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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TRIDENT ASSET MANAGEMENT LLC.I do not have a contract with, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/17/2025

      The $730.90 debt in question is the balance on an Indigo Mastercard account with the ********************** account number **********. On 1/7/2020,Trident mailed an initial collection notice to ******* ***. This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable.  Trident has investigated and responded to his dispute by sending him validation of the debt.  Trident investigated and matched the information on the complaint with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a dispute.  Should ******* *** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 03/17/2025

       
      Complaint: 23073695

      I am rejecting this response because:

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:03/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to ****************, I don't have a contract with TRIDENT ASSET MANAGEMENT, they have not provided the original contract as I requested.

      Business Response

      Date: 03/17/2025

      The $639.48 debt in question is the balance on a Milestone Mastercard account. On 1/7/2020, ********************** mailed Mr. ******* an initial collection notice. This notice contained all of the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing,Trident has not received any phone calls or correspondence directly from Mr. ***************** response to this complaint, Trident is mailing Mr. ******* a subsequent collection notice and validation of this debt. Should Mr. ******* have any questions, he can contact Trident at *************, Monday Friday, 8:30 am 5:00 pm EST.

      Customer Answer

      Date: 03/17/2025

       
      Complaint: 23071984

      I am rejecting this response because:
      I have never received any correspondence from this agency and since the debt has not been validated I insist that it is removed from my credit report until it is validated 
      Sincerely,

      ****** *******

      Business Response

      Date: 03/19/2025

      Trident has not received any phone calls or correspondence directly from Mr. ******** In response to this complaint, Trident has mailed Mr. ******* a subsequent collection notice and validation of this debt on 3/17/2025 . Should Mr. ******* have any questions, he can contact Trident at *************, Monday Friday, 8:30 am 5:00 pm EST.

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23071984

      I am rejecting this response because: I've never made an agreement with Trident assets solutions and I am not liable for this debt. I've received no debt validation and since there is no debt validation I demand that trident asset solutions stop reporting a collection on my credit report.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. TRIDENTAM - ********** - $719.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/14/2025

      The $719.38 debt in question is the balance on an Indigo Mastercard account. On 4/23/2020, Trident mailed Mr. ***** an initial collection notice. This notice contained all of the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing, Trident has not received any phone calls or correspondence directly from Mr. ****** In response to this complaint, Trident is mailing Mr. ***** a subsequent collection notice and validation of this debt. Should Mr. ***** have any questions, he can contact Trident at *************, Monday Friday, 8:30 am 5:00 pm EST.

    • Initial Complaint

      Date:03/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 *********** INDIGO MASTERCARD and I do not have a contract with TRIDENT ASSET MANAGEMENT plus they did not provide me with the original application like I asked.Account No: ********** Amount Disputed: $520.00

      Business Response

      Date: 03/11/2025

      The $520.63 debt in question is the balance on an Indigo Mastercard account. On 10/08/2021, Trident mailed an initial collection notice to Mr. ******* This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Tridents records reflect that we have not received any phone calls or correspondence directly from Mr. *******Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the complaints with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a ********** response to this complaint, Trident is mailing Mr. ****** a subsequent collection notice and validation of this debt. Should Mr. ****** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered that a collection account has been added to my credit report without my knowledge or consent. I have never entered into any contractual agreement with this company, nor have I given them permission to collect any alleged debt on my behalf.Under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g, I have the right to request validation of this debt, which requires the company to provide a signed contract proving that I am legally responsible for it. Since no such agreement exists, this collection account is being reported unlawfully.Additionally, the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681s-2(b) mandates that all information furnished to credit bureaus must be accurate and verifiable. If the company cannot provide proper validation, they are in violation of federal law and must delete this account from my credit report immediately.

      Business Response

      Date: 03/06/2025

      The $761.76 debt in question is the balance on an Indigo Mastercard account with the following Trident Asset Management account number of **********. After reviewing this complaint and the account details, we forwarded this complaint to our client for their review. Our client has informed us that we can close this account. This account is now closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should the consumer have any questions, please call Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with TRIDENT ASSET MANAGEME plus they did not provide me with the original application like I asked.Account No: ********** Amount Disputed: $644

      Business Response

      Date: 03/06/2025

      The $644.20 debt in question is the balance on an Indigo Mastercard account with the following Trident Asset Management account number of **********. After reviewing this complaint and the account details, we forwarded this complaint to our client for their review. Our client has informed us that we can close this account. This account is now closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should the consumer have any questions, please call Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:02/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Trident Asset management. I do not have a contract with Trident Asset Management. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/17/2025

      The $799.64 debt in question is the balance on an Indigo Mastercard account with a ********************** account number **********.  After reviewing this complaint and the account details, we forwarded this complaint to our client for their review. Our client has informed us that we can close this account. This account is now closed, and Trident has submitted instructions to the credit bureaus to delete the derogatory tradeline associated with this account. Should the consumer have any questions, please contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est. 

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TRIDENT ASSET MANAGEME Account Number: ********** This account is erroneously reported on my credit file and must be removed immediately. I have repeatedly and thoroughly disputed the accuracy of this account, providing substantial documentation and evidence that clearly demonstrate the information being reported is incorrect. Despite multiple written disputes that explicitly cite my rights under the Fair Credit Reporting Act (FCRA), this account remains on my credit report, causing severe and ongoing harm to my credit score and financial well-being.Under the ****, credit reporting agencies like ******** are legally obligated to ensure that all information reported is accurate, complete, and verifiable. The presence of this disputed account not only violates these statutory requirements but also undermines the fairness and accuracy of my credit history. Its continued inclusion is unjustified and misleading, directly affecting my ability to secure credit, employment, and housing opportunities. The evidence I have provided leaves no doubt that the reported data is in error, and therefore, its immediate removal is not only warranted but legally mandated.I insist that Experian promptly re-investigates this account with the utmost urgency, corrects the inaccuracies, and permanently expunges the erroneous entry from my credit report. The failure to remove this inaccurate account represents a clear breach of my consumer rights and contributes to a broader pattern of negligence in adhering to federal credit reporting standards. It is essential that my credit file accurately reflects my true financial history, free of any misleading or incorrect entries.I demand that corrective action be taken without further delay to restore my creditworthiness and protect my financial interests. Immediate removal of this erroneous account is necessary to uphold the integrity of the credit reporting process and to ensure compliance with federal law.

      Business Response

      Date: 02/12/2025

      We can't locate this person in our system with a first name and middle initial only.

      Customer Answer

      Date: 02/17/2025

       
      Subject: Response to Business Reply  ID ********


      Dear Better Business Bureau,


      I have reviewed the response from Trident Asset Management, L.L.C., and it is completely unacceptable. The business claims they cannot locate my account using only my first name and middle initial, yet they are actively reporting a negative item on my credit report. If they are unable to verify my identity in their system, they have no legal basis for reporting this account to the credit bureaus.


      Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681, any company reporting information to consumer reporting agencies must ensure the information is accurate and verifiable. If Trident Asset Management, L.L.C. cannot validate this debt with proper documentationincluding the original creditor details, account information, and proof of their legal right to collectthen they are in violation of:
      FCRA 1681s-2(a): Prohibits furnishing inaccurate or unverifiable information to credit reporting agencies.
      FCRA 1681i(a)(5)(A): Requires the removal of information that cannot be verified.
      FDCPA (Fair Debt Collection Practices Act) 807 (15 U.S.C. 1692e): Prohibits false, deceptive, or misleading representations, including the reporting of debts that are not substantiated.


      If this account is not removed from my credit report immediately, I will be forced to pursue legal action against Trident Asset Management, L.L.C. for willful noncompliance and violations of the **** and FDCPA. I will also report this matter to the ************************************ (****) and take further legal steps to protect my consumer rights.


      I demand that Trident Asset Management, L.L.C. either:
      1. Provide full validation of the debt, including a signed contract or original creditor agreement proving this debt is mine and that they have the legal right to collect.
      2. Immediately remove this account from all credit bureaus, as they have already admitted they cannot locate my information in their system.


      Failure to comply within 7 days will result in legal action against Trident Asset Management, L.L.C. for violating federal laws, including seeking damages for unlawful credit reporting.


      Please advise the business to act accordingly and confirm in writing when this account has been removed.


      Sincerely,


      ********** Y


      Business Response

      Date: 02/17/2025

      We were until to locate your by address or email.  Trident Asset Management can be contacted at *************, Monday Friday, 8;30 am 5:00 pm EST.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive paid on this account and yet the balance reflected is higher than what I was reported 11/2023. Im now checking my credit only to find out no payments have been reported to this account. This company is playing games, taking advantage, and running scams on individuals.

      Business Response

      Date: 01/29/2025

      The $484.25 debt in question is the balance on a Milestone Mastercard account with the following Trident Asset Management account number of **********. On 9/8/2023 Trident received a phone call from ********* ****.  On 9/11/2023 ********* **** made a $50.00 payment on the account.  The original balance placed in our office was $534.28. Should ********* **** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST

    • Initial Complaint

      Date:01/19/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing the validity of this debt with TRIDENT ASSET MANAGEMENT, as I am not liable for it. I have no contractual agreement with this collection agency, and they have failed to provide the original contract despite my formal request. I respectfully ask that this item be removed from my credit report.

      Business Response

      Date: 01/22/2025

      The $617.24 debt in question is the balance on an Indigo Mastercard account. On 6/28/2021, Trident closed this account and reported it to the credit bureaus as a deletion. Should you have any questions, you can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 01/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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