Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, I purchased a Radiant 2-Prsn Cedar Infrared Sauna with 6 Carbon Heaters. On July 29, I received an email from Purchasing Power with a freight tracking number (I was giving the wrong tracking number). I did not hear anything regarding the product I purchased until Sept 8, 2022. The email stated my product was returned due to unable to be reached by freight company. I called Purchasing Power and Seko Logistics only to find out **** was given the wrong contract number (reason I could not be reached) and the product was damaged during transit. The shipping company denied delievery and had the sauna returned back to the seller Purchasing Power. Purchasing Power is refusing to give me my full refund. Stating that I am responsible for the shipping fee becaue it was my fault the freight company could not reach me, even though it was Purchaing Power who gave Seko Logistics my wrong contact information. Even if Seko Logistics had the correct information. I still would not have received the sauna because it was damaged during transit. I spoke with a manager, *****, from Purchasing Power who stated I would NOT be charged for the delievery fee. I assumed my issues / concerns were resolved. That is until I received a call yesterday, Sept 15, from Purchasing Power stating I would be charged a shipping fee even though I was told by a manager the shipping fee would be waived. I just want my full refund. Non of this was my fault to begin with and I do not think it is fair that I have to pay a shipping fee for a damaged product, incorrect contact information and wrong tracking number caused by the seller Purchasing Power and the freight company.

  

  Business Response

  Date: 09/19/2022

  We've been in communication with the customer, and the issue has been resolved. The shipping fee credit has posted to the account today 9/19/22 and will be visible on the customers account statement within 24-48hrs. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.
  

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18034283
  
  I am rejecting this response because: I still havent received my refund of $525.91. I was told I would be refunded in 5 to 7 business days. This was three weeks ago. I have not received any of my money.

  I did see the shipping credit posted to my Purchasing Power account for $265.00. 
  

  But I would like my money which Im rightfully owned for the amount of $525.91.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/01/2022

  The refund has been processed and will be sent to the customers account on file within 3-5 business days. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31st we ordered a **, still hadnt received the ** by 9/11, called into customer support to be told we were contacted for delivery without any response on our end. We asked for dates and times of calls, text, and emails. We were provided a list and we never received any phone calls, text, or emails at the time they claimed to have sent them. We are being charged a shipping fee for something we didnt even receive. We have contacted the customer service line to be put on hold, eventually to be hung up on with no resolution. Now the order shows cancelled when we log in yet we havent received any refunds and it still looks as if were being charged the over 200 shipping. We are lost at what to do next! We cant get any kind of answers from this company and its worse than frustrating right now!

  

  Business Response

  Date: 09/16/2022

  We've been in communication with the customer, and the issue has been resolved. The credit has posted to the account today 9/16 and will be visible on the customers account statement in ***** hrs. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business.
  

• Initial Complaint

  Date:09/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 8/22/2022 I ordered 3 Igloo Coolers from Purchasing Power (order #********). This is a company that takes payroll deductions for payments made over 6-12month periods. The packages were to arrive via *** on or about 9/1/2022. However, on 8/27/2022 I received an email stating that it would be delievered on 8/27/3022 (tracking #1Z845A5R0390407346). On 8/27/2022 I received notification via email, that the packages were delivered I currently wasn't home and when I arrived home there were no packages at my door. I contacted Purchasing Power **************** and was told that I had 2 options 1) received credit for the larger cooler and they would reissue the 2 smaller coolers for delivery{the larger cooler not in stock} or option 2) received credit for entire order. I opted for option number 2. I was told it would take 3-5 business days for the credit to show on my account. After waiting the allotted time credit still hadn't showed up on my account. I again called Purchasing Power and was told that the credit was denied and I received a call on 9/2 which in turn led to a voicemail. After checking call log and voicemail, I received neither. I was then told I needed to fill out a form and it was then sent via email. I was told after filling that form out my credit would be processed with 24-48hours. Having waited again and checked my account sewing there was no credit I called them back again, and was directed to check my spam email for contact info of ************************* who was handling my claim. I called her and she says My claim is denied no credit issued because I didn't have any proof that I never received items. Please note that I am not a new customer and have *********************** items previously. I don't understand how I must pay over $500 for items I did not receive. I want either the items or credit back to my account along with an apology for all the chaos and stress, due to limited characters I cannot tell you all of how rude I was treated.

  

  Business Response

  Date: 09/13/2022

  We've been in communication with the customer, and the issue is being reviewed. The customer will be contacted directly with an update. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/13/2022

  I would like for BBB to give them a deadline to respond appropriately due to the fact they have been giving me the run around already and I really can't trust that they'll look further into the situation 

  

  Business Response

  Date: 09/15/2022

  We've been in communication with the customer, and the issue has been submitted for a second review by our risk department. We will follow up directly with the customer within 48 business hours with a final resolution in this matter. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/16/2022

  I would like the situation resolved not just reviewed before closing the complaint

  

  Business Response

  Date: 09/20/2022

  We've been in communication with the customer and we are unable to extend an exception for the product deemed delivered by the carrier, to the address requested by the customer. As of today, the customer has been contacted, provided with this update, and the issue has been resolved. 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18018530
  
  I am rejecting this response because:

  Regardless of shipping and tracking information, I DID NOT receive the merchandise, and should not be held liable for payment. Purchasing Power is basically stealing my money by continuing to debit money from my payroll for items I immediately informed them I didn't receive.  At first I was told I'd get a credit back for days items then all of a sudden I'm basically told Tough Luck ***** and they're still going to take my money 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/23/2022

  This issue has been reviewed by our risk team and the claim has been denied. We are unable to make an exception at this time due to the proof of delivery being provided from the carrier. The items were  successfully delivered to the address the customer provided when placing the order. We apologize for the customer's experience and thank her for allowing us the opportunity to assist.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18018530
  
  I am rejecting this response because:
  As I have been adamant about since day 1, I DID NOT receive the package(s). I would like a refund or the coolers sent/resent. How can I pay over $500 for items never received. How was I originally told I would receive a credit then denied??? 

  This is not my fault as a consumer and should not be held liable for purchase.

  As a matter of fact I only want the credit back to my account,  i want nothing else from this company that seems to ******* hard working people out of their money.

  I suppose the next steps would be small claims court, I refuse to allow you to continue to STEAL my money each week because you do not believe your customer. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/30/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  

  Business Response

  Date: 10/05/2022

  The customer has been contacted to provide the resolution in this matter. We have made a one time exception to credit this order. The customer will receive the credit within ***** to her account. Deductions will stop for this order within 1-2 pay cycles and deductions received during this time will be applied to the customers open balance unless a refund is requested. We advise the customer to set up an account with the carrier when awaiting a shipment to receive all shipment notifications, and the option to pick up the item from a secure location. We will be unable to approve any more claims for this customer for unreceived items. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/28/2022 I had attempted to access my account i have with them to change my phone number so I answered the security questions and their site would not accept my number so i had contacted them in a chat to help me i was told wait 3-5 but more than likely 3 day I waited after that three I was told another 3 days then I checked back because i saw something i really wanted but there was no help and on top of that my chat was rudely interrupted and disconnected but I tried again all of that was over the span of 2 weeks. Today I had tried to contact them again and "You are now chatting with ****************** at 12:05, Sep 12:what is going on with my account Dewaynn at 12:05, Sep 12:it's been 2 weeks already Info at 12:06, Sep 12:Thank you for chatting with us.****** disconnected again by the same person who did it last time. All I want to is to be able to use my account properly. I can take the missed items and sales i missed out on which is not fair but whatever.

  

  Business Response

  Date: 09/13/2022

  We've been in communication with the customer, and the issue will be resolved directly. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a television in the last 30 days and the logistics team stated they cant deliver due to only one driver and they are trying to charge my shipping charges. They transfer you to different people to avoid dealing with issues

  

  Business Response

  Date: 09/12/2022

  We've been in communication with the customer, and the issue has been resolved. The ** has been confirmed delivered. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I used Purchasing Power a while back to buy some stuff I needed. It is a great thing to have. I didn't experience any issues until I ran into money issues. I eventually told them I couldn't afford the payment and asked if I could pay myself (by calling) and they agreed. They then proceeded to take $296 not once but twice!I called them, emailed them, chatted with them online. I was told they would make this a priority and that someone in the payments department would reach out. Not only did no one reach out I was hung up on more than once.While I disputed both charges with my bank, one was denied and I was told to work it out with the merchant. I am not sure if the other will be denied but if so they owe me $593

  

  Business Response

  Date: 09/12/2022

  We've contacted Customer **************************;to further discuss his complaint regarding the over deduction on his account.  We have provided direct contact information to him and will remain in contact with him until the issue is fully resolved. We do apologize for the customers experience and appreciate him for allowing us the opportunity to make things right.

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 18002593
  
  I am rejecting this response because:

  its not resolved yet. While they are looking into it, it wont be resolved until I am refunded.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/13/2022

  We've been in communication with the customer and the payment reversals for both payments returned to his account on 5/31 and 6/13. We are offering additional support by researching exactly which account it was sent and this information will be provided to the customer directly for his records. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business.
  

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 18002593
  
  I am rejecting this response because:

  The payments went to someone elses account. While it would be nice to see where they went, I need the money refunded to the correct account. Maybe that will still happen but once it does, then Ill accept it.

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

  

  Business Response

  Date: 09/23/2022

  The customer has been contacted and advised that the credit card payments he is requesting are still pending in the chargeback dispute process. At this time, the dispute resolution date is 10/12/22. When those funds are returned to Purchasing Power, we will process a refund for those payments., We will follow with him on Wednesday 9/28/22 with an update. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item they have on website; they shipped the incorrect item. I returned the item and they shipped out the correct item. When i received that 2nd item, it was also incorrect. I had an appointment to install this item and had to cancel and lose out of a non refundable $120.00 install appointment which i proceeded to return that 2nd incorrect item. It has been 30 days since they received the 2nd return item. They are still billing for this item, (3 payments total) and still no refund. The reps are completely untrained and have no knowledge on any of the processes. They have opened and closed 3 expedited tickets for my refund, with no results. This company is ripping folks off and offer nothing in return for any inconvenience.

  

  Business Response

  Date: 09/09/2022

  We've been in communication with the customer, and the issue has been resolved . The credit will post to the customers account within 3 business days. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17936358
  
  I am rejecting this response because:

  The issue has NOT been resolved. I will accept the response once this is fully resolved.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/13/2022

  We have been unable to reach the customer through phone and email. The customer received a credit to his account on 9/10.  Without any additional information regarding the customer's concerns, we are unable to assist further. As we would like to ensure that any service failures are addressed, we welcome the customer to contact us on the numbers provided. We truly appreciate the opportunity to make things right.  

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because the credit did finally come through. I have received 1 voicemail from Purchasing Power and called back but could not reach any representative. No emails have been sent to me from this company. Although i am accepting this complaint as satified, the merchant is not being completely truthful with their response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a smart locks from PP on 7/24/22 tracking says that it was delivered on 7/30/22 story short I didnt not received the items. I contacted PP to let them know what happened and filed claims. 8/4/22 *********************** from PP told me that my claim is denied because he said that on their end it shows that it was delivered. OK but even in my end when I tracked the tracking number it says delivered also but I dont have it. So he advised me to file a claim with *** and I thought it will it. So same day I called *** and file a claim about the items I did not receive. 8/9/22 *** approved my claim and ruled as a lost items in transit. Now when I track the tracking # it says claim issued to the sender which I dont understand I am the one who filed the claim but they sent if to the sender instead? I thought PP is the sender because thats where I purchased it so I contacted *********************** a million times and he never gets back to me. I also contacted *** and somehow found out that ****** Micro is the sender. Now I tried to call IM and oh boy another difficult situation I been through. *** told me that they sent a paperworks to IM to sign and they need to send it back to them so they can complete the claim payment. I called IM and told them that paperworks been sent by *** already and *** are just waiting. Now they told me that PP need to contact them not me and I am contacting PP and no contact at all. So I forwarded the email I got from IM to PP cc: *********************** attached all the tracking numbers that shows claim is issued. Now finally *********************** from PP reply to all my emails and even calls and last conversations I have with him he promised and told me that he is working hand in hand with IM. He promised me twice he will provide me an answer the next day and nothing happen. Now its 9/7/22 Called *** again they told me IM hasnt return back the paperworks. Called IM they told me still that PP should contact them and PP should be the one that will file a claim to them.

  

  Business Response

  Date: 09/09/2022

  We've been in communication with the customer, and the issue is being reviewed. We will follow up with the customer directly with a resolution.  We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

• Initial Complaint

  Date:09/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing power deducts money from your paycheck for an item you purchased. I have had money deducted for the last 3 months and can show my pay stub. Purchasing power is collecting this money without crediting my account. I have tried several times to contact them and get put on hold and transferred to voicemail or hanged up on. The item I purchased will be paid off this month but I cant stop them from collecting from my paycheck. Also they are saying I am late paying so this goes against my credit

  

  Business Response

  Date: 09/09/2022

  We've been in communication with the customer, and the issue is related to the customers employer system updates. Our billing department will reach out to the customer directly to offer additional support in this matter We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hotel stay june 29 2022 for a stay at the ********************* for September 16 to 19 2022. I called in July to alter this and was told to contact the hotel despite having insurance for the trip. I was told it was against policy and they wouldn't. I called the hotel they stated that it was booked with Expedia and they could not. I called purchasing power back pretty much same answer. I called Expedia for help they were extremely unhelpful at all. They kept trying to have me call purchasing power. After speaking with purchasing power they stated Expedia could change if the like of course Expedia is unhelpful at all. I only want to move this to October 14 to 17 2022. I really need to move this and no one wants to help at all.

  

  Business Response

  Date: 09/07/2022

  We've been in communication with the customer, and are working with him directly towards a resolution. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17916097
  
  I am rejecting this response because:

  They continue to say the company policy os they will not change the dates as well as they continue to tell me to call the hotel that cannot do anything. The hotel says talk to expedia and they say talk to purchasing power. I need help please 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/09/2022

  We've been in communication with the customer, and we advised we are unable to make an out of policy exception at this time. The customer was advised to file a claim with the travel insurance if the travel plans are missed.  The customer was aware of our policy for travel at the time of purchase. We apologize for the customer's experience and thank him for allowing us the opportunity to assist. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17916097
  
  I am rejecting this response because: I requested they contact Expedia so they may change this. They seemed to have rejected that as well
  
  Sincerely,
  
  *******************