Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to access my account since March 2024. I have contacted Purchasing power on SIX occasions and was told to contact my employer. I was told Purchasing Power couldn't do anything on their end to update my status. I have been employed with my company for almost 8 years. I took a three week leave of absence for personal reasons, then returned. There was no stop in my payments to Purchasing power and my account has been paid off for a year. I was finally contacted by rep ****** ****** via email who advised she was working on my account and would have an update in 3-5 business days. No response after. I've emailed her twice since. I get crickets. No response. Continues to ignore my emails. Fix my account. This is ridiculous. TERRIBLE customer service! Can't even respond back ??

  

  Business Response

  Date: 06/03/2025

  Greetings ********,

  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23406922
  
  I am rejecting this response because I still have not recieved a fix. The representative response did not resolve the issue. I was told by my HR department that your company needed to reach out to my employer to fix the issue. Your system shows that I'm on leave of absence. I am not. I have been back to work since March 2024. My employer confirmed this is updated and has been since March 2024. I've told this to numerous **** on the phone, as well as ******, who reached out via email. She responded back yesterday advising the same about my employment status. She did not fix anything or look into my issue AT ALL. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 06/10/2025

  Greetings ********,

  
  We appreciate your feedback are pleased that this concern was resolved. We hope that you will continue to be a valued customer!

  
  Sincerely,

  
  **********************

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ac with the insurance coverage I have a baby and it started to get extra hot. I have been waiting a while for it. When I check the delivery it stated the item was delivered but when I went in the mailroom I did not see it. I asked around those I asked said they never saw it. I ended up purchasing another one from my local store because its needed ASAP. I contact purchasing power about not getting the item and the denied the claim. I spoke with the 2 rep and she said she put in a letter to reviewed the closed claim. When I called back they are telling me that its still denied and I will not be able to get a refund. So I asked ok being that I am unable to get a refund can I get a replacement they said I am unable to get anything I even told them I can provide proof that I purchase a new AC. Still nothing. And want me to pay for something I do not have which is why I am asking for further assistance. I was thinking to get a replacement instead if they did not want to go through the hassle to cancel the contract but at this time I would prefer to get refunded on wha was already taken out and the contract cancelled please.

  

  Business Response

  Date: 05/27/2025

  Greetings Kemorene,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that were ($879.91) on May 11, 2025 and upon the delivery date on May 15th the following Thursday the shoes were delivered to the incorrect address and unfortunately have no proof of delivery or any further information on how to properly retrieve my package. I called and reported the package as lost with *** and they advised me to contact the merchant who is Purchasing Power. Upon contacting Purchasing Power I submitted a request to have a replacement sent out due to them being lost upon delivery. My request was denied and I was told that because the package shows as delivered their investigation was complete and there was no rights to appeal the decision that was made. As a consumer, I am now out of ($879.91) due to the negligence of a *** drivers misdelivery and the Claim Advisor at purchasing power who did not properly or thoroughly investigate the claim that was made. I have tried multiple times to contact them since this decision to at least be refunded for the purchase as it is an item that I do not have and I have been told that this isn't an option as a decision has been made in my case and is final.

  

  Business Response

  Date: 05/23/2025

  Greetings Tekendrick, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a *** tote bag through purchasing power through a payroll deduction that they offered us to purchase items. I submitted my my order on April 22, 2025. My order was supposed to be shipped out the next few days I received. It was a two pot order. received one part of the order which was some perfume the second order the second part of the order of the *** bag never was received when I ordered it. It said I need a signature required so I choose chose to have the order sent to the *** store for up because of my hours at work I knew I wouldnt be able to provide a signature when it arrive so instead of coming to myaddress 105 ********** **. I had it sent to the *** store on ********************** in ***************** at the *************** they have a *** store when I arrived at the store, the package say one of one that mean I only received the perfume. I never received the bag after coupleweeks I contacted purchasing power and asked what was the bag first they told me they sent me a screenshot. They said the bag was delivered our house with a green door. I dont live in a house. I live in an apartment and its not a green door its a gray buildingand Im unit number five so the second thing I said it wasnt supposed to be sent to a house I sent it to. I had it. Im having it sent to the pharmacy at the store. They say oh it was delivered so now theyre telling me when I put in the tracking number. I cannot find the order. Its noorder. It doesnt tell me that what day it was shipped it never been shipped. I never received the *** tote bag so Ive told purchasing I talk to them on different occasions. I will not be paying for a $1500 tote bag that I did not receive. They know they didnt sendit to me because it was a signature required so if its a signature required item, you cant send it to me anyway without me required a signature and second of all *** store never received it

  

  Business Response

  Date: 05/27/2025

  Greetings Sheldale,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/25 I went to book my trip today 5/16/25 for 5/23/25-5/26/25. When I went to finally book the dates were grayed out. I called to request customer service and they said it needs to be done in 10-days. That's nowhere displayed when you booked and I escalated this issue all day until they continued to give me scripted responses. I've asked who their managers were so they could assist me in my escalation process but I hit a dead end every turn. I'm frustrated and asked for exception for my reservation as I know someone could assist but will not is just horrible customer service. If it were posted I would have booked when I originally loomed at it. I'm truly devastated as this is my family vacation and I'm left now waiting on another call back with no support. Please help me escalate this issue.

  

  Business Response

  Date: 05/19/2025

  Greetings *********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23342446
  
  I am rejecting this response because: The response still did not honor their false advertisement and use. They did not help me in any capacity and choose to continue to let others know about their false business practices they promote on they site.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 05/21/2025

  Dear *********,

  I hope this message finds you well. I completely understand the importance of having the flexibility to book your family trip at a time that is convenient for you. Family vacations are special moments and planning them should be as stress-free as possible.

  However, I would like to explain our policy with our vendor, Hotel Blox, on the booking page, which is outlined in our Frequently Asked Questions under "What are the restrictions and exclusions." According to this policy, hotels, flights, resorts, rental cars, and attractions and theme parks must be booked at least 10 days in advance of travel. Cruises, on the other hand, must be booked 30 days in advance. This policy is in place to ensure that we can provide you with the best availability and service for your travel plans.

  We understand that it can be easy to miss this information while navigating our website. To help prevent any confusion, our system automatically grays out booking options that fall within the 10-day window from the current date. This is designed to help you see the available dates and plan accordingly.

  I know this may not be the resolution you were hoping for, and I sincerely apologize for any inconvenience this may have caused. Our goal is to ensure that your travel experience is smooth and enjoyable, and these policies are in place to help us achieve that.

  Thank you for your understanding and for choosing us for your travel needs. If you have any further questions or need assistance with your booking, please do not hesitate to reach out.

  Thank you for choosing Purchasing Power.
  
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23342446
  
  I am rejecting this response because: Putting this information in the FAQ's and not listed when booking is not an adequate response or resolution for any consumer. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to set up allotment from my payroll department for order and purchasing power Llc told me several different excuses of why my order was cancelled to the fact that in the middle of the process it was to late for payroll to reverse payment so now they have ****** of my money with no product and order was cancelled and I was told by supervisor that I would haft to wait over 90 days for my payment to be sent back not to me but to my payroll department this has been the worst treatment and theft i have ever went threw this company should not be operating they are scammers

  

  Business Response

  Date: 05/19/2025

  Greetings Jeliza,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started creating an account on their website because my husband thought it was a legit veteran discount website. I realized it's not and is a bit shady and decided to cancel finishing the application. They locked in my email address ************************* to an incomplete account and will not allow me to delete the account without providing more of my personal information even though I have no desire to continue the application and or even use their services. I called and was told repeatedly that the only way to delete the account would require me to give them the rest of my personal information for account completion. I told them that is insane and very bad customer service because I didn't even finish the account!!!

  

  Business Response

  Date: 05/19/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer with ********************** since 2017. On September 29th, *************************************************************** November 5th 2024. The box was completely empty so I contacted Purchasing Power and they told me to ship back the box. I shipped back the box November 6th, 2024. After that I had to order two more phones because one was sim locked so I couldn't use it and the other was finally a working phone. I have not received my refund for Order number: ********. After multiple calls and escalation they finally told me, 6 months later, the tracking wasn't showing I ever shipped it back. I asked MULTIPLE times what was the hold up with no explanation. Because of this I have no way to get the shipping confirmation from **** I am now paying for two phones when I only have one after being told multiple times this was a simple fix and I would see my funds back from Purchasing Power within 2-3 billing cycles.

  

  Business Response

  Date: 05/07/2025

  Greetings *******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to return my funds withing 72 hours of Monday May 12th, 2025.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I choose a flight for may 13th and the site would not allow me to get it then when I do get a flight its not the correct time. I just want the morning flight I choose for may the 13th. I have a funeral to attend and would like to be there on time. I tried 3 different times and was unable to purchase an earlier ticket when the option was there may 2&3, 2025. This money comes out of my check and its not even the correct dates

  

  Business Response

  Date: 05/08/2025

  Greetings Reinisha, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2/25 ******** total order was just placed and company refused to cancel and refund without charging ****** for shipping and taxes. Shipment was not even shipped and was not set to ship for weeks. No carrier had been assigned and freight is not even ready.Per ************************ the law is that companies cannot charge you for shipping on items that have not shipped.Also when asked, I was told my total for shipping the item purchased was only ****** and not ******. Proof attached. I would like to cancel the order and receive my full refund on this as its not even going to get here for almost a month and I need it before that. Company refuses to cancel without charging me shipping unlawfully. All correspondence is attached

  

  Business Response

  Date: 05/05/2025

  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC .