Complaints

This profile includes complaints for Pegasus Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pegasus Residential, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pegasus Residential, LLC

  1750 Founders Pkwy STE 180 Alpharetta, GA 30009-7603

• 

  Pegasus Residential, LLC

  19401 Tomball Pkwy Houston, TX 77070-3029

• 

  Cambridge Apartments

  360 Piccadilly Sq Ofc Athens, GA 30605

• 

  Pegasus Residential, LLC

  7200 Peachtree Dunwoody Rd Atlanta, GA 30328-1619

• 

  Dwell at Carmel

  4012 Quail Forest Dr Charlotte, NC 28226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous office manager *************************** reported that I had a past due balance. I do not and i currently reside at the property. Before she was terminated she was supposed to correct the problem but she was terminated before the issue was rectified. I need this taken off of my credit report because it has caused my score to drop significantly and the harassing calls and emails are causing me stress and anxiety.

• Initial Complaint

  Date:12/31/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October of 2022 the ******** apartment management hasnt been Transparent with me on my bills and balance. Ive been blocked from seeing my account history since october. I had no idea what my rent payment would be each month, and they never email or sent account statements, resulting in late fees and bank return fees. Every time I talk to management, they can never explain the added fees or why my water/sewer bill went over $100 in October . They also added an attorney fee to my balance recently with no explanation. I also ask one of the management ,*********************, and was told that he doesnt know why, but he will get back to me.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11th, I received an email that a main line on the interior of the wall was compromised which leaked water into my apartment. From this, they had to rebuild the half of my unit's wall, so I had to stay in the guest suite for two weeks. Also, there were some water damage to some of items, which I ended up filing a water damage claim to insurance. They promised to get the construction/repair and cleaning done in a couple days, but nothing has been done since 11th and this is seriously disrupting my daily activities. This is especially concerning because I am allergic to dust and I used to suffer from asthma. Also, the water pipe noise is pretty loud as theres no cover on the wall. Because of this, I requested that I would like to either move to another unit with the same floor plan with moving expenses covered by the property, or I need to get one-month rent reduction for compensation. However, they've been ghosted me for more than a week.Also, I felt that the property management was somewhat deceiving because later the insurance company reached out to me and said that they can't process the claim because the leak was caused due to a defect with construction. They said 18 ft of concrete was found inside of a storm drain pipe that runs through the interior of the building, which the property manager never explained to me. This defect caused a pipe break which impacted my unit. Hopefully, they can explain the situation more clearly and be honest about how long the work will take. I also would like to get the proper compensation for this situation because this is not what I would expect when I decide to pay for $1700 a month.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year lease for an apartment at ********* in *******, **, which is managed by Pegasus Residential. The lease expired on August 19, 2022. I moved out of state and vacated/emptied the apartment on July 23. I returned to ******* the week of August 12 to clean the vacant apartment and turned in my keys and garage pass to ***************************** in the front leasing office. I left town immediately following and didn't return until September. On 8/25/2022, I received an email with my final account statement from ********************************* from the apartment leasing office. The final statement lists my move out date as 8/22/2022 instead of 8/12/2022. Therefore, I was shorted $148.55 from my security deposit refund. I called the office immediately and spoke with *****, who said she would "check on it." I spoke with her on two other occasions and she was still unable to provide an answer about correcting the error. Since then, I have called back several different times and the leasing office staff has stopped answering the phone. I am unable to leave a voicemail and receive a message saying the voice mailbox is full. I emailed Pegasus Residential corporate communications and did not receive a reply. I have called the corporate office multiple times, followed their prompts and have been unable to contact anyone live on the phone. I have left multiple messages there with different people and have not received a return call. I did receive my security deposit refund check a couple of weeks ago but it was only for $251.45, not the $400 it should have been. I am seeking the remaining $148.45 due to me, as this was an error on their part.

• Initial Complaint

  Date:10/08/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ hasn't picked up trash in weeks at the *********************** Center Apartments(Luxury apartments/town homes). Residents are being billed for services that aren't rendered. Main office hasn't made any attempts to rectify this problem other than give residents the number of ************ and threats to cancel the contract while residents have piles of trash building outside their homes. I've attempted to contact Pegasus as the leasing office has told residents they won't get involved. I asked if a class action would get them involved and received no response. Residents are paying for services they aren't receiving which is unlawful and with so many diseases, the conditions are unsanitary. If the organization won't value its residents or the signed contract, maybe bringing national attention will.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have referred a friend of mine at the ******************** and we filed all the needed documentations.Their platform showed in error while writing the referral, at first it shows that it is available but once submitting the application it will disappear and the Pegasus management said that we did not fill anything.I've sent an email to point out this problem; ************** replied to my email that they are working on that then after that they just ignored all my calls and emails.I later knew that the management is trying to manipulate the system so they can escape paying their dues and almost all residential referrals were ignored in that way.It's been 3 months that I try to reach out, but no one is answering.They should honor me the $400 referral bonus since it's my right to have it.

• Initial Complaint

  Date:09/29/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked under pegasus residential as a paint vendor for a while at Riverstone and they sold the property. I go through a factoring company to get paid early on my invoices and they decided to not pay the factoring company which made me owe way more than the invoice was for. I call and get ignored by everyone in there corporate office . And now im even denied the right to apply to live at one of the properties they now manage with the manager being very rude towards me and my family whenever we walk in all because they want to take from a small buissness owner and be greedy in. There big corporate world. Well we dont deserve to be discrimination against a place to live when we are fully applicable. Denied the right to a home to keep it secret that they hire subcontractors to work all the well knowing they will not pay whats owed.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I are residents at ************** apartments in apt 85. We were initially moved into apartment 123 on 8/9/2022, but within the first few hours noticed a large bug infestation. Once we noticed the bugs getting onto/into our items, we stopped moving items in. We notified the office and submitted a service request to have the problem taken care of. We were given a $200 concession and transferred that night into Apt 85 but did not sign a new lease until 8/16 when the items in the first apartment were already infested with cockroaches and other bugs. We were told that the infestation would be exterminated, but it has been 6 weeks since the initial move-in and the items that were put into apt ******************** our possession, despite repeated attempts to reach a resolution. On 8/31/2022, we were in contact with the assistant manager by email requesting the items be professionally cleaned as the last time we inspected the apartment, almost all of the items were still infested and now covered in bug f**** We never received an answer and as of today, 9/20/2022, we are trying to leave the apartment based on the damage done to our property due to conditions on move-in and further negligence in delaying the resolution of the problem. Due to this negligence and lack of concern, we've had to purchase new kitchen appliances and replacements for the items we no longer have access to. We spoke to the leasing office today as well and were offered a $100 concession even though the items in the apartment are worth over $3,000. We were told that we have no way of getting out of the lease and were accused of operating two apartments while only under one lease. We also have a recording of that conversation due to Georgia being a one-party consent state.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ILLEGAL CHARGE & LATE FEES Part way through our year long lease, (on 7/31/21) Pegasus began charging us monthly for renters insurance, despite never obtaining our permission to do so or even alerting us they were doing this. Because we were not aware of this charge and had autopay set up, we also began receiving late fees, of which we were also not aware of. By the time we moved out, these charges were in the hundreds of dollars.I contacted our Pegasus property manager to understand the situation and prove that we had renters insurance from a 3rd party in place the entire time, but Pegasus refused to reverse the renters insurance charges and the late fees, claiming that they were our fault for not realizing what was happening and bringing it to them. As a final step in the absurdity of this charge, Pegasus charged us for renters insurance again after our lease had ended and we were moved out. That final charge is still showing in our account today, months later. Please see the attached screenshot. MOVE OUT CREDIT In addition to Pegasus illegally charging us for renters insurance, when I calculated our move out credit, I noticed that Pegasus charged us for an extra day of being in the apartment, despite the lease clearly stating that our lease ended on April 18, 2022.When I pointed this out to the property manager, they simply side stepped this topic altogether and only reiterated their position on the renters insurance issue. DIFFERENCE Because Pegasus charges you the full month's rent on your last month, which was only a partial month for us, they simply kept the extra money and stopped responding to my calls and emails. While they did send us a check, it was $404 short of what they actually owed us. Please see the attached screen shot. I have emails from every interaction.

  Business Response

  Date: 09/19/2022

  Hello,

  Thank you for bringing this to our attention. The Renter Protection charge is assessed per the lease agreement when a resident's renter's insurance lapses. In the event outstanding monies is not paid, late fees are also assessed per the lease agreement. This is detailed out in the lease agreement on file. Please let us know if you have any other questions.

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18040566
  
  I am rejecting this response because:

  (A) We had a valid renters insurance policy in place the entire time with no break in coverage (see attachment); your claim that it expired simply because the one you had on file had an expiration date part way through the lease period is absurd and is simply a money grab

  (B) Charging me insurance coverage without my consent or at least notifying me is at worst illegal and at best a terrible business practice

  (C) The late fees were due to an illegal charge and are therefor not valid; I never missed a payment on the legal charges and was a model renter; most businesses would have just reversed the late fees and called it a day; I would know, I'm a business owner and we don't do shady stuff like this and if a misunderstanding or error is made, we make it right 

  (D) You have still not addressed the second part of my claim that we were shortchanged in our move-out credit; in fact this claim has not been mentioned in any correspondence with Vantage or Pegasus ever, leading me to wonder if it is a wider practice to take just enough off the prorated amount so that the renter doesn't realize it, but Pegasus benefits 

  
  ***********************

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pegasus Residential bought the complex Chapel Creek. It needs to be looked at. We can't get in touch with cooraprate. No response. The rent went up $200 but the maintenance is HOOIBLE! Trash is always a hot mess. I put work orders in but nothing is being done. Vents in my apartment are NASTY. work order has been submitted twice. I close vents at night because it's blowing in my face irritating my throat..Please look into this company. We need help.