Complaints

This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PeakMade Real Estate

  2970 Clairmont Rd NE STE 310 Atlanta, GA 30329-4514

• 

  Legends Place

  4101 W 24th Pl Lawrence, KS 66047-2089

• 

  Student Quarters Murfreesboro - Hazelwood

  1350 Hazelwood Dr Murfreesboro, TN 37130-1846

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  PeakMade Real Estate

  19 Chenango St Binghamton, NY 13901-2901

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  PeakMade Real Estate

  616 Washington Ave SE Minneapolis, MN 55414-2996

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a promotion at work that would require me to move, I went to the office at 48W Apartments, and asked staff members in the office the proper procedure for subleasing my unit (which is how I initially moved into 48W, by taking over someone else's lease.) The information I was given by the gentleman working was that I needed to send the full name, phone number, and email address of any interested applicants, and they would handle the rest.I emailed several lists over to the office, as instructed, and then returned to ask if they'd had any luck. I was told they hadn't gotten to it, yet, but to keep sending over applicant information.I returned just over a week later, and after my second visit to the office (in which I was given the same instruction over again, simply email over the applicant info, and they would take it from there), I determined to post a listing on ********* in which I had dozens of interested applicants that provided their information, which I forwarded to the office, as instructed.I called the office again, and was informed they had someone lined up to take over the unit, and I needed to turn in my keys on September 1, 2023. As the apartment had already been cleaned out, I came to the office on that day to turn in the keys, and that's when they informed me the candidate backed out. They didn't tell me in advance, and after having sent dozens applicants over to them, they failed to reach out to any of them, as was explained to me was the process, and which was how my process went when I initially moved there.That day, I had a conversation with ********************************* in her office in which I was to pay the $250 fee to sublease the unit, and they would go through the rest of the candidates I've sent. They've failed to do so, and though I'm still sending them candidates, and yet they haven't filled the unit, and threatened to send me to collections. They are now trying to take me to court.

  Business Response

  Date: 10/16/2023

  Hello,

  Thank you for bringing this matter to our attention. While they can put you on the list to backfill the unit, they are not authorized to prioritize this until all of their other vacant units are 100% full. While we can allow you to pay the release fee,  you will still remain financially obligated until the person has been approved and moved in.

  Thank you

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I want to complain an apartment called ******************* operated by Peakmode Real Estate. 1. The elevator in Building 1 has been out of service for 2 weeks and every resident must take the stairs. According to last email from the apartment to residents, it says 'To ensure the safety of all residents the elevator will remain out of order until September 18th. This will give **** enough time to repair the fix and run the programs to make sure there are no ongoing issues. '. Now, its already 09/23/2023 and it's still not fixed yet. And they cannot give an estimate time to get it fixed. I just recovered from Covid and feel tired always. Not having the elevator but have to walk the stairs make me even more exhausted. 2. According to the terms in our leasing contract, they have the responsibility to keep the common area reasonably clean. As trash room is also common area, it's has been a mess since the elevator is down. All the trash accumulated, making it hard for residents to walk in. I think as the influence is big, we need an official report about when the issues could be fixed and potential compensation. Elevator is a part of amenities and we pay for it in our rent. We didn't receive the service we already paid for.

  Business Response

  Date: 12/06/2023

  Hello - We completely understand your frustration with the elevator situation you've experienced at ***. Our site team and their regional manager were looped into the inquiry and have worked on resolving this issue. It is our understanding that this has been resolved. If you are still in need of assistance, please email us at *************************************** and we will gladly escalate to the appropriate team members to assist with a resolution. Thanks!

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate ********************************* went to the leasing office on Sept. 7th to talk to them about how they should not be walking in on us unannounced and I asked him would he like me to go with him and he said he should be good. He recorded the whole interaction and sent it to our house group chat and when he returned the police was knocking on the door because the leasing office called the police on him because they said he was being aggressive and hostile which he was not according to the video and the treatment was highly unnecessary. I have addressed the leasing office about them not letting us know when they will be showing because maintenance and a painter have walked in on me during multiple occasions Maintenance knocks one or two times then comes in immediately and saw me in my bra which made me feel very uncomfortable. No apologies or decency to close the door. A painter came to the apartment and just walked into the apartment with me half naked and proceeded to go upstairs until I stopped him. When addressing these issues the leasing office lets me know that they can do whatever they want to do because it is their property. I am telling them it makes me uncomfortable that generally men or anyone can just walk into the apartment. I am the only room that is downstairs and my door is on the same level as the front door. Im a nurse so I work long hours and I addressed safety and privacy concerns but according to the leasing office we do not have rights to privacy which makes me feel very uncomfortable and vulnerable When I am outside or in the leasing office if maintenance or security is around they just stop and stare at me and its uncomfortable given the fact that I do not know who it was that walked in on me but instead I know they were members of the maintenance and/or leasing team. I do not feel safe at this complex nor do I feel secure that my possessions are safe. They do not keep logs on who is coming or going.

  Business Response

  Date: 09/11/2023

  Hello,

   

  The property that you are referencing is a property that we no longer manager and have not managed in over 4 years. The bbb will need to direct you to the correct management company.

  Thank you

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  =The leasing manager, walked in on me performing onanism (masturbation) & then she closed the door. When I got up to see who it was it was the leasing manager closing the door to a vacant room then she left. I went to the leasing office to address them coming in unannounced. They said they can come in whenever they want to. When I addressed how humiliating it is for someone to walk in on you unannounced they did not acknowledge my concern. The reason why the leasing manager was there was because she was checking the empty room for a future resident. When asked why did the leasing manager walk into an occupied unit if they were only their to check an empty unit and they said because she heard a dog barking so they have the right to investigate. So I have no rights to privacy according to the leasing manager and property manager.= My medicine was delivered to the leasing office as a package. On Sept 6th, the property manager ***** immediately walked to me as soon as I walked into the door and said, We need the documentation for your pets I could not even get out why I was initially here because she was harassing me with questions and threats. I told them I do not have any animals and I am here for my medicine that came in the mail and she said she will not give me my package until I sign the pet addendum so I left the leasing office & called the police so they could ****** me to get my package.= I walked into the leasing office on September 8th to talk to them about them entering the apartment without any type of notice and they called the police on me for being hostile, aggressive, and making them fearful of their safety. I recorded the whole interaction on my phone for proof because they are *****. They called because I called on them to get my package they were trying to withhold illegally.-Security and Maintenance stops & watches me every time they see me it is very uncomfortable.- I do not owe rent after July according to my lease but they charge me anyway.

  Business Response

  Date: 09/08/2023

  Hello sir,

  we are sorry if someone invaded your privacy, however please keep in mind that if you do not lease the entire space that your personal matters should be contained to your room. All vacant rooms in the unit including the common areas are subject for our teams to inspect in preparation for upcoming move ins.

  thank you 

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing the lease the apartment complex was running a promotional for 1 month free which became the whole reason why we initially signed a lease. We were told that we would get July 2023 rent free which did not happen. We moved in June 2023 when July 1st came the whole unit was charged rent. We brought up our rent being free for July. They informed us that they would contact us when our account is fixed. The next day July 11th one of the leasing reps called my roommate ********************* and told her they sent off the paper work to corporate and that we should hear back sometime soon it usually takes **** business days. Charged rent again for August but July rent was not fixed. Property manager ***** talked to me informing me that she spoke with corporate and that our rent is free for July **** not July 2023. The lease ends May **** so I knew she was lying.- Maintenance and the ************** representative also have walked in on me multiple times **** because they enter without any prior notice. It was explained to from the leasing manager that they can enter the unit whenever and we have no rights to privacy.=They walked in on my roommate ********************************* in a compromising position, leasing manager also did not announce herself or knock but instead just used the master key to go into the unit the leasing manager said nothing and proceeded to leave. We found out later why we are not getting notified when people are coming and when it was asked why did the leasing manager open up a occupied room instead of a vacant room as mentioned for the random entry and that had no explanation except they heard a noise that sounded like a dog barking.= I went in the leasing office a week after the leasing manager came into the apartment on ********************************* to discuss my account and the property manager ***** walked up on as soon as I walked in and said she know I have animals in the unit and started interrogating me telling me she has video evidence.- I feel harassed.

  Business Response

  Date: 09/11/2023

  Hello,

   

  The property that you are referencing is a property that we do not managed and have not managed in over 4 years. The bbb will need to direct you to the correct management company.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** charged me a damage fee ($60) for the ceiling of the curtain in my room on 08/10/2023, which is also clearly listed in my move-out statement given my Meadowbrook.However, this ceiling of curtain in my room was broken before I moved in. I requested maintenance within the first three days after I moved-in. (Meadowbrook announced that they will be responsible for any maintenance requested within first three days.) And someone did came in my room but the ceiling wasn't fixed. I thought maybe *********** could not fix it so I gave up requesting maintenance again. And it actually won't affect my usage of curtain so I decided just leave it there. I claim that *********** should not charge me that because the office is supposed to have the record of this damage before I moved-in and my request of maintenance.

  Business Response

  Date: 12/06/2023

  Hello - We completely understand your frustration with the final charges to your account. Our site team and their regional managers handle all FMO inquiries and this dispute should have already been addressed locally with the team. It is our understanding that this has been resolved. If you are still in need of assistance, please email us at *************************************** and we will gladly escalate to the appropriate team members to assist with a resolution. Thanks!

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to The Clubhouse Apartments on 08/19/23 and the parking garage was not operable. I pay extra money per month to park in the garage. I was told to park in the spaces marked "Future Residents". My car was towed from this space and i Had to pay $165.00 to get my car from the tow company. I have left several massages with the office, emailed the manager, stopped by the office and had the representative note my account and no one has been in contact with me.

  Business Response

  Date: 09/06/2023

  Hello,

  The property manager has reached out to you to resolve this issue. Please contact him back for next steps.

   

  Thank you

  Customer Answer

  Date: 09/06/2023

  The Manager emailed me about my complaint. I contacted his office but it was after hours. I sent an email to him and hope to hear from him tomorrow. This matter has not been resolved.

  Business Response

  Date: 09/07/2023

  Hello,

   

  We will be crediting your account with the amount of the tow.

   

  Thank you

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $85 late fee for rent when autopay was set up to prevent this from happening. I have photographs to show this; they refuse to acknowledge them. The autopay was not taken and they continue to say it wasnt set up for Sept. and the photos show that it was but it wasnt taken. Initially, the staff said it was never set up for autopay. When I showed them my photo, they changed the story and said it was set up for October not September. There are two entries in the photo-one for Sept. payment on one credit card; and a new payment card for Oct payment. Ive asked them, why would I enter two different payments for Oct.? Staff are rude and disrespectful and I think this is a sort of scam. They refuse to adjust and take off this fee and make excuses even telling me its a law they cant remove or credit the fee which is a lie. There is no such law. I can provide additional photos if needed. I want a credit of $85!

  Business Response

  Date: 09/06/2023

  Please provide the name of the property so that we can better assist you

  Customer Answer

  Date: 09/06/2023

  This complaint is about ***************************************** in ******, **. My daughter is a student. This was the very first month of rent and this is how we got started. Also: there is water damage on the ceiling unaddressed; air filters filthy and not replaced. The carpet in common area is filthy. We are NOT happy. This $85 fee tacked on was a kick in the teeth. They do not listen. *** told the staff repeatedly we had autopsy set up l, have shown them photos and they are deaf to it. They told me its a law that it cannot be reversed or credited which is a lie. 

  Business Response

  Date: 09/06/2023

  Hello,

  The late fees will be removed and should reflect on your account today

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with THE ****** FKA THE ****** I do not have a contract with THE ****** FKA THE ****** They did not did not provide me with the original contract as requested

  Business Response

  Date: 09/05/2023

  Hello,

   

  We do not manage this property. You will need to either settle this debt with the collection agency or the current management company.

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the apartments in ********** in December 2022 and I still have not received a valid check for my deposit. Ive been in contact with the manager of the property, but she is not responding or if she responds then only monthly. She told me she would send me a new check in ****** however this was a lie, because all I received was a check which was issued in February and expired in May. Not customer oriented at all, rather seems like a fraud.

  Business Response

  Date: 08/29/2023

  Hello ********,

  Thank you for reaching out and bringing this to our attention. We have escalated your request to the Regional Manager and our ********************** Can you please confirm your forwarding address? Once this is confirmed, we will have the Accounting team process another payment and send to you via **** mail.

  Thank you

  Customer Answer

  Date: 08/30/2023

  Hello, 

  thank you very much for the quick response. I will accept the answer. Please send the new check for my deposit to the following address: 

  *********************, *************************. W3G, Elmhurst, **, 11373

  Can you please assure me that the check will arrive latest until October 1st?

  Further, I would appreciate it very much to receive the contact information of someone I can reach out to, to ask about the status of this case. My current phone number is: ************** / email: **************************************************.

  Thank you in advance and best regards

  ***********************************

  Business Response

  Date: 08/30/2023

  Hi ********,

   

  Thank you for providing this. We have updated this in our system and have sent it to accounts payable. You can email *************************************** if you do not receive the check by September 28th.

   

  Thank you

  Customer Answer

  Date: 09/04/2023

  Hello, 

  thank you very much. Just to make sure again - the check for the full amount of $599 must be maid payable to my name (***********************************), but sent to my friend's address (*********************, *****************************************************). As proof that I am *********** the full $599, I have also attached my financial move out statement form. 

  I hope the check arrives until September 28. Thank you and best regards

  *******************************;

  Business Response

  Date: 09/06/2023

  This is correct. Thank you

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if my deposit check arrives at my address until September 28.  
  
  Sincerely,
  
  ***********************************