Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my order. I was at work and have proof I was at work. Purchasing power was disrespectful. 1Z78R5764207335905 It was never delivered

  

  Business Response

  Date: 12/20/2022

  We've attempted to contact ************************* to provide an update regarding his complaint.  We will move forward with posting a credit to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ***************** from purchasing power two years ago and it broke down. They replaced it with a ****************** that broke down a few months later. We contacted purchasing power who then sent us to Allstate and they forwarded us to the manufacturer and now we have no television. The manufacturer came and took the television, but it has been weeks since we have seen our tv. Purchasing power say they can not do anything because the manufacturer have the television, but the money was paid to purchasing power. Notwithstanding , this was the second time a television broke from purchasing power. I do not want to believe they sold us a refurbish television, but it all points to it being that way. I have tried contacted customer service, but since the first call they have given me the run around and explained they can not do anything. They have not been helpful. They gave us a broke product and refuse to replace it in anyway. I would like this resolve, but they refuse the resolve it.

  

  Business Response

  Date: 12/20/2022

  We have been attempting to reach ******************************* to assist with her concern via phone and email including our direct contact information and availability.  We welcome the customer to contact us on the numbers provided.   We truly appreciate the opportunity to make things right.  

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 10/25/22 # ********. It was delivered on 11/11/22 missing an entire sofa. I immediately advised Purchasing Power and then received an email requesting a picture on 11/14. Following I received an email on 11/16 stating they could not see the picture, so I had to send another. I was then advised the missing piece was damaged at the warehouse and I could not receive a partial order. I called and was advised they would return it and deliver a whole new set at the same time. Upon calling to follow up on the address I was advised no replacement was in my request. After complaining I received another call from *************************** on 11/22 stating they could try to find the one missing sofa. *************************** asked me to wait ***** business hours. On 11/28 I still had not received a status on my order and sent an email requesting a return and refund. By 12/9 I requested to speak to someone from corporate and received a call from *********************** who sent a follow up email as well. He stated he would ensure a pick up by the next day on 12/6 but then I received a different text message for pick up on 12/8. **** couldn't not explain this when I emailed him but then changed to say 12/8 is what he saw. He also stated he could not stop another payment from being deducted but would refund me as soon as the return was processed. To date 12/13 no one has picked up the furniture and **** will not return my emails and is unable to be reached by phone. I asked for a supervisor yesterday 12/12 and was advised they were all in meetings and someone would call me back. I still haven't spoken to anyone and tried to call and holding Forever. I sent ***** another email as a last resort and will see if he responds. Again this has wasted a lot of time, money, and now space in my home as I need this moved out. The communication and whole experience as been the worst. I will also escalate this to my employer group.

  

  Business Response

  Date: 12/16/2022

  We have been in contact with *********************** to set expectations for updates/resolution surrounding her concern.  We set a follow up for her to occur on December 21, 2022.  Customer agreed to the timeframe.  We appreciate her allowing us the time to work through the concern for a complete resolution.

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hotel stay for a friend who needed to be near family. The dates changed after purchase and Purchasing Power refused to help and still expected me to pay. The reservations were made through Expedia.com and they made it sound like it was impossible to click a button and change the dates even when the Hotel Manager AGREED. Disgusting and uncaring behavior and I will escalate this if they try to charge me.

  

  Business Response

  Date: 12/17/2022

  We've been in communication with *****************************, and she confirmed the issue has been resolved. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting this company regarding a holiday bonus directly offered to me via email to add $500 to my spending limit. Initially I had not received the bonus and waited a few days for it to be applied. When I still had not received it, I contacted support and was told I needed to submit a paystub to receive it. This was not requested in the email that was sent, but nonetheless I acquiesced. I sent my paystub in as requested. I waited and still did not receive the bonus. So again I contacted support. I was asked to send it another paystub. I sent another. I still did not receive it. I then called support because the chat support was not helping. I spent ONE FULL HOUR on the phone. The representative proceeded to tell me the email I received was a system error even though it was directly sent to me and confirmed twice when the paystubs were requested. I asked to speak to a manager 3 times and was just placed on hold in 10 minute intervals. I never got to speak to a manager. I was then told by this representative that I turned in the paystubs too late. There was no date to return them by because they were not requested originally when the bonus was offered. THEN he told me I had not turned them in and proceeded to argue with me. I then asked to speak to the manager and was placed on hold AGAIN and when he returned he still had not connected me with a manager and said they had applied the bonus on 11/21/22, which they had not. He then stated they would escalate the issue. I have called back to check escalation and I am still being told they applied it to my account as of 11/21 and still they have not. I have monitored my account, checked my statements for credits, etc. Still nothing. Today I was told they can't move forward with the case because they are insisting it was applied. This company has been flat out lying and has had horrible customer service practices.

  

  Business Response

  Date: 12/12/2022

  We've been in communication with ********, and have set expectations for 3 business days for an update.  At that time we will contact her via phone and email to discuss the outcome.  We thank Quiniqua for allowing us the opportunity to further review her concern.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18548434
  
  I am rejecting this response because:

  we have not yet reached a resolve and until such is reached my complaint still stands
  
  Sincerely,
  
  Quiniqua Branch

  

  Business Response

  Date: 12/16/2022

  We've been in communication with Quiniqua Branch to provide a complete update regarding her complaint.  The issue has been resolved. We thank her for allowing us the opportunity assist with her concern. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a MacBook Air in August. I received a notification from ***** that the item was delivered. However, The item was not delivered. I opened a case with *****, which was closed. ***** advised that I needed to contact Purchasing Power and request a replacement. I then spoke to *********************** from Purchasing Power, who contacted ***** and verified that they did not have my signature or proof of delivery. ****************** assured me that I would not be charged for this item. As of now, I have been charged over $500. I've spent hours on the phone with customer service, who submitted several requests for callbacks. I've also sent multiple emails and left several voicemails, and I have yet to hear back.I finally got through to ******* on November 28, who advised that ****************** denied my request saying that he verified that I received the item, which is incorrect. ******* then contacted ***** and again verified that ***** closed the case because they did not have my signature or proof of delivery. ******* stated that ****************** also denied my request because "I already received a replacement for another missing device in January." I told ******* that the device in January never shipped from the warehouse, so the device had to be reissued. The device was never reported as missing. ******* is also able to verify this in the notes and stated that my refund should not have been denied. ******* said my account would be corrected, and I would receive a refund in five days. As of today, my account still needs to be corrected, I'm still being billed for a device that I never received, and no one will call me back.

  

  Business Response

  Date: 12/14/2022

  We've been in communication with *****************************, and the issue has been resolved. The credit has been released to the customers account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ******'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** bag in August 2021. The bag strap broke in July 2022. Purchasing power provided me with ***** number to repair bag. I contacted ***** and they asked me to send my bag. I sent ***** my bag. Upon assessing my bag they said they could not repair my bag because it was not authentic. ***** sent me my bag the same week. I paid **** for this bag and this is not the first high end bag I purchased from purchasing power. I reported the issue and they ask me to send my bag and they would send me my money. During this call, I questioned my Saint ******* bag that I purchased November 2021. I asked purchasing power rep whose is the authorized dealer this bag was purchased from. No one responded. I called several times to resolve matter. I asked to speak with a manager with no response. They would transfer call and have me on hold. They are selling bags from unauthorized dealers and selling the bags for much more. They did not give me return money for ***** bag. All they did was apply remainder balance to balance for Saint ******* invoice. I called Saint ***** customer service and just like ***** they said powering power is not one of their authorized dealers. I reported this to PP and could not respond. All I ask was for them to provide proof from authorized deal or give me my money back. They are stealing from hard working people and its not fair. This needs to be reported.

  

  Business Response

  Date: 12/08/2022

  We have been in communication with the customer.  We have set expectations for documentation necessary to review and provide a final update.
  
  

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18512398
  
  I am rejecting this response because:it doesnt explain why the business is not providing me with the authorized dealer proof of purchase  for this high end bag. The business is purchasing bags from unauthorized dealers and charging customers the same amount plus more. The last ***** bag they sold me was fake. This is deceitful.  All I want to know where was this bag purchased and was it from an authorized dealer. If they cant produce this then I want my money back.  I shopped with this company since 2017 and I am hurt beyond words. They stole from hard working individual and they will not get away with this.  
  
  Sincerely,
  
  *************************************************

  

  Business Response

  Date: 12/13/2022

  We have come to a resolution regarding *************************************************'s request. While we understand *******'s concerns about her item, we are confident of the authenticity and are unable to move forward with providing a return credit for the purse as requested. Our customers are highly valued. As a result, we offer 100% authentic products directly from the manufacturer and stand behind the products we market. ******* declined to provide documentation negating this. We apologize for *******'s experience, but thank her for allowing us the opportunity to look further into the concern and confirm our standing.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18512398
  
  I am rejecting this response because: the bags they are selling are not from the manufacture or an authorized dealer. Purchasing was unable to provide proof of where they purchased this bag.  Im not okay with there response. They did nothing to resolve this issue. They are selling fake bags on their website. Stealing from people is not okay.  I want proof of where they got the bag or my money back.  They stole over **** from me. And I will not stop until I get my money. Im a licensed social worker and believe in justice. I will advocate until they remove their fake bags off the site and pay me my money. They should be purchasing from the brand or an authorized dealer.  This needs further investigation.  

  
  Sincerely,
  
  *************************************************

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them several times for them to send proof of what they claim was owed I received an email to stop allotment because my payment was payed off. They give you the run around for months on end. The person over the customer complaint line ****************** is no better. He fails to communicate as well I would like to speak with someone at their corporate headquarters because this is ridiculous. I have spent a month calling and emailing to get nothing

  

  Business Response

  Date: 12/03/2022

  We have been in communication with the customer to further assist with their complaint.  We have set expectations with the customer to follow up and provide a final update.

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18472879
  
  I am rejecting this response because: I sent proof to where they told me to stop the allotments because they were paid. I spoke to someone named ************ on December 1st to where he acknowledged the emails I receive because I forwarded them to him. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 12/08/2022

  We've been in communication with ********, and the issue has been resolved. Her account has been updated as requested. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for ********'s experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request to book a hotel room through purchasing power travel. Before finalizing it said you had 24-22hrs to cancel. At least thats how I interpreted since the disclaimer was small and it was difficult to read through. Once I submitted the request, it said it was pending review of paystub, which i submitted immediately. The next day within the 22hrs i went back in to cancel order since i had to change the hotel since my nephew found a closer hotel to the hospital he was being sent to. Once i contacted customer service via chat and explaining i needed to cancel the order due to the changes, they advised I needed to speak to someone in the travel team and needed to contact them on the next business day, Monday. When i called back on my Monday, i requested to speak to a supervisor. The supervisor was not available so promised me to call back. Someone advised they were going to call me back and did not. Then I went even further to see if the hotel received the confirmation from purchasing power, I contacted the hotel and did not have anything. I have been calling them last supervisor I spokr to ***** advised they were going to speak to management and also find out why the hotel did not have the reservation, which again leads me to believe the order was not processed. This has actually caused me so much stress and headaches. The booking was scheduled for 12/8, It isnt fair I can cancel something not needed anymore.

  

  Business Response

  Date: 11/23/2022

  We've been in contact with ******. Detailed information was provided on ***** regarding our decision related to the customers request to cancel her travel order. She was advised Purchasing Power is unable to cancel the order due to our firm cancellation policy specific to travel.  The issue is resolved, and we apologize for the customers experience.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18435077
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/28/2022

  Im not satisfied with their response because they are still unable to issue me a refund or change a booking that is no longer required. As I mentioned before, i tried to cancel the booking way before the ***** hours window. From the beginning i showed willingness to cancel and not wanting to go through this booking. I dont understand why they are able to make any accomodations.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over charged for 3 orders and a extra payment was made. I contacted Purchasing Power to obtain a refund a few months ago and I was not refunded. I reached out to them again they transferred me to a voicemail.? I have left several messages and no returned calls or refund.

  

  Business Response

  Date: 11/22/2022

  We've been in communication with *******, and the issue has been resolved. Her payments have been applied accordingly to her orders, and she is satisfied with the resolution. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur.  We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *************************** was responsive to my concerns and was able to assist me. Satisfied with the great customer service.
  
  Sincerely,
  
  ***************************