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Cardtronics

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Cardtronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cardtronics has 5 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my money back yet.Since June *******.. When the *** machine did not open up .But taking my Money off my card. I continue to reach out to this company since this accident Happened..I never left the store before I called them up in the store..Still waiting and emailing them .Everyday

      Business Response

      Date: 07/23/2024

      We responded to the cardholders concerns via email on July 23, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** took my money but posted the transaction like it gave me my money. After it took it instead of replacement money. They tell me I have to jump through hoops to get my money back because there isn't a recite or record that they keep it

      Business Response

      Date: 07/22/2024

      We responded to the cardholders concerns via email on or around July 22, 2024. To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used an Allpoint ATM to withdraw $180. After dispensing four $20 bills the machine jammed up and mad an awful noise for approximately a minute and a half before dispensing a small torn portion of another $20 bill then shutting down. Upon checking my bank account it showed that I withdrew $100 and that $80 was returned into my account. That being said I only received $80 and a small ripped portion of a $20 bill that I am unable to use as legal tender and unable to exchange at a bank due to it being less than 51% of a whole bill. It was very difficult to find any contact info for Allpoint and after extensively looking online with many un-working links to contact them I was able to find a ***** number & send a msg via the Contact Us on their website. The ***** number will only plays a recorded message that advises you to contact your cardholder issuer. After repeating it one more time the call then automatically disconnects. I have yet to receive any replies to the message sent via their Contact Us on their website. Use these ATMs at your own risk as your issue will not be resolved and you will just have to accept that your out however much money you u are shorted.

      Business Response

      Date: 07/26/2024

      We have been unable to contact the cardholder directly.  Cardtronics does not own the *** at issue.  The *** owner has the other half of the damaged bill and will exchange an undamaged bill for the portion of the damaged bill that the cardholder possesses.  The cardholder can reach the *** owner, **** *******, at ************ to arrange the exchange.  The *** owner is unavailable until Monday, July 29.

    • Initial Complaint

      Date:06/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2024, the *** machine located inside ******************* never dispensed my ****** transaction the machine opened then closed right away. I have been going back and forth between Varo and cardtronics . Varo has denied my dispute and I attached the email here.Cardtronics is saying they need a document from Varo which they dont give. They know I never got the money this has been moths and I need that money very badly, as I am facing eviction.This has been horrible. (CS0204807) is my reference number

      Business Response

      Date: 07/10/2024

      We responded to the cardholders concerns via email on June 26, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 22nd 2023. I used my Varo Card at a Cardtronics *** recommended by Varo on the Varo App. I used the Allpoint *** at *** located in ******************************************** sometime between 7:00pm and 8:00pm. I tried to withdraw $300 3 different times. I got the notice on the *** 'Transaction declined by *********************'. Varo deducted a total of $900 from my account. I contacted Varo to help. However, I have been unable to get my money bank. I was informed by ********* that I would need additional information and that I should get a police report. I went to the police station and was informed that this was not a case of fraud and that this is solely between me and my bank. I could not get a police report. I didn't not receive any money from the ***. I attempted to contact All Point and they asked that ********* file a Regulation E or EFT Dispute. I need to know if an actual Regulation E was filled by *********. There are cameras at *** locations. A look into the camera will show that the machine did not dispense any money and that I did not receive any money on the said date. I would like to know what investigations were relied upon. I need my money. My money is stuck with one of these 2 corporations and I need my money.

      Business Response

      Date: 05/31/2024

      We responded to the cardholders concerns during our conversation on May 31, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I went to the ampm and went to the *** I put in my card and asked for $120 I waited it kept on making a funny sound like it was trying to dispense money but nothing came out it dispensed a receipt to me saying that it gave me $120 I did not receive that $120 when I called up the company they hung up on me I don't make a lot of money this is a lot of money to me I also filed a dispute with my bank against them also but nothing happened they have cameras in a.m. p.m. and on the *** machine I don't even think my bank really investigated at all because they sent me a notice back a couple hours later saying it was declined can you please help me I don't know what else to do because they won't help me out neither ******* pm apparently not even time my bank

      Business Response

      Date: 06/03/2024

      We responded to the cardholders concerns during our conversation on or around May 21, 2024. To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allpoint atm malfunction Didnt receive my money from the machine they have you do a process to retrieve your money and its been almost 30 days with no response or update on when my money will be returned

      Business Response

      Date: 05/06/2024


      We responded to the cardholders concerns via email on May 5, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 3, 2024. I attempted to withdraw 400 dollars from an Alpoint ***. I was locking my bank card as the money was pulled back into the atm after a timer was was in place of the atm if the money is not taken from the *** tray after 5 seconds or more. I called filed a claim because the money was not sent back to my account. Both my card and the Cardtron is have not resolved this matter.

      Business Response

      Date: 04/25/2024

      We responded to the cardholders concerns via email on April 19, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 29, 2023 I went to a Speedway in ******** Az to use the *** which is owned by Cardtronics. The *** machine was making noise as it was going to dispense the money but never did. The *** machine gave me a receipt saying I got the funds but the door to the money section never opened to dispense the funds. I called the 899 number on the machine for Cardtronics and was told to file dispute with my bank. Did that and was denied the dispute by **** to get funds back as the receipt showed we got it and transaction shown complete on their end. So called Cardtronics and was told to email information with denial letter for the dispute from my bank. I did that and after weeks of waiting got a response saying needed more information from bank. That the information I sent to them was not enough or the right information. I have requested the information from my bank several times, even forwarding the emails sent by Cardtronics so that the bank would know exactly what info they were saying they needed and the bank sends the same information each time. I forward it to Cardtronics and keep getting replies saying it's not the info the are needing to file a dispute for me or even look into the issue. Cardtronics keeps giving me the run around so that they don't have to give me my $400 back. There should be some record of the extra money that not being dispensed from these machines. I know of others how have lost money in this machine too with no luck of getting it back from Cardtronics. They give you excuses and don't try to resolve the issue, they are not taking blame for what's happening with their *** machines.

      Business Response

      Date: 04/03/2024

      We responded to the cardholders concerns via email on April 3, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 04/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,


       

      Customer Answer

      Date: 05/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently visited one of their ***s located in target address ***************************************************************. I attempted to withdraw $400 from my Chime account using this *** ***, dispense the cash and before I can reach to get to the cash the ATm swallowed the money back into the *** machine. and told me my phones was being led or retracted. I dont remember the exact word that was used, but my money was being taken back because I didnt take the money out in a timely manner and to reach my bank institution. after reaching out to my bank institution the first time I was told that my money will be back into my account within 2 to 4 days. Nothing has happened. I didnt reach back out to file a dispute with my bank and they told me my claim was being denied because no such error has occurred. Im not sure what is going on but I know this *** stole my money March 10 at 1:34 PM at target, located ****************************************************************.

      Business Response

      Date: 03/29/2024

      Based on the information provided, Cardtronics is not able to validate the claims in this customer's complaint.  ********************** has attempted to contact the customer via email and telephone, but has been unsuccessful in obtaining the information necessary to investigate this claim.  

    Cardtronics is NOT a BBB Accredited Business.

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