Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please finish the process per voided check Waive the approximately 6$ fee for inconviennce.
Business Response
Date: 10/02/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 26th, I was charged a 5% fee for their cash a check feature through ******. Several identical checks were deposited before and after August 26th were charged at only a 1% fee. I have contacted them 4 times on this matter requesting a refund for the overcharge. The first two times the representative apologized for the inconvenience and assured me Id be refunded within 2-3 business days, they did not refund me. Third time, I was told the matter was being escalated. Fourth time I was told the fee assessed was correct. Theyve failed to resolve the matter and will continue to rip people offBusiness Response
Date: 09/24/2024
Ingo Money has investigated this consumer's account. We were able to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval.Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
all of this occured on 9/5/24.I take a picture of my check front and back and submit it to the app. the app tells me it was approved and to now upload a photo of the check with void written in bold black ink I did so and then got a notification that my request failed and to contact customer service. I call customer service and they do not pick up at all. I feel scammed and i need that money urgently.Business Response
Date: 09/10/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Ingo check cashing service. They sent me a email saying funds were confirmed and all I had to do was write void on the check and upload a picture of the voided check. I did this and then they denied the transaction and claimed it was a photocopy but it was not. Some issues with their response is how can you verify the funds and verify the check with the first picture but then claim the next picture is a photocopy. The problem is now that I followed their instructions and wrote void. Now I have a worthless check and will have to wait over a month to get a reissued one. When I'm poor and really need the funds bow. This is 100% their flawed system that caused this. I offered all the proof to show its a check.Business Response
Date: 09/06/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer Answer
Date: 09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello,
I would like to inform you that a supervisor from the company reached out and provided a resolution.
Sincerely,
*****************************Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against **** for its unacceptable handling of my check cashing needs, which has resulted in severe financial and personal inconvenience. My experience with INGO has been nothing short of frustrating and problematic, and I believe it is essential to bring these issues to your attention.Details of Complaint:Refusal to ************** Deposits: INGO has unreasonably refused to process my mobile deposits, despite my repeated attempts to use their services. This refusal has left me without access to essential funds needed for daily expenses and obligations.Lack of Communication and Support: Whenever I have reached out to INGO for assistance, I have encountered a significant lack of communication and support. My inquiries have gone unanswered, and I have been unable to receive a clear explanation for the refusal of ****************** Hardship: Due to INGOs inability to process my deposits, I have faced severe financial hardship. This situation has caused undue stress and has significantly impacted my ability to manage basic financial responsibilities.Failure to Resolve Issues: Despite numerous attempts to resolve the issues with INGO, including contacting customer support and following their procedures, the problems remain unresolved. ***** lack of action and resolution is unacceptable and has exacerbated my financial difficulties.Given the severity of these issues, I urge the BBB to investigate INGOs practices and hold them accountable for their failures in providing reliable check cashing services. I request prompt intervention to ensure that INGO addresses and resolves these problems and that other consumers do not suffer similar inconveniences.Thank you for your attention to this matter. I look forward to a timely resolution.Business Response
Date: 10/01/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 26th 2024 I attempted to upload and cash a check through the Ingo check cashing app. I followed the process exactly as they have asked. They had agreed to take the check. They just needed another photo of the check voided for security sake which is completely understandable. However after I had written void on the check they denied it and immediately closed the account. I'm not sure what they expected me to do with avoided check and no money. But at this point in time their lackadaisical approach a lnd virtually no sincerity in their apology or efforts to make it right . I just want my check cashed it wasn't even all that much it was only $237.77 I am not exactly wealthy and this check was going to be extremely crucial for me but instead I had to go into personal debt because they would not give me what I was owed. I would like some help in resolving this scenario I do not seek any sort of anger or anything out of this. I just really want my money and I want them to try. It's a shame that there's no generosity or sincerity in anything that they have done to render the matter solved. Thank you very much have a good day.Business Response
Date: 09/06/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer and advise the steps needed to resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
Date:08/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to one of my local *** stores to load money to my NetSpend card and accidentally gave them the wrong card which you can't loaf money too. I have $500 sitting out in *********. I have been calling Ingo for weeks (as it says on the *** receipt) to send the receipt to have the money loaded onto my NetSpend card. The person's name is ****** and he has yet to call me back and this expires on 9-09-2024. At this point, I'm nor going to get my $500 sitting in *********. I've called the credit card company and they don't see the $500 transaction from me giving the wrong card to load money to.Business Response
Date: 08/19/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer Answer
Date: 08/19/2024
**** has never reached out to me to communicate any steps to me. I have called atleast 10 times since July 11th and not phone call back.Business Response
Date: 08/22/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer Answer
Date: 08/22/2024
**** HAS NOT COMMUNICATED ANY STEPS FOR ME TO RETRIEVE MY MONEY. THEY ARE LYING AND I HAVE SEEN A LAWYER ABOUT THIS.Business Response
Date: 08/27/2024
Ingo Money has investigated the request. Unfortunately, with the information provided, we were unable to locate an transaction to assist the customer.Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company will not let me use my services saying I'm high risk and will not allow me any access to my account and has me blacklisted across four different apps when I've used the service for years ,got held up on *** can't use at all and it takes more than 6 hours to get a representative. If you check anywhere their a 1 star company.Business Response
Date: 09/04/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a check for a job offer and I tried to cash the check with ingo, it ended up being a scam.and the check was not real. I have cashed numerous of checks with no issues with no fraud activities. I was tricked into thinking that this company was offering me a job and sending a legit check but it was a scam. I sent over email proof of this and still I was denied access to cash checks with ingo. Not only ingo but my.local.krogers a d ******* and other platforms. I myself am a victim and now I am being banned because I didn't know.it was a scam. Despite the proof I sent they still kept my account blocked. I am an honest person and I feel like I was not only.victimized by the offered fake job but now my livelihood. I want for this ban to be removed from my.name. I have a lot of proof showing that I my self was scammed. Attached is the email I was sent from the people that sent me a fraudulent check.Business Response
Date: 08/19/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Refused to cash a check from a known and successfully used account for larger check amounts. Violation of their advertising. **************** was absolutely unhelpful and didn't give a s*** about actually helping me with the issue.Business Response
Date: 07/31/2024
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval.
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