Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I order a macbook pro laptop from this company. I gave the company a deposit of $250 towards my downpayment. I decided that I did not want the computer. I requested a return and a refund. They sent me a label to return the item to them. I picked up the computer at *** and immediately gave the return slip to the customer service rep at *** and she sent it back to the company immediately. This was on December 6, 2022. They received the computer back on December 10, 2022. I called to receive a refund and they told me that they could only find a deposit that I made for $150 when in total I made a deposit of $250. I have called several times and yet this issue has still not been resolved. I spoke to someone on December 16th stating that they were going to refund me partial deposit for $112 because they did not show that I made a deposit of $250. They asked me give them my bank account information because they refused to refund my original payment method. I called today to check the status of my refund because I did not receive it in my bank account yet. The representative that I spoke to stated that the refund was not issued. They shared that I need to call back in 72 hours to request a refund. It is now December 21, 2022. I have had nothing but difficulty trying to receive my refund. The other issue that I am having is them removing my payment information off of their website. I call to request the first payment option to be removed and they sent me to voicemail. I am so frustrated with this company. I do not want to do business with them now or no time in the future I do not want any of my payment information on their website. I need any help that you can give me in this matter please. I appreciate your time in this matter.

  

  Business Response

  Date: 12/28/2022

  We've been in communication with ***********************, and the issue has been resolved. The credit has posted to the account and a refund is being issued. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for her experience and thank ***** for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraud on my account, three items over $900.00 each I have been contacting them about this for over a month now and they keep giving me the run around. The items went to a different state, they are not my charges and I cant afford to pay for them.

  

  Business Response

  Date: 12/23/2022

  We've been in communication with Lateethia ********** concern requires additional research in order to provide an update/resolution.  We've set expectations with her for an an update and have provided our direct contact information as well.

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy Two years ago and Purchasing Power was a part of the bankruptcy by default when I tried to purchase items on purchasing power refused to activate my account. due to the bankruptcy. I am still employed and this is through my job why am I not allowed an account with purchasing power

  

  Business Response

  Date: 12/23/2022

  We have been unable to reach ********************************* through phone and email.  We have assisted her to the best of our ability providing the related details of her account status. As we would like to ensure that any service failures are addressed, we welcome the customer to contact us on the numbers provided.   We truly appreciate the opportunity to make things right.  

   

   

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on November 9. The company did not state this was a pre-order after speaking to representative, I was told that the order was re-ordered on 16 December by Purchasing Power, because the initial order was not placed in a timely manner by purchasing power I have attempted to gain resolution for their mistake, purchasing power still receives my monthly payments on time every two weeks but has failed to complete the order that was placed. I have attempted to speak to a supervisor and I am told when will call you back in 24 to 48 hours. This is happened multiple times I have received no phone call from a supervisor and will submit phone records if needed , I also have screenshots of the original order placement as well as emails confirming the order was made I have also been giving a tracking number for Best Buy there alleged vendor upon contacting Best Buy. They have no record of any sort.

  

  Business Response

  Date: 12/22/2022

  We've been in communication with *******************, and the issue has been resolved. His item was delivered and received. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased PS5 on November 10th. I have yet to receive the item. You call customer service and they have no clue about anything. Ask to speak with supervisor placed on hold for hours with no answer (several times). Horrible customer service and company

  

  Business Response

  Date: 12/22/2022

  We've been in communication with *******************************, and she confirmed receipt of her item.  We also confirmed the cancellation of the order placed on November 16th.   The issue has been resolved. . The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order went to *** store at 5:15 in the morning store wasnt open at 5 in the morning I never received my airpod pro and I been dealing with this since Nov I dont want no replacement I want my money back this will be my last order from this piece of c*** company your the worst company I ever deal with and Im tired of being charged for two pairs of AirPods and I only got one 3-5 business days is to **** long when I have been trying to get my account credited since Nov and we in Dec your customer service ***** I should not have to resubmit a claim twice and still nothing I placed my order oct 31 replacement nov9 I have called many of time for them to tell me my credit should be on my account and still nothing I asked to speak with a manager was on hold for 45 minutes then they hung up this is the worst company

  

  Business Response

  Date: 12/22/2022

  We've been in communication with *************************, and the issue has been resolved. The credit has been processed to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a tool cabinet November 22. Delivery date was supposed to be December 6. I have waited, called, emailed purchasing power every day since the 7 as well as the carrier NSD for delivery dates. Purchasing Power tells me everyday wait 1-2 days. At this point Im tired of the run around and the lies. I want my account credited and they can consider this purchase stolen by the delivery company.

  

  Business Response

  Date: 12/19/2022

  We've been in communication with *******************, and the issue has been resolved. The customer confirmed she received her item. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through the business and was provided an order packet listing payments of ******/check over 12 months (thats 24 payments over 12 months). Within a week of placing my order, my online account switched to show my payments would be ****** each check. Double what I had agreed to and was provided confirmation on.I reached out via chat communication on several occasions and was assured my online account was an error and my order packet truth in lending was what I would be charged (******). I was provided copies of my packet again as assurance.Come to my first payroll deduction and the company still took double from my check (******) after countless conversations saying it would be handled. I have received no confirmations of what I will or wont be charged each check and have received ZERO assurance anything has been changed or adjusted. I am now being told I will get a refund on my first payment but have received no confirmation of the refund and feel Im being put through the wringer. I have yet to have any verification that my payments have been corrected going forward and I dont know how to resolve and ensure this company will only be taking amounts agreed to and not double then waiting on refunds. Its not right.Ive attached files to show order packet and conversations had.

  

  Business Response

  Date: 12/20/2022

  We are attempting to reach ********************* to provide an update for his concern via phone and email including our direct contact information and availability.  We welcome the customer to contact us on the numbers provided.   We truly appreciate the opportunity to make things right.  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa through Purchasing Power back on 09/19/2022 and have not received my merchandise and when I call them there is never a resolution. The money is drafted from my paycheck. I do not wish to receive the item at this point as they cannot provide any shipping information and I would like a refund for the amount that has been drafted. I have called numerous times and each time I have been put on hold for long periods of time or disconnected. They do not return my calls when I have requested them to. As of 12/09/2022 they owe me ******. The order number is ********.

  

  Business Response

  Date: 12/19/2022

  We've been in communication with ******************************* customer, and the issue has been resolved. She has confirmed receipt of her item. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a living room set which was lost in transit by the company. I am now being charged a return fee for an item I never received that they lost. When I asked to speak to a supervisor I was told there are no supervisors at this business. They are connected through my payroll and take my money before I receive it.

  

  Business Response

  Date: 12/19/2022

  We've been in communication with *********************, and the issue has been resolved. The credit has posted to her account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************