Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continually charges me $25 every month, sending an invoice and demanding payment. I never asked to have an account open with them yet they did so anyway without my approval. Furthermore, after receiving their invoice for the first time, I called and disputed the charges with them, explaining that I did not open an account nor had I used their product/service and would not be paying them. I was told at that time that my account was closed, I would not be billed anymore and they would give a credit back to the account for a zero balance. Fast forward six months later, and every single month I get an invoice from Fuellman with the same charges and I spend an hour on the phone with them going through this entire **************** again. Ive spoken to customer service, to my fleet account manager, to somebody who told me they were a supervisor on duty, none of whom can figure out how to close this account, stop sending me invoices, and stop attempting to charge me for something that I have never in my life used. All I want is for them to stop billing me every single month and close this account for good.
Business Response
Date: 11/14/2023
Greetings,
Thank you for taking the time to speak to me today. We appreciate the opportunity to assist you and apologize that your request wasn't resolved the first time you called our team.

I have taken the following steps to resolve this matter:
I closed the account in all systems
A credit of $25.00 has been submitted and will be applied to your balance within 24 to 48 hours.
The package fee has been opted out.

Application issue:
Your information was submitted on the Fuelman website.
The agent made an outbound call and you did inquire about the interest rates.
The agent read the disclaimer to you, which you had agreed upon.
Before the agent had time to speak with the team, an agent sent the cards to the processor.
We sincerely apologize for the inconvenience this has caused you.

If you will require further assistance with this matter, I have provided my direct email in a separate email to you. You may also send an email to **************************************** Enter your reference number ******** in the subject line and your account information in the body of the email. An agent will contact you as soon as possible.

Respectfully,
Executive ResponseTeam
Customer Answer
Date: 11/14/2023

Complaint: 20866126

I am rejecting this response because:
I have been told this same response, almost verbatim, no less than three times in the past yet the problem persists. We can close this BBB complaint and reopen it next month when/if it occurs again, or leave this complaint case open to see if any results have actually occurred. Unfortunately, the only way to know if anything has truly been done to resolve this issue is the wait another 30 days for the next invoice to come.
Sincerely,

*****************************
Business Response
Date: 11/14/2023
Greetings,
We completely understand your hesitation in believing that your account is closed. You have my direct email address in the event you will require further assistance with this matter.
I ensured that the account is closed in all systems and stopped the fee.
Thank you for your time and patience.
Respectfully,
Executive Response Team
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE CALLED MULTIPLE TIMES REQUESTING TO CANCEL MY ACCOUNT. WE NEVER USED NOR ACTIVATED THE CREDIT CARDS BUT THEY CONTINUE TO CHARGE US $49 A MONTH. THE FIRST TIME I CALLED TO CANCEL THE ACCOUNT THEY ASSURED ME IT WOULD BE CANCELED BUT THAT I STILL OWE THE $49. THE NEXT TIME I CALLED TO CANCEL, THEY ASSURED ME THAT IT WOULD BE CANCELED AND SHOULD NO LONGER RECEIVE STATEMENTS, THEN SENT A STATEMENT SHOWING A REFUND ON THE NEXT $49 DUE. BUT, ONCE AGAIN THIS MONTH I HAVE RECEIVED A STATEMENT FOR $49. WE HAVE NOT ACTIVATED NOR USED THE CARDS SENT TO US.
Business Response
Date: 11/14/2023
Greetings,
Thank you for allowing us the opportunity to assist you. We apologize for the negative experience you have had. I have taken the following steps to ensure the account is closed:
The account is now closed in all systems.
A credit of $49.00 has been submitted as we discussed.
I provided you with my direct email in the event you will need further assistance. You may also email ******************************************* Enter your reference number ******** in the subject line and your account information, along with your request, in the body of the email.

Respectfully,
Executive Response Team
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has consistently failed to follow through with their contractual obligations. They provide gas cards for businesses to run their fleet. The billing has been consistently wrong - an additional $5k charge is added every cycle that was not agreed upon. Once we finally caught it, they removed the charge. However, it appeared intentional to overcharge and violate the agreement.The biggest and most pervasive issue is that the cards stop working periodically, leaving out vehicles stranded because the drivers no longer have access to fill gas in their tanks to return home. Our current issue has been 6 days of the cards not working. We have called in multiple times and after hours of holds, we are told our issue will be escalated to no avail. This is not the first time (or 10th time) this has happened but it is the longest time. We are extremely disappointed and will look to quickly find another fleet gas card provider. However, we urge anyone considering doing business with this organization to reconsider. You will not have reliable service or accurate billing.
Business Response
Date: 11/15/2023
Greetings!
We received the customers complaint and have tried to reach her with no success. The customer did respond via email that while disappointed with service, the issues have been addressed and resolved.
If assistance is needed regarding any other matter, please don't hesitate to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 11/15/2023

Complaint: 20843219

I am rejecting this response because:

The business did not try to reach me. We solved our own problem after countless hours on the phone with them. Each time when we ended the conversation, I confirmed that they had ***************** information for me and confirmed that they would return my call that day. I did not receive even one call.
Also I have asked for reimbursed for the over ******** and the issues that we experienced but they have again not addressed that.

Sincerely,

*****************
Business Response
Date: 11/21/2023
Greetings!
Successful contact was made with the customer where she confirmed they resolved their own issue and referenced poor service. We took the feedback and stated we would pass on to upper management to address any coaching opportunities. At this time, we show no approval to extend for any credits.
If additional assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Analyst
Customer Answer
Date: 11/28/2023

Complaint: 20843219

I am rejecting this response because there was absolutely nothing done on the company's side to resolve my issues.

Sincerely,

*****************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid $114 two days ago. I was told thhat was all i owed and that there was no other bills or charges due or coming up. I have a $42 credit on my account. I havent used the card snd now i have a bill for $65. I am told that i have a late fee coming as well. But 2 days ago when i paid the $144 to pay off card was told i have no more charges that i owe. Now i am told that the $57.42 charge that was paid in the $114 payment i made was not in that payment but mind you i was told 2 days ago after paying $114 that i dont owe anything else. Every week the add on charges and late fees of $99 when you pay the bills off and tell you that you didnt pay a previous invoice. When you pay the bill off and it show $0 amnt due. Ive paid over $600 in the past weeks and it is an ongoing thing. So now im told i have another bill and late fee coming.
Business Response
Date: 11/14/2023
*******,

We hate to hear about your experience with our company.

After reviewing your account, the High-Risk Fee was added due to late fees and a drop in the commercial credit score being reported. As stated in our email to you earlier this afternoon, a credit of $65 will be applied to your account. Once you have spent the $65, please email our agent ******** whose contact information was provided in the email. He will assist in closing the account and has protected the account from further late fees through the end of November.

Thank you for your patience while we researched your complaint.
Initial Complaint
Date:11/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Opened an account ** fuel card with this company under name Cybertronics ************************** LLC account ***** had account for a year no missed payments was contacted by a rep in July 2023 and advised was eligible for ** Expense card limit was increased from $1,000 to $2,000 card would allow for other things besides just fuel, entered into a long term rental with Hertz Rental Car for 11 months requested a increase and received increase to $2500 which gave room for rental and hotel stays as well as fuel when traveling not even 2 weeks after receiving increase received a email on 11/2/23 stating that change to account reduced $2500 to $600 limit reason given when called was hackers could hack account and utilize extra credit limit that was not used and available. This company has severely put my company in danger of Business loss and possibly having to shut down because now we no longer even a have a limit to cover the rental car we desperately depend on and will have to turn the rental car in we rely on for business. We have have had several balances exceeding 75% of the credit amount issued and have always paid our bill on time, we have desperately left several complaints with customer service and have received no response and the next authorization needed to continue our rental car needs is closely approaching and no one is responding at all. This company has really screwed us over by doing a bait and switch on us and lowering our credit limit for no legitimate reason.
Business Response
Date: 11/09/2023
Greetings,
Thank you for allowing us the opportunity to assist you with your concerns. The following actions have been taken in an effort to resolve the issue with the credit line.

We requested a credit limit increase which was denied due to the credit score. If you feel there is an error in the credit score, please contact the commercial credit bureaus.
The credit limit was reduced due to the credit score.

We understand this is not the outcome you had hoped for and apologize for the inconvenience it has caused you.

If you will need further assistance with this matter, please send an email to customercare@fleetcor and enter your reference number ******** in the subject line, your account information in the body of the email, and include the reason for assistance.

Respectfully,
Fleetcor
Initial Complaint
Date:11/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The account was paid. They are reporting to the credit bureau that I owe a balance. I have called customer service many times to have this issue resolved but I have not been successful. I have been transferred to different departments with know one having any knowledge of what I'm talking about. I was even told that I don't show a balance being owed. This company is the worst, **************** is horrible.
Business Response
Date: 11/08/2023
*****,

We apologize about your experience with our company and customer care interactions. After reviewing your account, our system shows it is paid in full.

If there are credit report items you feel are inaccurate, please file a dispute with the reporting bureau(s). They will contact the proper team members within our company for a review and investigation.

Thank you
Customer Answer
Date: 11/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple months ago, I noticed a High Risk Credit Fee appear on the invoices we received. I called to get it removed, as I had no knowledge of this being added. As it turns out they changed the format of their invoices, now to include fees and additional charges that were previously hidden in a separate fleet management report. Since we regularly (every 2 weeks without fail) received the invoice by mail several days after the invoice due date, we were unknowingly being charge late fees on top of the high risk credit fees we were unaware of. We never received a single letter or email about the additional fees. In fact, what we did receive were regular calls the day after the invoice from Fleetcor was due asking for the money, which was paid immediately (and I informed the caller that were still waiting for the invoice), but NO mention of the additional fees being charged. I went and downloaded the last two years of fleet management reports and discovered I had been overcharged $2384.77 in late fees in 2023 and $3360 in High Risk Credit Fees in 2023 for a total of $5744.77. I was able to download the majority of the management reports for 2022 but not all and discovered at least another $1077 in High Risk Credit Fees and $479.26 in late fees. For the past two months, since they changed their invoice format to include fees, I have been trying to recoup the money taken due to this bad business practice, but have been jerked around by one "customer service' agent to the next. I am ceasing business with them, but from my conversations with other businesses, it doesn't sound like I'm the first to encounter this type of thievery.
Business Response
Date: 11/13/2023
Greetings,

Thank you for allowing us the opportunity to assist you. We greatly appreciate your patience and have resolved your concerns.

We have submitted credits to your account for the fees.
High-risk credit fees: $4,197.00
Late fees: $2,759.47
You and I confirmed that your account is now set up on auto-pay.

If you feel you will require further assistance with this matter, please email our support team at *************************************** and enter your reference number ******** in the subject line and your account information in the body of the email. An agent will contact you as soon as possible.

It has been a pleasure to assist you. We value your business.

Warm regards,
Executive Response Team.
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representative from the company, *******, was AMAZING and not only helped resolve the problem, but restored my faith in the company and our ability to continuing doing business together.

Sincerely,

*****************************
Initial Complaint
Date:10/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** in ********** ** has had fraudulent charges to our Caseys Business Mastercard. My first fraudulent notification started on July 12, 2023 with an email from ************************************** stating that their was possible fraudulent activity and I replied stating that we did not make the charges in the amount of $497.86 on card ending in 0534.My second fraudulent notification was on July 18,2023 with an email from ************************************** stating that their was possible fraudulent activity and I replied stating that we did not make the charges in the amount of $300 on card ending in 2995.I received my statement charges on July 20, 2023 and noticed some other charges that were not made by us and contacted customer service at ********************** immediately regarding the charge on card ending **** in the amount of $350 and the gentleman I talked to on the phone told me to dispute the charge on my online account which I did. I also filled out the fraud dispute processing form for each incident after speaking to someone else in the fraud department at fleetcor regarding our Caseys Mastercard. I have 4 disputed charges that they did not stop totaling $1462.18 and are still accumulating Late fees on the disputed charges totaling $557.80
Business Response
Date: 10/26/2023
Greetings!
We received the complaint referencing fraudulent activity on the account and the late fees assessed.
It is requested of our customers due to our systems being primarily digital, that when fraudulent activity occurs on the account payments are still satisified in full. An investigation will be conducted and if transactions are found to be fraudulent, the amount is then reimbursed at the conclusion of the fraud dispute outcome.
In this instance, the account was short paid and payment amounts deducted the fraudulent activity. It was also discovered that the account has 10+ cards on the account which makes customers liable for all transactions on the cards.
We apologize for the confusion, but hope this provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 10/26/2023

Complaint: 20755694

I am rejecting this response because:
I followed up with the fraud alerts that I received via email and said we did not make those purchases and that was not taken care of immediately. Those charges were let through the fraud department. I attached those responses on my original complaint.
I then called the fraud department when I received my statement, and explained to them the charges were fraudulent and they told me to go into the Caseys portal and **** those invoices fraudulent, they never told me to pay them.
We have been a valued customer with ******* for over 20 years and am very disappointed that this is not being worked out by Fleetcor on behalf of Caseys. We have purchased gas from ****** alone for all of our service techs and the fraudulent charges were not made at ******* locations. If you look at our past history, you should be able to see this.

Sincerely,

*********************
Business Response
Date: 11/02/2023
Greetings!
We received the complaint referencing fraudulent activity on the account and the late fees assessed.
It is requested of our customers due to our systems being primarily digital, that when fraudulent activity occurs on the account payments are still satisified in full. An investigation will be conducted and if transactions are found to be fraudulent, the amount is then reimbursed at the conclusion of the fraud dispute outcome.
In this instance, the account was short paid and payment amounts deducted the fraudulent activity. It was also discovered that the account has 10+ cards on the account which makes customers liable for all transactions on the cards.
We apologize for the confusion, but hope this provides the necessary clarification
Thank you,
Executive Response Team
Customer Answer
Date: 11/02/2023

Complaint: 20755694

I am rejecting this response because: I did everything I was told to do when I called the original time when I was notified there were fraudulent charges. Fleetcor (******* Business Mastercard) are the ones that did not follow through with stopping the fraudulent charges.

Sincerely,

*********************
Customer Answer
Date: 11/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
*********************
Business Response
Date: 02/26/2024
We have carefully reviewed your account and, as a gesture of goodwill, have decided to issue a courtesy credit of $471.55. Please note that this credit was applied to your account on 11/10/2023. We trust this resolves your concern and appreciate your understanding in this matter.
Customer Answer
Date: 02/27/2024

Complaint: 20755694

I am rejecting this response because: The entire balance should be removed from my account, because there is a whole file of the fraudulent charges that were stopped or declined and the remaining balance on the account are fraudulent charges as well. After trying to resolve this matter in November 2023, Fleetcor did not respond to any mediation tries. So going forward, until my balance is cleared I will not accept any other offering.

Sincerely,

*********************
Initial Complaint
Date:10/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have used Fleetcor's card for fuel and maintenance purchases for 3 years. My due date is the 15th of the month. This weekend, I logged in (14th) to pay my bill, when I noticed they moved my date to the 13th. I called today (16th) and was informed I would be charged a late fee (which will result in $1000 fee and $300 high risk fees) . We pay extra monthly for payment forgiveness but will have to pay upfront the fees and then will be credited the 2nd billing cycle. This is predatory practices. I have never had a creditor change a due date like this or go ahead and charge late fees and then credit back. We will be closing our account whenever they decide to clear it.
Business Response
Date: 10/17/2023
******,

We hate to hear about your billing and customer service experience. Upon review, we protected your account from late fees through mid-November 2023. A follow-up is scheduled for November 10, 2023, to review the most recent statement. If at that time a late fee is assessed, a credit will be issued.

We hope you find our response time and resolution satisfactory. Thank you for your continued business with us.

Best regards
Initial Complaint
Date:10/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 3, 2023 we received a letter from Fuelman with the Attn to ***************************. ***** is in no way affiliated with us and we've never heard of him before. He seems to be using our name and address to open up account. I called ********************'s number ***************) which leads around in many circles. I spoke to one person and they put me right back in the phone queue and eventually had to hang up after pressing numbers and getting no where. I called back again an pressed a number and ended up speaking to ************. **** advised me that ***** would have to call them because he was the one that set up the account. So they would have to speak to the fraudster to get the account fixed. I advised **** to let it go on record that I did call and ask for our name and address to be taken off of the account. If ***** does create a bill, a bill better arrive to our address with our name on it. They stated that they couldn't do anything about someone creating fraudulent accounts with our names. How do you NOT have a fraud department. It seems as if Fuelman only cares about opening accounts, even if you're doing it fraudulently. Do better Fuelman.
Business Response
Date: 10/09/2023
Greetings!
We received your complaint for assistance stating the account on file was opened in error utilizing your information fraudulently.
The account has since been deactivated.
If additional assistance is needed, please feel free to reach out to a member of the team.
Thank you,
Executive Response Analyst

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