Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone 16 pro max on May31 .... when the package was delivered the IPhone box itself was empty! As soon as I discovered it I immediately called to report this to the company... they said they would send a replacement. That phone was said to be shipped and but I never received it either. I caller the company and they tracked the phone and it showed it was delivered to **************! Now Im being told the claim was denied and I'm being charged for two phones that are not in my possession. The company won't stop the payments from coming from my account nor will they replace the phone that I never received.

  

  Business Response

  Date: 06/30/2025

  Hi *******,
  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Purchasing Power, LLC 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through my jobs Purchasing Power site on 5/16/25 for a Bear Hybrid Elite Mattress. I NEVER received tracking for it, until AFTER delivery. However, I live in an apartment complex, and since the mattress was too heavy to bring up to my top floor apartment, the delivery service left it torn open at the bottom of my stairs. I work late, and it was about 7:30-8:00pm cst by the time I had gotten home. I arrived home to the mattress being stolen from the bottom of my stairs with only an empty box to show for it. I immediately called Purchasing Power and alerted them of this, to which they said they would send out a replacement. However, I have lower back problems, and my father decided to purchase a mattress for me outright so I wouldnt have to wait another two weeks or more for Purchasing Power. I alerted them of this situation as well, to which I was told by numerous agents, as well as a corporate representative, ******* *******, that the funds for the mattress would be added back to my purchasing account with them. It has been a month now with no communication. I have repeatedly called and emailed Mr. ******* to which I have had no response whatsoever, and the customer service **** have given me the run around each time Ive called until today. I called Purchasing Power in hopes of getting this resolved, and was told that my claim had been denied, and I would still be payroll deducted for the full amount of the mattress that I do not have in my possession, which is over $1800. This is not fair to me as the customer, as I have told them that I will provide them with PROOF that the mattress was stolen, and that my father purchased another totally different mattress for me. So, I would like for them to adjust my billing, and credit my account back the amount of the mattress as was told to me by their customer service ****, as well as Mr. ********

  

  Business Response

  Date: 06/30/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make regular payments for my orders through ******* every two weeks. For the past month, they have been taking payments and not allowing me to place an order because I am on a LOA. Myself and my HR have confirmed repeatedly that I am not on leave. Every time I reach out, Im told it will be escalated and to wait ***** hours. This has been for a month. Its starting to feel like a scam.

  

  Business Response

  Date: 06/26/2025

  Greetings April, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2025 I purchased a ***** purse from purchasing power. Received it in excellent condition and decided to have it evaluated to ensure that it was an authentic bag. To consumers who assess up intensity of designer bags, ***** and another company that I have the receipt for authenticity for having formed mean that this bag is in fact a fake. The full cost of the bag was over $1900, purchasing power is an app where you pay slowly through your paycheck so I have not been charged the full amount however, I have been paying every two weeks since purchase was completed. On June 20, 2025. I called the ************************************************************************************************************************************** that I would get a callback from the supervisor which I did not. And did not show me that I could get any type of refund and return the bag in its original perfect condition. I want to return the purse and I want a full refund and I feel that they should be held accountable selling fake items to customers, I have use this app *********************** as well

  

  Business Response

  Date: 06/25/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch from purchasing power via sofa kraze. I ordered a navy blue couch and the couch I received is grey. They are refusing to exchange it because they are saying I only had 2 days to return. When I received the couch I was on my way out of town and I also had a couch that I was in the middle of selling. I sold the old couch 2 days ago and just unboxed one part of the new couch and realized it was not the right color. So they are refusing the exchange the couch. The couch is unused and one part is still in the box! Very bad business! Do not shop with purchasing power or sofa kraze !!!!

  

  Business Response

  Date: 06/25/2025

  Greetings ********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kids balance bike that was delivered, but is defective and unsafe. The screws provided to assemble the bike stripped during assembly with the tool provided. The s**** heads immediately rounded out when putting it together. The screws are only partly way in with no way to back them out or s**** in any further. Due to this I am unable take it apart to send back for a refund. I have called the customer service line four times and was promised a callbacks that never happened, as the manager said they were on sick leave. Over a week hours on hold I was told there is nothing they can do and I'm stuck with the defective bike. I was a very good customer and now am being treated horribly. All I need is a refund for the defective product or a real resolution. Please help as the Manager refused to escalate my concerns. His name is Ally.

  

  Business Response

  Date: 06/16/2025

  
  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me and provided a great resolution after fully understanding the issue. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th, I placed an order for an **. Before the ** was delivered, my father passed away and I had to travel out of state. The ** was delivered while I was 2 states away and was not there when I returned though it stated it was delivered. I contacted my neighbors, **** and ********. *** and ******** said I have to resolve it through Purchasing Power. I placed a claim twice and both were denied. I contacted customer service numerous times and I've been met with rude service. I have the paper work stating I was not home. The fact that this large ac was not registered with *** as signature required is negligence on this company. I requested a replacement and was denied. I requested at least a discount of the price if I had to continue to pay for the item I do not have. Not only have I had to deal with the passing of my dad, but shady practices done by this company.

  

  Business Response

  Date: 06/12/2025

  Hi *******,

  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 

  
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23454882
  
  I am rejecting this response because: No one has contacted me about this issue even though it was stated someone was assigned to my case. I've not received an email nor phone call.
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 06/26/2025

  Hi *******,
  
  A corporate specialist has been assigned to your concern and reached out to you earlier to discuss the resolution regarding your concern. 

  If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone SE in February 2025. The phone was never opened until June 3rd because it was a birthday present. The phone was determined to have a hardware malfunction by a technician at *****. I was also told by the technician that the phone was purchased (probably by Purchasing Power) on 10/31/2020. Also that the limited warranty ended on 10/31/2021, even though I didnt have the phone yet. I contacted the warranty through Purchasing Power (Allstate) and was told they dont cover pre-existing issues and could not help me. They directed me back to Purchasing Power. Purchasing Power said I had gone over my time to return the phone to them and that I should have tested the phone when I got it. But who opens a gift to test it before they give it to someone? At the end of the day, the phone costs $650 and its a faulty product that they know was purchased 5 years ago. I have a work authorization for from the Genius Bar that states everything Ive just stated. I even have a video of my daughter opening the phone from the wrapper. I have a video of how the phone was not allowing us to go past a screen that says it needed to be updated or reset. I dont feel like this is buyers remorse. I feel like Purchasing Power knew when they originally purchased this phone for resale and sold me an old phone that couldnt be updated. The only way I can get the phone replaced is if I pay $299 to *****. Im already out of $650, I dont have another $300 to replace a phone that was sold faulty. Worst of all, my daughter cant even use the phone and had her birthday ruined. As you know, Purchasing Power takes their payments bi-weekly from your check. I would like a refund on the money Ive already paid and to stop payments on the remaining payments.

  

  Business Response

  Date: 06/09/2025

  Greetings Tylethia,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using purchasing power for going on a decade with no issue. On March 28th I had a payment that was made which was supposed to leave me one more payment on that order. Since that order was almost completed I decided to make a new order. The old order now will not complete due to a system error and puts both payments now towards the new balance so im have 2 separate payments taken out 1 for $ *****and the other for $80.34 for a total of $171.94 which is instead put towards the new order and will not complete the first order. I should have completed this order 6 times over now and only have to make payments of $80.34. I have attempted to contact the company for months with no corrections and am only told there is a ticket put in. I would like this to be corrected and at this point some type of compensation where they disperse my extra payments they have taken due to a system error or have them refunded. I have even attempted to email their CEO and have talked to multiple survivors who have been rude and short for their negligence.

  

  Business Response

  Date: 06/10/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 06/11/2025

  I have responded to the email from the customer service specialist with my availability. Im just waiting for a reply back or call to be able to figure out if this situation can be corrected still.

  

  Business Response

  Date: 06/13/2025

  Hi *****,

  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/14/2025

  I appreciate the response. Im told it should be able to be handled in a few days. Just waiting to see the results of the situation.

  

  Business Response

  Date: 06/25/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you and was able to resolve your issue.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I place an order on 5/26/2025 for what was pictured as a sofa bed on the website. The items arrived yesterday, and the boxes described a bedroom set. After going back to the order, it was discovered that the picture does not match the description and the false information led to the wrong item being delivered/ordered. Of course, due to the size of the shipment they are stating "no returns." I'm not looking for a refund I just want to exchange the items for what is pictured. The picture and description are misleading and Purchasing Power should honor the item pictured. I have been using them for many years but after this experience I don't think I can support a company that cannot own up to a mistake on their website.

  

  Business Response

  Date: 06/09/2025

  Greetings *********,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC