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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt alleged by TRIDENTAM. I have no agreement with TRIDENTAM, and they have not provided the original contract as requested.

      Business Response

      Date: 01/16/2025

      The $814.83 debt in question is the balance on an Milestone Mastercard account with the ********************** account number **********. On 4/**/2020 Trident mailed ******** ****** an initial collection notice. This notice contained all of the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing, Trident has not received any phone calls or correspondence directly from the consumer.. In response to this complaint, Trident is mailing himr a subsequent collection notice and validation of this debt. Should she have any questions, Trident Asset Management can be contacted at *************, Monday Friday, 8;30 am 5:00 pm EST.

    • Initial Complaint

      Date:01/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 *********** INDIGO MASTERCARD and I do not have a contract with TRIDENT ASSET MANAGEMENT plus they did not provide me with the original application like I asked. Account No: ********** Amount Disputed: $946.00

      Business Response

      Date: 01/13/2025

      The $946.27 debt in question is the balance on an Indigo Mastercard account. On 10/8/2021, Trident mailed an initial collection notice to ******* *****. This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Tridents records reflect that we have not received any phone calls or correspondence directly from her. Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the dispute with the account information and documentation which was provided by the original creditor. This account is reported as disputed to the credit bureaus. In response to this complaint Trident is mailing ******* ***** a subsequent collection notice and validation of this debt. Should she have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Trident Asset Management LLC, I do not have a contract with Trident Asset Management LLC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/13/2025

      The $651.89 debt in question is the balance on an Indigo Mastercard account. On 10/8/2021, Trident mailed an initial collection notice to ********* ******. This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Tridents records reflect that we have not received any phone calls or correspondence directly from her. Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the dispute with the account information and documentation which was provided by the original creditor. This account is reported as disputed to the credit bureaus. In response to this complaint Trident is mailing ********* ******  a subsequent collection notice and validation of this debt. Should she have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 01/13/2025

       
      Complaint: 22792224

      I am rejecting this response because:  I dispute the validity of this debt. Under the Fair Debt Collection Practices Act (*****), I request that you provide me with proper validation of the debt, that you stated was previously sent. Please include but not limited to:
      A copy of the original signed agreement for the debt.
      A detailed breakdown of the amount owed, including any interest, fees, or charges added.
      Documentation verifying that you are authorized to collect on this debt.
      Proof that the debt was not paid or settled by the original account holder.
      I respectfully request that you cease any further collection efforts until this validation process is complete.
      Please note that I have not received any prior correspondence from you directly, and I expect to receive proper validation of this debt before I am able to respond to it further. I also request that any negative marks related to this debt be removed from my credit report until the dispute is resolved.
      If you do not provide the requested validation, I will have no choice but to escalate this matter to the appropriate regulatory authorities and consider any other actions necessary to protect my rights under the ***** and other applicable laws.
      Thank you for your attention to this matter. Please provide the requested information at your earliest convenience. 

      Sincerely,

      ********* ******

      Business Response

      Date: 01/15/2025

      Trident has given it's full response

      Customer Answer

      Date: 01/15/2025

       
      Complaint: 22792224

      I am rejecting this response because: I have not yet received validation and verification of said debt. 

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:12/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************ I do not have a contract with Portfolio *******************. They did not provide me with the original contract as requested.

      Business Response

      Date: 12/20/2024

      The $723.86 debt in question is the balance on an Indigo Mastercard account with the following Trident Asset Management account number of **********.  ********************** has reviewed and investigated this complaint, reviewing the account statements provided by the original creditor along with third-party data information. After review,Trident has closed this account and instructed the credit bureaus to delete the derogatory tradeline associated with this account. Should ******* ******* have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:11/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** Indigo **********. I do not have a contract with Trident Asset Management, L.L.C. They did not provide me with the original contract as I requested.

      Business Response

      Date: 12/09/2024

      Trident Account **********
      The $621.07 debt in question is the balance on an Indigo Mastercard account. Upon receipt of this complaint, Trident investigated the account details and documentation provided by the original along with information provided by our third-party data providers, including the consumers first and last name, social security number, and address history. After review, Trident has closed this account and submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should Mr. ****** have any questions, Trident can be reached at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Trident ******************************** I do not have a written contract with Trident ******************************* and they failed to provide me with the original contract as requested.

      Business Response

      Date: 11/18/2024

      Trident Account **********
      The $552.22 debt in question is the balance on an Indigo Mastercard account. As of this writing, Trident has not received any phone calls or correspondence from Ms. ********* After reviewing this complaint and the account details, we forwarded this complaint to our client for their review. Our client has informed us that we can close this account. This account is now closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should *********** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est. 

      Customer Answer

      Date: 11/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Trident Asset has agreed to close and delate CELTIC BANK INDIGO MASTERCARD account and balance in the amount of $552.00 from the 

      credit reporting bureaus *********** Equifax & Experian.   

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Collection Account was paid and it is still being listed on my credit report with a balance owed. Negotiated a payment plan twice to settle the debt. They lied and stated that I could pay the original settled amount and now refuses to remove from credit report. They lied to get money and now want extra.

      Business Response

      Date: 11/14/2024

      Trident Account **********
      After review of this complaint and the account information. ********************** forwarded this complaint to our client for their review. Our client has advised we can close this account. This account is now closed and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline. Should ******** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************. I do not have a contract with Trident Asset Management, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/05/2024

      Trident Account **********
      The $784.68 debt in question is the balance on an Indigo Mastercard account. On 09/06/2019, Trident mailed an initial collection notice to Mr. ***** This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing,Trident has not received any phone calls or correspondence directly from Mr. *****Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the dispute with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a dispute. In response to this complaint, Trident is mailing Mr. **** a subsequent collection notice and validation of this debt. Should Mr. **** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:10/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 *********** INDIGO MASTER CARD, I do not have a contract with TRIDENT ASSET MANAGEMENT, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/05/2024

      Trident Account **********
      The $617.98 debt in question is the balance on an Indigo Mastercard account. On 09/21/2021, Trident mailed an initial collection notice to Mr. ***** This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing,Trident has not received any phone calls or correspondence directly from Mr. *****Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the dispute with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a dispute. In response to this complaint, Trident is mailing Mr. **** a subsequent collection notice and validation of this debt. Should Mr. **** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:10/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with Trident Asset Management LLC. I dont have a contract with Trident Asset Management LLC They did not provide me with the original contract as I requested

      Business Response

      Date: 11/05/2024

      Trident Account **********
      The $625.66 debt in question is the balance on an Indigo Mastercard account. On 05/24/2023, Trident mailed an initial collection notice to Mr. ******* This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing,Trident has not received any phone calls or correspondence directly from Mr.******* Trident has investigated and responded to a dispute received from the credit bureaus. Trident investigated and matched the information on the dispute with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a ********** response to this complaint, Trident is mailing Mr. ****** a subsequent collection notice and validation of this debt. Should Mr. ****** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

      Customer Answer

      Date: 11/05/2024

       
      Complaint: 22460175

      I am rejecting this response because: I have no knowledge of this report or debt in matter I have not received any contract from this agency and I have not signed any contract. 

      Sincerely,

      **** ******

      Business Response

      Date: 11/06/2024

      Validation of the debt in question is being mailed to Mr. ******* Should Mr. ****** have any questions after he receives and reviews the documentation, he can contact Trident at ************, Monday - Friday, 8:30 am - 5:00 pm, est.

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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