Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just went online to pay my current bill, noticed there is a $34 charge for a high-risk credit assessment. I look on the back of the bill, it says they can apply this charge if my credit score goes below 600 or if I'm late on my bill any time within the past 12 months, neither of which is the case for me. My credit score is always 800 or higher (submitting proof), and I haven't been late paying my bill at all. I called, the guy I spoke with verified this. Says he got approval to drop the $34 that I was charged for this month (of course I have to pay it & then wait for my refund), but they also charged me this bogus fee in *********** I just didn't happen to catch it. I told him we've basically stopped using this card because of the deceptive things like this, and just reading the bbb log proves it. He said he cannot give me back $68 that I was wrongly charged for the other 2 months, just this one. He opened case #********. I would like my $68 back, I should never have been charged this in the first place, this is their mistake. I'm sending a picture of my credit score along with what their high risk policy states on the back of their bill. I shouldn't have been charged this at all, the guy I talked to agreed, it's such a scam. He says they started charging me this bogus fee back in March, if I need to I can also produce a document that shows what my credit score was at that time (still higher than 800). Fortunately those are the only few months we've used this card.
Business Response
Date: 08/26/2022
Dear Valued Customer,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit of $102.00 has been submitted. There are three fees of $34.00 each. Please allow one to two billing cycles for the credit to apply to the account.
We have started the process to remove the high risk credit fee. The fee can take one to two billing cycles to come off. I have documented your case to submit a credit if the fee is on the reports.

Your reference number is 11967856.

Thank you again. We value your business.

Respectfully,
Executive Response Team
Customer Answer
Date: 08/30/2022

Complaint: 17777858

I am rejecting this response because: I received a voicemail on Friday saying that they would credit me these charges, which is what I'm asking for. I do not want to accept this response until I see it actually happen. If and when I receive the credit, I will accept this response. Also I had called back after I had filed this claim and asked for them to provide me with whatever documentation they had that allowed them to start charging me this bogus high risk fee (which I got no notice of beforehand, it just appeared on my bill), of course they said they couldn't do that, this is just something that their "system" does, which I don't believe. I'm also curious how many businesses they've charged this bogus fee to in hopes that the businesses won't catch it, I'm guessing larger companies just pay the total amount due on their bills & this $34 fee constantly goes unnoticed. I'm sure Fleetcor is making a lot of money off of businesses not paying detailed attention to their bills, this should totally be illegal.

Sincerely,

***********************
Business Response
Date: 09/06/2022
Greetings,
We understand your concern and appreciate the opportunity to assist you.
You will need to follow up with the business credit agencies to file a dispute. The dispute will then be sent to *************** to process and respond to.
Your reference number for our communication is MH12013945.
Thank you,
Executive Response Team

Customer Answer
Date: 09/09/2022

Better Business Bureau:
Fleetcor has contacted me on several occasions in an attempt to make this right, they have told me that they have credited my account, they have sent me screen shots of the credit, etc. ******* has been extremely responsive and seems to be doing everything she can to get this issue resolved. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed for ******, I only used $50 worth of gas, and I am the owner of the account when I tried to fill up gas again my account was locked I tried calling customer service they didn't help at all I'm very disappointed in fuelman right now.
Business Response
Date: 08/31/2022
Greetings!
We attempted to resolve the customer's issue by completing the following:
- Successful contact was made with the customer and the update was provided. There was an issue with the submitted security deposit. While the documentation presented supports the transaction was attempted, we did not receive the requested documentation supporting the transaction was successfully withdrawn from the customer's financial institution. Due to this, the customer's account will remain in its current status.
- The request was made both in conversation via phone as well as email. We have had no further correspondence from the customer.
If assistance is needed regarding any other matters, please feel free to reach out to a member of the team; we will be happy to assist.
Thank you!
Executive Response Team
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year I opened a ** fuel card account for my business through Fleetcor. I made the last gas charges in November 2021 and paid the balance in full plus a late fee in December. I have no idea where all of these charges have come from, especially since my balance showed $0 in January. I got an email this month from a collection agency stating that I owed Fleetcor $1301.83. I have not made any fuel charges to this card since last November. There is no explanation as the where these charges are coming from. Fleetcor is a predatory lender, plain and simple. There is no reason my company should be getting threatening emails from a collection agency over charges my company has NOT made. We don't even carry these fuel cards any longer.
Business Response
Date: 08/24/2022
Dear ************,

We have this matter resolved by taking the following actions.

A credit in the amount of $1,301.13 has been submitted to the account. Please allow up to 72 hours for the credit to be applied. This will zero out the account.
The amount in collections for $1,301.13 were accumulated by late fees that were accessed. The account was still open, therefore, the fees were being applied.
I have confirmed that your account closed in April and the fees were stopped.

If you will need further assistance, you may send an email to **************************************** Enter your account number and ********************** name in the subject line. Your reference number is 11933315.

Thank you for your time,
Kind regards,
Executive Response Analyst
Initial Complaint
Date:08/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received these cards back in May 2022 I believe, and NEVER opened them. We currently have a ***** Exxon account and was not ready to use our cards just yet. We NEVER activated them or even detached from the paper they came on. On July 3, 2022, we received an email of our usage report. We didn't quite know what this was considering we had not used them yet. To our surprise there had been *********************** a matter of 2 days totaling $3,737.97! Over the past 2 months we have been calling anyone who would listen about this matter, to which we were told it would be taken care of, yet we keep receiving emails telling us that our account is delinquent. Not only is this unacceptable but EXTREMELY unprofessional and now credit damaging! We are a reputable company and to have our credit be damaged in any way is going to be a big problem if this is not fixed immediately! And now as I've googled the Better Business Bureau, I see that we are not the first ones that this exact same situation has happened to. We are NOT going to be paying this bill that is now showing a balance of $3,959.88 and if this even reflects on our credit, we will be responding with a legal force and from the information I'm gathering on the BBB, could easily fall into a class-action suit and to warn people to STAY AWAY from applying to this credit card. The fact that this has happened is one thing, but to be IGNORED for months now with NO action is unacceptable, unprofessional & inexcusable and we want answers NOW! Acct #*******
Business Response
Date: 08/23/2022
Dear ******************,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have submitted a credit for the fraudulent charges in the amount of $3,737.97.
The credit for the late fee has been submitted in the amount of $267.88.
Your account has been unlocked. Please allow 24 to 48 hours for the credits to be applied to your account.

I have confirmed that the card in question is locked. We are happy to replace the card for you. Please advise by replying to this email in up to 7 days.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

your reference number is MH11920260.

Thank you for your time We value your business.
Respectfully,
Executive Response Team
Initial Complaint
Date:08/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we received statements from ** AND IT WHOULD SHOW PAYMENT DUE but something wasnt adding up till i finally went on line ad looked at gallons used the about they were charging us was wrong i went into vehicle management report and at the end they wer charging us a late fee on all the monies that were owed included abount not even billed for at about ****** a month (wgich i think that rate is high) and a high credit **** of ****** a month this started in january of ********************************************* only on vehicle management report i think they were taken advantage of people and i think a lot i people dont relize what they are doing
Business Response
Date: 09/01/2022
*******,

We are sorry to hear that you have experienced issues with fees on your account. If you wish to discuss this issue further, please reply to the email sent from our customer care team on 8/26/22.

Thank you
Initial Complaint
Date:08/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 16 I applied for a business gas card from ** solutions using the web application. In inputted the business information and there was a section on the application that asked for my social which I inputed, note this is a business card that Im applying for and not personal so I had no idea that theyd be pulling from my personal file, no where in the application did it state either that I would get a hard inquiry to my personal credit file, i was of the opinion that my social was only need for identification purposes. After submitting I received a email with a hard inquiry. I waited untill the morning to call customer service to get them to remove the inquiry, I was transferred to an account manager whose phone rang without answer, the mailbox was full so i could not leave a message, i called customer service to see if they could try calling her for me but i was told that no account manager was assigned to me and theres nothing they can do to help me, i asked to be transferred to someone in the credit department because who i was speaking with is in sales, i was again told that she works from home so she cannot transfer my call.
Business Response
Date: 08/29/2022
Greetings!
We apologize for the complications. A dispute must be filed with the credit bureau to correct any derogatory marks or negative reporting.
If you have any other matters that need assistance, please don't hesitate to contact a member of the team.
Thank you!
Executive Response Team
Customer Answer
Date: 09/07/2022
On August 16 I applied for a business gas card from ** solutions using the web application. In inputted the business information and there was a section on the application that asked for my social which I inputed, note this is a business card that Im applying for and not personal so I had no idea that theyd be pulling from my personal file, no where in the application did it state either that I would get a hard inquiry to my personal credit file, i was of the opinion that my social was only need for identification purposes. After submitting I received a email with a hard inquiry. I waited untill the morning to call customer service to get them to remove the inquiry, I was transferred to an account manager whose phone rang without answer, the mailbox was full so i could not leave a message, i called customer service to see if they could try calling her for me but i was told that no account manager was assigned to me and theres nothing they can do to help me, i asked to be transferred to someone in the credit department because who i was speaking with is in sales, i was again told that she works from home so she cannot transfer my call. This is my second time filing this complaint. i didnt receive an email and upon checking the dispute I realized that my time to respond had past. I did do what the company advised, upon speaking with experian inregards to the matter, they informed me that Fleetcor had to send them communications about getting the hard inquiry removed and that I cant do it personally. Ive contacted customer service once more and relayed this information and Fleetcor informed me that they cant assist me.
Business Response
Date: 09/12/2022
Greetings!
We have attempted to resolve the customer's issue, but the customer must file a dispute with the credit bureau.
If any other assistance is needed, please feel free to reach out and a member of the team will be happy to assist.
Thank you!
Executive Response Team
Customer Answer
Date: 09/13/2022

Complaint: 17741587

I am rejecting this response because:
I have contacted Experian about the issue who initially informed me that the Fleetcor had to send communication to the about deleting the enquiry. I have stated this multiple times before. I dont know whats so hard for you guys to atleast try assist me by communicating with Experian on my behalf.

Sincerely,

*********************
Business Response
Date: 09/19/2022
Greetings,
Thank you for allowing us an opportunity to further assist you. You will need to file a dispute with Experian. Experian will not take any action without a dispute being filed. Once we receive the dispute, we will then take action.
If you have any questions, please send an email to *************************************** and enter your reference number MH12169728 for assistance.
Respectfully,
Executive Response Team

Customer Answer
Date: 09/20/2022

Complaint: 17741587

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:08/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used their Fleet cards & joined their accelerator rewards program that earned points redeemable for cash gift card. We redeemed ****** points April 6, 2022 for a pre-paid gift card in the amount of $475.00. We have not received the gift ***************************** Premium can not advise when a new card will be sent. We have contacted them on June 9th (Case#********) in which we were told it would be escalated so a new card would be sent. On July 15, 2022 we contacted Universal Premium again after not hearing anything & were told they would escalate the case again (Case#********) Than again on August 16, 2022 we contacted Universal Premium a third time & were told there was still no update. They didn't know when they would hear anything. I than asked to Speak with a Supervisor. She also told me she had no further *************** pretty much have to wait for them to address it. No resolution date could be given. Case was escalated again (Case#********)
Business Response
Date: 08/22/2022
Dear Value Customer,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A replacement card has been ordered today. You should receive the card in 7 to 10 business days or sooner.
The card was shipped to the address on your account.
I have provided you with the last 4 digits of the card number.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews
We are happy to further assist you. You may use reference number MH11885625
It was a pleasure to assist you.
Thank you for your time. We value your business.
Respectfully,
Executive Response Team
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had applied and was granted a secure ****** card ($500) in which I cancelled two months after received as the card had no benefit to me. I have been getting the run around ever since for return in security deposit as of June 12, 2022. I contacted ** 6/20 in which was told account has been closed but did not receive any return of security deposit. Contact was made again on 6/28 and advised by ***************************** that the account was turned over to ******************************** stating it won't be processed till 7/5 and to wait another six weeks. It is now 8/17 and funds still have yet to be received back to account nor have I received a response back on the status as I sent an email 8/16.
Business Response
Date: 08/29/2022
*****,

Thank you for taking the time to speak with us. We have confirmed the correct address and apartment number that the refund should be sent to.

Please continue to keep in contact with the agent you spoke with if you do not receive your check within 14 days.

Thank you for your continued patience.
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our business used Fuelman for diesel fuel. We noticed the fuel seemed high even with the price increase. We never received an email or letter stating we were being charged for late fees or service charges. On 4 different occasions I was unable to even log in to my account due to their system being down. I was having to pay my bill over the phone. I was unable to get online for a total of 6-7 months. Therefore I couldn't see all the extra fees they were tagging on to my bill. Finally when I was able to get logged in with the help of the 8th person that worked at fuelman, I could see all the fees. I went back as far as June 21st 2021 to June 6th 2022 I was charged a total of ******** in late fees and ****** in service fees. When I contacted Fuelman with these numbers they said they would refund my last late charge of ******** and the ***** service charge, which they did. I was still charged an extra ***** dollars in late fees and ****** in service fees. I've spoke with fuelman a dozen times now and they state they will make my case a high priority and ill receive an email in 72 hours from the head quarters. Never have I received any email or phone call. When I call to check on the case with the case number they give me, they can never find it. This has been going on for months with no resolution with Fuelman. This is the worst company ever. I would never use this company nor refer anyone to them. Absolutely unacceptable!
Business Response
Date: 08/22/2022
Greetings!

We have attempted to resolve the customer's complaint, but the customer has been unavailable. We would like to provide the necessary resolve for your issue.

If you are still in need of assistance, please feel free to reach out to us via email at: **************************************** and provide us with the following case number to assist - 11869433.

Thank you!
Executive Response Team
Initial Complaint
Date:08/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My company ** Mastercard operated by Fleetcor was charged two late fees as a result of an erroneous charge generated by Fleetcor that we were never notified of, and thereby had no way to even pay. After contacting the company in April, they claimed that they would credit back a portion of the erroneous charges, $380, but that I had to pay the full balance and the credit would appear on the next billing statement. After several months of this not happening, and calling them every month when it didn't, they unilaterally cancelled my account. Then claimed that the credit couldn't be applied, because the account was cancelled. So they stole $380 from my business. I have never dealt with a more shady and incompetent company. ** and any other company that if affiliated with them needs to end that relationship if they wish to remain reputable. I don't care about the account being closed, because I don't wish to do business with them. I do want my $380 and the 30+ late that they reported the the business credit agencies refunded and corrected.
Business Response
Date: 08/16/2022
*****,

We are sorry for any negative experience you had with our business.

After reviewing your account, we did notice the credits that **************** had promised were not applied to the account.

Therefore, we have issued a credit in the amount of $430.29. This is for 2- $190 High Risk Fees and 50% off the Late Fee of $100.57 This will be applied toward the current balance owed on the account ($5232.77).

If there are any negative credit reports that you feel are incorrect, you will need to file the dispute with the credit bureau(s) that was reported to. *********** will then file a dispute through our credit reporting team for review.

We hope you find our response satisfactory.
Customer Answer
Date: 08/16/2022
Since Fleetcor has claimed to credit the account $430.69 in response to my complaint, I have submitted a payment for $4802.48 to close out my balance with Fleetcor for 8/17/2022. That is the owed amount of $5232.77 minus the $430.29 credit they have claimed to have posted. I do not want any additional late charges or negative reports if Fleetcor fails to credit the amount they claimed to have credited again.
Business Response
Date: 08/17/2022
Dear Valued Customer,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

I confirmed that the credit of $430.89 was submitted on 8/16/2022. The credit will take one to two billing cycles to apply to the account. It may be applied on the next report date.
We normally would exempt an account from the late fee for one billing cycle, however, we exempted the late fee through 12/31/2022,

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews
Thank you for time. We value your business.
Respectfully,
Executive Response Team
Customer Answer
Date: 08/17/2022
This response is unacceptable. Fleetcor has been giving me this response for months and this is what caused the issue. If they fail to credit the $430 on 8/17/2022, the account will be reported as late to the business credit agencies. Secondly, if I were to pay that $430 portion now, and they credit it to the account, there is no way for me to receive the funds because the account is closed. I am requesting written confirmation that the credit is processed on this billing cycle and that the account will not be reported as late by Fleetcor again.
Business Response
Date: 08/17/2022
*****,

We are sorry that our initial response was not satisfactory.

Our **************** Team has provided an email with a screenshot showing the credit had been applied on 8/16/22.

We hope to have addressed any ongoing concerns you have expressed.

Thank you

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Corpay is NOT a BBB Accredited Business.