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Business Profile

Collections Agencies

Rent Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 703 total complaints in the last 3 years.
  • 239 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************/*******. I dont have not have a contract with Rent Recovery Solutions. They did not provide me with the original contract as requested.

    Business Response

    Date: 05/27/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not sure why this is reporting on my credit? I have never rented in my life. I own my home in *********** ********** and have lived here my entire life.

    Business Response

    Date: 05/27/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

  • Initial Complaint

    Date:05/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Davies Ranch Apartment/RE CAR, i do not have contract with Rent Recovery Solutions LLC, they did not provide me with the original contract as i requested.

    Business Response

    Date: 05/27/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was resolved through a payment plan agreement not reflected in the report.

    Business Response

    Date: 05/20/2025

    We have forwarded this move out document to our client for reinvestigation.  If there is not a specific, timely response, the account will be deleted from the credit bureaus.

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The debt was reported after the statute of limitations expired, making it uncollectible.

    Business Response

    Date: 05/15/2025

    This account has been ordered deleted from the credit bureaus.

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account reflects inconsistent balances across different reports, signaling inaccuracy.

    Business Response

    Date: 05/13/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency failed to validate the debt within the timeframe required by law.

    Business Response

    Date: 05/13/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RENTRECOVERYSOLUTIONS, I do not have a contract with RENTRECOVERYSOLUTIONS, they did not provide me with the original contract as requested

    Business Response

    Date: 05/05/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

    Customer Answer

    Date: 05/05/2025

     
    Complaint: 23276442

    I am rejecting this response because:

    Subject: Request for Reinvestigation and Verification of Account **********************

    To Whom It May Concern,
    I am writing to formally dispute the accuracy of the following account, which continues to appear on my credit report despite a prior investigation:

    Account Name: **********************
    Account Number: *******

    I do not agree with the information reported and request that this account be immediately re-investigated. These inaccuracies are significantly damaging my credit standing.
    In accordance with the Fair Credit Reporting Act (FCRA), Public Law ******, Title VI, Section 611 (15 U.S.C. 1681i), I am also requesting the names and business addresses of all individuals or entities with whom you verified this information, so that I may follow up directly.
    Please send me an updated copy of my credit report upon completion of your investigation and any resulting corrections.
    Thank you for your prompt attention to this matter.

    Sincerely,
    ***** ******

    Business Response

    Date: 05/12/2025

    If the complainant is claiming to be a victim of identity theft, s/he may forward to us a completed Consumer Identity Theft Affidavit.  This document,its instructions, and the list of required attachments is available at ***********.

    Customer Answer

    Date: 05/15/2025

     
    Complaint: 23276442

    I am rejecting this response because:

     

    I am writing to reiterate that the account in question is not mine and has been inaccurately reported on my credit profile. While I understand your request for a completed Consumer Identity Theft Affidavit, I would like to highlight that under federal law, consumers have the right to dispute inaccurate or fraudulent information on their credit reports regardless of whether it stems from identity theft.
    According to the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681i, a consumer reporting agency must conduct a reasonable investigation of any item disputed by a consumer within 30 days of receiving the dispute. If the information is found to be inaccurate or unverifiable, it must be removed or corrected from the credit file.
    Additionally, under FCRA 1681s-2(a), furnishers of information (such as your company) are prohibited from reporting information they know or have reasonable cause to believe is inaccurate. Once a dispute is received by a consumer reporting agency and passed along to the furnisher, you are obligated under FCRA 1681s-2(b) to:
    Conduct an investigation regarding the disputed information;
    Review all relevant information provided by the credit bureau;
    Report the results of the investigation to the credit bureau;
    If the investigation finds the information is inaccurate or incomplete, report the corrected information to all nationwide credit bureaus;
    Promptly modify, delete, or block the reporting of the information if it is found to be inaccurate or unverifiable.
    While I am willing to consider submitting additional documentation, I request that you first initiate a reasonable investigation into the disputed account as required by law. If you are unable to verify the accuracy and ownership of the account in compliance with the ****, you are obligated to remove it from all credit reporting.
    Please confirm that you have initiated this process and let me know the results of your investigation. I reserve the right to file further complaints with the ************************************ (****) and other relevant regulatory bodies.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why RENTRECOVERYSOLUTIONS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $948

    Business Response

    Date: 05/05/2025

    We are in possession of documents validating the debt.  The former resident may request copies of these by writing to us directly.

  • Initial Complaint

    Date:04/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt. I do not have a contract with RENT RECOVERY SOLUTIONS they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/28/2025

    **************

Rent Recovery Solutions, LLC is NOT a BBB Accredited Business.

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