Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today at about 3:30 pm I used their services to cash my payroll check (Ive used them for this service multiple times and have my check direct deposited most weeks)This time when I took the pictures it asked of the front and back and I added the amount ($411.05) then clicked instant money, so I could receive my funds with in 30 mins usually. I paid $20 something dollars for this option. I received an email that my transaction was approved and the funds would be available upon picture of a voided check. At 3:33 PM I took a picture of my voided check on the Venmo app, it came back with an error code, said my operation was timed out, that mine transaction of the voided check wasnt gonna go through. And then called the phone number and the agent told me they were hoping I could get my phones within ******************************** the process of approving the voided check. Nothing more he could do which I dont understand. I have a voided payroll check with no money in my account. Very frustrating.
Business Response
Date: 10/28/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried cashing 2 checks and the said due to graduate blah blah they close dmy ingo account...and with my business people pay in checks and I can't cash them..so they just closed it with out any warning or anything..so ingo you have some explaing to doBusiness Response
Date: 10/24/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I decided to cash a check online using PayPal which in turn outsourced the service to ingo. I followed all of the instructions and took pictures of the front and back of the check. Next I was asked to print void on the check and take another picture. So I did so and voided the check. **** then declined my transaction and I did not get my funds! Now I have a voided check and no money! I sent an email to **** about this issue and my mail was returned mailbox full. I tried calling them and waited hours on hold and no one answered. Seems like they stole my check and money and Im left with the useless voided check.Business Response
Date: 10/26/2022
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were not successful.Initial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The very first time I tried using a check cashing app, I was following the directions and the app keep kicking me out because of poor wifi service. I finally was to the void check and I logged back in took the pic and sent it. They denied the check and said I didnt do it right and closed my account. I then had a check with void on it that I couldnt cash. *** contacted them and they said there is nothing they can do and wont allow my check cashing privileges anymore. Almost every app uses ingo so I cant cash a check online!Business Response
Date: 10/20/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to find out why I can't utilize the mobile check capture on my Netspend account anymore. I have been blocked with no explanation, and when I attempted to call them, I was rudely put off and they refused to tell me why they won't reinstate my account. I want my account reinstated so I can continue to use the mobile check deposit featureBusiness Response
Date: 10/12/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ingo Money has seemingly banned me for life for cashing a check with them. I had never used **** when my identity was stolen. I've been through heck trying to fix all the wrong done. I found out recently thay perhaps due to the identity theft I've somehow earned a lifetime ban from ingo. They will not tell me why. They will not accept any information from me. Nothing. Now my bank account ONLY uses ingo for check deposit so I can't even deposit money into my own bank account. **** says they can't share information for "security" reasons but if you're ruining someones life with a check deposit ban for something probably done when their identity was stolen you should have to say why!Business Response
Date: 10/12/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 10/12/2022
Complaint: 18154940
I am rejecting this response because:My account is still receiving the same error and now I'm being told it's because they somehow linked my ex husbands brother to my account. I'm not responsible for my ex husbands brother's debt to **** but I'm being told I won't be able to cash checks until I pay the collections he owes. That's absolutely insane. I haven't even spoken to the man in 3 years.
Sincerely,
*******************Business Response
Date: 10/13/2022
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 10/13/2022
Complaint: 18154940
I am rejecting this response because:I have email PROOF that this company was willing to let me keep my account if I would pay off someone elses debt. Someone not even related to me. They insist I'm responsible because the person used an old device of mine given to him by my ex husband. Not my current device. And OLD device. I have an email from ingo from their "risk" team saying I can keep my account then saying but I have to pay off someone elses debt.
There are laws against this!
Sincerely,
*******************Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
used ingo a few times no issues on Friday September 23rd 2022 I received a refinance check for my bills was a check to moneylion $780.00 not a big check went deposit it in my account was waiting for a response for 3 hours so I tried to redeposit it thinking it timed out when I got to the status screen it was both attempts trying to go through code a10 pops up and says I am a risk account closed what a bunch if s*** all my online accounts use ingo support says nothing we can do remains closed now I have to call my mortgage people to send me another way of paying me because this fly by night company is not capable of fixing errors or easy honest mistakes fix my account pleaseBusiness Response
Date: 10/05/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09-06-2022 It was my second time using their service of online check cashing only for ***** in which they would receive 5 dollars for processing the check well I uploaded the pictures of my check and after they approved it I was given a message that said to write void on the check and upload image so that the account would be funded well after that was done their system kicks out the entire process and has not funded my account !!! They have images of the entire process and to make matters worse while writing this message I'm on hold with them and no one has answered my call and it's 09-19-2022 I just want my money in my account. Although it would be easier to just call the employer and have them issue another check I don't know the managers number nor the facility number to have them do that so I have a check that ingo clearly messed up but won't fund my account. they've cashed a check for me before so I know my account was allowed to and I've finished this explanation and I'm still holding to speak with someone.Business Response
Date: 09/27/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been "unbanked" for years after getting hit by multiple shady actions during an awful divorce. I closed all accounts and went strictly online. I currently have a venmo account and a venmo debit card. Venmo became my go-to for 99% of my check deposits until recently. Suddenly, sometime around April 2022, my check deposit capability was suspended pending "further investigation" into "suspicious activity." Not only has nobody at Ingo OR ***** ever told me what, in particular, was deemed so "suspicious" that my account had to be suspended...but NONE of my emails to Ingo requesting further information/clarification have ever been answered. Then, shortly after being reinstated, my check deposit capabilities were apparently permanently revoked. I still have not received a single explanation. Nobody has ever specified if it was a single deposit that raised red flags or if there were multiple checks from a single source. All of my income, including check deposits, are 100% legit and I have been more than vocal about my willingness to provide additional documentation or some other type of proof to somehow "clear my name," so to speak. I am no criminal, but feel as though I am being treated like a person who has shady dealings. I've never felt more ignored/trivialized/accused by a service provider than I have by Ingo Money...a service I've used to deposit checks NUMEROUS times over the years -- ALL without incident. I am ****% confident that I can provide supporting documentation for any transaction(s) flagged as "suspicious." Im a single mom, in my 50s and work multiple jobs to make ends meet...so I cannot even fathom which of my financial activities could possibly be so grossly misconstrued as to warrant cutting off a vital and necessary financial service on which I depend so heavily. At this point, I'm only requesting that I go RESPOND with clarification for this revocation. I deserve at least that much respect.Business Response
Date: 09/27/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the Venmo app's function to deposit a check on September 6, 2022 for the amount of $90. ***** uses a third party app to complete this called INGO Money App. The check was accepted and requested I write VOID on the check. The check did not deposit instantly despite paying a $5 fee to do so. I inquired with ***** and was told to contact INGO. I was then told that there was a technical issue that they were working on. I was told to wait 48 business hours while they worked through this issue. I did not receive notice or any follow up. I've now been ping ponged between ***** and INGO being told I need to speak to the other company or that they are still working on the issue. I've been told that its a "rare issue" and **** says that my account was funded and they no longer have the funds. But ***** says that I need to speak with INGO. Every time I am told to wait with no ETA, no resolution date, nothing. The money has been taken from the check issuers account.Business Response
Date: 09/27/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.
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