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Business Profile

Business Services

Helpful Downloads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** and last week, Friday 11/8/24, I ordered ********* plus 2019 for $49.99. It was supposed to be emailed to me in 5-10 minutes. I have not received it yet and need it for work. They did take my payment within 5 minutes. Could you please help me get as soon as possible?My order # is xxxxx and was supposed to be delivered in 5-10 minutes and it has been 4 days now.I have used their products before with no problems and would like to have this rectified.

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased Windows word program from Helpful Downloads for ***** today and unable to activate purchased program. The instructions provided by Helpful Downloads were confusing and not applicable that they sent via email. They have no customer service that will respond to multiple phone calls.

    Business Response

    Date: 09/14/2024

    Hi there,

    We thank you for dropping by to leave us your feedback and we sincerely apologize for the inconvenience that this issue may have caused! Please allow us to further assist you on this. One of our support will reach out to you today to help you out with your concern.

    Feel free to send us an email at ******************************* or call us at ************** and we will be more than happy to assist you.

    Looking forward to hearing from you.


    Kind regards,
    The HelpfulDownloads Team

    Customer Answer

    Date: 09/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased MS ****** 365 2019 from Helpful Downloads on 8/7/2024. Within a day I realized that I had a version already on my tablet so I requested a reversal of the charges or refund on 8/8/2024. The person who emailed me, named ****, told me the product is great. I should make an appointment with a tech to help me download it. If it didn't download, they would refund my money. I said I wasn't having a tech issue, that the software was redundant. That is why I wanted to return it and get a refund. Maybe "return it" is wrong because it was never downloaded. However, **** kept applying pressure to make a time with a tech. He (or she?) did not satisfy my request for a refund. I feel that I am getting jerked around. I contacted my credit card company but I cannot do anything till the charge is posted to my account. As of today at 3 pm the charge was still pending. Please help me. Thank you.

    Business Response

    Date: 08/10/2024

    Hi ****,

    We thank you for taking some time to provide us with your feedback and we would like to apologize for the inconvenience that this issue has caused you! There might a miscommunication here as our support is just trying to assist you regarding installation that's why we are suggesting that you speak with our tech support so they can help you out with the installation. Since, the issue has now escalated and you are now requesting for a refund, one of our support will contact you today to have this resolved as soon as possible.

    We look forward to speak with you.

    Kind regards,
    The HelpfulDownloads Team

    Customer Answer

    Date: 08/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business. This message from the business did not specify a refund but a later one did say I would get one. Still another email showed the amount. The business said it would take up to 7 working days. I am satisfied with this response provided that the refund does materialize within 7 business days.

    I thank Helpful Downloads and the BBB.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASE MADE 7/17/24 FROM HELPFUL DOWNLOADS, SOFTWARE DOWNLOAD BUT UNABLE TO UPLOAD TO USE ON COMPUTER, SUPPORT PROMISED AND SCHEDULED BUT AT THE APPOINTED TIME AT THE NUMBER I WAS TOLD TO CALL ALL I GOT WAS A RECORDING TO LEAVE A MESSAGE FOR A SUPPORT STAFF CALL BACK WHICH NEVER HAPPENED. FURTHER ATTEMPTS RESULTED IN THE SAME RECORDED MESSAGE WITH NO CALL BACK, RECEIVED AN EMAIL AND TEXT MESSAGE TO CALL AT A CERTAIN ARRANGED TIME BUT THE NUMBER I WAS TOLD TO CALL WAS THE SAME NUMBER AND THE SAME RECORDING WITH THE SAME RESULT, NOTHING.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **************** 365 Professional Plus Downloads Full version x 1 on July 3rd at 2:50 pm. I realized after ordering that I don't need it. I immediately requested cancel the order July 3rd at 3:03 pm. However, the site team member : **** insisting that I need to contact a Tech support to downloads and if it didn't workout then I will get my refund. I kept on requesting to cancel but they kept on telling me to contact the tech support to downloads the software. Here's the catch:1. Why do I need to down load when I'm not going to use it.2. The Tech...is just that: technical person-not someone who's authorize for a refund. He/She is not an accountant, bookkeeping, administrator.4. Last email from the company is today July 5th. Still telling me to contact a Tech support.5. Insisting to get into my computer??????6. I hope you will be able to help me with the issues and prevent future FRAUD to other people. Thank you in advance for your assistance

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased online a Word 365 software download for $29.97on June 7th Order # *****. Received and email with download instructions....made several attempts to download and could not get passed the username and password they provided. sent two messages to support. The download video they provided was useless. They first responded sending me the same email with download instructions. There has been no response to second email. After reading some of the complaints on your BBB site, I'm coming to the conclusion, I've been had. Helpful Downloads <**************************************>Attachments Fri, Jun 7, 11:51AM (4 days ago)to me Hello, thank you so much for purchasing from Helpful Downloads. Let's get started with your Office download!Important: Make sure you are connected to the internet.Watch the step by step video with instructions to complete your download.Select The Video For Your Device:If you're using WINDOWS PC watch these video instructions (click the link below):******************************************* If you're using MAC watch these video instructions (click the link below):**************************** WARNING: Before proceeding watch the instructional video for your device.Step 1: LOG OUT OF ALL OUTLOOK, WORK OR SCHOOL EMAIL ACCOUNTS BEFORE STARTING YOUR DOWNLOAD*Step 2: Go to: portal.office.com Step 3: Login with the information provided below. (write this down or take a picture):User: **************** Password: ******** Note: Change password when prompted. Now you own this account. PLEASE WRITE DOWN YOUR NEW PASSWORD!Step 4: ******************** and *************** 365 Apps (SHOULD BE IN TOP RIGHT CORNER)Once activated, if you get any messages on your screen always press OK or CONTINUE. After that, use the office normally! I REPEAT, IF YOU GET ANY ERROR MESSAGE ON THE SCREEN JUST PRESS OK/CONTINUE!! THE PROGRAM IS NOW FULLY ACTIVATED! Enjoy!

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The software that I purchased did not open correctly on 3/9/2024, called for assistance 3 days multiple messages left requesting a callback, and never got a person to answer the phone. I sent them an email and they set up a call with me for today 3/19, again no one answered the phone number on their calendar invite. This company has no business being in business, just a scam.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/6/2024 I bought the Widows 11 and it wouldn't install on my computer.I had a telephone appointment for tech support and he ended up saying that it wouldn't install on my computer. His name was *********************** at 2:30 pm Pacific time on Friday March 15. ***** said I would be receiving an email about my refund shortly. I've emailed again asking about the refund but to no avail.I will next contact my bank and explain the situation. I tried to deal with them directly because I know if you have a claim filed and your bank refunds you the company gets charged for that.

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a office program and was sent information that was useless to what I ordered and was not answering the phone

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased **************** Professional Plus 2019 on 1/25/24 for $39.99 (Order #*****) and needed download asap. Download didn't work. Emailed them for refund because I bought software from another provider. It is now 2/12/24 and after trying several times by calling their customer service and sending emails have not gotten my refund.

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