Business Profile

Credit Cards and Plans

Corpay

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Against ****************** for Unjustified Late Fees I am writing to formally file a complaint against ****************** for imposing unjustified charges on my account. Despite making timely payments, I have been consistently charged a $75 late fee on my bill statements. I believe I am being defrauded, as the charges on my account exceed my actual transaction totals.To provide a detailed overview:Account ************* Transaction Summary (June 1 - August 31): My total transactions amounted to $425.27. I have been diligent in making payments every two weeks, ensuring they exceed my transaction totals.June 1: I was charged an activity fee of $26 not sure why this charge is about.August: An invoice was issued for $260.74, with an inexplicable prior balance of $150 added.Payments: On August 15th, I made a payment of $320.49, and on August 31st, another payment of $156.32. (Please refer to the attached screenshots for verification.)Unjustified Charges: Despite my timely payments, I was charged a $75 late fee on September 1st. I am being subjected to late fees and other charges without valid reasons.Given the above, it's evident that I am being billed more than my actual transaction totals. This discrepancy, combined with the unwarranted late fees, has led me to believe that I am being taken advantage of financially.I kindly request the following:A thorough review of my account and the removal of all unjustified charges, including the recurring $75 late fees.Assurance that no further unwarranted charges will be added to my account.If a satisfactory resolution cannot be achieved, I request the cancellation of my card with ****************** to prevent further financial discrepancies.I trust the Better Business Bureau will assist in resolving this matter promptly. I am prepared to provide any additional information or documentation if required.Thank you for your attention to this matter. I anticipate a fair and swift resolution.Sincerely,*****
Business Response
Date: 10/03/2023
Greetings!
We received your complaint referencing the Late and High Risk fees associated on the account. Please see below.
Upon review of your account, we discovered the following:
Late Fees - assessed when the balance stated on the invoice is not satisfied by the specified time.
- There are several late fees assessed on the account.
*7/11 we received payment in the amount of: $ 69.23.
*Payment was due on: 7/28/2023, which we never received payment for.
*Payment was due on: 8/14/2023, but we received payment on: 8/15/2023 (1 day late).
*Payment was due on: 8/29/2023, but we received payment on: 8/31/2023 (2 days late).
All late fees assessed would be valid and no credit waiver will be extended at this time.
High Risk Fees - assessed if there is one or more late fees within a 12-month time period or if there is a drop in the credit score. (This fee was implemented on your account due to the late fees).
If additional assistance is needed please feel free to reach out to a member of the team and we will be happy to assist.
Thank you,
Executive Response Analyst
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fleetcor, as the merchant services provider for Speedway and subsequently 7-eleven (upon their acquisition of Speedway) engages in what can only be considered predatory lending practices. Upon the ownership change mentioned above, Fleetcor changed the terms of the monthly invoicing to net 15 days. For the last six (6) months we have received the statement and remitted payment the same day in an effort to get it them in time. They have charged us a late fee of ***** every single month since the acquisition. In one instance they received a payment two (2) days before the due date and STILL charged us a late fee (more than 60 days later, they credited that late fee back to us). Bottom line is there is simply no way to pay them fast enough. After contacting them multiple times in an effort to salvage a long-term relationship, we requested our account be closed. We were promised additional credits for late fees, but they were never received or applied to our ****************************** is a large corporation and I admire them for their success. I would be willing to bet, however, that they would never conduct business with similar invoicing practices as theirs.After decades of business, a refund of the exorbitant late fees would be a reasonable gesture on their part. We won't hold our breath.
Business Response
Date: 09/26/2023
Greetings!
We received the customers complaint for assistance with the terms change and fees associated with the account. Unfortunately, we have been unable to make successful contact to provide additional assistance.
If assistance is needed regarding this matter, please feel free to reach out and a member of the team will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 09/26/2023

Complaint: 20626428

We have repeatedly responded to their emails. Including today (screenshot attached)
Considering they issue and service our credit account, they would already have all of our contact information.
However, assuming, by chance, they do not, it is *********************** ************
*********************
Managing Member
*********

Business Response
Date: 10/10/2023
Greetings!
While the customer is responding to the email correspondences, successful contact is needed to provide the appropriate assistance. We've attempted to contact the customer at the number provided, but have not been successful.
If assistance is still needed, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 10/10/2023

Complaint: 20626428
I would wager, when they claim, they are attempting to contact us - they are referring to the repeated emails we receive from a Khendall ******, Executive Response Team, Comdata.
The emails are identical every time and simply request that we provide a phone number. No phone number to call them is provided.
No email or phone response from them has ever been received. They've charged us hundreds of dollars in fraudulent late fees, I assure them - if they were really attempting to call or email us, we'd answer.
If this is how they resolve issues, imagine how they conduct business in general.
Attempt # 5 - Our contact info is *********************, *********************** *****************.467.1550.
Do what's right and just. Refund the late fees. We've closed our account after decades of doing business.
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the 30 day free trial. Before the end of the 30 days, I closed my account because we were not generating enough savings to cover the impending fees.My account had a positive balance after it closed. They sent me a check after 30 days, so the account was zero.A late charge came in from when the account was open and they charged me a **** fee. I called to pay and the customer service person said they would refund the fee and only charge me the amount, so I gave my debit card. He charged the full amount including the $**** fee. Once it was paid, the fee refund showed up for -$**** balnace and they have been emailing me ever monthly.I called customer service and the guy could not helped me. His manager was a woman and she said that Fuelman does not refund fee balances refunds.I told her to keep the $2 and stop emailing me, but this isn'r right.What they did was shady.
Business Response
Date: 09/21/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. This matter has been resolved.

A refund check in the amount of $2.00 will be mailed out at the end of the month, to the address that we confirmed with you.

In the event you will require further assistance, please send an email to *************************************** and enter your reference number ******** in the subject line. An agent will contact you as soon as possible.

Respectfully,
Executive Response Team
Customer Answer
Date: 09/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am trying to dispute two charges on my mastercard account. both my checking account and account via Barclays both say my previous account endinf in **** were never existent. after 3 hours via phone, including mastercard was no help at all. I don ********* why the only two merchants i have with mastercard all pretend to be dumb and can locatemy account.
Business Response
Date: 08/18/2023
Greetings!
We received your complaint referencing complications with getting assistance with your Mastercard account.
Successful contact to the customer was made and we attempted to obtain the card number in question to assist, but it was stated you only had the last four digits of the card number. Unfortunately, the last four of the card number is not sufficient enough information for us to obtain the necessary updates and to request additional assistance. This limits the assistance we can provide to find resolution for your issue.
As stated in the exchange, we function business to business and card information is requested due to it being specific to the customers. You are encouraged to obtain the full card number and reach out for additional assistance at that time.
Thank you,
Executive Response Team
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account#******* on June 14,2023 I tried to use my Fuelman fleet gas card ending in **** for $70.00 at QT fuel and the card declined. I then proceed to use my other card ending in **** which was able to proceed. I was not aware at the time I received a fraud activity on my email concerning other transactions. I called customer service on 06/16/2023 to let them know I did not make a transaction for $****** and to lock the card ending in **** because I did not know which card was being used. I do have fraud protection on my account.I had to pay for the ****** out of pocket but I was approved for a credit of $****** for card ending in **** & $76.78 on card **** to my account. I did not want the credit, I wanted the funds added back to my credit card but they refused. Which is a violation of my rights. I do not own a semi truck. I own a **** Ram dodge that only take $150 -$160 to fill **. In my payment history you will notice I do not have payments to exceed 200 or more in one transaction. There was also a spend limit of ***** and Fuelman proceeded to let the transactions continue totaling $********. I also called 2x on 6/12/23 to get into my account online to see my activity. I spoke with 2 representative and they were unable to give me access, they stated it was something wrong with their system. It was a password issue. I was unable to see transactions or freeze cards due to this. On 6/19/23 I received an outstanding bill for $******** in which fraudulent activity continued and was not stopped by the merchant after notify me via email. I called on 6/22/23 spoke with a representative to cancel card ending *********** notified me that the card **** was never canceled which I had requested to cancel. The remaining of ******** was on the same fraudulent occurrence.
Business Response
Date: 08/18/2023
Greetings,
Thank you for allowing us the opportunity to further review the fraud denial decision. Unfortunately, the decision will stand for the following reasons:

Card ending in **** was blocked by our team on 5/20, pending a response to the fraud alert that was sent to you.
On 5/25, you called customer service to have the card activated.
After that time, when a transaction was flagged as suspicious, the analyst, seeing that you had requested to unblock the card that was previously used in the same area of *****, left the card unblocked pending a response to the newest alert.
Fraud alerts were emailed to you from 5/19/23 through 6/16/23. You have 2 days to respond to the fraud alerts. Since we did not receive a response, the dispute was denied.
Credits submitted 8/18/23
A credit of $435.25 was submitted for fees that were applied. This will reduce the balance owed.
We have provided you with the terms and conditions, the arbitration clause, and the denial notification, in a separate email.

We understand that this is not the outcome you had hoped for.

If you will require further assistance, please email *************************************** and include your reference numberMH14579131 in the subject line. An agent will contact you as soon as possible.

Respectfully,
Executive Response Team
Customer Answer
Date: 08/28/2023
Complaint: 20474734

I am rejecting this response because:
Hi, I am not satisfied with the results that was received as I see you all have closed out the case Is there anything I can do for this unsatisfied result.
Sincerely,

**********************;
Business Response
Date: 08/31/2023
*****,
We hate to hear our responses have not been satisfactory. However, due to the previously outlined reasons, the fraud team's decision to deny the disputes will remain as their final decision.

Thank you for giving us the opportunity to look over your concerns.

Best Regards
Initial Complaint
Date:08/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I inquired about a card and after careful consideration I told them I didnt want to open an account because they couldnt meet the terms I needed. They opened an account anyways Im receiving invoices and now I keep getting transferred to people that cant help me close this fraudulent account. Its very sad and unfortunate for this I need this done asap.
Business Response
Date: 08/16/2023
Greetings,
Thank you for allowing us the opportunity to assist you. I have resolved your issue by taking the following actions:

Confirmed that the account was closed on 8/14
The balance of $17.94 for the account maintenance fee was credited to your account
Your account has a zero balance

If you will require further assistance with this matter, please send an email to *************************************** and enter your reference number MH14569440 in the subject line. An agent will contact you as soon as possible.

Warm regards,
Executive Response Analyst
Initial Complaint
Date:08/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very poor customer service. **************** is NOT US based and CS agent poorly speak English. CS has poor telephone skills to handle account access. CS agents need more training/be *** based and knowledgeable Company deactivates Fuel card without notice! Especially when theres no issues with card usage.
Business Response
Date: 08/18/2023
Greetings!
We received the customer's complaint referencing his experience with us. We've attempted to reach out to provide assistance, but the customer has been unavailble.
If assistance is needed, please feel free to reach out and a member of the team will be happy to assist.
Thank you,
Executive Response Team
Initial Complaint
Date:08/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a fraudulent statement from said entity. I havent used this gas card since 1/2023. I received a bill from said entity for $40.00 for a purchase date of 7/31/2023. I finally was able to reach someone name ****** on 8/9 to discuss statement and I was told its for a package fee. I havent signed up for any package nor do I know what this said package intels. ****** also said its a monthly fee, yet bill is for seven days. Had ****** to escalated call to his supervisor and sat for thirty extra minutes to a ringing line with no voicemail. I didnt sign up, approve or received any information about program. I dont want to be in any program with company. Again I havent used this gas card for my business in months. My business name is Mahogany Shine LLC. Please help me get this charge deleted, account closed as this may affect my perfect business credit score. I dont want to do business with this untrustworthy company who dont value their customers! Liars and scammers is what this company is! Thank You!!
Business Response
Date: 08/21/2023
Greetings!

We received the complaint referencing the Card fee associated with the card program. The following has been completed to find the customer resolution:
- A credit was submitted in the amount of: $42.00 to zero out the account balance as a one time courtesy.
- The customer sent an email request to close the account. The account closure request was honored.
If assistance is needed regarding any other matter, please don't hesitate to reach out to a member of the team.
Thank you,
Executive Response Team

Customer Answer
Date: 08/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ALSO as of 8/21, I am still charged for fee plus late fee.

Sincerely,

*****************************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I CALLED ON JUNE 28TH REGARDING A REFUND AND CLOSED MY ACCOUNT AT THE SAME TIME, I WAS TOLD 4-6WKS. TO GET THE REFUND. I'VE HAD TO CALL FOUR (4) MORE TIMES AND THEY KEEP TELLING ME THEY HAVE ESCULATED TO THE REFUND DEPARTMENT BUT NOTHING HAS BEEN DONE. THEY CHARGE YOU A LATE FEE IF YOUR ONE DAY LATE BUT IS TAKING **** WEEKS TO GET REFUND.
Business Response
Date: 08/10/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The initial request for the refund of the credit balance, was sent to the incorrect department.
Confirmed that your refund will be mailed out this month, not at the end of the month.
I have provided you, in a separate email, my direct email address in the even your will require further assistance with this matter. Your reference number is MH14526612.
We appreciate your time and patience.
Warm regards,
Executive Response Team
Initial Complaint
Date:06/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months, they have been having billing/payment is***s. I have called these is***s into them numerous times. They state they adjust the late fees their system supposedly. But their system never applies the correct adjustment. Each week now I have had to call in. Just recently last payment we did over the phone, on my next bill cycle now they want over a $215 for a bogus late fee again. Called and spoke with a gentleman named *** who was unable to view or access my account with them. I did make a payment of what we do owe for the fuel we had purchased that we are legally responsible for. I also told him I want to close my account with them for these on going non corrected is***s.He refused to allow us to cancel our account with them. If they can not clear out these bogus late fees then our next course of action will be to *** them for fraud.Attached is a current image of where when we click on the link to make a payment with their system. It says Thank you for your payment of $0.00.
Business Response
Date: 07/05/2023
*************************:
We received your complaint referencing the dissatisfaction of your experience us. In an attempt to address and find resolution for your issue, the following has been completed:
- A credit was submitted for the late fee assessed in the amount of: $184.27.
- Opted the customer out of the Level 2 Pricing.
- Sought assistance for updates or issues that could be depriving success to website, but there has been no reported issues. Please be sure you are using a ****** Chrome browser and to disable the pop up blocker for the best experience possible with the online portal.
Thank you,
Executive Response Team
Customer Answer
Date: 07/06/2023

Complaint: 20237476

I am rejecting this response because:
Just received this email message today regarding our account.
We are reaching out because your Fuelman Account *****82 has been suspended due to an outstanding past-due balance of $898.51.
Looked at the invoice and we are being charged again for items they invoiced over a month ago and we paid them on time over a month ago? I would post the attachment but I have nothing to remove any items for privacy reasons.
Had called customer service on this email at ****** CST 7/5/2023 and the person who answered refused to give me their name when I had asked them for it, it was male who answered, eventually he hung up on me and never called me back.
We have not used our account the past 2 weeks. We should have a balance of $0.00. I have documentation of said invoices they sent for payment as well as every bank statement of ours to show they did receive the funds.
If this matter can not be rectified in a timely manner then we will be more than happy to file charges in court as the next step.

Sincerely,

*************************
Business Response
Date: 07/06/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Your account is currently exempted from the late fee.
I have submitted a credit of $714.24, which will be applied to your account within 24 to 48 hours.
The balance owed was due to fees since you had been paying the transactions only. Some were transactions, however, as a courtesy, a credit was submitted in full.

If you will require further assistance with this matter, please email our team at *************************************** and enter your reference number MH14332772 in the subject line. An agent will contact you as soon as possible.

Warm regards,
Executive Response Analyst

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