Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September ****** As of today March 3, 2025, $2486.41 A Love seat and Sofa (matching set)Since the sofa was delivered to my address damaged my account has been incorrect with payments and payment periods also adding an extra ****** to my account.I have been trying to get this matter resolved since October ******* I have pd off the original agreement from September ****** of $2486.41 Reminder balance per Purchasing Power of ****** for shipping of the replace for a damaged sofa. Which I do not believe I should need to cover due to the fact that the sofa was damaged on their end not mine.

  

  Business Response

  Date: 03/06/2025

  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Your account has been fully credited and resolved. Your delivery fee has been adjusted to zero as this was added in error. We sincerely apologize for the time it took to resolve your matter. For the inconvenience, weve added an additional $150 in rewards to your account. This brings your total amount to $250 in rewards for future use. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adjusting spending limit without any reason to lower it all payments on time wages increasing and agents lying to customers

  

  Business Response

  Date: 03/05/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. We regularly review Spending Limits and Customers may see them increase or decrease. Your spending limit was adjusted as part of our recent review cycle. Spending limits will continue to be reviewed on an ongoing basis. Purchasing Power evaluates overall spending limits and makes changes based on multiple factors. This change was not based on your individual performance but rather was based on company trends.
  
  Because we adjust based on activity across our entire Customer base, ***********************/Members are unable to make changes to their spending limit on an individual basis. Your Employer/Association is not involved in or influence spending limit changes. However, if there is a significant change, Purchasing Power does typically notify the Client as a courtesy. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 03/06/2025

  I have not been contacted by purchasing power I keep contacting you customer service team and keep being told 24 to ******************************************************* at all and I am being told the change was made so I do not over extend my budget 

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight using purchasing power today at about 4 in the morning I realized there was and error in the dates I tried to call to advise but they were closed I called then at 9 am which is there hours of operation and advised of the situation I was instructed to reach out to *************** for assistance in changing my return flight. Jet blue advised they are unable to change anything being that it is exclusively managed through purchasing power. I reached out to purchasing power while talking to ******* spoke with 2 different people and then an alleged supervisor and emphasized my booking was done less than *************************************************************************************************** that basically if I didnt get on that flight I wouldnt get my money back and that they are unable to switch my flight due to there alleged policy which is very misleading when it states that there is a 24 hour window ! I need my flight changed for the next day as Im traveling back with my grandparents and there flights are booked! This is ridiculous and honestly do not recommend ever booking with purchasing power they are no help and have no sympathy with anything they basically just want your money I paid an extra 300$ for this flight I should have just booked straight through jet blue !

  

  Business Response

  Date: 03/05/2025

  Greetings Adaly, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original date of ordering was November 29th 2024 and received it December 31st 2024 and the ********** was delivered damaged. I notified them that day that I received the television damaged. The situation is I am being charged for my replacement AND the damaged tv. There has been multiple attempts to try to get it picked up and it never has happened. One agreed upon time was February 4th 2025 was the agreed pickup day for the damaged television and they never showed up to collect the television. I send emails and get no response, called the main office in ******* and still no response trying to resolve the matter. They also refused to give a bill or landing to the carrier so they could pick it up, I tried to contact several times and nothing got resolved. I did not want the replacement tv before they picked up the damanged one because I was going to be charged for both until it was revived by the main shipper. I was not informed about this. This uncalled for expensive is causing financial hardships. I am wanting to adjust my bill. I am still being charged for a second tv when it is damaged and unusable.

  

  Business Response

  Date: 02/25/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. We have released the credit for your damaged item which will update your payments and balance within ***** hours. Someone will be contacting you to schedule a pickup for the damaged item. If you have any questions or concerns, please follow up directly to the email sent on 2/25/25. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 03/02/2025

  As of today 3/2/25 no carrier has contacted me in regards to picking up the damaged television.( by phone or email)  Which has remained in my home since 12/31/24. Also as you can see with the emails provided the company promised to release the charges for this television. And even after sending them emails. That has not been done to my knowledge as of this date

  

  Business Response

  Date: 03/05/2025

  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Your credit has posted to your account for the damaged item received. Also, your replacement item is currently being delivered to your residence. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07 February 2025 I ordered a computer, monitor, and keyboard from Purchasing Power. After I completed the order, I went ahead and set up the allotment, and sent a copy of my retirement pay and allotment to Purchasing Power. Over the next couple weeks, I had to keep resubmitting the form because they said that they were not clear enough to read when enlarged. They told me that I needed to send them in a pdf, and I sent that to them. On Sunday 23 February I received an email from them see attachment . I called the customer service number again on Monday to see what was going on and was told that my income did not meet the requirement of $20,000 per year. I told them that mi yearly income was over three time that amount. At that time, they said that they would send this to the back of the house, and I would get a response with into two business days. Not long after I hung up, they sent me the above email again. I called them and they stated that I need not meet the eligibility requirements.I called back and talked with a supervisor and was told that I did not meet eligibility requirements, I told him that according to the website I did meet eligibility, and he said that VA Disability and SSDI income did not qualify for this program, when I ask where it says that on the web site( see attachment eligibility Requirements) he said that he would send in to higher up and to give them up to two business day to hear from them. I ask to speak with the Supervisor of ***************** he told me that he was unable to contact them as they did not have the number to the higher **** but just give them up to two business days to get a answer back to me.

  

  Business Response

  Date: 02/26/2025

  Hi *****, thanks for messaging us. We appreciate your interest in the program; however, we do not accept VA and or Social Security benefits as an eligible participant of Purchasing Power. We are exclusively available to employees of companies who offer it as an employee benefit, members of organizations who offer it as a member benefit, and federal employees. We apologize for any inconvenience this may cause for you. If you have any additional questions or concerns, please do not hesitate to reach out to your corporate specialist for assistance.

  Sincerely,

  Purchasing Power LLC.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing issue throughout the past 6 months or more. Purchasing Power and my employer no longer work together so Purchasing Power has blocked our access to most functions on their website which is their right to do. The issue I have is that they have also blocked our access to our account summaries while they are still deducting payments from our paychecks. I have asked on multiple calls and emails for someone to restore access to just our account details so we can compare what we owe vs what they are getting. I get emails every month letting me know that there is a new account summary but, if you click the link and sign in it tells you that you are not authorized.

  

  Business Response

  Date: 02/25/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter. We are unable to restore any access to your account. We can provide a screenshot of your account statement to your email if you would like. Our system does not allow us to reset your account to review this information. If you have any questions or concerns, please follow up to the email sent on 2/25/25. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they continue to provide my account summary info each month until my account is completed.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an order using my account and they gave me they cancelled the order but they require you to set up and allotment when placing the order when the cancelled it I could not get the allotment stop before a payment went to them it's been 2 and a half months a they have not returned my money

  

  Business Response

  Date: 02/19/2025

  Greetings,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not follow up on purchases at ALL! I dont even remember purchasing this as a late christmas present last year and it wasnt even shipped! Just not following up on why I had payments taken out of my paycheck and I see this item. Not only does this company have high prices on everything, but now this?? Item still in transit after a year

  

  Business Response

  Date: 02/10/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22888422
  
  I am rejecting this response because: Please refer to the year in the date the order was placed (1/21/2024), and this item still shows as being processed to ship????

  
  
  Sincerely,
  
  *********** ******

  

  Business Response

  Date: 02/18/2025

  Hi ***********,

  We reviewed your order and noticed that the tracking did not update on your side. We apologize for the inconvenience. The item shows delivered to your residence on 1/25/25. We have provided you this information via email. If you have any additional questions pertaining to this order, please reply directly to this email for assistance.

  Thank you!

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of the Transactions are 01/17 and 01/31 Amount paid to the business in total ****** ***************** ********* **** Mage Rehab allows employees to buy products through Purchasing Power website. Establishing payment plans that are deducted from our paychecks until all of the products are paid for. Even though everything on my account has been paid in full since December 20, 2024, they continue to deduct ****** from my paychecks. I contacted the company for the first time on January 3, 2025, and on January 9, 2025, I received my refund. Ever since they have continued to deduct ****** from my paychecks on January 17 and January 31. Since those payments are not appearing on my account, I have gotten in touch with the company once more, and they are investigating the matter. However, since January 17th, I have been contacting Purchasing Power customer support to resolve this issue, and I have been informed repeatedly that it will take two billing cycles for everything to end. I have again inputted another ticket of ****** through them and won't be able to get any answers until 3-5 business days, bringing me to Feb 7th. I have been dealing with this for over a month now.

  

  Business Response

  Date: 02/05/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22877662
  
  I am rejecting this response because: The company is now telling I won't be refunded until it reflects on the account, even though it reflects on my paycheck that $103.17. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 02/18/2025

  Hi ********,

  Thank you for your response. We are unable to refund payments that do not reflect the account. We received additional information regarding this issue and followed up with you via email. If you have any additional questions or concerns, please respond directly to the email from the corporate specialist of Purchasing Power. We are here to help!

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22877662
  
  I am rejecting this response because: I have now been told several times that due to a system error that my payments are either going to be posted or not. And they're going to have to wait for refund even though it is clearly stated on my paychecks that the money was taken out. But not understanding why this system is not updating with the current amount.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple of hotel packages and a theme park ticket that was supposed to be used in September of 2024. Hurricane ****** hit at the exact time that I was supposed to visit. Purchasing Power refused to refund and instead gave me a "credit." My house flooded and they don't give a sh!#.The hotel that I was supposed to stay at and was provided a "credit" for is still closed indefinitely. Purchasing Power needs to give me a refund. I will not pay these crooks for taking advantage of natural disasters

  

  Business Response

  Date: 02/03/2025

  Greetings, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC