Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i activated a card with 20 dollars, when i got home and checked the balance there was only 15 dollars on it, nowhere on the orginal package did it say anything about 1% cash back and a 5 dollar anual fee, this was not divulged until today when i activated the actual card sent to me in the mail, nor did they give me the 10 dollars promised for activating the card, i am seeking the 15 dollars owed to me for lies and false advertisement . note because of the company not divulging this information on the original card, when i went to buy supper for my 6 year old son, there was not enough money to even buy 7 dollars worth of sandwich meats, shame on them. it quite literly says on the package, no monthly fees and free direct deposit
Business Response
Date: 09/28/2022
Ingo Money has investigated the request. Unfortunately, with the information, provided we were unable to locate an account to assist the customer. All attempts to contact the customer were not successful.Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I loaded two separate cards with $500 each on August 14th.I was unable to register, Or activate either card.One card became available to use on 8/27 with several restrictions one being I could not withdraw my money.I Have made over 30 calls to the company with no resolution. I sent three emails again with no resolution.I have submitted all documentation requested by the company.I was told that within 10 business days I would receive some thing by mail indicating a resolution. Nothing came in the mail.Business Response
Date: 10/04/2022
Ingo Money has investigated the request. Unfortunately, with the information, provided we were unable to locate an account to assist the customer. All attempts to contact the customer were not successful.Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to cash a check and it was approved but was never loaded to my account. The bank says that the checked was cashed on 9/2/2022. I've been on hold with customer support for hour and nothing.Business Response
Date: 09/16/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* cashed my paycheck on Sept 6th 2022 had me write void accross the check so funds could be put on my card I paid extra 4% so could get immediate access and it's been 6 days and they still have refused to put $ on my account when they have told me more then once the check was cashed and give no reason why I still don't have my check and have had to **** items and was forced to move into car since didn't have rest of rent moneyBusiness Response
Date: 09/16/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 6th, 2022 I went to cash a check to my Venmo account which uses Ingo like I have done every week for months. These are printed checks from an insurance company. I took the photos of the check and submitted them. It came back approved, I opted to receive in minutes and accepted the fee to do so. I was then instructed to write VOID across my check like normal and upload that photo as the final step. Upon doing so, I received a notification that funds could not be added to my PayPal account (I was in the Venmo app adding them to my Venmo, not PayPal, even though they own Venmo) and to see history details for information. There are no history details to be found. I contacted ***** and they said this is an Ingo problem. I have no way to contact **** and no way to resolve the issue and am left with a voided check that is now worthless.Business Response
Date: 09/27/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time I try to cash a check it says because of recent transactions they can't cash my checks an closing my account A10 an I exceed the risk criteria when I haven't used indigo money service in 2 to 3 yearsBusiness Response
Date: 09/16/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 3 years ago, I was trying to sell a spare GPU on ********** *******, ************ and I was contacted by a buyer, at that time I didn't know anything about this, but buyer offered to buy my Radeon RX 580 and sent out a cashier check that later I learned was a fraudulent check. How? It was over **** dollars check sent to me and buyer told me the authorized amount was 125 so I tried to deposit 125 from the check and after 4th or 5th time my account was locked, but I thought it was a temporary lock down and will be ok the next day But I was wrong, lock on my account remained and I searched online from answers and stumbled upon redits and other online results informing people about scammers using cashier checks I tried to talk to IngoMoney multiple times and they would not investigate, they would not reason with me or talk to me about unlocking my account due to this mistake, I provided them at the time all the information regarding the issue (sadly I don't have any information much available now) but they refused to help me with the issue and now for years my account was locked and when I get check sometimes from my employers, I cannot deposit money directly and am forced to go and cash those check with another establishment and pay fees to get my money. IngoMoney just writes you off instantly just so they won't have to deal with any problems. Even today my IngoMoney account remains locked and still they refuse to investigate For the record: I tried to deposit that check through AMEX Server app at the timeBusiness Response
Date: 09/07/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to use the mobile checkload, which I have had no problems in the past using, but now I am deemed a "risk after my last transaction" and can't use it anymore.Business Response
Date: 09/28/2022
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer Answer
Date: 09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I purchased a spendwell **** card from the dollar general. I thought I was buying a no fee card as advertised on the kiosk, but they had no fee cards and cards with monthly fees all on the same rack. I registered the card as advertised and the next day they subtracted a $5 fee. That is when I realized there were 2 different cards. I can't log in to see my account information even though they collected my SSN and other sensitive data and denied 'account access' without a reason as to why. If I was approved, I am supposed to get a $10 bonus. With an excellent salary and very high credit score this all seems odd. Then I got to make my first online purchase and the purchase gets denied. When I call customer service says it is because it wasn't an online grocery purchase? So, I have a card that is essentially useless. They took a $5 fee and for this I am supposed to earn 1% back but since they mysteriously denied my account. I don't get the rebate on purchased, $10 for opening the account and can't use this card for anything. I have never had an account even on rebate cards where I can't access something to see my transactions, but they are telling me I cannot and only deny what I try to purchase and took my money at the same time. Please help. https://www.myspendwell.com/ You can't take $5 for an account that doesn't exist because it was denied without explanation and none of the advertised promotions are provided. Furthermore, I had been told by the escalation department they were going to refund the $5 to keep checking my balance. After waiting and calling back for management including ***** emp ****** she states that request was never made, and she can't help. Acct ends in ****.Business Response
Date: 09/06/2022
Ingo Money has investigated the request. Unfortunately, with the information, provided we were unable to locate an account to assist the customer. All attempts to contact the customer were not successful.Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went through the **** app to cash my check , I took a picture of front and back snd everything was operating smoothly , I then received a email saying to write void within the check and I did exactly that snd I was denied. Now I have a check I can't cash snd have to wait another week , why are yall playing with folks money snd livelihood snd yall dont answer the phone number when called , I definitely plan on getting a lawyer and filing a suitBusiness Response
Date: 08/30/2022
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were successful.
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