Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Popeye's has 512 locations, listed below.

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  Popeye's

  400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

• 

  Popeye's

  4123 Lawrenceville Hwy NW Lilburn, GA 30047-2821

• 

  Popeye's

  12 Broad St SW Atlanta, GA 30303-3220

• 

  Popeye's

  3001 Panola Rd Lithonia, GA 30038-2317

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  Popeye's

  5329 Wendy Bagwell Pkwy Hiram, GA 30141-2800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not going to complain put the more I thought about it the more I got mad. I went to the store in ******* first they were completely out of chicken and just had strips and turn us away at the drive-through because I want to Popeyes and then drove all the way to State line when I got there and made my order the chicken was cold and they were out of fries and just about every other side but mashed potatoes. I dont know what was going on with the store that day but they told us they were not cooking anymore chicken cause I was about to close then I looked at my watch it was only 9 oclock and then I asked them what time they close and they said 10 oclock so by the time I got in the store they had already stopped cooking chicken was only offering thighs very little white meat and wasnt cooking any more chicken they were cleaning up and shutting down at 9 oclock and I guess they was just gonna walk out the door at 10. There was one couple that was behind me they drove all the way from *********** ** just to be told the same thing. I dont know why your stores were out of chicken but I would like to get my money back because it was just one of the horrible experiences that I went through it didnt make sense to me. Ive done fast food for ******************************************************************************************** something the manager was rude and did not care. I drove all the way from *********** **. to not get what I wanted and to be treated rude. an one other thing after the manger pack my chicken it sat on the con for 5 to 7 min and then a crew member walk out of the kitchen and gave it to me. she was very rude and by this time I took my chicken home and heated it up. I am very upset

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday July the 16 2022 I went to Popeye's Chicken in *************** ***** and I place my order through the drive-thru got up to the window pay for my meals which come out to be $20 and some change in the young girl named ****** came to the window hit the pavement gave me my receipt and shortly had me my food and the food was not right she shorted me a whole box of chicken so I told her I said honey you just wrong me up you took my money and you gave me the food but it's not all here she looked at me like I was crazy close the window in my face this ***************** came to the window to try to help me with the situation and she told him to close the window then she took his hand off of a whatever that holds the window up open and the one that's close so I haven't drove on off because it will more cars behind me I went around the building to go inside the building they had locked the door on me so I went back through the drive-thru this time the young man came back to the window and I said here's the receipt I did not get all my food she was started running her mouth in the background so this other girl came to the window and I said are you the manager Awards your GM manager who is your GM manager and I need your store number because I'm going to file a complaint she told me that they store phone did not work I said honey I'm not talkin about the store phone number I'm talking about the number of the store so finally I got my food and this girl ****** still in the back rolling her eyes at me instead of running off at her mouth and I said this is no way to treat a customer