Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Trident Asset Management, L.L.C. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Trident Asset Management, L.L.C.

  10375 Old Alabama Connector Rd STE 303 Alpharetta, GA 30022-1122

• 

  Trident Asset Management, L.L.C.

  PO Box 888424 Atlanta, GA 30356-0424

• 

  Trident Asset Management, L.L.C.

  PO Box 101928 Birmingham, AL 35210-6928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CELTIC BANK INDIGO MASTERCARD, I do have a contract with TRIDENT ASSET MANAGEMENT. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/05/2023

  Trident Account **********
  
  The $819.67 debt in question is the balance on an Indigo MasterCard account. On 8/31/2020, Trident mailed **************** a subsequent collection notice and validation of this debt. Trident has investigated and responded to disputes received from the credit bureaus. Trident has reviewed the first and last name, addresses and social security number on this account as well as credit card statements, all information and documentation was provided by the original creditor. This account remains open and is reported to the credit bureaus as disputed by the consumer. Should **************** have any questions, Trident can be reached at ************, Monday Friday, 8:30 am 5:00 pm, EST.

• Initial Complaint

  Date:06/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** / Indigo MasterCard. I do not have a contract with Trident Asset Management, LLC. They did not provide me with the original contract as requested

  Business Response

  Date: 06/16/2023

  Trident Account **********
  
  The Indigo MasterCard account in question was paid in full on 01/11/2021. Trident submitted an update to the credit bureaus on 01/26/2021 that this account has a zero balance and is paid in full.  Should ****************** have any questions, she can contact a Trident representative at ************, Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 06/17/2023

   
  I am rejecting this response because:
  

  1. My whole legal name is ***************************, so I am not the person who you consider as debtor.

  2. If there would be a contract under the name of *********************, this person is not me and I may have been a victim of fraud or identity theft.

  3. I am not liable for this debt with *********** / Indigo MasterCard. As *************************** I do not have a contract with Trident Asset Management, LLC. They did not provide me with the original required contract.
  

  4. Trident Asset Management, LLC never contact me to or sent me a form **** to document types of payments made during the tax year since the debtor is not me.
  

  Please, correct my credit report. I demand this account be removed from my credit report.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/26/2023

  Trident Account **********
  
  The consumer satisfied the debt on 1/18/2021. Trident submitted an update to the credit bureaus on 1/26/2021, that this account was paid in full, 0 balance. As a goodwill gesture Trident has closed this account and will instruct the credit bureaus to delete the derogatory tradeline with our next update to the credit bureaus. 

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much for your help in resolving this situation.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a tradeline listed with Trident Asset Mgt. for a paid debt from several years ago. It was my understanding talking by phone with the company that, upon payment of said collection, the tradeline would be deleted. Regrettably, I did not request written confirmation of this request. I challenged the credit reporting, but the dispute was denied. I simply request an act of goodwill to delete the tradeline so that I may rebuild my credit. Most companies do this automatically as to not be unduly punitive to struggling individuals. I ask for the tradeline to be deleted with all credit reporting entities. In looking through all of the complaints listed on the BBB website for Trident, it appears that Trident does that for others in the resolution. That is what I am seeking and I do not know why I was denied this when others receive this resolution as is demonstrated on the compaint board.

  Business Response

  Date: 06/19/2023

  Trident Account **********
  
  This account was settled in full on 02/01/2022 and Trident reported the account as paid in full to the credit bureaus on 2/28/2022. At the consumers request Trident will submit instruction to the credit bureaus to delete this tradeline with our next update to the credit bureaus. Should ************** have any questions, she can reach a Trident representative at ************, Monday Friday, 8:30 am 5:00 pm, EST.

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Trident Asset Management . I do not have a contract with *********** Indigo Mastercard, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/02/2023

  Trident Account **********
  
  The $630.08 debt in question is the balance on an Indigo Mastercard account. As of this date Trident has not received any phone calls or correspondence directly from ********************. Trident responded to a dispute received from the credit bureaus on 11/19/2020, Trident verified the consumers first and last name, address and social security number provided on the dispute with the account information and documentation provided by the original creditor.This account is reported to the credit bureaus as disputed bye the consumer. In response to this complaint, Trident is mailing to ********************, a subsequent collection notice and validation of this debt. Should ******************** have any questions, she can reach Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything is explained in the attached document.

  Business Response

  Date: 06/02/2023

  Trident Account **********
  
  The $392.89 debt in question is the balance on an Indigo Mastercard account. *********************** records reflect that as of this date we have not received any phone calls or correspondence directly from **************. On 7/15/2022, Trident processed a dispute from the credit bureaus regarding this debt. Trident verified the name, addresses and social security number provided with the information and documents regarding this debt, which were provided by the original creditor. This debt is being reported to the credit bureaus as disputed by the consumer. In response to this complaint, Trident is mailing to **************, a subsequent collection notice and validation of this debt. Should ************* have any questions, she can reach Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20105760
  
  I am rejecting this response because: Trident has not proven that I owe on this account and has not sent me the documents I have requested. They have sent me an invoice of a bill but did not provide any further information requested. Also I am not a female so they must not have the right I formation.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/12/2023

  Trident Account **********
  
  On 6/05/2023, Trident mailed ************** a subsequent collection notice and validation of this debt. As previously stated, Trident has investigated and matched the consumers first and last name, addresses and social security, which were provided by the original creditor with our third-party data providers. ************** has not provided any additional information for Trident to investigate. This account is reported to the credit bureaus as disputed by the consumer. Should ************** have any questions, he can contact a Trident representative at our toll-free number ************, Monday Friday, 8:30 am -5:00 pm, EST.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20105760
  
  I am rejecting this response because:

    *************************
  ******************************************************** 06/15/2023
  
  
  
   Trident Asset Management
  P.O.Box ******, ******* ** 30356
  
  
  
  Dear Trident Asset Management:
  
  *************** to your contact about a debt you are trying to collect. You contacted me by
  Email and/or Phone, on 12/01/2019 and identified the debt as 08 CELTIC BANK INDIGO MASTERCARD. Be advised, this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC ****g Sec. 809 (b) that your claim is disputed,and validation is requested.
  Why you think I owe the debt and to whom I owe it, including:
  
       The name and address of the creditor to whom the debt is currently owed, the account number used bythat creditor, and the amount owed.
  
       If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and theamount owed to that creditor at the time it was transferred. When you identify the original creditor, please provide any other
  name by which I might know them, if that is different from the official name. In addition, tell me when thecurrent creditor obtained thedebt and whothe current creditor obtained it from.
  
      Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created myoriginal requirement to pay?
  
      If you are asking that I pay a debt that somebody else is or was required to pay, identify that person. Provide verification and documentation about why this is a debt that I am required to pay.
  
  The amount and age of the debt, including:
  
       A copy of the last billing statement sent to me by the original creditor.
  
       State the amount of the debt when you obtained it, and when that was.
  
       If there have been anyadditional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amount. In addition, explain how the added interest, fees or other charges are expressly authorized bythe agreement creating the debt or are permitted bylaw.
  
       If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them.
  
       If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collect. Explain how that amount was calculated.In addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law.
  
       Tell me when thecreditor claims this debt became due and when it became delinquent.
  
       Identify the date of the last payment made on this account.
  
       Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that.
  
  Details about your authority to collect this debt.
  
       I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of thestate agency issuing thelicense.
  
      If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of thestate agency issuing the license.
  
  
                  If your offices can provide the proper documentation as requested, I will require at least 30 days to investigate this information and during such time all collections activity must cease and desist.                
  
                  Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with a legal counsel. This includes any information to a credit reporting repository that could be inaccurate or invalidated or verifying account as accurate when in fact there is no provided proof that it is.
  
                  If your officed fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.
  
                  I would also like to request, in writing, that no telephone contact be made by your offices to my home, my cell phone or to my place of employment. If your offices attempt to telephone communication with me, including but not limited to computer generated calls or correspondence sent to any third parties, it will be considered harassment and I will have no choice but to file a suit. You also may not communicate with me by email. All future communications with me MUST be done in writing and sent to the address noted in this letter.
  
                  Additionally, please refrain from contacting any of the financial institutions where I have accounts or with which I have relationships. You have no right to access any of my personal or financial information that isnt part of public records.
  
                  This is an attempt to correct your records, any information obtained shall be used for that purpose.
  
  Thank you for your cooperation.

  Sincerely,
  *************************

  
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been living at ***************** for over 21 years never at ******* street contacted Trident to mail Me a detail billing and copy of the sign contract but never did

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****, **** Account name # ********** has violated my rights. This account is listed under ******************************* or ******** 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 ****** ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.15 U.S.C ****b Section (2) not state that such consumer owes any debt 15 U.S.C ****b Section (4) It also states not communicate by post card 15 U.S.C ****b Section (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt 15 U.S.C. ****c (A) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

  Business Response

  Date: 04/26/2023

  Trident Account **********
  
  The $656.61 debt in question is the balance on an Indigo MasterCard account. On 03/09/2019, an initial collection notice was mailed to *********************, this correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident does not have record that this correspondence was returned as undeliverable. Trident has responded to disputes received from the credit bureaus; Trident investigated these disputes using the information and documentation contained on the account, which was provided by the original creditor.  On 4/14/2022, Trident received a letter from **********************, stating she would pay the account in full in exchange for Trident deleting the derogatory tradeline from the credit bureaus. This account remains open and is reported to the credit bureaus as disputed by the consumer. Should ********************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19949306
  
  I am rejecting this response because:
  
  In the letter, I said, I said that it was not my debt, and I did not acknowledge. It was my debt, and you guys have not provided me with proof of anything with my signature on it. Sincerely,
  
  *******************************

  Business Response

  Date: 05/08/2023

  Trident Account **********
  
  On 03/03/2021, Trident mailed ********************** a subsequent collection notice and validation of this debt. Trident has not received any correspondence from ********************** to further investigate this debt as fraudulent. This account remains open and is reported to the credit bureaus as disputed by  the consumer. Should ********************** have any questions she can reach a Trident representative at our toll-free number at ************,Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19949306
  
  I am rejecting this response because:
  I am unhappy I am being forced to pay for something that Im not responsible for. I have made the payment for this account and request you remove it from my credit report.

  AuthCode : 006085

  Sincerely,
  
  *******************************

  Business Response

  Date: 05/15/2023

  Trident Account **********
  
  This account is paid in full. Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this agency is in violation of my rights as a consumer. they have used my social security card without my consent by way of fraudulent use pursuant 15 USC ****. they have knowingly submitted my personal identification information to consumer reporting agencies along with false and fictious documents to make it seem like i owe this debt to there company when in fact i do not. the result of their deceptive behaviors they have successfully created this tradeline on my credit report which they shall be held liable under 15 USC ****, as this is aggravated identity theft under 18 USC 1028(a) as they have obtained my personal information by false pretense, making an extortionate extension of credit which shall be punishable under 18 USC 892. i demand you delete this tradeline across all consumer reporting agencies and no further action shall be taken on my end. failure to comply i shall take necessary steps in order to obtain justice due to your unfair and deceptive collection methods.

  Business Response

  Date: 04/22/2023

  Trident Account **********
  
  The $621.12 debt in question is the balance on an Indigo MasterCard account. On 02/08/2021, the consumer paid a reduced balance offer to satisfy the debt. Trident has reported this debt as paid in full to the credit bureaus. Should **************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19943960
  
  I am rejecting this response because:
  You have complete ignored the basis of my entire complaint not addressing any of the facts alleged on your agency. therefore, your silence shall equate to acceptance by tacit agreement pursuant black laws dictionary definition of Tacit- Silent; not expressed; implied or inferred; manifested by the refraining from contradiction or objection; interred from the situation and circumstances, in the absence of express matter.

  Besides the fact you have ignored my entire complaint i have noticed you committed multiple violations of the ***** in your response. In your response you have failed to communicate that this communication is from a debt collelctor and any information shall be used and obtained for that purpose which is required to be in each subsequent communication pursuant 15 USC ****e(11) committing a false and misleading representation of my rights. (E.g., ****** ****************, 911 ******** ****, **** (D.N.M. ****) (concluding that a failure to include required disclosures with all communications constituted a violation of ****e(11) and that "[t]he omission speaks for itself and does not require any analysis").

  You have also violated my rights under 15 USC ****g for failing to submit a ******* letter to me within 5 days of reporting this account on my credit report in accordance with 12 CFR model form B-1 as required by congress. Therefor unless you can provide a certified mail tracking number with proof of delivery of a ******* letter than you shall remain in admission of your violation of my rights.  i would like to personally request your provide debt verification from the alleged original creditor pursuant 15 USC ****g(a)(4) Requesting a sworn statement of truth or verified accounting records which displays personal knowledge that this debt exist. without the requested information there can be no verification of fact or claim. (E.g., ****** v.Ekpsz, LLC, 821 *******. 2d 859, 870) (Sincerely,****** ******************, 745 N.E.2d 862, ****** (Ind. App. 2001)

  You have 10 days from receipt of this complaint to delete this tradeline from my consumer report at once and no further action shall be taken on my end. failure to comply then i intend to take the necessary steps to receive justice from the iniquity i have received on behalf of your agency pursuant 15 USC ****k Civil liability. (E.g., ************************,***** & ********)

  
  ***********************

  Business Response

  Date: 05/04/2023

  Trident Account **********
  
  The debt in question is regarding an Indigo MasterCard account. On 01/18/2021, Trident mailed **************** an initial collection notice,this correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. This correspondence was mailed to the address listed on this complaint. Trident has no record that this correspondence was returned as undeliverable. On 02/08/2021, **************** paid a reduced balance offered on this account to satisfy the debt. On 02/22/2021,Trident reported to the credit bureaus that this debt was paid in full. On 04/21/2023, Trident processed a dispute from the credit bureaus; account was disputed as paid. Trident then instructed the credit bureaus to delete the derogatory tradeline regarding this account. Should **************** have any questions, she can contact Trident at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **** of Missouri/Milestone MC and don't have a contract with Trident Asset Management, LLC, They did not provide me with the original application nor did they show me any signature of mine on any documents like I asked.

  Business Response

  Date: 04/10/2023

  Trident Account Number **********
  
  The $577.57 debt in question is the balance on a Milestone Mastercard account. Tridents records reflect that we have not received any phone calls or correspondence directly from ************. After review of this complaint and investigation of the account information and documentation, Trident has closed this account. This account is now closed and Trident has instructed the credit bureaus to delete the derogatory tradeline regarding this account. Should ************ have any questions, he can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been fraudulently reporting negative information on my Equifax, Experian, and Transunion credit reports. I requested debt validation through postal mail on 04/02/2020 and again 02/08/2022. The company never responded to either request which were both sent through certified **** Mail. #******************** & #********************.

  Business Response

  Date: 04/10/2023

  Trident Account Number **********
  
  The $818.32 debt in question is the balance on an Indigo MasterCard account. On 04/29/2020, Trident received correspondence from ***************** stating she was disputing the debt and requesting validation. On 4/30/2020,Trident mailed ****************** an initial collection notice and validation of this debt. The initial collection notice contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. Trident does not have any record that this correspondence was returned as undeliverable. In April of 2020, Trident submitted an update to the credit bureaus that debt is disputed by the consumer. As a goodwill gesture, Trident will send a subsequent collection notice and validation of the debt to the address listed on this complaint. Should ****************** have any questions, she can contact me directly,*********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.