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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with TRIDENT ASSET MANAGEMENT. I do not have a contract with TRIDENT ASSET MANAGEMENT, they did not provide me with the original contract as requested

      Business Response

      Date: 09/16/2024

      Trident Account **********
      The $848.85 debt in question is the balance on a Milestone Mastercard account. ********************** reviewed and investigated this complaint along with the account details and information from our third-party data providers. After investigation, Trident has closed this account. This account is closed and ********************** has instructed the credit bureaus to delete the derogatory tradeline associated with this account. Should Mr. **** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has listed a collection item on my credit report and I have no idea what this is for. I have not received any correspondence form this company regarding this debt. I would like this removed from my credit or proof of what this debt is for. I have tried calling and cannot get an answer from this firm. The amount listed on my credit report is $587 which I have no idea what it is for.

      Business Response

      Date: 09/23/2024

       Trident Account *********
      The $587.51 debt in question is the balance on an Indigo Mastercard account. On 05/04/2020, Trident mailed Ms. ******* an initial collection notice. This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. Tridents records show that we have not received any phone calls or correspondence directly from Ms. ******** In response to this complaint, Trident is mailing ********** a subsequent collection notice and validation of this debt. Should Ms. ******* have any questions, she can contact Trident at ************, Monday Friday,8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:08/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with a debt buyer (Trident Asset Management) and am not liable for any debt that any debt buyer has obtained from Bank of Missouri Milestone MC.

      Business Response

      Date: 09/13/2024

      Trident Account **********
      The $539.42 debt in question is the balance on a Milestone Mastercard account. After reviewing this complaint, Trident forwarded the complaint to our client for their review. Our client has advised us to close this account. This account is now closed and Trident has submitted instruction to the credit bureaus to close this account. Should ******************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:08/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with TRIDENT ASSET MANAGEMENT LLC. I do not have a contract with TRIDENT ASSET MANAGEMENT LLC. They did not provide me with the original contract as requested.

      Business Response

      Date: 08/22/2024

      Trident Account **********
      The $702.48 debt in question is the balance on a Indigo Mastercard account. *********************** records show that we have not received any correspondence or phone calls directly from **********************. Trident has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the disputes with the account information and documentation which was provided by the original creditor. This account is reported as disputed to the credit bureaus. In response to this complaint Trident is mailing ******************** a subsequent collection notice and validation of this debt. Should ********************** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 08/22/2024

       
      Complaint: 22173201

      I am rejecting this response because:

      Sincerely,

      ***************************

      Business Response

      Date: 08/22/2024

      The consumer did not give a reason he rejected our response.

    • Initial Complaint

      Date:08/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with CELTIC BANK INDIGO MASTERCARD, I do not have a contract with TRIDENT ASSET MANAGEMENT, they did not provide me with the original contract as I requested

      Business Response

      Date: 08/22/2024

      Trident Account **********
      The $619.33 debt in question is the balance on an Indigo Mastercard account. On 11/11/2020, Trident received correspondence from ************ requesting validation of this debt. On 11/12/2020, Trident mailed ************ a subsequent collection notice and validation of this debt. Trident has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the disputes with the account information and documentation which was provided by the original creditor. This account is reported as a dispute to the credit bureaus. Should ************ have any questions,he can contact Trident at *************, Monday Friday, 8:30 am 5:00 pm,EST.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has listed a collection item on my credit report and I have no idea what this is for. I have received 0 correspondence form this company regarding this debt. I would like this removed from my credit or proof of what this debt is for. I have tried calling and I cannot get an answer.

      Business Response

      Date: 08/05/2024

      Trident Account **********
      The $731.43 debt in question is the balance on an Indigo Mastercard account. Upon receipt of the complaint, Trident reviewed the consumers information with the account information and documentation provided by the original creditor. After investigation, Trident has closed this account and submitted instruction to the credit bureaus to remove the derogatory tradeline associated with this account. Should ******************** have any questions,she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm,est.

    • Initial Complaint

      Date:08/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Trident Asset Management, I do not have a contract with the collection agency, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/05/2024

      Trident Account **********
      The debt in question is the balance on an Indigo Mastercard account. The original balance was $608.23, a total of $288.00 in payments have been made to the account and the current balance is $320.23. On 7/18/2024, *************** contacted Trident to request Trident to cease all communications with him until he secured a job to pay this debt. The account is in a cease communication/consumer disputes the debt status. Should **************** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:07/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LIBERTY POWER HOLDINGS, I do not have a contract with TRIDENT ASSET MANAGE, they did not provide me with the original contract as i requested.==============================================TRIDENT ASSET MANAGEMENT, Account Number: **********, Opened Date: 07/06/2022, Higher Credit : $221.

      Business Response

      Date: 07/31/2024

      Trident Account **********
      The $221.03 debt in question is the balance on a ********************** account. On 7/25/2024, Trident received a tradeline block notification from TransUnion, Trident closed this account and on 7/29/2024, Trident submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should **************** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 CELTIC BANK INDIGO MASTERCARD and I do not have a contract with TRIDENT ASST plus they did not provide me with the original application like I asked. Account No: **********Amount Disputed: $729.00

      Business Response

      Date: 08/02/2024

      Trident Account ********** The $729.32 debt in question is the balance on an indigo Mastercard account. On 1/30/2020, Trident mailed *************** an initial collection notice. This correspondence contained all of the disclosures set forth in 1692g of the Fair Debt Collection Practices Act.Trident has no record that this correspondence was returned as undeliverable.Trident has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the complaints with the account information and documentation which was provided by the original creditor. On 4/09/2024, Trident received correspondence from *************** requesting validation of this debt. On 4/10/2024, Trident mailed *************** a subsequent collection notice and validation of this debt. This account remains open and is reported to the credit bureaus as a dispute. Should *************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing urgently to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with TRIDENTAM have negatively impacted my financial standing and need immediate correction.Compliance with 15 USC 1666(b) is also essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, my account details are:Account Number: **********I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************

      Business Response

      Date: 08/02/2024

      Trident Account ********** The $659.24 debt in question is the balance on a Milestone Mastercard account. On 7/19/2024, Trident received a dispute from the credit bureaus regarding this account. ********************** reviewed the information provided on the dispute and investigated the account details and documentation, which was provided by the original creditor. After investigation, Trident closed this account and submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should **************** have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:30 pm, est.

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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