Reviews

This profile includes reviews for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Datavant formally CIOX Health has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Datavant formally CIOX Health

  925 North Point Pkwy Ste 350 Alpharetta, GA 30005

• 

  Datavant formally CIOX Health

  PO Box 1812 Alpharetta, GA 30023-1812

• 

  Datavant formally CIOX Health

  P.O.Box 409900 Atlanta, GA 30384

• 

  Datavant formally CIOX Health

  1150 Northmeadow Pkwy Ste 100 Roswell, GA 30076-3890

• 

  Datavant formally CIOX Health

  2222 W Dunlap Ave Ste 300 Phoenix, AZ 85021-2852

Review Details

• Review fromAmy K

  Date: 06/11/2025

  1 star
  I work for a personal injury law firm in *******. Every time I realize a hospital uses Datavant, my heart sinks. I have been in the legal profession for 38 years and have never dealt with the level of incompetence of Datavant.I have been trying to open a portal with them since October. They keep denying my request. I try to resolve the issue by phone/endless holds. I leave a call back number and they never call back.I can no longer pay invoices on line. The payment portal just crashes. I got a voice mail from Datavant that we had 16 invoices overdue. No kidding - I can't pay them on line. So I called back and left a message with my email requesting the invoices be emailed to me so I could cut checks - never heard back from them again.Emailed the collections department about my problem and my email came back as client in box full. ******************* services is always helpful but don't seem very educated. They're probably grossly underpaid and undertrained - not blaming the people, blaming their employer.I hope this horrible company goes out of business so I can breathe a sigh of relief. I deal with *** all the time - huge records company as well, and getting records/paying bills with them is easy breezy.

• Review fromAriana P

  Date: 05/15/2025

  1 star
  Twice Ive had to call because they messed up with my kids medical records. First time they had the wrong last name which was clearly stated in the form submitted by the **************. They apparently fixed their problem but only sent medical records for one child and not the other. Then when I called to get it resolved they told me they didnt have the request. I have the physical copy of the fax that was sent to Datavant and it has both kids listed in the fax sheet as well as both kids medical release forms. The person I talked to was rude and was not willing to help until I wanted to speak to someone else.

• Review fromMorgan B

  Date: 05/03/2025

  1 star
  As an empoyee I can attest that the climate is terrible and they allow bullying as a form of managing their employees. They also discimminate against people with disabilities.

• Review fromKay D

  Date: 04/28/2025

  1 star
  Attempted to charge me for medical records without prefacing in the initial paperwork that there would be any kind of fee.Also could not give me a confirmation number or confirmation email stating that the fee was waived when I called about the fee.

• Review fromCindy W

  Date: 04/01/2025

  1 star
  I work for an attorney and this is the worse portal for retrieving records and itemized statements. They over charge. I just received records today and 96 pages of the 212 pages were copies of the patient's ID and ********************** insurance card. I have to call them daily for problems with billing errors and incomplete medical records. Also they are always sending me NO BILL and NO RECORDS NOTICES. When in fact I know that our client was seen at the facilities that I request records and bills from. Then when I call them to tell them that there is a record or bill they say they will reprocess and it takes them another 7-10 business days. This is no way to conduct a business. I wish these medical facilities knew how horrible this company is so they wouldn't use them. Also, I think it's absurd for them to charge to tell us that there is no bill or record. Many times there are duplicate requests on the portal and they charge you twice for the same request. It is such a waist of my time to keep calling them.

• Review fromBm S

  Date: 03/20/2025

  1 star
  We request records from 100s of providers. Anytime we see datavant, formerly ciox, we know we will only get half of what is requested, if we are lucky. **************** is non existent. They never revisit rejections or correspondences when the error is on their side. It took me a year to clear up where they were double billing us for their address error. It is just the worst experience, every time.

• Review fromKaren M

  Date: 02/27/2025

  1 star
  A request for my medical records was submitted on December 11, 2024. My medical providers released these records to Datavant on January 24, 2025. However, despite multiple follow-ups, my insurance company has yet to receive them.I have contacted Datavant numerous times and received conflicting reasons for the delay. On February 20, 2025, I was assured a supervisor would call me within 30 minutes, but I never received a callback. I followed up again today, February 27, only to face further delays and unresponsiveness.I am battling a terminal illness, and my insurance benefits are at risk of being discontinued due to this delay. I fully understand Datavants protocols and have expressed my willingness to comply with any necessary steps to expedite this process. However, the lack of urgency and accountability in handling my request is deeply concerning.I implore you to take immediate action to release my records to my insurance company. Time is not a luxury I have, and I should not have to spend what little remains fighting for access to my own medical records. Please address this matter urgently.

• Review fromArletha H

  Date: 01/07/2025

  1 star
  I worked for Datavant (Ciox Health) for many years. Once Datavant took over they implemented new management in my department. They conspired from that point forward to place employees from another hospital admin department in and favor them for management and supervisory positions. Needless to say, I was let go after stellar employment. I can attest to the previous reviews that the management was terrible, they hire incompetent employees and expect supervisors to work miracles. They are corrupt also, in so many ways. And like the previous reviews, I too am surprised they are still in business. I would not do business with this company. Good luck to anyone who does.

• Review fromJill J

  Date: 11/25/2024

  1 star
  This company absolutely is the worst. Still waiting for payment for charts that were already uploaded over a month ago. Everytime I call, I get, "I will send an email." Again, nothing ever gets done. I have another request for records and am waiting for payment before I upload. Got al call last week from a Datavant employee asking if I could just upload them anyway. ABSOLUTELY not. I agree with every other review on her. This company is awful!

• Review fromZane N

  Date: 11/15/2024

  1 star
  Corrupt establishment. Terminated because I saw something wrong and was lied to multiple times and called out management and VP and they did not like that. Never work here. Thats why the reviews on all sights are terrible except for their own site which they once again corrupt to make look good. I hired a lawyer for all the broken policies and laws they break.