Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

67 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON NOVEMBER 20, 2023, I PURCHASED 2 MAC AND CHEESE, TURKEY BREAST AND HAM SLICES. I PAID $92.53 FOR THE ENTIRE ORDER. I ONLY RECEIVED 1 MAC AND CHEESE ($11.29)NOT ONLY HAS THIS RUINED MY THANKSGIVING, BUT I HAVE BEEN CHEATED $11.29 PLUS TAX.I WANT A REFUND!!!! MY ORDER #*********.
Business Response
Date: 11/24/2023
We would encourage you to contact the store from which you made your purchase as we do not have access to that information.
Thank you for choosing HoneyBaked.
***********************
Contact Center Operations Manager
The Honey Baked Ham Company, LLC
Customer Answer
Date: 11/24/2023

Complaint: 20909087

I am rejecting this response because: PLACE BLAME ON FACILITY WHEN CUSTOMER SERVICE SHOULD HAVE RESOLVED MY COMPLAINT.

Sincerely,

***********************
Business Response
Date: 11/24/2023
Please let us know which store you visited and we will have them contact you for a resolution.
Thank you.
Customer Answer
Date: 11/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/18/2023 I purchased a preorder Bone-In Half Ham - 8 lb for 11/19/2023 @ 10 am #********* total $82.29. Got advertisement for $7 off if "preorder/prepaid" Got to store and waited 3-5 miniutes for service even though only one person in front of me and 6-8 workers. Was sent QR code to have stre scan. One person couldn't get it to work. She asked for help. One person came over and still didn't work. She said "come over here". No, "I'm sorry for the incovience, would you mind moving to this register". She told another person to *********** which seemed to be ordeal. This is first time in all the years I wasn't showed the ham. I know why now as when my mother opened it it was not only black from being "burnt" but was full of "fat". Dinner needed to be ready and we just cut off the honey burnt glazed and all the fat. This was the worst expereince and ham.
Business Response
Date: 11/20/2023
I have advised the General Manager and the Assistant Manager of the store.
They said to please have the customer come back to the store and they will be happy to replace the ham and offer her a refund.
Thank you very much.
Customer Answer
Date: 11/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I can come to the store on the 24th. I'm working 12 hour days right now and won't be able to come to store until then.

Sincerely,

***********************
Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their food made me sick!!Their food made me sick!!! I got c. diff.I purchased over $200 of food for Christmas and Super Bowl. I was sick with diarrhea for 2 weeks after Christmas and again after the Super Bowl. We had the brisket for Super Bowl. It smelled funny. I thought it was the *** sauce. We could not eat it. It was spoiled. No wonder it was half price. Im glad I saved some for testing. I also saved the wrapping. Should I send it to the FDA?I called their customer service number and was treated extremely rudely. After about an hour on the phone, I was told to call another number. That number was not in service. When I called back, I was asked the same questions again, another hour or so on the phone & told to call one of two numbers. One was disconnected I called the second number I was told they had me in the system, and someone would call me back. That was 3 weeks ago and no call. I was on these calls for over 3 hours. I was sick with diarrhea for over 2 weeks. I was on the phone for over 3 hours. No calls, nothing.After 2 weeks of diarrhea I was able to see a doctor and after testing it was determined that I had C. Diff, a very highly contagious intestinal disease. With meds I was able to recover but not after it contributed to a heart condition. Once I eliminated the c. diff my heart condition with the help of surgery was was eliminated. No help to HBH.When confronted Honey Baked Ham turned the matter over to their insurance company, ********. I had ******** through . . .. for my home and auto when I moved into my new house. I was told the rates were good and the claims were fast and just. That was not the case. In shopping the rates I was pleasantly surprised that other places were considerably less expensive for the same coverage. My experience with Honey Baked Ham proved that the claims department was also a rip-off. After almost a year and turned over to now the 4th adjuster they denied the claim. It took them over a month to get my medical records and then I WENT INTO THE RESPECTIVE MEDICAL OFFICES AND HAD THEM FORWARD TO ********.I AM CONSIDERING SUING THEM. A CLASS ACTION MAYBE?
Business Response
Date: 10/19/2023
The HoneyBaked Ham Company has refunded Mr. ********** order amount and has referred the matter to our insurance carrier, who has engaged with ********************* regarding his complaint.
Thank you.
Customer Answer
Date: 10/19/2023

Complaint: 20743992

I am rejecting this response because:
The claim was rejected by the ****************** company. I had c. diff and was sick with diarrhea for almost three weeks. This exacerbated my heart condition which required surgery.
They refused to pay for any of my medical expenses.

Sincerely,

*****************************
Business Response
Date: 10/23/2023
As previously communicated, The HoneyBaked Ham Company has refunded Mr. ********** order amount and has referred the matter to our insurance carrier, who has engaged with ********************* regarding his complaint.
Thank you.
Initial Complaint
Date:08/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I worked last year at honey baked ham in ********** for seasonal and I never got my last 2 checks and I need my money right now
Business Response
Date: 08/23/2023
Our Payroll Manager will be reaching out to the Carrollton store manager to ensure ************** was paid for the time she worked.
All the hours she worked she was paid for and the checks have been cashed. If there was any discrepancy in the time she worked and was not paid, they will work together to correct the issue.
Thank you.
*********************** / HBH ************** Operations Manager
Initial Complaint
Date:07/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I placed 2 orders with the total points of 109, which is equivalent to about $9 in cash. I never received any notification via email regarding my expiring points. I am totally devastated that I can not utilize my $9 cash- 109 points. Can you kindly please add these back to my account so that I can utilize them? I was not aware they expire at all. I hope you can understand.
Business Response
Date: 07/11/2023
**************** brought his issue to us on June 15th.
We advised on June 16th that he was notified 4 times (twice in late April and twice in mid May) his rewards ($27) were set to expire at the end of May.
**************** acknowledged that same day that he received the notifications ("Being that this program is slightly new. I was totally unaware that the cash/points expire with the email notifications. I assumed that those notifications were informing me that I had points available and that was it, not that they were going to expire. Can you please add this cash back to my account as a courtesy? I look forward to hearing from you. I hope you understand. Also, just to clarify, was this points or cash that expired?") although he did not fully read them to understand what they meant. He was sent the Terms of the Program (he originally agreed to when he opened his account) later that day to help him clearly understand our expiration policy. As a courtesy, he was also given the link to view the program guidelines.
**************** responded on June 20th ... "These are my points/cash that I was not able to use and I spent my money. Can you kindly please reinstate my points/cash? This is unacceptable, I understand Honeybaked Ham has policies and procedures, but this is something I was totally unaware of. I look forward to hearing from you."
**************** was told we would not be extending the expiration date and was offered an additional discount off his next purchase of a shipped order. On June 21st, he again said this was unacceptable and asked the issue to be escalated. As the ************** Manager I responded that I had spoken to our Program Manager and confirmed we would not be extending the expiration dates.
That same day, **************** responded "I did not receive any of these notifications regarding the expiration of my points/cash. Additionally, these are my points/cash that I earned and did not get to use, which isn't fair. I hope you understand. Kindly please add my points/cash back to my account. "
**************** followed up again on June 22nd and I responded with our Terms found in the account agreement.
On June 26th **************** asked me to escalate the issue to the manager. On June 27th, I explained I again spoke to the Program Manger, discussed his issue and agreed that we would not be extending the expiration dates.
On June 28th, **************** asked me to forward the email to the Program Manager - which I did.
On June 30th, our Program Manger apologized for his issue. He was again sent the Terms and Conditions for the program ... "I apologize that your Piggy Points and HoneyBaked Cash expired. Per our program terms and conditions, Piggy Points expire if a customer becomes inactive in the program (in our case, inactivity means no loyalty visits in 180 days) and HoneyBaked Cash expires 6 months (180 days) after it is earned. Additionally,customers receive notice via email both 30 and 15 days from both Piggy Points and HoneyBaked Cash expiration. The emails clearly state when the points/cash are set to expire. You can read more about program mechanics here (*******************************************)and also view our terms & conditions (*******************************************************************)."
On June 30th, **************** states he was not sent emails (?) and asked for them again to be added back to his account. That same day **************** was sent the time, sent dates and viewed dates of the emails sent to him regarding the cash expirations.Incentive -
Banked Cash Expiring email delivered Fri, May 12 2023, 9:57 am EDT Fri, May 12 2023, 12:23 pm EDT
Incentive - Points Expiring in 15 Days email delivered Thu, May 11 2023, 3:17 am EDT Thu, May 11 2023, 6:20 am EDT
Incentive - Banked Cash Expiring email delivered Thu, May 11 2023, 3:12 am EDT Thu, May 11 2023, 6:20 am EDT
Incentive - Banked Cash Expiring email delivered Thu, Apr 27 2023, 3:11 am EDT Thu, Apr 27 2023, 10:54 am EDT
Incentive - Banked Cash Expiring email delivered Wed, Apr 26 2023, 2:20 pm EDT Wed, Apr 26 2023, 4:26 pm EDT
Incentive - Points Expiring in 30 Days email delivered Wed, Apr 26 2023, 3:11 am EDT Wed, Apr 26 2023, 6:25 am EDT
On July 3rd, **************** stated he did not receive the emails and asked again for the cash to be added back. Our Program Manger responded we would not be reinstating the cash. **************** asked again for an escalation and was told it had been escalated to the appropriate level. The Program Manager offered to close his account for his dis-satisfaction with the answers he had been given. He again asked for the issue to be escalated.
On July 5th, **************** was advised that we are considering the issue closed and no further escalations would occur.
**************** continued to ask for escalations and clearly does not want to accept the Terms of our Rewards Program. Even after submitting this request to the BBB, he continued (this morning at 9:12 am) to submit requests saying he is following up on his previous emails.
We have done what we can to help **************** understand our program terms. We have offered him a 10% discount on a future order. We are considering this case closed.
Thank you.
*********************; ************** Manager HoneyBaked Ham Co. LLC

Customer Answer
Date: 07/11/2023

Complaint: 20300690

I am rejecting this response because: Please issue my $9 in cash back to my account. This cash was not used and I did not receive this communication, which **** is not telling the truth about.

Sincerely,

***********************
Business Response
Date: 07/12/2023
******************** rewards cash expired May 27th per our Terms and Conditions of the Loyalty Program.
He had 6 months to use the reward ... and we sent courtesy emails alerting him to the expiration several weeks prior.
He currently has $9 in his account.
Thank you.
Customer Answer
Date: 07/12/2023

Complaint: 20300690

I am rejecting this response because: This is not true. I have not received any email correspondence regarding expiration of my $9 cash. Please add the $9 cash back to my account. **** is being complicated for no apparent reason.

Sincerely,

***********************
Business Response
Date: 07/20/2023
******************** rewards cash expired May 27th per our Terms and Conditions of the Loyalty Program.
He had 6 months to use the reward ... and we sent courtesy emails alerting him to the expiration several weeks prior.
He currently has $9 in his account.
Thank you.
Customer Answer
Date: 07/20/2023

Complaint: 20300690

I am rejecting this response because: This is not true at all. I NEVER received the emails, which may be a glitch in HBC system. Please reinstate my $9 back to my account that I rightfully earned.

Sincerely,

***********************
Business Response
Date: 07/20/2023
***************, as much as we appreciate you choosing HoneyBaked, we have tried several times to help you understand our program guidelines.
Again,the reward expired due to inactivity and it appears you do not accept our program Terms and Conditions.
We wish you well.
***********************
Contact Center Operations Manager
The Honey Baked Ham Company, LLC
Customer Answer
Date: 07/27/2023

Complaint: 20300690

I am rejecting this response because: This is totally unacceptable because I earned this cash myself by purchases I made. Please add my HBC $9 cash as a courtesy because this is honestly mines.

Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a payroll check from honeybaked ham in Concord and the bank detected it counterfeit when I went to go deposit it. They closed my account. The bank stated that my check was cleared and the credit was sent back to corporate on 2/15/2023, but I have still not received my check and its been over a month. I need someone to get back to me with information on where my check is.
Business Response
Date: 03/03/2023
We have forwarded your complaint to our HR Team for review and resolution. .
They should be responding to you after their investigation of the matter you have presented.
Please let us know if you have any other issues.
Thank you.
***********************
Contact Center Operations Manager
The Honey Baked Ham Company, LLC
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 20, 2022, we purchased 1 half Honey Baked Ham from the *********** store (#****) for our Christmas party. We paid $118.31 for the ham. On Christmas, we noticed that the ham was mushy, had an off taste and most of the topping was missing. Their guarantee states that they "want to make it right within 60 days" of purchase. I called the store on Jan 4 and talked to the manager (*******). After I explained the problem, she said that since I didn't return the ham immediately after Christmas, there was nothing she could do. When I asked about the guarantee, she said she knew nothing about it. I then called Honey Baked ********************* They told me that since it was a franchise, the only thing they could do was forward my complaint to the store and to corporate headquarters. I was advised that I would hear back in 2-3 business days. I still have not heard back from either the store or corporate. I am attaching a screenshot of the guarantee from their website.
Business Response
Date: 01/27/2023
Your comments were sent to the ******************* Team to assist in addressing your issue.
Please let us know if you are satisfied with their resolution.
Thank you.
***********************
Contact Center Operations Manager
Customer Answer
Date: 01/28/2023
As of today (Jan 28) I still have not received any response from Honey Baked Ham. Thus, I am unable to accept or reject any solution.
Business Response
Date: 01/30/2023
*************,
I have sent your comments to our Franchise Business Leader to follow up with the store for a resolution to your issue.
Thank you for your patience in working through this situation.
***********************
Contact Center Managere
Customer Answer
Date: 02/01/2023
As of today (Feb 1), I still haven't received a response from Honey Baked Ham.
Business Response
Date: 02/02/2023
**************,
I have contacted our Franchise Operation Leader to assist you with your issue.
He has indicated he extended an offer to you for a $125 HBH Gift Card and is waiting for your response.
Thank you.
***********************
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
went to store on the 22nd of December to buy a few packages of ham. waited in line for about 30min.then *** told they couldn't sell the packages unless I pre-ordered them.I tried to explain to them I did not know that was there policy. they had plenty of bags and I know for a fact that they have so many hams left over at Christmas that a boy I know that works there got sent home 6 half hams cause they had so many left. so please explain to me why I couldn't purchase the loose ham slices in the bags?.
Business Response
Date: 01/03/2023
****************,

We have forwarded your comments to the **************** Team.
Please allow them time to address and help you resolve the issue you communicated in regards to your store experience.
Thank you for choosing HoneyBaked Ham.
*********************** / ************** Manager.
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ham for Christmas from Honey Baked Ham (Order #*********) and paid very high shipping charges ($69) to have it delivered on 12/24/22 in time for the holiday. As of 12/27/22 I have not received my ham and the company has made no effort to inform me of the delay. This is the SECOND holiday in a row where they failed to ship my order (Thanksgiving) and only took **************) once I called to complain in November. This time, I was yelled at by customer service when I called to have them rectify the situation and they refused to allow me to speak with a supervisor. As of right now, they still have my money and I have no product. This is unacceptable. I have had it with companies like Honey Baked Ham who treat their customers like garbage and refused to meet even the most basic of business practices.
Initial Complaint
Date:12/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got a gift card has a balance on it but a few number rubbed off have pin # and took to store to see if they could swipe and give me a new card with balance said there was nothing i could do. How is that right they get to just keep money from gift cards.
Business Response
Date: 12/28/2022
Hi ******,
Thank you for reaching out to us.
Could you let us know where you purchased your gift card, so we can better assist you?
Thank you for choosing HoneyBaked.
***********************
Customer Answer
Date: 12/28/2022
Asking for where i purchased gift card. Can not answer this b/c it was a gift i do jot know where it was purchased from. ******* area is all i can assume.
Business Response
Date: 01/03/2023
****************,
If you could send us the numbers and PIN that you have, I can see if the administrator can obtain a balance.
Without the card numbers, we would be unable to trace the card and provide a balance.
Thank you.
Customer Answer
Date: 01/03/2023
Here i a pic
Business Response
Date: 01/06/2023
****************,
Any one of our retail stores should be able to swipe the card and let you know the balance as well as the complete number for the card. You could then check the balance on our website.
If you would like to send it to us, we will be happy to replace it with another card containing the same balance as your card.
Please call me at ************ and I will help you in getting this resolved.
Thank you.
*********************;
Contact Center Manager
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

The HoneyBaked Ham Company LLC is NOT a BBB Accredited Business.