Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

191 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a Fuelman Mastercard Fuel Plus card with my business EIN and social security number. I was sent an email on 7/15/2022 stating there were additional steps for conditional approval (needing deposit). One of those steps is to send a partial deposit. When I attempted to use the complete enrollment link from the email the process continued to fail and advised a representative would contact me for further assistance. On 7/18/2022 I received an email of the exact same sentiment of needing to complete the deposit portion of the application. However, this email was exactly what I was expecting from a rep about collecting the deposit. I submitted my documents as requested. On 7/20/2022 I received an email stating my documents were received and deposit would be processed. On 7/25/2022 is when I realized the wording to the title was not a product I had initially been contacted about. Nor had any rep contacted me about the original Mastercard application status. I immediately emailed the rep and informed her that if it was not the Mastercard product then cancel all proceedings. I never received an email back from that rep. I then received a phone call from another rep attempting to get me to set up the account. I informed her the same information. She stated she would put in for the refund and it would take 1-2 weeks. It has been well over that time. When I sent an email asking for status of refund both her and the original rep stated they had no knowledge of a refund. I believe both these reps are the same person and this is a scam. I want my money back immediately.
Business Response
Date: 08/18/2022
Greetings!
We have resolved the customer's issue by completing the following:
- Processed customer's security deposit and it will be deposited to the customer's account on file.
Thank you!
-Executive Response Team
Initial Complaint
Date:08/11/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Arcoifleet June 2022. I received the ********************* the mail about 5 days later. I had not activated the cards and they were stored in a locked cabinet. I received a **** in the mail July 5, 2022 for $474.03. I immediately called Arco customer service to report the fraud. I found out there were two cards used in **********. The total charged was $2285.07. In order to use any card on this account a driver number was to be used, no more than 20 gallons, and only fuel was authorized. These cards were used in ********** with out one of the driver pins I set up when I created the account. Multiple transactions went over the 20 gallon limit and car washes were charged. I filed a fraud cases July 5, 2022. I called August 11, 2022 to find out how the investigation was progressing. This was well past the ***** days I was told this case would be resolved. Ten minutes after I got off the phone, I received and email from the fraud department saying because I had more than 10 cards the fraud claim did not fall under my cardholder agreement and therefore was denied. I called customer service again and was told there was nothing they could do. I am located in Washington the cards in question have never even been removed from the paper they came attached to.
Business Response
Date: 08/15/2022
Dear *****,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit in the amount of $2,285.07 has been submitted and will be applied to your account in one to two days.
A card in your name has been ordered. You have your driver id number as well.
The card limits have been updated as we discussed.
If you will need further assistance. Please contact our team. You may use reference number MH 11822091.
We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

Thank you for your time. We value your business.
Respectfully,
Executive Response Team
Customer Answer
Date: 08/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im trying to recovery a security deposit I made to this card service for over 7 months, they say it will be done but it never gets resolved . I made a $500 deposit and cancel the account for horrible costumer services. Had charges on my account that wasnt authorized than they made me pay for etc. I want my $500 back
Business Response
Date: 08/26/2022
Carlesia,

We have been unable to locate a security deposit for your account. If you wish to submit a bank statement showing the deposit being taken by Fleetcor, please submit this via email to *************************************** using reference ID ********** as the subject line.

Thank you for your patience while our teams researched your complaint.
Customer Answer
Date: 08/30/2022
THERE IS A PROOF OF THE DEPOSIT WAS TAKEN,
IM ALSO EMAILING THEN AS THEY REQUESTED.
Initial Complaint
Date:08/07/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fuelman by Fleetcor deals in unfair business practices that limits small businesses ability to grow. I would even go as far as to say theyre doing predatory lending, and something needs to be done about it. I received my fuel **** this Tuesday, 8/2/22 and discovered I had $154.34 late fee for an invoice that was paid on 7/26/22 (attached). The payment was due 7/25/22 and despite paying it on that day, it processed on 7/26/22 (just my luck). Im reasonable, so I expected some sort of late fee for it processing the day after, however, the fuel **** was only $430.94. How could the late charge be almost 36%? When I called into support to discuss why it was such a high late fee I was told that Fuelman calculates their late fee by adding the previous due **** and the new **** that isnt due yet and then applying *****% to that. What???!!!? How can you charge me a late fee on a fuel **** that isnt due? It makes sense to charge me *****% of the past due **** but how can you add a *****% fee to a fuel **** that is due on 8/8/22. Yes you read that correctly; a date in the future. So essentially if youre late on a previous ****, Fuelman charges you a late fee on your future fuel purchase that they havent billed you for. What ****** me off is that the Rep ***** understand how thats predatory lending and illegal. I explained the following scenario:If youre late on a payment of $100 and your new fuel **** which is due 7days from now is $1000; you are charged a late fee of *****% on $1100 instead of the $100 thats actually late. How is that legal? Its predatory lending or at minimum unfair business practices against the consumer. Im very disappointed and dont see how this is legal. In fact, I know its not legal and Im definitely prepared for next steps if ignored. I want this resolved immediately. Im paying the **** in full today to avoid the *****% late fee being charged on my new fuel **** that I will receive 8/9/22 but I expect a refund for that late fee.
Business Response
Date: 08/08/2022
Dear **********************,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit of $160.83 has been submitted. As we discussed, the credit will be applied to you account in 24 to 48 hours.
Your account is currently exempt from the late fee.
A rebate of .10 cents per gallon has been added. The rebate is for 90 days, gas or diesel, no cap on the gallon, and fueling within the Fuelman discount network.

Please follow the payment posting timeframes for online **** pay. The timeframes are listed on the **** window that has the word "Continue" on it.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews
Thank you again. We value your business!
Respectfully,
Executive Response Team
Customer Answer
Date: 08/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******* was very attentive and addressed my concern.

Sincerely,

Da'***************************
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a new business owner and was referred to ** to help establish business credit since I travel for my consulting business. I applied in April 2022, was advised I needed to place a deposit on my account for a secure card. I connected to my bank to transfer $500. I used my ** card in May 4 times, within my credit limit. On May 23rd I established an ACH payment with my bank for payment online. A separate transaction reduced my bank account and the payment did not process. I did not realize until after June 10th when I received my invoice and amount due was the same. I attempted to make another payment online but the feature was no longer available. I tried to use my card on 2 occasions as I was traveling for my business and it would not work. I logged on and a note on my account said locked. I called customer service on June 23rd to determine what the issue was and to make my payment. I was advised that my account was locked due to the non-payment, that after I paid the dues, plus a "fee" (that was not explained on my invoice), that my account would be on hold for 7 days to process then unlocked for use. I waited 10 days, the payment was processed, I tried to use my card to no avail, logged into my account and it still said locked. I called back and was advised that it was flagged for fraud on June 7th, that the fraud department does not have a phone number and they would put in a ticket to request reinstatement and they would contact me with the results. Since June, I have called July 5, 6, 11, 26, 29, and Aug 1. Each time Ive called, Ive been told a different story as to why my account was locked, who I needed to speak to, and each time no one contacts me with updates or resolves the issue. Managers and supervisors are never available or return phone calls. Ive contacted **************** with Fleetcor twice, who was my implementation manager to assist, and received no call back as well as his manager **************** I have not received ANY calls from ** to resolve this matter.
Business Response
Date: 08/12/2022
Greetings!
We have resolved the customer's issue by completing the following:
Reviewed the customer's account for consideration and the account was reinstated as requested.
We attempted to notify the customer, but she was unavailable. The account is currently active.
If you have any additional questions, please feel free to respond to this email and a member of the team will be happy to assist you.
Thank you!
Executive Response Team
Customer Answer
Date: 08/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
A comment for FleetCor, a BBB complaint should not have been the action that prompted a hastened response, it should have been that I am a current customer needing assistance to resolve an issue.

Sincerely,

***************************
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** set us up with a secured card account. We are unable to log in to our account and make payment despite countless hours and numerous attempts seeking help. ** tarnished our credit despite having secured card with down payment and requesting account unlock.
Business Response
Date: 08/10/2022
Greetings!
In reference to removal of any derogatory marks on credit reports, the customer would have to file a dispute with the credit bureau for further assistance.
If there is any additional assistance needed regarding any other matters, please feel free to reach out to a member of the team.
Thank you!
Customer Answer
Date: 08/10/2022

Complaint: 17662081

I am rejecting this response because: Consumers need to be informed of this deceptive and fraudulent business practice. We still can't even get into our account, while they charge $10 a month for a paper **** and refuse to allow anyone of our employs who calls in with authorization to make changes.

Sincerely,

*******************
Business Response
Date: 08/12/2022
Dear **************,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The process to reset the security questions for the online portal has been implemented. I will follow up with you once it has been completed in up to 48 business hours. I have sent you an email to reply to for a point of contact for the online assistance.
The $10.00 fee for the account maintenance has been removed. As we discussed, your account is on WEB reporting and the fee was applied for fueling under **** gallons a month.
A credit for two late fees have been submitted in the total amount of $181.92. The credit will be applied to your account in one two two billing cycles. It may be applied on your next report date. Your currently have a credit balance of $15.00 with no unbilled charges. The online access will be resolved before you are billed again.

As you requested, we have added **** as an authorized contact to the contact.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

Thank you again. We value your business!
Executive Response Team
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If I could give them 0 stars u would!!!! If you thinking about getting this card RUN the other way! This card isnt going to help you its going to hurt you in the long run (as far your credit). Ive called to make payments multiple times. I tried using the automatic system that didnt work, I called the number on the back of the card I head on for over 45 mins to speak to someone to change by pin to only get hung up on. After attempting to change my pin multiple of times I just gave up and called back and they was close. The representative that was helping me never called back or anything. The very next day when I called the representative told me it was something wrong with their system thats why I wasnt able to make the payment and assisted with the payment but it will be considered late. I talk to three different people and nobody was able to assist me because we would have to try these steps first to avoid the $15 fee. The guy I talk to the day that it was due took my payment just like that no hassle or anything something they couldve done and we wouldnt have had any issues especially them knowing something was wrong with their system internally. So I receive a late fee for $75 call to the customer service and ask to speak to a supervisor they transferred me to ***** and he told me the only thing he can do is issue half off the late fee knowing that something was wrong with their system. So he in return transfer me **** (the manager) he was very rude and said he can offer the same thing but then when I didnt agree with it took back and said it was nothing else they can do and didnt transfer to anyone else higher than him because they dont take inbound calls. So I asked for a email address which he said he couldnt provide any other info and he was the only I could speak with. **** c*** its always someone higher than you Sir. *** dont worry Im not going to stop until I get this taken care. Next Im contacting Action 9!
Business Response
Date: 08/05/2022
Greetings!

We have resolved the customers issue by taking the following actions:

Submitted credit for late fee as a courtesy credit.
Successful contact has been made w/ the customer to identify and resolve all issues.

Please do not hesitate to contact a member of the team by replying to this email with additional questions.

Thank you!
Executive Response Team
Customer Answer
Date: 08/05/2022
This company have resolved my issue.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was used for fraudulent charges of $1,553 that I was held responsible for and forced to pay. I am seeking repayment of these charges. On June 14, 2022, I was emailed what looked like a phishing email with the subject FRAUD PROTECTION ALERT: Please confirm the recent activity on your account. The email was from *************************************** which looked like a scam email address to me. Nowhere did the email indicate it was from ARCO. The company FleetCor was not familiar to me--I deal with ARCO. I deleted the email without opening it, as everything about it looked like a scam. When I received my monthly ARCO statement, it was filled with fraudulent charges totaling $1,553, in addition to my legitimate charges. I immediately contacted ARCO and followed all of their instructions for disputing the fraudulent charges, which included payment of the fraudulent charges. Weeks went by and I heard nothing, so I called to inquire as to the status of my claim. I was informed that my claim had been denied because I did not respond to the fraud alert email. I sent an appeal, explaining that the fraud alert email looked like a scam and I had deleted it. Again, my claim was denied. This was pure negligence on the part of ARCO, to identify fraud on my account and knowingly allow it to continue. I pay an extra $22 per month on my ARCO card for fraud protection, yet they did not call me, speak with me, or receive an email confirmation from me regarding the fraudulent charges. They should have put a hold on my card as soon as they identified the fraudulent charges. They should have sent an email identifying themselves as ARCO, and blocked my card until I responded to the email. They should have called and spoken with me. They should not hold me responsible for fraudulent charges. That is how prudent, reputable credit card companies handle fraudulent charges. I would like a refund of the $1,553 I was forced to pay for the fraudulent charges on my June statement.
Business Response
Date: 08/03/2022
*******,

Thank you for your patience while we researched this matter.

Please note that communication regarding your Arco MasterCard account will come from Fleetcor Technologies, as this is the company who manages ******** cards. As a courtesy, we have issued a one time courtesy credit for $1553 due to the nature of the situation. This credit should reflect on your next billing statement. In addition, an agent's phone number has been provided via voicemail should you wish to follow up on this matter or have additional questions.

Thank you for your continued business with us.
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

Initial Complaint

Date:07/28/2022

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

This dispute is for *********************************. A public utility (water) in **. We opened an account with Arco on June 10, 2022. Our nearest gas station to our office changed from ** to Arco so we applied for new credit cards. On June 24 and July 5 of 2022 someone in ********** used one of our credit cards to purchase gas. The card they used is still on the paper they sent the card to us on. The total amount of the fraudulent purchases is $2,305.28. On July 7 I filed a fraud dispute form and emailed it to the company. I received a reply email on July 11th stating that since we have ten or more cards at our request then we waive any and all liability for unauthorized use of such cards. They denied the request. We are a Public Service District and are governed by the ************************* of ** and a nonprofit company. We have 15 employees and have no reason to be buying gasoline in **********. Whomever bought the gas in ********** had to have a duplicate card and know the driver pin number. No one from this company was in ********** to buy gasoline.The card that was used is card #**. It was issued to *****************************. I have not even presented him with the card yet. It is still in my possession glued to the paper it was sent to us on so there is no possible way Dain could use that card.We are a company that receive money from the rates that the ** ************************* assign **. The money we receive is from customers payments on their water bills.We would like a resolution to this ASAP. Thank you for your help.*********************** Office Manager

Business Response

Date: 07/29/2022

Dear Valued Customer,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

In reviewing the dispute further, we have submitted the credit in full in the amount of $2,305.28 that will be applied to your account in one to two days.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

Your reference number is MH11652361.

Thank you again. We value your business!
Melissa
Executive Response Analyst

Customer Answer

Date: 10/04/2022

On July 28, 2022 I filed a complaint against FleetCor (Arco) with the Better Business Bureau. We open an account with Arco on June 10, 2022. Then on June 24th and 25th someone fraudulently used our account to purchase gas and/or merchandise. The transactions took place in ********** and we are a public utility that solely operates in *************. We canceled the card that the theft took place on. We then decided it would be better to cancel all cards except for 3. **** did credit our account of the theft. Then the theft continued on cards 2 and 3. I canceled all cards after that and filed another dispute for cards 2 and 3. Card 2 had a total of $4,430.77 in fraudulent charges and card 3 had a total of $2,021.63. Again, our fraud dispute was denied. These charges all take place in ********** and we have no business in **********. We are a water utility operating in a small town in western *************. We are a nonprofit agency that is governed by the ***************** of West Virginia. I contacted our local state police and asked if I should file a report and he told me no because the charges were in ********** and we are in ************* and they could plainly see that we had nothing to do with this. We just want to get this mess settled and clear our account and never do business with ARCO again.

Business Response

Date: 10/06/2022

Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have closed the account as you requested.
A credit for the full balance due has been submitted. The credit will be applied to the account in 24 to 48 hours. The credit will zero out the account.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number 12393146.

Thank you again. We value your business.

Respectfully,
Executive Response Team

Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fleetcor and Fuelman fuel cards. Where do i start. Since March of 2022 with no changes made on our part to our cards Fuelman decided to shut our cards off for no reason. Every since then when we pay our acct (every week) the fuel cards shut off for the entire next day and sometimes longer than that. To resolve the issue you have to sit on hold for a couple hours to get someone that ends up hanging up on you. Now all the sudden we have a high risk fee to the tune of $700 +/- that comes off every month, we are high risk because our payment was to be paid every Wed. (Not due till Thursday), we started paying on Tuesdays every week, apparently paying 2 days earlier puts you in high risk. So we hired a new CFO and put her in charge of fixing. Started in April got her set up with everything they asked for (signed letterhead, notarized by admin......) Since April 1st our cards shut off for 2 to 3 days after we pay no matter what day we pay, we have called emailed with either getting hung up on or not responded to. Just yesterday we paid, instantly the cards stopped working and as i write this email they are still not on. Mind you we have 20 trucks but it is only affecting my OTR guys which is a 1/4 of that ( Changed local guys to a different card because of the issues) now as of today when we called, we never submitted money which my CFO did, said all was good and they should be back on. Cards still not working and i have 4 trucks sitting in truckstops that cannot move because fuel cards will not work. Also 2 of those trucks are fresh produce...... When we finally got manager on the phone said my CFO was not authorized all the sudden and i wasnt either....Hung up on us and here we sit still no fuel cards and no call back....Wow just Wow.
Business Response
Date: 08/01/2022
Dear Valued Customer,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have submitted a credit in the amount of $3,612.95. The credit will be applied in one to two billing cycles.
We updated your billing cycle terms. Your reports will generate on Saturday's and due on Friday's.
Your account is currently exempt from the late fee as well as the high-risk credit fee. The high-risk credit fee can take one to two billing cycles to come off.

If the fee is on the next report, please use reference number ********. I have noted in your case that we are to submit a credit.

The contacts on your account have been updated as well.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

Thank you for your time. We value your business.
Executive Response Team

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