Complaints

This profile includes complaints for Safe-Guard Products International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe-Guard Products International, LLC

  2 Concourse Pkwy NE Ste 500 Atlanta, GA 30328-5584

  
• 

  Safe-Guard Products International, LLC

  2 Concourse Pkwy STE 500 Atlanta, GA 30328-5584

  
• 

  Safe-Guard Products International, LLC

  127 Driftwood Ln Woodstock, GA 30188-4263

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased my 2018 Tesla Model 3 on 8/26/2022 from Lexus in ******* ** and also purchased the Gold tire and wheel protection with the optional cosmetic coverage for the wheels. On 1/14/2023 encountered a road hazard which poked holes in 2 of my tires. Had the car towed to Lexus in which they informed me that I had bubbling in the other 2 tires so I needed all 4 replaced but they said they dont work on Teslas so I brought it to a tire shop that does and communicating with the shop they quoted me $2,336.95 for replacement of all 4 tires because Tesla tires are $$$ and the warranty company Safeguard said they will only cover $2,152.86 even though the contract doesnt say any cap on price doesnt mention price at all, all it says is that it will replace the tires and the warranty company says they will not cover the full amount. This company is shady, and crooked the way they do business. I purchased this warranty because not only was I told it covers the tires so I didnt have to pay out of pocket and here I am having to pay out of pocket. Evil company. Its sick that they think they can treat people like this.

  

  Business Response

  Date: 02/21/2023

  Please see the attached response of Safe-Guard Products International, LLC.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 18898506
  
  I am rejecting this response because:

   I was told AND led to believe I might add that when I purchased the warranty that if I had any issues the costs whatever it might be would be completely covered that way I would have peace of mind and not have to shell out money for repairs, and yet not only did I have shell out money but the dealership that sells these warranties cant even work on the vehicle so thats why I had to take it to a **************. So not only was I lied to on so many levels by the dealership and by the warranty company BUT this is just a horrible way to run a business. Believe me I will tell everyone that I know to NEVER do business with your company. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/06/2023

  Safe-Guard responded to this complaint on February 21, 2023. See attached response and proof of submission.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 18898506
  
  I am rejecting this response because:
  It doesnt matter how many times you say that you paid the market value of the tires the fact is the warranty I was lead to believe it covered EVERYTHING no ifs ands or buts so with that, the ENTIRE amount should be covered, if you are going to advertise a warranty that way to get people to buy it then you should stand behind it plain and simple. There are caveats here and there. The customer service is horrible. I will NEVER recommend this company to anyone!!
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/06/2023

  Please see rebuttal response.

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution still ***** and I hate this company with everything. I will never ever refer anyone to them. Their customer service stinks. But I will let it be, because obviously they dont want to change and actually do right, so whatever. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle a 2016 ***** Camaro November *************************************** *********** **. I purchased gap through safe-guard products international LLC in ******* ******* at the time the vehicle was purchased. In November of 2021 the car was totaled out with a remaking balance on the loan of around $28000. My insurance company payed a big portion of that when the car was totaled leaving the remaining balance for my gap insurance to cover at around $2500-2600. With the gap claim already in processing and me getting all the necessary information I need from the regular insurance company (Total loss letter) and giving it to the gap claim company. So with all the necessary documents submitted to the gap claim company and such a significant amount of time going by without the loan being paid off I contacted the gap provider as well as the bank community first credit union sending me letter saying they were also contacting them as well. At that point in time the bank and the gap provider were telling me to submit a total loss letter they would not accept the one I already gave to them via email which I have receipts for. I was told they would not accept my document because it did not state that there was no police report filed on the total loss letter so they tell me this months later after I call them never mailed me or called asking for a new one with the proper information they need which they dont for them to accept my document I was told to obtain a new one stating there was no police report filed. So I try contacting my insurance adjuster from my regular insurance company for that claim at that point in time I begin emailing them calling leaving voicemails which I never got a response to which I have emails and phone logs for. Then I call gap and they tell me to submit my own document I can type it myself just a make sure the information that they need is on it so I do that. For them to turn around and deny itll for it being over a certain time.

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is supposed to pay the balance for my car lien after my insurance company paid the total amount of what the car is worth. It's found a loop hole and here's why. They're taking advantage of people who were forced to take a hit during the ***** pandemic and not paying out because they don't pay if any interest accrued due to non payment...no matter what the reason. So while people were struggling to put food on the table, dealing with the loss of family and friends, stuck in their homes with no job and some (like myself) trying to fight severe *****, they were making sure that none of those people received gap insurance! Nonsense! The whole world was helping people survive while "safe" guard was robbing it's customers of the right to be saved. There should be a clause of forgiveness that allows for pandemics with every company!

  

  Business Response

  Date: 02/07/2023

  Please see the attached response.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18819511
  
  I am rejecting this response because: this company was bailed out by the government during the Covid lockdown yet doesn't offer the same courtesy to it's customers. It's an unfair and uncompassionate way to do business. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/17/2023

  Please see attached.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a VW Atlas from a dealership (South Bay VW in **********) on 12/30/22 and decided to pay extra money for an additional warranty with Safe-Guard Products International that would cover unlimited amount of windshield, tire, and dent damage. We noticed a chip in the vehicles windshield on 1/1/23 and attempted to file a claim with Safe-Guard Products International on 1/2/23. I was placed on hold for over an hour in one instance and when I finally got through several hours later, I was told by the supervisor that there is an issue with their system to process claims and because my vehicle purchase was so new, I would have to wait until the people who process the warranty return from vacation and there was nothing they can do to help **** explained that I am leaving the country tomorrow because I am active duty military returning to ***** and asked if there was anything they could do to help me an the supervisor was extremely rude, condescending and unwilling to assist me. She suggested that I contact the dealership and put the blame on the dealership for not processing my warranty fast enough and that theres nothing else they can do.

  

  Business Response

  Date: 01/25/2023

  Please see the attached response.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18673377
  
  I am rejecting this response because:
  

  the business offered no discount or apology as requested.

  I was able to have the chip repaired by the dealership same day, but it was extremely unfortunate that I had to spend my last day in the US on the phone for hours receiving different information from customer service that did not care about helping me, only stringing me along.

  There was also no apology or mention of the extremely rude supervisor I spoke to.

  Im very unhappy that they treat us servicemen who have to deploy and be away from their family with no respect.

   

  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 02/17/2023

  Please see the attached rebuttal response of Safe-Guard Products International, LLC.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen on 12/31 or 1/1 of 2022. I initially contacted the gap company right after this incident and made them aware I needed to file a claim. They stated I would need to wait for the police report and for my insurance company to finish their claim. I continued to contact the company as my gap coverage was expiring in July. Due to being short staffed the police department in *********** stated the report would take some time, I shared my concerns with this company. I shared this with a rep named ******** on 6/30 who stated the gap coverage would stay intact for another 60/66 days but they couldnt accept a letter to push the claim forward. I submitted a letter stating the car was stolen and the report is taking longer than expected. He refused to allow anything but a report. I called again on 10/18 I spoke to 1 rep who stated I was out of luck given the timeframe and spoke to a friendly rep named ******* who stated we can accept a letter from my insurance company the claim may get denied but they would look into it after denial given the time frame and my coverage having been expired. I submitted all documents and it was denied without a real reason. I spoke to a supervisor who stated due to late fees and late payments they cant help me despite the misinformation on several occasions, the amount due on my car had drastically increased due to the misinformation and she refused to help me. she mentioned a warranty I could file but was no help. I have a balance due and gap coverage is supposed to provide support which is the reason I have it. I want this resolved properly and to be supported to finish this process. otherwise other avenues will be taken.

  

  Business Response

  Date: 01/18/2023

  Please see the attached response.

   

   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tire has clear **** in its that's not a slash and goes into the tread of the tire. Safe-Guard claims it has to be leaking or wire showing from tire for them to cover. When I asked the representative if I just suppose to drive around with the tire and wait for it to explode for them to cover should would not answer. Tire is a clear liability to my safety and others around me. Safe-Guard should be ashamed of themselves offering consumers warranty's that clearly don't cover anything. $921.23 for a warranty that's useless, should not be allowed to do business.

  

  Business Response

  Date: 01/26/2023

  Please see the attached response.

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18624603
  
  I am rejecting this response because: Safeguard never asked or requested to see pictures of the tire, which was clearly also stated the tire was more than likely not safe to travel with due to the depth of the puncture. $232 out of pocket for a phony warranty, as a business owner I will let everyone know how safeguard treats its consumers and to avoid company at all costs. Judging from reviews online I am not the first person to run into this issue, as well as many other issues for not getting compensated various reasons. Safeguard should have its business license removed and not be allowed to practice in any shape or form.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/06/2023

  Please see the attached rebuttal response.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 18624603
  
  I am rejecting this response because: I want my money back for this warranty. Based on company reviews they clearly do not take care of the consumer, I'm sure I'm not the first to experience this and won't be the last. With the number of complaints filed, some.sort of action needs to be taken. They clearly have poor business practices and scam the consumer.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2020 Jeep Compass on 10/31/22my dealership sent in the information to Safe Guard so that I can get my refund of ******. I contacted the company on 11/7 I spoke to ***** to see what the status was on my check. I was told that it was mailed on 11/4 I confirmed my address. On 11/14, 11/21 I spoke to ******** stating my check was mailed. I called again on 11/29 ******** answered I was put on hold she never came back to the phone. It wasn't until 11/29 my 3rd call I spoke to ***** for the first time I was told my address was not updated to my current address in there system. I told him I needed to speak to a supervisor, I spoke to **** she told me that it would be processed exoculated. I called on 11/30 and spoke to ****** she asked me to give it a couple of days. 12/5 I spoke to **** she told me it was put in the mail on 12/2, I went online and it shows it was completed on 12/2 and lastly I called on 12/8 and spoke to ******* she also confirmed it went out on 12/2 coming from *******. It is now 12/10 and counting I still have now received my check. There contact number that I was given ************. Please help!!

  

  Business Response

  Date: 01/18/2023

  Please see the attached response.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tpickup truck from ************* Il and they shuffled these extra service contracts in the paperwork. I had 3 days to cancel the contracts and I sent certified a letter to Safe Guard to cancel within 3 days. They claim to have not gotten it. I sent another certified letter with copies of the *********** certification and sent it certified again. They now claim they have not gotten it again. I am sending another out today with a certified return signature and will wait to see but I don't have much **************** this company has a terrible reputation. the total is $3100.00 I notified the lending co (CEFCU) and the car dealer (Landmark **). They both stated they got the documents.

  

  Business Response

  Date: 12/06/2022

  Please see the attached request for additional information. 

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 5-year contract with a 30-day refund and anytime cancellation clause on 8/16/2022. After 3 months of multiple attempts to obtain a refund, my multiple cancellation requests and phone calls are still unresolved. I have over $4K invested into a contract that does not provide any coverage for what we required and we can not get a refund within 45 days as described within the contract.

  

  Business Response

  Date: 12/12/2022

  Please see the attached response of Safe-Guard Products International, LLC.

  Customer Answer

  Date: 12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a platinum plan (4 years, ****** miles) platinum plan when I bought my pre-owned Jeep. Almost 3 years later I need to get emergency work done on the engine at my local Jeep dealership. I take it in on 11/15/22 and the work is done 2 days later. My dealership contacts "Quality Shield" and is told an inspector will need to come out to certify the work before it can be released, with no ETA. When I contact the company they state they have no record of my policy or contact from my dealership. I go into the dealership today and am in front of my mechanic, the email he sent to the company, and the phone records from "Quality Shield". They continue to deny contact from the dealership. I now have to get a rental car for time that was NOT needed. My truck is being held hostage. If this is not resolved immediately, I will be contacting my lawyer tomorrow morning. You will be paying for ALL the rental car cost I didn't have to incur in addition to the work for which I bought the policy.

  

  Business Response

  Date: 12/06/2022

  Please see the attached response to the referenced complaint.