Business Profile
Insurance Services Office
North American Senior Benefits, Inc.
Complaints
Customer Complaints Summary
- 97 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check in the mail from this company and I want my information permanently removed and not to be contacted in person, email, or phone. There was this very pushy guy that tried to enter my home. I'm not interested in anything they are doing.
Business Response
Date: 07/31/2024
Thank you for contacting us! We will immediately remove your information from our system so that you are no longer contacted by any of our agents or recieve any mailings from us. Have a great day!Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check in the mail from this company and I want my information permanently removed and not to be contacted in person or by email or phoneBusiness Response
Date: 07/19/2024
Thank you for letting us know! We will process your request to remove your information from all mailings and systems immediately!Customer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $5.00 check from this North American Senior Benefits in March of 2024 and I deposited the check and on July 9,2024 this man knocked on my door holding a copy of the check asking did you cash this check that is unprofessional. This company according to the letter the check with they were to send information and they never did. He had no right to do what he did and on top of that he had a smell of sweat. I want my name off of their mailing list. Coming by someone's house 4 months later without giving a notice to see if this time was ok , he suppose to come by 11 am on July 10, 2024 I reject him coming by my apartment and I am a senior don't want anything from that company.Business Response
Date: 07/11/2024
We apologize at the delay between the check and the visit at the door. We are happy to remove your information from all databases so that you are not further contacted. Thank you for letting us know!Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I also received a $5.00 from Northern American senior check. I had 2 people come to my door. I do not wish to talk to them. I just want them to stop trying to contact me.Business Response
Date: 07/11/2024
Thank you for letting us know that you you would like to be removed from our mailings and any agent visits. We will process your request immediately and you should no longer receive any mailings from us!Initial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
North American Senior benefits mailed me a check and I cashed it not expecting a person to show up without calling first. I want no more contact with this company. Not interested in anything they are doing.Business Response
Date: 06/27/2024
Thank you for contacting us. We do put information about an agent visiting on the checks we send out but we are absolutely happy to immediately remove your information so you are no longer contaced. I will process this right now for you!Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 men came to my home June 25, 2024 wanting to talk with my husband as a follow up from 2020. One of them had a form showing my husbands ***************** He said he talked with my husband in 2020 and he signed that form, including my name. I knew that wasnt true because my husband wouldnt have talked to him without me and he wouldnt have never signed my name to anything. The signatures were a liking to his handwriting but I could tell it was forged. This mans name was *******************************, **********************************************. I took photos of this certificate and him. He was asking questions he didnt get an answer to and insisted on seeing my husband which he did not. He told me if I changed my mind he would be in the neighborhood all week. His license #*******Business Response
Date: 06/26/2024
Good afternoon. We have reviewed your message and we want to assure you that the form this agent brought to the door is an actual card we received in the mail. We send out forms that state that an agent may visit you in the future to talk to you about life insurance and benefits that you may be eligible to receive. Once this form was received by us, one of our agents will visit with the person who sent it in. Sometimes it does take a while and time can pass between sending in the card and receiving the visit which I believe is the case in this instance. We will delete your information and the card that was sent in and make sure no one visits you further since you are uninterested in the service and we do not wish to disturb you. We will ask our agents to better communicate the origination of these forms and signatures so that the seniors we visit understand where they came from. Thank you for contacting usInitial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited $5.00 check from North American Senior Benefits. The letter that accompanied the check says there is no obligation to cash this check. I googled this ********************** and came on BBB (complaints). I request that I be taken off of their mailing list and to not attempt to communicate or contact me in any way.Business Response
Date: 06/14/2024
Thank you for letting us know that you would like to be removed from all future communications. We will complete this request immediately!Customer Answer
Date: 06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $5.00 check from North American Senior Benefits,LLC in the mail that was unsolicited. It is asking for me to put my phone number on it and then cash it with no obligation. I cashed the check without putting any information on it. But now after reading these complaints, I see that someone is likely to show up at my door. I Therefore request that this company cease from sending me anything else and Remove me from their mailing list. In addition, I do not want to be contacted by them in any way (face to face, email. phone. etc.). Thank you for taking care of this matter.Business Response
Date: 06/13/2024
Thank you for contacting us! We will be happy to remove your information immediately so that no one visits you in the future! Please let us know if there is anything else we can assist with!Customer Answer
Date: 06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A woman came to my door on June 11 from North America Senior Benefits claiming that I had asked for their services which I had not. She did not call in advance and I was not at home at the time. My grandson answered the door and she proceeded to ask him personal questions including whether or or not I was in a nursing home. None of her business!!!!! She was unsolicited. I believe this would be the same as door to door soliciting and I understand that to be illegal in *********,Business Response
Date: 06/13/2024
I apologize that you were not expecting our agent to come for a visit. Usually they are responding to a lead card that was filled out that mentions we would come for a free visit at a later date. If this was our mistake we apologize and are happy to immediately remove your information from our system so you will not receive further visits. Thank you for contacting us to let us know!Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, June 3, 2024 9:25am 2 young men stopped by my house, totally unsolicited and said a son or daughter submitted a request for life insurance. They had my name, address and birth date on his cellphone. Company is North American Senior Benefits ************************* ************************************************* Produced a state of Louisiana license #******* Hoping we can get this business to remove us from any and all lists they have us on.Business Response
Date: 06/03/2024
We appreciate you notifying us that you wish to be removed from all of our databases. We have taken care of this immediately and you should no longer receive any communications from us or visiting agents. If you need anything else from us please feel free to contact us directly. Thank you!Customer Answer
Date: 06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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