Business Profile

Medical Doctor

Southeast Medical Group

Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

44 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for an annual physical in Aug 2023. In March of 2024 i received an invoice. It is for $268.99.the billing department states it is for EKG, Chest Xray and an additional Office visit.All preventative checkups have been paid 100% by my carrier in the past. After some research they coded my ekg and Chest xray incorrectly and are resubmitting to insurance. They will not remove the second office visit charge of a$174.00. They site that I checked a box stating i was there for annual and additional issues. After looking at the paperwork it is verified that the form is filled out incorrectly. I inadvertently checked both boxes. The form States Check ONLY ONE. I requested that be allowed to correct the form. They will not let me. The form is not correct, and no assumptions can be made about the nature of my visit based on this incorrect form. I can say for certain i was there for my annual only. They reference items discussed outside of scope of annual doctors visit as Elevated blood pressure and Hyperlipidemia (cholesterol). This is astonishing. They take your blood pressure every visit, how is this outside the scope. As far as cholesterol we simply discussed my diet regarding maintaining good cholesterol. I asked how these items are outside of the scope, and they provided no explanation. I requested a list of what can and cannot be discussed in an annual visit. I was not provided any information or even a response.
Business Response
Date: 04/26/2024
Hello,
The patient contacted our billing department on 04/09/2024 by email regarding the same issue and was advised from the billing department on 04/16/2024 that a corrected claim was resubmitted to the patient's insurance carrier and to please allow 30 days for processing.
Also, the billing department received his other emails and reviewed his account and understood that the patient came in for a physical.

The office visit charge for ***** was billed because according to the patient chart there were things discussed outside of the physical scope, such as Elevated Blood Pressure and Hyperlipidemia. Please be aware that the patient signed a form stating anything discussed outside of the Physical scope, will be charged. The patient also stated that he inadvertently checked both boxes at the time of this visit and didn't realize his error until AFTER his appointment.
On 04/26/24, the billing department was notified of this complaint and stated that the charges are valid and cannot go back to adjust a box after the visit. The patient can change the form for future visits.
Thank you.
Customer Answer
Date: 04/26/2024

Complaint: 21629169

I am rejecting this response because: they are referencing a form that is not correctly filled out. There is no disputing the form is not correctly filled out. They actually confirmed it by referencing that both were clicked when it states, "Choose Only One". No assumptions can be made on an incorrect form. I have told them that I was there for an annual visit only.
We have asked the office how they determined what the correct response was (which box was meant to be checked) on an incorrect form without clarification. We have not gotten a response to this.

No one has explained how discussing blood pressure and Hyperlipidemia (elevated Cholesterol) are beyond the scope of an annual visit. Blood pressure and cholesterol are 2 primary indicators of health and are taken and tested in EVERY annual visit.
Defining what is appropriate for discussion in an annual visit needs to be clearly outlined. This is important beyond this particular issue since yearly exams are for a lifetime. Clear guidelines are needed so a patient can know what is and is not part of a wellness exam.
This request has been made to the office several times and no answer has been given.

Sincerely,

*********************
Business Response
Date: 04/29/2024
Thank you for your response. On 04/22/2024, the billing department reached out to the office manager concerning this matter and stated that since medical concerns were discussed outside the scope of your physical, you were charged an office visit. We understand that you discovered that you checked both boxes at the time of your appointment but didn't realize your mistake until after your appointment with your provider.
Again, you are welcome to correct your form prior to any future visit, but the office and billing cannot go back and modify what was discussed at the time of your appointment, in which you checked two boxes. You are free to call the office where you went for your appointment to ask for any clarifications regarding this matter as well.
Thank you.
Customer Answer
Date: 04/29/2024

Complaint: 21629169

I am rejecting this response because: They have still failed to answer the questions asked.
1) How are assumptions made with incorrect paperwork?
2) What are the acceptable topics to be discussed in a Wellness visit?
3) How are the referenced topics, blood pressure and elevated cholesterol, outside the parameters of a Wellness visit?

Sincerely,

*********************
Initial Complaint
Date:04/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since May 2023 I have received bills from the ** Medical Group for a visit to an internist on 4/21/23. Here is some important information:1) I am covered by both ******** and a ******** supplemental policy from Anthem. You had needed in 2023 to submit the charges to both insurance companies for payment.2) In mid-2023, you sent me a revised bill indicating I owed several hundred dollars but you had not submitted the charges to Anthem.3) At that time, ******** sent you a letter (copied to Anthem) that you could NOT CHARGE ME for fees over and above what ******** and Anthem covered (once my deductible had been met, which was accomplished in January 2023).4) In January 2024, after both ******** and Anthem had paid for the revised/adjusted amount, you sent me another even more revised bill indicating that I owed ** Medical Group $56.98. A that time, I provided all the above information and indicated that you could NOT BILL ME THE $56.98. I called your office 10 times in 2023 (at the ************ number printed on the bill):I was waiting in queue each time I dialed you. The call would terminate after being on hold for 8+ minutes. I left my number for a call back the third through eighth time but no one returned my call. I tried, during my ninth and tenth call, to leave a voice mail by pressing "One Zero," but was told those buttons were NOT valid. I left a handwritten note on the invoice and mailed it back to you at ********************************************************************************* but received no response.5) Now, in April 2024 (received 4/4/24), I have received bill from you (dated 3/6/24) for the $56.98. Again on 4/4/24, on 4/5/24, and just now on 4/8/24, I have called your offices to speak to someone in the billing department. Once again, I have called times but could not reach you per above.It is impossible to reach the ** Medical Group's billing department! Thank you for your attention to this matter,*************************************
Business Response
Date: 04/10/2024
Hello.
Thank you for your patience. We have sent your complaint to our billing department to further investigate this issue and will reach out to you with an update once we receive a response from our billing department. Our billing department may email and/or call you regarding this matter as well.

Customer Answer
Date: 04/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:02/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am ***********************. I visited on 11/24 for a yearly checkup, and I told the nurse and doctor that I came for an annual checkup (very clearly). Everything was done as per the yearly checkup. The doctor also checked the office visit (misrepresentation) to get additional money. I have spotted that I have asked he said he did because he had given a referral which I had not asked then he told oh may be because i have given prescription, finally he told he will talk to his manager and take care of this attached. after 2 months, now I got a letter that I owed $35 . the amount is not an issue; I am sure the clinic might be doing this practice to all the patient to empty their pocket.
Business Response
Date: 02/28/2024
Hello,
On 02/28/24, your complaint was forwarded to the ********** office and the billing department so a representative can look into your account and follow up with you regarding your additional office charge. Please be mindful that our clinics and providers are not looking to extort money from their patients, as they are here to provide exceptional patient-quality care and outstanding bedside manners.
Customer Answer
Date: 02/28/2024
Business response is completely incorrect: "Please be mindful that our clinics and providers are not looking to extort money from their patients, as they are here to provide exceptional patient-quality care and outstanding bedside manners. "
this is completely inaccurate. I have clearly communicated to the doctor and nurse that i came for annual checkup and requested no procedure outside the annual. They agreed and doctor has given a referral and marked as office visit along with annual, he realized later and was unable to undo. He has given a written letter that he has done all the procedure within annuals. I have his written document. I have called billing department when i have received outstanding balance yesterday and had a conversation with ****************** ***** and she mentioned there is no note on the file and she will forward to someone, and no one picked from other side, and she never lift the phone after multiple calls. This is completely extorting money from the patients and their insurance company When a patient said that came for annual why they have not educated they will also add office visit.

> I am sure if you review the historical data for all patient's annuals for this provide you will see this trend of extorting money by adding office visit.

Business Response
Date: 03/01/2024
On 02/28/24, the ********** office manager and billing department both responded to your complaint. See below:

********** Office: The patient also had his chronic conditions addressed at the time of his physical. The patient has hypertension, and the medication was refilled. This is not considered a preventative service as it is providing treatment for an acute or chronic condition. The patient also asked the provider to put a note on his account as well.

Billing Department: According to our practice, if a prescription was filled, the charges are valid.

Thank you.
Customer Answer
Date: 03/01/2024

Complaint: 21355454

I am rejecting this response because: I dont have any chronic conditions. I went for annual checkup and clearly told i came for annual checkup. Everytime they are adding something. this provider is looting the money by adding office visit when patient visits for annual checkup. Doctor has provided written letter and also he replied me that he will check with his manager.

Sincerely,

***********************
Business Response
Date: 03/01/2024
Noted in the patient chart: The patient was seen for his yearly physical, where all labs were ordered under his physical exam, and the patient received a refill for his blood pressure medication.

Again, in our previous response to you, the patient has hypertension, and the medication was refilled. This is not considered a preventative service as it is providing treatment for an acute or chronic condition. At the time of your visit, since you discussed a condition outside of your physical and medication was filled for that reason, you had an office visit added, in which the $35 office charge is valid and cannot be refunded.
As noted in our company's Annual Wellness Form, we have our patients read and sign that any topic(s) discussed or addressed outside of their physical appointment will incur an office visit.

Thank you.
Customer Answer
Date: 03/01/2024

Complaint: 21355454

I am rejecting this response because: I have not discussed any conditions outside of the physicals
. I am the person who talked to nurse and doctor. I dont know how you are pointing me i discussed .. check with Nurse and Doctor. I have not discussed anything despite i have told them i came only for yearly checkup. This facility I am sure to pull the annual checkup for other patient they may be adding office visit to fill their pockets. This is a scam. Otherside doctor sends an email that he is workign with his manager and these guys send the email i have discussed outside of annual. Dont you have ******** and command sense to educate the patient anything we discuss goes to office visit not annual when patient clearly told they came for annual only ?????

Sincerely,

***********************
Initial Complaint
Date:02/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The doctor that I have been going to for over 20 years was bought or merged with Southeast Medical Group. Ever since that has happened, their billing has been terrible. Not to mention when you try and call about it you can't even reach anyone. I tried calling them today 2/9/2024, and when you listen to their own voice mail 7 is for billing. When you press 7 it indicates that it is an invalid selection. I was in there office yesterday, and I was charged $100 even though my insurance card indicates that I have a 0 dollar co-pay. I called my insurance, and verified that they were a preferred in network provider. My insurance company told me that I should not have been charged. I would like a member of the billing department management to contact me.
Business Response
Date: 02/12/2024
Hello,
On 02/12/24, we've sent your message to the billing department regarding your request for our billing representative to contact you, in which a member did call and left you a voicemail. One of our representatives also left you an email so they could resolve your issue(s) for you. Please respond by emailing or calling the department back.

Thank you.
Initial Complaint
Date:11/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited North Atlanta Primary Care in *******, ** on 10/03. ************************* was the physician I saw during my visit. Prior to the visit I contacted the office to verify that they accept my insurance and explained I have a tiered plan and can only visit with specific providers (Ahmadi is an approved provider). I provided them a copy of my insurance card upon arrival for my appointment. When I checked out from my appointment I was NOT charged a copay of $20 even though my insurance card indicates that is the fee for the services rendered. I received a bill 3 weeks later for $156.88. The claim was submitted to my insurance company under a provider I did not see. My insurance company contacted the billing department to correct the error. It is ethically wrong and deceptive to conceal billing information from patients - I should have been informed that the claim would be billed under ************, that way I could verify that this physician was a tiered provided. Had I known I would not have proceeded with the visit. The billing department (we spoke with Autumn - a new hire) promised that the claim will be corrected and resubmitted listing ************************* as the provider. I first contacted the billing department 11/20. Nothing has been resubmitted to my insurance company. I am requesting the claim be resubmitted and list ************************* as the provider because she is the one who performed services. Please stop all collections until the matter has been resolved.
Business Response
Date: 11/28/2023
Hello. We are extremely sorry for the inconvenience. We have escalated your billing issue over to our billing department requesting for a billing representative to reach out to you to provide a resolution in a timely manner. You may also reach out to the billing department for updates at ****************
Thank you for bringing this to our attention.
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had insurance on 9/30 which I went to doctor and my insurance company paid for my visit two check ****** was paid and ****** was paid in 2022 and they rebill me on 3/17/2-23 out of the blue asking for money back this is not right i asked for proof of what happened and they refused to gice me any information they said the insurance company asked for the moneyback .. i ask for proof.. no response i asked them if they paid why would u ask for it over 7 months before i had insurance at the time of visit/!!!!southeast bills have emails are rejected when i try and contact them. they said let a message for call back i do that and calls not return and if do call it's day later and i work ... on hold for hours can't get this resolved so i have resulted in your help i have proof by email they had said it a billing error but have n0t responded to any calls and i ask for proof of credit back on bill my insurance company paid them this is bad customer service
Business Response
Date: 06/15/2023
Hi ******,
On behalf of the company, we are incredibly sorry for the inconvenience. We have escalated this issue to our billing department, where a representative will follow up with you on a resolution. We will make sure this issue is resolved as soon as possible.
Thank you.
Business Response
Date: 06/15/2023
Hi ******,
On behalf of the company, we are incredibly sorry for the inconvenience. We have escalated this issue to our billing department, where a representative will follow up with you on a resolution. We will make sure this issue is resolved as soon as possible.
Thank you.
Business Response
Date: 06/15/2023
Hi ******,
On behalf of the company, we are incredibly sorry for the inconvenience. We have escalated this issue to our billing department, where a representative will follow up with you on a resolution. We will make sure this issue is resolved as soon as possible.
Thank you.
Customer Answer
Date: 06/15/2023

Complaint: 20179124

I am rejecting this response because:
I have heard this for the last three weeks
my insurance company paid u
I had been on hold for two to three hours trying to resolve
no respond back I ask u for prove of the insurance companys asking for money back after 7 months
I am sorry take these charges off my bill immediately
Sincerely,

*************************
Business Response
Date: 06/16/2023
As stated, we have escalated your concerns to our billing department, where a representative will provide further assistance.
Thank you.
Customer Answer
Date: 06/16/2023

Complaint: 20179124

I am rejecting this response because:
Fake emails given to contact about issues
hours on phone for hold to customer service billing
no response from certified letter of proof of insurance company asking for payment back -waited 7 months to asked for money thats seems wrong to me if that did happen why did this company bill be out of the blue
i am asking them to take these charges off my bill emails are being rejected and emails are fake to contact company
this is horrible customer service
Sincerely,

*************************
Customer Answer
Date: 06/20/2023
Better Business Bureau:
I have had threats and this billing company doesnt want to take these charges off my bill-
never received any notifications my insurance didnt pay
i had insurance in 9/30 and my insurance paid under the surprise bill act this was a surprise bill from this billing company over 8 months has passed and now they made a error and trying to say its my fault
never was notified of any issues before and honestly the whole thing to be taken off
southeast billing and north Atlanta primary care doesnt want to admit to these code errors
i asked for prove of insurance asking for money back and one has been provided

Its not my fault u have poor customer arrive in your billing **** emails are coming back and fake emails and honestly only r

too many problems and issues over 9 months was never notified so I am not responsible for your poor billing **** take charges off only
I am seeking all charges be taken off and my dispute should stand
I had insurance and my insurance paid u bottom
line its your responsibility as a doct office that has outsourced your billing to make sure patients are billed correctly and u failed that job
its ridiculous to
come back after 8 months and ask for money these are surprised charges and under the law I had no knowledge of these charges and I am not
Responsible for
charges under the surprise medical act
I have rights my insurance paid u

Regards,
*************************
Customer Answer
Date: 06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, and find that Mediation is necessary.
I am open to Mediation but I am out of country for business for the next three weeks.When I come back, I would like to set up this conversation.
Once again, I would like to state my complaint still stands.
For context, North Atlanta Primary Care/Southeast never informed me of any bill changes or rejection of insurance not being paid.
My insurance paid them and they are refusing to acknowledge the error on their part. I was never notified about any issues until seven months after which seems very confusing to me.
I will look to resolve this issue once I am back from my work travels.
Cheers,
*************************
Business Response
Date: 06/23/2023
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
Regards,
*************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Both I and my wife have bills that we received multiple times and paid twice before noticing. The associate ******** manager at the ******** ************ *****************************, confirmed this and was able to stop the billing. But no refund has ever been received for the duplicate payments - and no one from the ******* office has ever even responded about this (or other non-billing things).The duplicate charges that were paid twice for my account ******** - *********************) were for $260.09 and $113.35. The duplicate charges that were paid twice for my wife's account ******** - *************************) were for $45.90. That's a total of $419.34 that we are due as a refund - and which has even been acknowledged by ***************************** so I'm not sure why the refund has not been issued. This is small potatoes compared to the way they have managed to find ways to charge things that never made sense. For example, they try to do unnecessary tests like chest x-rays each time, which insurance doesn't cover. We finally learned about that one and said no the last time, but now we know that that is not the routine that other doctors do - but we trusted them and paid more that I'm not even asking for.They also somehow turned my wife's routine colonoscopy into something that ended up being well over a thousand dollars! We had no way to know that was possible since mine had been fully covered at a different doctor ******** with the same insurance, so we didn't know to question their way of doing it. Then we were stuck with that huge bill since we trusted them - and I'm not asking for that back either.At this point I just want the refund of the duplicate charges that we paid twice for a total of $419.34 that even they have acknowledged! Note that we were suckered into agreeing to other things that amount to much more, but the $419.34 is clear double payments that even they have acknowledged but have not refunded!
Business Response
Date: 06/08/2023
Hello ****,we are sorry to hear about your negative experience at North Atlanta Primary Care *******. We take all feedback seriously and strive to provide the best possible care to all our patients.We apologize for any inconvenience caused by the lab results and the ordering of unnecessary tests. We will make sure to address these issues with our doctors to ensure that our patients receive the appropriate care.Regarding the lack of response from our office staff and billing department, we will investigate the matter and take appropriate action.We understand the importance of medical records and will immediately review our procedures to ensure that they are promptly delivered to all patients.We have contacted the billing department in response to you stating that you are owed a refund and will have a member of our billing follow up with you.Please accept our sincere apologies for any miscommunication or negative experience. We appreciate your feedback and will work diligently to make sure that your future visits are more positive.
Thanks!
Customer Answer
Date: 06/08/2023

Complaint: 20157611

I am rejecting this response because: I have not yet received the refund.
I know from experience that once a BBB response is "accepted" that nothing happens since the business' A+ rating is then protected. And I also know that not responding at all causes it to "go away", which leaves my only response until the refund is processed to be "rejected". That is the way BBB works and unfortunately how businesses like this that only respond to complaints have to be managed.
Sincerely,

*********************
Business Response
Date: 06/09/2023
Hello,
As stated, we have escalated the patient's complaint to our billing department, which is working to process and submit the refund.
Thank you.
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After patiently following up with patient relations, customer service, and billing emails for nearly two months, I am left with no choice but to express my frustration by posting a review here. Despite my efforts, there have been no updates or corrections made to the billing, making the situation incredibly frustrating. Additionally, attempting to reach them through email or phone calls has proven futile, further exacerbating the nightmare of dealing with the billing process.Firstly, we received a bill for an Office Visit for my daughter's annual check-up, which was not the service we had intended.Secondly, we received a bill for all blood works for my wife's annual check-up, despite many of them being part of a preventive check-up.As a first-time visitor, we are disappointed with the incorrect charges and the overall billing services provided. While these couple of hundred dollars are not a significant amount for us, we are concerned about the their billing practices and lack of transparency.It is highly unlikely that we will continue our association with you, and we will not be recommending them to our community groups. We are part of many community groups with over 500 families, and everyone visits healthcare providers based on good references and recommendations.We hope that you can rectify these billing errors and ensure that other patients do not face similar issues in the future.
Business Response
Date: 05/22/2023
Hello,

We are incredibly sorry for the inconvenience of trying to reach our billing department. We have escalated this matter to the billing management, and they will surely reach out to you regarding the charges and will provide a resolution as soon as possible. We can assure you that they are working on this matter to provide a resolution.
Thank you.
Initial Complaint
Date:05/16/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in for a well visit in February of 2023. In that visit, I mentioned to my doctor some concerns about not sleeping well. Because of that, the practice charged me a separate visit not considering my questions part of the wellness visit. Hence, I now must pay nearly $100 for a visit that was supposed to be free and covered by insurance. This is a deceptive practice that is not only unfair but creates a bad precedent for preventive care. If I know that I'll be charged extra for any concerns I bring to the doctor then I will stop doing that which could lead to much worse health outcomes. While I would like the charge to be dropped, even more importantly, i would like for groups like Southeast to stop charging for these things on wellness visits. This is harmful practice for public health.
Business Response
Date: 05/22/2023
Hello,
We have relayed your concern to our billing department and the office location and will follow up with you regarding a resolution.

Thank you.
Customer Answer
Date: 05/22/2023

Complaint: 20064713

I am rejecting this response because:
it does not resolve the issue. It only tell us they are looking into it. Until this issue is resolved, I will not accept a response.

Sincerely,

***********************
Business Response
Date: 05/22/2023
As stated, we are working to provide a resolution and will follow up with you.
Thank you!
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I received bills for medical services, Bill *** ID nos ******** and 907de38b, respectively, in January 2023. Both bills were paid online on 1/25/2023 using a credit card (receipt ID Nos ********* and *********). The practice sent the same bills again in April, in the same amounts, with the same Bill *** ID Nos, -- but this time without any explanation of services. No one answers the phone in the practice to address the issue. T
Business Response
Date: 04/19/2023
Hello,
We are incredibly sorry for this inconvenience. We are following up with the billing department to provide you with a resolution and will follow up with you.
Thank you.

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