Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using ingo check cashing thru PayPal. My dad sent me a check and it went through fine. Great ! Money in minutes. Tonight my dad sent me another check that was needed so my dog could get treatment at the vets and so I wouldn't freeze to death. They rejected it. Said to look at my check history which is perfect. I don't understand why they would reject another check that was sent from the same people when all of the other checks went thru fine.. its bull. Don't offer to cash checks if your business can decide to reject them with no reason.Business Response
Date: 11/29/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:11/16/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been through absolute mess dealing with **** for the past year. I use paypal, which of course uses ingo money. and every attempt I try to cash a check they decline me, I have got nothing but the run around talked to these people many of times and have had different answers. On one hand they me I should be able to deposit checks but decline every single one. They have yet to give me a straight answer on what the problem is.Business Response
Date: 11/30/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:11/04/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** informed me that they had closed my account. I asked them to ask about the claim and reopen my account. I asked them to ask about the claim and reopen my account. They told me after reviewing the account they would not be reopening it. read me an account that they would not be reopening it.This makes it. read me an account that they would not be reopened. this makes it almost impossible to do a mobile check deposit onlineBusiness Response
Date: 11/18/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 11/18/2022
Complaint: 18357626
I am rejecting this response because:They are unable to even give me an example or proof of an attempted transaction with any suspected fraudulent aspects. I have never deposited a check previously. I understand that the check I attempted to deposit was not accepted, however I do not understand how I can be completely be denied an account and access to cashing checks online in the future.
Sincerely,
***************************Business Response
Date: 11/21/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:10/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a check on Thursday, got an email saying it was fine everything was good and it would be in my account in 24 hours. It never showed up. I called ingo they tried telling me it was my bank I called my bank they said everything was good,so I called ingo money again and they said it would be 24 hours until I receive my funds. Here it is 48 hours well over 48 hours now I have bills to pay and I still don't have my funds of ******. This is the second time I have had such issues with this company and something needs doneBusiness Response
Date: 11/04/2022
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer but resolve their issue.Initial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/17/22 I logged into my Bluebird account to use Ingo to deposit a check. The company I had the check from I have deposited thru then before. The check was for ******* I followed the instructions and it got down to writing void on the check when all of a sudden it said that it couldn't deposit it bc of suspicious activity. I was confused and called the business I got the check from and they were confused too. They took the check back and reissued me another one, which I cashed at a liquor store with no problems. On 10/27/22 I went to deposit a ***** amount check into my account and ingo is saying that my account exceeds thier risk criteria and they are closing my ingo money account. I have never had any issues with depositing my checks with ingo and have no idea what happened. I tried calling but got put on hold with someone who basically accused me of fraud. I need to be able to deposit checks. I would like this matter resolved. I didn't do anything wrong and shouldn't be made to feel like I did.Business Response
Date: 11/04/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 11/04/2022
Complaint: 18323309
I am rejecting this response because:
They have yet to reach out to me to actually address the issue. I've already cashed this check somewhere else and it was accepted and fine. The check was not fraudulent. What I want is to be able to use my account to deposit checks into the future. To have that feature taken away from me for no reason whatsoever is ridiculous. The check was not fraudulent and I did nothing wrong. So for me to be treated as such is bull.
Sincerely,
*******************************Business Response
Date: 11/07/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 11/07/2022
Complaint: 18323309
I am rejecting this response because:I don't need them to accept the check. It's already been cashed and handled somewhere else. THIS IS ABOUT BEING ABLE TO USE THE CHECK CASHING FEATURE IN THE FUTURE. ** OF THIS ONE PROBLEM WITH THIS CHECK, THEY REFUSE TO ALLOW ME TO CASH CHECKS IN THE FUTURE. The check was not fraudulent. I DID NOTHING WRONG.
Sincerely,
*******************************Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These companies tell you they can cash your check online through their app and you upload a capture photo of the front and back of the check, you wait for a review on the check and if it gets declined, you can't cash it anywhere else because they require you to write void on the check. We are very destitute and every dollar means the difference between surviving or not. I was directed by go2 and NetSpend over and over again to contact customer service and the issue would be resolved, but after several days of trying and talking to several reps from Ingo nothing was resolved even though every single time I spoke with one of them they completely reassured me it would be taken care of. I was on hold with them for ***** minutes each time and was told the same thing. They were reading a script. Now it very possible we will not be able to cash this check.Business Response
Date: 11/01/2022
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were successful.Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried several times to cash a check through them and it gets denied everytime. They never tell me why it gets denied. I'm in need of a place like them now and can't find one. They are also rude.Business Response
Date: 11/04/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the consumer were not successful.Initial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I cashed one check from my tenant as a trial because we came to an agreement that it would be easier for her so I offered to do so if I had a viable way of cashing them. The first one went through, so I accepted it as payment. I got the rest of the payment from my tenant and proceeded to cash them. Well, it kicked back. So I went back to the tenant and have her write one for half of that amount just in case because I had never used a mobile check service before. It kicked back, so I proceeded to call them and ask him what was going on that was the problem. They told me that there was no year on it, and that there would be no problem uploading the same one again as long as the year had been added to it. The year was added to it, and I tried again. It kicked back instantly, telling me not to try again. I have her write a whole new one out, making sure everything was filled out appropriately this time. It kicked back again, which I proceeded to have another phone call with them. They told me that they had a talk with their internal team for me to try and process it again, and that if a previous one would not go through, to write a whole other one out and to try that. I did both of that in subsequent order, both were rejected. I wait a whole day and try again, figuring that maybe there is a timeout issue. Immediately kicked back, so I proceeded to call them, where they told me that they would have another talk with their verification team. They told me then that it would not go through because the first one, though I already got paid for it, was not cleared yet. They told me that it was going to get cleared in a couple of days, so I waited that. I called them before I attempted anything, and then they told me that my account was blocked entirely because of the amount that I had attempted to put through even though I was told to do so after speaking with the representative. This is uncalled for, and now leaves me no outlet because most mobile services use ingo.Business Response
Date: 11/03/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 11/03/2022
Complaint: 18306029
I am rejecting this response because: it solves nothing. I am getting the same canned response from the company as before. I have not violated their terms, I did exactly what several representatives told me to do, I even got the same representative several times during the ordeal. They have barred me from a service that many companies use, and now have lowered my quality of life permanently because of the combination of a representative and a computer error. Both which I am not responsible for, and the representative nor the validations team should be instructing people to perform actions that are going to get them barred from the service.
Sincerely,
*************************Business Response
Date: 11/04/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 11/08/2022
Complaint: 18306029
I am rejecting this response because:Once again, I am not at fault for something your representative told me to do. This complaint stands as a warning to others that your representatives will recommend actions that will get customers barred from the service. I would understand if this was any other situation or if you found accountability on your own behalf with a separate unrelated action, but the fact that every action except for the first one (as any new customer would do) was taken with the recommendation of one of your alleged trained representatives, the fact that there is no reprimanding of said representative, and the fact that you are still upholding this decision means you are not taking accountability for any of this despite being at fault.
Sincerely,
*************************Initial Complaint
Date:10/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cant *************** it keep saying my ingo money account is closed a10 I need to know why I cant do that I should be able toBusiness Response
Date: 10/26/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:10/18/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was cashing a paycheck with PayPal, who apparently uses Ingo Money as a third party to cash checks. I took pictures of the front and back of the check ($136.xx) and after about 10 minutes I was told the check was approved and the money would be deposited as soon as I wrote VOID across the front of the check. So, reluctantly I did this, because PayPal is a trusted name to me and millions of others. Well, I waited another 10 minutes or so, just to get another correspondence, stating that the decision had been changed, and my check was now considered high risk.Business Response
Date: 11/01/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.
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