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Business Profile

Business Services

Helpful Downloads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to get the software loaded on my account.

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/22 I purchased, what I thought was 2019 MS ******* They sent the email with codes, and it turned out to be 365 with a long drawn-out explanation of what I had to do to activate it which included created a new email account 'they' provided. I immediately asked for a refund and let them know that I'd purchase a different product, which I did. MS ****** 2021. (which seems to be working fine. A simple key code)After days of emails back and forth and their attempts to get me to accept the product and allow them to assist in the download, even though I told them THREE times that I had purchased another product from THEM and that the first purchase wasn't even compatible with W11, they did not refund. They did nothing but talk in circles in an attempt to get me to give up. Just the same robotic responses from them.THEY NEVER REFUNDED MY FIRST PURCHASE AND I COULDN'T EVEN USE IT.Additionally, it was falsely advertised as:Microsoft ****** 365 Professional Plus 2019 Download Full Version 1 The download instructions (attached, which are CLEARLY for 365) were so sketchy and complicated and then I saw it was only 365, which I do not want or like. 365 is high maintenance and you have to pay a monthly/yearly subscription. I just wanted MS ****** 2019 and that was NOT provided as they advertised. THERE WAS NO MS ****** 2019 ANYWHERE.100% satisfaction? I don't think so.And of course, I get a robo response to this review. They should be ashamed of themselves. Keeping people's money. Just read the reviews folks!

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **************** 365 on about 10/23-24/22 and was to receive down loading instructions, which was not delivered to me properly. I emailed and called and called several times. I did receive an email they wanted to set up a time that they would have a Tech help set up the product. It was several days from purchase and I no one helped me on the day we set up. I emailed back and said this was not acceptable and please refund my purchase price for order #***** for $39.97.I have not received any feedback from Helpful Downloads (****************************************** $39.97 was posted to my account on 10/24/22 reference #*********************** Helpful Downloadshttpshelpfuld ** **. I needed to purchase a ********* 365 from ********* for $99.99.This business should be removed from the internet and not be able to defraud the public with so much dishonest dealings, as they state 24x7 help line and guarantee their products they do not honor any of this.

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new computer and needed ***************** I found Office product online and hit purchase without checking out the website first. Before downloading the software and After reviewing i noticed this company has complaints with the BBB and negative reviews online regarding being a scam. I did not want to download their product to my new computer as i did not feel safe and did not want to infect my new computer. I asked several times for a refund and spoke directly to someone, but have not received a refund to date. I purchased the office product directly from ********* and just need a refund. Thank You.

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a software download for $69.00 MS ****** 2021. Email confirm was sent and NO Download link! Question: WHY hasn't the BBB shut these thieves down yet? They have been scamming and operating for years now? What is recourse for the people who have been robbed from this criminal enterprise? Please --PLEASE tell us? Thank you.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21 $79 was removed from my account by Helpful Downloads. I was trying to purchase MS **** for my iPad. I was told I would get instructions in an email to down load the software. Nothing came through. I have called numerous times and either get an automated line which you can leave a message or if your lucky a real person who does not want to help and hangs up on you. This matter is very concerning. They do no care at all about the customer. I only have ever asked for a refund. Its all I want.

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item and mistakenly entered my email incorrectly. They took my money. I have called numerous times and left messages and have sent several emails and no response. It says on their website when you send an email they will contact your within ***** minutes. I am attempting to get a refund Withdrawal Check Card HELPFUL DOWNLOADS HTTPSHELPFULD GA Date 09/28/22 *********************** **** $39.97 Thanks *******************************

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I order **************** from this company. They took the money out of my account but never emailed the product. I tried call and a machine answer and states they will connect you with an agent, however, they come back on and states all agents are busy leave a message, but they never call back. I have left several messages and emails, and no one has returned the calls. the order number for this product was *****. This is where they took out the money: SEP 11 2022 POS Hold, HELPFUL DOWNLOAD Miscellaneous -$39.97

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***** have purchased a 2019 MSFT 365 as advertised with by paying about $40 dollars and did not receive ********* 365 License key, usually comes with 25 numbers separated by hyphen at 5-digit intervals they just sent a live account login. This is 100% cheating; see the upload and help upkeep your state image. Please stop this kind of frauds from happening. You can reach me on ************

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