Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/27/2024 I attempted to cash a check in the Venmo app. This is a check from my employer and I have cashed these checks with Venmo on several occasions without issue. I received an email stating the check was approved an md all I needed was to submit a photo of the coded check -again this is AGTER I WAS INFORMED the check was approved and I had already written VOID on the check as instructed by ****
Business Response
Date: 07/29/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:07/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Always cash checks through them and today out of nowhere they refused my check. I asked for an explanation and they said they cant give me a reason they closed my account but they just didBusiness Response
Date: 07/31/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/05/2024 I attempted to cash a Check into a PayPal Account electronically. In order to cash this check I was asked to take photographs on the front and back of this check. I was then Instructed to purposefully VOID the Check before recieving any confirmation on wether or not this company percieved the check to be viable. When i followed these instructions i was then denied the service and the check was not deposited. When i attempted to reach out to inquire as to why this was denied (as maybe they couldn't see what they needed to to verify that it was a genuine check) I was informed at first that it was simply a server timout and that all I needed to do was ReUpload the photographs. When i attempted to do so i was emailed by the company and was informed that my account was completely closed and i could no longer use their services. When I called them back i was informed that their Review team accused me of attempting to use a photo copy of a check and not the original Document itself. I tried to tell them that I can clearly see the watermarks validating that it was an original and that whoever came to that conclusion was either mistaken or having issues with the lighting of the Photo Clearly the Resolution was simply to Reupload the Photos with better lighting, Because i had to VOID the check in order to complete the process I no longer can use this check and can no longer use this service due to a bad process of ReviewBusiness Response
Date: 07/31/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've contacted customer support with ********************** *** to see why they are closing my account. I was only told they won't fix the issue or provide me with any information as to why they decided that it's too much of a risk for me to deposit checks online.Business Response
Date: 07/24/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently got 2 checks from my insurance company. One of them was delayed because they forgot to put my apartment number on the address so I cashed the first on through my go2 bank account with **** and had no issues at all then I got the second check from the same company and went to do the same process. I got an email saying my check was approved and it was just waiting on the voided check image. The email said to write the word void and submit the image and my account would be funded same process as the first time. Then I get an email saying it was not approved and when I try and log in it says my account is closed and wont let me log in to ****. And now I am not able to cash the check any were because of the work void. I have already been waiting for almost a month for this checkBusiness Response
Date: 07/24/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:07/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to deposit a check from GEICO into my PayPal and it was declined. Then I tried the same process via Venmo and again, declined. I spoke to someone at **** who told me that my account was on hold and it has been escalated, and to expect an email in ***** business hours pending an investigation I've never done anything negative to warrant my account being placed on hold for "investigation." Not to mention the lack of transparency regarding why it's being placed on hold.Business Response
Date: 07/24/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!!!!
Sincerely,
***********************Initial Complaint
Date:06/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to know why I was just all of a sudden closed down when I depend on the ability to deposit checks for work I do. This company has cornered the market and has it in their hands to destroy individuals lives without recourse. The company is violating Americans rights to pursue happiness and our right to make a living. They get to decide who gets to eat and who doesnt, since our society is going into an all digital financial system.Business Response
Date: 07/02/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Company reached out to me pretty much immediately to resolve the issue and the I am more than satisfied with the outcome.
Sincerely,
*******************************************Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/24/24 i contacted ingo money to reopen my account and they told me they successfully reopened it, i go to cash my check on venmo, i endorse and **** THE MOBILE DEPOSIT BOX AS NEEDED SO NOW I am unable to cash my check elsewhere. They keep telling me there's nothing that can be done and its ridiculous.Business Response
Date: 07/08/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successfulInitial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to cash a check issued by my own business management software suite --a check for the amount of $36.82. The check was issued from my ************* account ending in 7579, and was issued on JUN 14 2024 -- and bears the check number #***. Ingo Money -- a check cashing service that is used by a great majority of the online banks -- has seemingly suspended my account due to what it looks like they're describing as 'irregularities.' Following the rejection of the check and suspension of my privileges by Ingo -- I submitted the check to the mobile deposit service of my Chase Total Checking acct. It was honored, deposited, and the funds were made available same day. The account that funded the check (a Discover Cashback Debit account) was then debited/drafted from after a few days.This has happened before and was resolved by a previous ************************************ complaint/ticket. The complaint ID on that case was: 221024-9628895 Ingo Money suspending my account -- and other people's accounts -- for legitimate checks -- causes significant handicaps to people's ability to access banking services. I am requesting once again that the **** and/or BBB intervene to restore access to Ingo Money's check cashing services.I will attach supporting documentation indicating the validity of the check and it's funding source and documenting ******* prompt acceptance of the check in question.Business Response
Date: 06/27/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Customer Answer
Date: 07/03/2024
Complaint: 21887358
I am rejecting this response because:I have replied to their email requesting contact times -- and they have not replied regarding possible times to arrange a call.
I am not requesting the check to be cashed -- if you would have actually read the complaint -- I cashed the check via my Chase account successfully and no longer need it cashed through your service.
I do however -- need my check cashing abilities restored through your service.
MOST online banks in this country use Ingo -- as it holds a near monopoly on check cashing and processing in the online & digital bank realm.
With **** having suspended my access to their services (*and refusing to explain why? Why did you suspend the account? What **rules & policies** are you following by suspending my access?) -- it severely limits my access to banking services.
If **** continues to not do the reasonable thing and establish contact with me via email so we can talk and find a way to restore my access to critical banking services -- I will be forced to escalate the issue to a *formal complaint* with the ************************************ (CFPB).
If that fails -- I will be involving the Missouri Attorney General and the ************* of ******************** Institutions and Professional Registration (DIFP).
There are many other dissatisfied and disgruntled customers out there (from the organic discussion I'm finding on the internet & social media upon just googling the topic) that **** is leaving in the dust.
They are forcing the poor & underprivileged (**people that are already unbanked and have minimal access to affordable banking services**) -- to have even less options available to them because of the practices their company is engaging in.
I hate to be that guy -- but I will pursue this to the bitter end -- and if **** still continues to enforce this random disablement of my account (for which they have yet to give a reason for?) -- I will start surveying and engaging in the internet & social media spaces and begin the process of building a class action lawsuit with a consumer protection attorney -- concerning many...many reports of unfair and harmful business practices by ****,
I am not asking for a lot -- but I will continue to work on this unreasonable resolution until it is reversed.
If you can reply to my last email I sent responding to your request for contact times -- we can probably establish a time to communicate by phone.
Regards,
*********************Business Response
Date: 07/08/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to cash any checks on my mobile deposit. I am unclear why this is happening?Business Response
Date: 06/26/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer Answer
Date: 06/28/2024
Complaint: 21886663
I am rejecting this response because:I never received the email per my conversation with the representative from ****.
Sincerely,
*******************************Business Response
Date: 07/01/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.
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