Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an over ***** dollar available spending limit with Purchasing Power. I've been using this business for over 15 years. All of a sudden last week, the website does not allow shipment to my address. I made phone contact several times and someone that speaks broken English tells me that they cannot ship to my address because of a "window". they tell me to put in a different address. I can't put in a different address other than where I live. I ask for a manager on the phone and they refuse to let me speak to one. The last representative that I spoke with said that I would receive an email within two days explaining why they cannot ship to my address. I never received that email. Are they discriminating against where I live? Is it me? I've been a very faithful on time paying customer for many years and they refuse to ship to me now. I at least deserve a TRUTHFUL explanation for their unreasonable refusal of service. BBB, thank you for listening and helping me out.

  

  Business Response

  Date: 03/31/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC  

  Customer Answer

  Date: 04/06/2025

  I will be reaching out to Purchasing Power tomorrow, April 7, 2025 to attempt reaching a resolution.  I received an email from Purchasing Power stating that they have made a change to my account.  I attempted to complete a purchase this morning and again it still blocks me from having a purchase sent to my address. I will contact them tomorrow and keep you updated on the status. Thank you for being there to help with a resolution. Your continued assistance will be greatly appreciated. Stand by

  

  Business Response

  Date: 04/09/2025

  Greetings *******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/20/2025 I placed an order for a ******* S25 Ultra phone and protection plan. On 03/24/2025 I received a package through *** Ex tracking that weighed at least 10 lbs. Upon opening the package it contained 12 gauge shotgun shells. I took pictures before and after opening, even videotaped me opening the box. I immediately contacted purchasing power to report the problem. I emailed the pictures and video to them while on the call, I was told that there would be an investigation and I would receive a replacement phone 3-5 days and an email with tracking info. I called purchasing power on 03/26/2025 to inquire about a replacement after I haven't received an email nor tracking info. I was told that they were still investigating and it could be several more days. I then requested to cancel the order and all billing. I was told by ****** that I would continue to be billed until the investigation is complete which could be several more days. This is unacceptable as I have provided supporting documentation and I should not have to inconvenienced anymore than I have already with this issue. Also, I have this box of ammunition that I have no idea how to dispose of and the company is not offering me any resolution.

  

  Business Response

  Date: 03/31/2025

  Greetings Petula.
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 

  
  Purchasing Power, LLC  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is another individual's credit card information on my purchasing power account. I reported it and my account was locked but her information is still there. I have been calling and all I am told is they will escalate the issue and to wait 3-5 business days. This has been going on for months.

  

  Business Response

  Date: 03/31/2025

  Hi *******,

  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Weve created a ticket which is currently being reviewed by our Risk and IT department to have all payment information that doesnt belong to you removed.  If you have any questions or concerns, please follow up with them directly.

  Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Purchasing Power, LLC

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered this Purchasing power account on my credit reports stating it was open in ************************************************************************************ their system and there was nothing they could do. I then created a profile on their site and it shows I have a $0 balance I have no knowledge of this company and would like this removed my from credit reports.I have also attached a copy of the $0 balance statement I got off their site.

  

  Business Response

  Date: 03/27/2025

  Hi Ettreanna, we apologize for your experience. We would be more than happy to provide additional assistance and clarification regarding the charge off account showing on your credit report.Would you mind giving us a call at **************.   We also reached out to you via email regarding this matter. 

  Sincerely,

  
  Purchasing Power, LLC

  Customer Answer

  Date: 04/03/2025

  Received a call from **** from Purchasing power today 4/3/2025.  She told me the account was open in 2018.  I was then referred to the account recovery team @ ************* and I spoke with supervisor ***** he also confirmed the account was open in 2018.  I informed him I have no knowlege of this account and to top it they are reporting inaccurate information as on my credit report it shows the account was open in 2023.  ***** then told me he will escalate this to the corporate team.

  

  Business Response

  Date: 04/07/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 04/07/2025

  No one reached out to me as Purchasing power states I called them last week and was told someone would get back to be and that has no happened as of yet.  So the response from Purchasing power is false.  

  

  Business Response

  Date: 04/08/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 

  
  Purchasing Power, LLC 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23118113
  
  I am rejecting this response because: there is no resolution they just keep saying the apologize I am no not a customer of theirs they are blatantly lying reporting this account was open in 2023  but they told me over the phone it was open in 2018. They keep saying someone will get back to  me but no one has gotten back to me 
  
  Sincerely,
  
  Ettreanna *******

  

  Business Response

  Date: 04/23/2025

  Good afternoon,

  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A Risk Specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  Sincerely,

  Purchasing Power, LLC

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23118113
  
  I am rejecting this response because:

   

  purchasing power is still inaccurately reporting this cackling was supposedly open in 2019 they are reporting 2023 

  they came back with the account being accurate however they gave me no proof except this attached  statement 

   

  since they have no intention on removing this account they need to be reporting accurate information and the dates on my credit report are not accurate 
  Sincerely 
  
  Ettreanna *******

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once the purchase was made, they advised that it would not be delivered for at least a month. When I advised customer service to cancel, agent ***** advised that they would not be doing that. I do not want this to happen to another individual

  

  Business Response

  Date: 03/25/2025

  Hi ******, once your item has arrived at the local terminal the carrier will contact you for delivery scheduling. Shipping expectations can be found on our site under the Shipping and Delivery Tab. Keep in mind Freight items take longer in shipment than your usual *** or Fed Ex Delivery.  
  

  Thank you once more for being a valued customer!
  

  Sincerely,

  
  **********************

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company in the past with little to no issue, however, their customer service has gone severely downhill. I have had an issue with my account for months now. I placed SEVERAL orders that were just canceled with no explanation and with no outreach to me to rectify the situation. Every time I call or chat a representative, nothing is done or addressed to assist me with the order or my account. All they could tell me was something was wrong with my account and that they could not unlock it. I finally decided to create another account and wasnt able to link my employee info to the new account since the old account containing the issue was still active. I asked them to delete it, but instead it had to be merged so the representative said. I did finally receive an email after I talked to multiple representatives stating that my account was updated. I attempt to log in to the new account and it states that Im locked out. Again, I have called several times and still nothing. Its always I should hear back in ***** hours and theres no communication so I call back in and they expedite it and still cant do anything while Im on the phone. I am baffled at the outrageous amounts of time Ive spent over the course of the last 3 months trying to place an order and give them business. I desperately need a replacement MacBook and a refrigerator and cannot successfully order either. I have been trying to order the laptop since BEFORE spring semester started in January. I am going to have to drop my classes at this point because I do not have a computer to do my work. I moved to a new state and need another fridge desperately. Im going to have to find another avenue because I can no longer deal with this. Too much anxiety!

  

  Business Response

  Date: 03/20/2025

  We are in communication with the ******** and the issue is being resolved.  We will keep in contact with ******* until all concerns have been addressed, as we'd like to ensure complete resolution. We apologize for the *******'s experience and thank her for allowing us the opportunity to make things right. ******* is highly valued, and we appreciate her business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28th 2025 I made a purchase from this company. Around March 3 I called the delivery company to get an estimated deliver date because it was not available online. The delivery service representative was rude and decided she herself would cancel my order. I contacted purchasing power to no avail. Ive called multiple times asking for supervisors. Every time I call Im being told that no supervisor is available. Literally every time I call. The delivery status now says delivered after purchasing power told me that the item was being returned by the delivery company. The prices are 2x of the original price but I took a chance with this company. No one is financially liable but me. With that being said THERE IS NO ONE TRYING TO BRING RESOLUTION TO MY ISSUE. Its almost a month later, I have no information from anyone regarding my own order. Purchasing power uses a terrible delivery company, probably to spend less money. Their customer are basically being taken advantage of by purchasing power and also the delivery company they work with.

  

  Business Response

  Date: 03/19/2025

  Greetings ******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. We've attempted to reach you to discuss this matter and to identify the best resolution. We will make another contact attempt within ***** hours. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

  Customer Answer

  Date: 04/30/2025

  Im still behind by charged for an item I NEVER received. *** reached out to this company several times in the past 5 weeks regarding this particular issue. From March 21st until presently money has been taken out of my payroll checks. No one can tell me why the money is being taken from me. No one can tell me an amount. No one can tell me anything. Its always a supervisor will call me within 3 days and they never call. I contacted the corporate office on the 22nd of April, havent received a call back. I checked my upcoming paystub and of course Im still having money taken. When I take a look into my purchasing power account, none of the amounts that have been taken out of check are showing on the statement as a a transaction.

  

  Business Response

  Date: 05/05/2025

  Greetings ******,

  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 

  
  Purchasing Power, LLC 

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an absolutely horrible experience with Purchasing Power and would never recommend using them for any purchasesespecially theme park tickets! I attempted to buy ***************** tickets, but due to a website issue, I was instead given tickets to ******************** completely different park. To make matters worse, they overcharged me an outrageous $1,800 for just four tickets!When I contacted their customer service to correct their mistake, they refused to modify, cancel, or refund the tickets in any way. Their stance was that all sales are final, even when their own system is at fault. This level of inflexibility and lack of accountability is absolutely unacceptable.Not only did I pay an insane price, but Im also now stuck with tickets I cant use due to their refusal to correct their mistake. ***** this company at all costs! Their customer service is completely useless, and they clearly dont care about their customers.

  

  Business Response

  Date: 03/17/2025

  Dear *****,
  We are actively working to resolve your issue and will keep in touch until all your concerns have been addressed. We want to ensure a complete resolution for you.
  We apologize for the inconvenience you have experienced and thank you for giving us the opportunity to make things right. Your business is highly valued, and we appreciate your trust in ***
  We have tried to contact you by phone but were unable to leave a message. We will also send an email to ensure we reach you.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/9/24 Placed order For tires receive them only to find out that their wrong size called immediately start refund process. November 19 they received the tires back November 25. I placed the call the first time spoke with somebody about a refund of $200 down payment that I had made was told that I would have to go to the website to put my checking account information because they could not refund to my debit card though I was worried about that. I did called again on December 2 to be told that my bank rejected it. at that time, I just told them to do the paper check called back again on 1218 cause I hadnt received the check and wastold that they needed to verify my mailing address first that they had never even mailed it so I verified it. Call again on January 7 and was told that it would be in My Account 3 to 5 business days on January 14. I received a email from. **** ******* Explaining that they could not put it into my account that it would have to be mailed to me again that he just needed to verify my address again so I did that. I saved his email address and emailed him on 1/28,29,&31/25 saying I hadnt received my check yet and I got No response until 2/4/25 which he stated I needed to wait for 21 business days!! Ive been emailed him on 2/11/25 rreminding him that this was the 2nd 21 day. And yet I still hadnt received the check!! I still dont understand why they couldnt just refund it to me on my debit card the same way I paid for it. This company has HORRIBLE customer service, I asked to speak with a manager twice both times was told there wasnt one available!! I just want what is owed to me $245.37!!! Since then, my address has changed so now I fear that I will never get this. That is why Im complaining to the BBB.

  

  Business Response

  Date: 03/10/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. To receive an ACH/BANK refund, you must add your banking information to your Purchasing Power account under the Alternate Payment Information tab. You must have a checking or savings account with a routing number because we cannot refund debit or credit cards. If you want to receive a refund check, please reply to the email, and confirm your mailing address. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly.

  Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tires were purchased on 1/25/25 from this company with an agreement for payroll deduction. I received notification that same week that the order was cancelled due to the company who was installing the tires not having the proper equipment. My account was not being refunded for the cancellation. I had to contact them multiple times to get a refund and then only received a refund for three of the four tires. After multiple attempts to reach someone and failed response to reach a manger, they then began deducting payments from my paycheck. I had $118 deducted. After multiple attempts to resolve this, I did get reimbursed a partial refund for $104 but have been told they cannot stop the deductions for a few pay cycles. I cannot reach anyone in management. This has been ongoing for over a month and the order was cancelled on their part. There is no reason my paycheck should be getting any deductions from this company for an order that was cancelled on their end. They keep telling me they made an error in not refunding all four tires but it would take some time to get it resolved. I want these payments stopped immediately and reimbursed for the money they have taken from my paycheck.

  

  Business Response

  Date: 03/07/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Your order has been credited in full. The payments have been stopped, and you will not be charged for this order. Your payment of $118.94 was posted on 2/12/25 was refunded on 3/3/2025. The refund amount of $104.07 was the amount for the returned order minus the amount for the active order which was $14.87. There is no additional refund due currently.
  
  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC