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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was paid per agreement of a lesser amount in September of 2024.I have requested documentation to verify this.I have been waiting for 2 weeks, no documentation has been received. They state they have emailed as well as sent via *******. Still waiting. (this has been requested multiple times)

      Business Response

      Date: 11/05/2024

      Trident Account **********

      This account is paid in full. Paid in full emails and a letter have been sent to Ms. **************

    • Initial Complaint

      Date:10/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** Indigo **********. I do not have a contract with Trident Asset Management and they did not provide me with the original contract as requested.

      Business Response

      Date: 11/05/2024

      Trident Account **********
      The $731.38 debt in question is the balance on an Indigo Mastercard account. As of this writing, Trident has not received any phone calls or correspondence directly from Ms. ******* Trident has reviewed and investigated this complaint, reviewing the account statements provided by the original creditor along with third-party data information. After review,Trident has closed this account. This account is now closed and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline associated with this account. Should Ms. ****** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am- 5:00 pm, est.

    • Initial Complaint

      Date:10/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trident keeps adding this to my account for payment, I never had this company before or a contract with them. I tried to contact them but I get no response.

      Business Response

      Date: 11/05/2024

      Trident Account **********
      The $752.51 debt in question is the balance on an Indigo ********** account. ********************** has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the disputes with the account information and documentation which was provided by the original creditor. Trident is reporting this account as a dispute to the credit bureaus. On 05/24/2023, Trident received a phone call from Ms. ****** requesting a reduced balance to satisfy this debt. ********* was given a reduced balance offer of $602.00. As of this writing no payments have been received on this account. In response to this complaint,Trident is mailing Ms. ****** a subsequent collection notice and validation of this debt. Should Ms. ****** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********. I do not have a contract with Trident Asset Management they are attempting to collect and are reporting this debt towards my credit report.

      Business Response

      Date: 10/05/2024

      Trident Account **********
      The $919.42 debt in question is the balance on an Indigo Mastercard account. As of this writing Trident has not received any phone calls or correspondence directly from Ms. ********* Trident reviewed and investigated this complaint along with the account details and information from our third-party data providers. After investigation, Trident has closed this account. This account is closed and ********************** has instructed the credit bureaus to delete the derogatory tradeline associated with this account. Should *********** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

      Customer Answer

      Date: 10/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Trident Asset Management about a old debt in the amount of ****** I have no account with ********************** . I asked who was the original creditor,. I asked for the original contract *************** Trident Asset Management) asked me to provide them with my debit card before they would verify or provide me with any type of solution to this matter. I found out it was Indigo Mastercard . I did not have this account.

      Business Response

      Date: 10/15/2024

      Trident Account **********
      The $482.57 debt in question is the balance on an Indigo Mastercard account. On 12/29/2018, Trident mailed an initial collection notice to Ms. ******** This correspondence contained all the disclosures set forth in Section 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing,Trident has not received any phone calls or correspondence directly from Ms.********* Trident has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the complaints with the account information and documentation which was provided by the original creditor. This account is reported to the credit bureaus as a dispute. In response to this complaint, Trident is mailing Ms. ******* a subsequent collection notice and validation of this debt. Should Ms. ******* have any questions, she can contact Trident at ************, Monday Friday,8:30 am 5:00 pm, est.

      Customer Answer

      Date: 10/20/2024

       
      Complaint: 22362189

      I am rejecting this response because:

      Sincerely,

      *** *******

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************** MASTERCAR, I do not have a contract with the collection agency Trident Asset Management, they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/24/2024

      Trident Account **********
      The $805.48 debt in question is the balance on an Indigo Mastercard account. On 12/27/2023, Trident received correspondence from ************ disputing and requesting validation of this debt. On 12/27/2023, Trident mailed Mr. ******** a subsequent collection notice and validation of this ******* of this writing, Trident has not received any phone calls or further correspondence from Mr. ********* This account is reported to the credit bureaus as disputed by the consumer and remains open and owing. Should Mr. ******** have any questions, he can contact Trident at ************, Monday Friday,8:30 am 5:00 pm, est.

    • Initial Complaint

      Date:09/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Trident Asset Management LLC,I do not have a contract with Trident Asset Management LLC,they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/24/2024

      Trident Account **********
      The $635.03 debt in question is the balance on an Indigo Mastercard account. As of this writing, Trident has not received any phone calls or correspondence directly from Mr. **********  Trident has investigated and responded to disputes received from the credit bureaus. Trident investigated and matched the information on the disputes with the account information and documentation which was provided by the original creditor. Trident is reporting this account as a dispute to the credit bureaus. In response to this complaint, Trident is mailing Mr. ********* a subsequent collection notice and validation of this debt. Should Mr. ********* have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:09/13/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Trident Asset Management LLC. I do not have a contract with Trident Asset Management LLC. They did not provide me with the original contract as I requested.

      Business Response

      Date: 09/24/2024

      Trident Account **********
      The $609.99 debt in question is the balance on an Indigo Mastercard account. ********************** reviewed and investigated this complaint along with the account details and information from our third-party data providers. After investigation, Trident has closed this account. This account is closed and ********************** has instructed the credit bureaus to delete the derogatory tradeline associated with this account. Should Mr. ******* have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

      Customer Answer

      Date: 09/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account needs to be reported to credit bureaus as settled or settled for less. Original amount owed: ****** Account Was offered by Trident to be settled for $475 on 8/25/2023.Account was settled on 06/20/24. Company has not reported account as being settled.

      Business Response

      Date: 09/13/2024

      Trident Account **********
      ********************** has reviewed this complaint and the account ****************************** will submit instruction to the credit bureaus that this account is paid in full, $0 balance with our next weekly update to the credit bureaus. Should **************** have any questions, she can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

      Customer Answer

      Date: 09/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CELTIC BANK INDIGO MASTERCARD, I do not have a contract with TRIDENT ASSET MANAGE, they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/13/2024

      Trident Account **********
      The $863.48 debt in question is the balance on an indigo Mastercard account. On 12/07/2019, Trident mailed ************ an initial collection notice. This correspondence contained all of the disclosures set forth in 1692g of the Fair Debt Collection Practices Act. Trident has no record that this correspondence was returned as undeliverable. As of this writing, Trident has not received any correspondence directly from ************. Trident has investigated and responded to disputes received from the credit bureaus.Trident investigated and matched the information on the complaints with the account information and documentation which was provided by the original creditor.  In response to this complaint Trident will mail ************ a subsequent collection notice and validation of this debt. Should ************ have any questions, he can contact Trident at ************, Monday Friday, 8:30 am 5:00 pm, est.

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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