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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CELTIC BANK INDIGO. I do not have a contract with the collection agency TRIDENT ASSET MANAGEMENT. They did not provided me with the original contract as a requested.

    • Initial Complaint

      Date:07/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt CELTIC BANK INDIGO MASTERCARD I do not have a contract with TRIDENT ASSET MANAGEMENT they didnt provide me with the original contract

      Business Response

      Date: 08/08/2023

      Trident Account **********
      The $812.11 debt in question is the balance on an Indigo MasterCard account. On 5/16/2022, Trident received correspondence from the consumer requesting validation of this debt. On 5/17/2022, Trident responded to this request by sending the consumer a subsequent collection notice and validation of this debt. Trident has not received any other correspondence directly from the consumer. After review of this complaint and investigation of the consumers information and documentation with our third-party data providers, Trident has closed this account. This account is closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline regarding this account. Should **************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** Indigo MasterCard. I do not have a contract with Trident Asset Management, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/15/2023

      Trident Account **********
      The $748.89 debt in question is the balance on an Indigo Mastercard account. On 5/05/2020, Trident mailed an initial collection notice to **************. This correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. On 9/12/2020, Trident mailed ************** a subsequent collection notice along with validation of the debt. On 10/13/2020, ************** called our office and requested a reduced balance offer to satisfy the debt. At this time no payments have been made on the account. ********************** has investigated and responded to disputes received from the credit bureaus. This account remains open and is reported to the credit bureaus as disputed by the consumer. Should ************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am -5:00 pm, EST. 

      Customer Answer

      Date: 08/22/2023

       
      Complaint: 20357918

      I am rejecting this response because:

      Sincerely,

      ***********************

      Business Response

      Date: 08/22/2023

      The consumer did not state the reason she is rejecting our response. Trident previously responded with information regarding this debt. If ************** has additional questions, she can contact our office at ************,Monday Friday, 8:30 am 5:00 pm. EST.

    • Initial Complaint

      Date:07/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Celtic Bank/ Indigo Mastercard. I do not have a contract with TRIDENT ASSET MANAGEMENT. They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/31/2023

      Trident Account **********

      The $758.90 debt in question is the balance on an Indigo MasterCard account. On 7/17/2019, an initial collection notice was mailed to *********************. This correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident has no record this correspondence was returned as undeliverable. As  of this date Trident has not received any phone calls or correspondence directly from *********************. Trident has responded to disputes received from the credit bureaus regarding this account. This account is being reported to the credit bureaus as disputed by the consumer. In response to this complaint, Trident is mailing a subsequent collection notice and validation of this debt to ********************* to the address listed on this complaint.Should ******************* have any questions, Trident can be reached at ************,Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with celtic Bank. I do not have contract with Trident Asset Management, they did not provide me with original contract as I requested.

      Business Response

      Date: 07/31/2023

      Trident Account **********

      The $905.00 debt in question is the balance on an Indigo MasterCard account. After investigation of this complaint, Trident referred the complaint to our client for their review. Our client has advised that we can close this account. This account is now closed, and Trident will instruct the credit bureaus to delete the derogatory tradeline associated with this account with our next update to the credit bureaus. Should ****************** have any questions,Trident can be reached at ************, Monday Friday, 8:30 am 5:00 pm,EST.

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this account ********** on my credit report This creditor is violating my rights under the Fair Credit Reporting Act - 15 U.S.C.**** section 602 - states I have the right to privacy. Under 15 U.S.C. **** section 604a section .2 also states a consumer an not furnish an account without my written instructions and consent. TRIDENT ASSET ******** is reporting I owe a debt of $801.00 to them and this is false. I do not have an account with them nor have they provided me with a copy of the contract I have with their company with my signature. This problem is causing a great hardship and I would like it to be resolved, and deleted from my credit report from each reporting bureau.

      Business Response

      Date: 07/18/2023

      Trident Account **********

      Trident Account ********** The $801.85 debt in question is the balance on a Milestone MasterCard account. On 10/08/*************************** mailed an initial collection notice to ****************** to the address listed on this complaint. This correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Trident has not received any phones calls or correspondence directly from ********************* response to a complaint received via the **** Portal, on 5/15/2023, Trident mailed a subsequence collection notice and validation of this debt to *******************Should ****************** have any questions, he can contact me directly, *********************** at ************ or at Tridents toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/13/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with 10 liberty power holdings i do not have contract with Trident Asset Management, L.L.C. they did not provide me with original contract as i requested

      Business Response

      Date: 07/29/2023

      Trident Account **********

      The $200.00 debt in question is the balance on a ********************** account. After review of this complaint, we forwarded the complaint to our client for their review. Our client has advised that we can close this account. This account is closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline regarding this account. Should *********************** have any questions, Trident can be reached at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with celtic bank indigo. I do not have a contract with trident asset management. they did not provide me with the original contract i requested

      Business Response

      Date: 08/18/2023

      Trident Account **********
      The $553.41 debt in question is the balance on an Indigo Mastercard account. As of this date Trident has not received any correspondence directly from ******************. On 7/04/2018, Trident mailed to ****************** an initial collection notice, this correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. In response to this complaint, Trident will mail ****************** a subsequent collection notice and validation of this debt. Should ****************** have any questions, she can contact Trident at ************, Monday - Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 celtic bank indgo mastercard . I dont have a contract with this collect trident asset management, they did not provide me with original contract as requested it .

      Business Response

      Date: 07/13/2023

      Trident Account **********

      The $608.88 debt in question is the balance on an Indigo MasterCard account. On 7/17/2019, Trident mailed an initial collection notice letter to **************. This correspondence contained all the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Trident has received and investigated disputes received from the credit bureaus regarding this account. ********************** is reporting this account as disputed by the consumer. In response to this complaint Trident is mailing a subsequent collection notice and validation of this debt to *************. Should ************** have any questions, Trident can be reached at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for taking the time to read this. Im writing because I noticed that my most recent credit report contains a negative **** reported in 2020 (paid off in 2021) for my past due account.I want you to know that I understand my financial obligations, and if it werent for my financial situation as a student and the pandemic that led to the closing of my account, I would not have had the account sent to collections. I made a mistake in falling behind, but since then, I have paid off the account. Since then, *** had a spotless record of on-time payments.Im planning to apply for a mortgage this year and its come to my attention that the derogatory account on my record could hurt my ability to qualify. I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the derogatory account from my credit record.Thank you for your consideration, and I hope youll approve my request. Please give me a call if any additional information is needed, as I no longer can find my account number. I have also sent this request to your mailing address.

      Business Response

      Date: 07/14/2023

      Trident Account **********

      The Indigo Mastercard account was satisfied on 5/20/2021 and has been reported to the credit bureaus as 0 balance, paid in full. After review of this complaint, Trident has closed this account has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should ******************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 07/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your company treating its customers with respect & care.

      Sincerely,

      ***********************************

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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