Credit Cards and Plans
CorpayThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 57 Customer Reviews
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Review fromAaron B.
Date: 12/15/2022
1 starAaron B.
Date: 12/15/2022
If I can put no star i would... these ppl are scam artist you ask for a manager and you get Asian which is not the person to help you because she's just as full of s*** as anyone else... Ive been waiting 16 weeks for them to return my funds... I call every week and still don't have my money They owe me almost $800. Everytime I call I make sure my calls are recorded so they can't say they didn't say this or thatCorpay
Date: 12/19/2022
Greetings, Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: The deposit was applied to your balance on the account. The remaining amount of the deposit was approved for a refund on 12/15/2022 in the amount of $571.26. Since fees were added it reduced the refund amount. However, we have submitted a credit for the fees and a refund will be mailed to you once the credit has been applied. The credit can take one to two billing cycles. It very well may be applied on the 1/12 bill date. I will follow up with our team at that time to write up the refund in the amount of $150.67. If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13016925 in the subject line. I will call you as soon as possible. Thank you for your time and patience. Respectfully, FleetcorReview fromSongo Y
Date: 11/28/2022
1 starSongo Y
Date: 11/28/2022
I applied for the Fuelman fleet card about 2 months ago. They gave me a $28,000 limit. Since then Ive been very proactive about staying on top of paying my monthly statements. I received my first statement in October and attempted to pay off the balance of $207.96 online and was directed to ifleet but my balance showed I owned $0. The first time I called about this issue the service rep said there was a system issue that was being fixed and I should check the website again the next day to try to pay off my balance. Ive called Fuelman customer service over 10 times between my first statement and today 11/28 (after receiving a notice that my account was delinquent of the $207). The automated system doesnt work and total hours Ive waited to speak to customer service over the phone has to be at least 5 hours of wait time. I finally even successfully made a payment on the automated system on 11/16, a day before my statement due date of 11/17. This business is definitely a scam. Not sure how else to go about paying off my debt and leaving this company.Corpay
Date: 12/05/2022
Songo,We hate to hear you had a negative experience with our company's online payment options.If you wish to discuss this matter in detail, please send an email to *************************************** using reference number NH12898437 in the subject field. In the body of the email please include your account number, phone number & the best time of day to be contacted. Thank you for bringing your experience to our attention.Review fromAPRIL C
Date: 11/17/2022
1 starI had been with this company since **** and had maybe twice been late on a bill in those years. unfortunately my system crashed and I had a lot of late bills. I called each my cards and was waived the 35 dollar late fee. I get this bill and the late fee is based on how much you spend so if you have a $10,000.00 dollar bill a month (you'd assume a valued customer) you get blessed with a $1,000.00 dollar late fee. When I called to get my fee waived they told me I had already had fees waived. Well Im sure that is possible after being with the company 17 years. I am calling to tell them we are done using them and we will find a company that cares more about theier big spending customers than they do and show. DO NOT USE THIS CREDIT COMPANY FOR FUEL.Review fromSabrina B
Date: 11/17/2022
1 starI am a small business trying to obtain business credit. I was required to put down a $500 security deposit so was unaware of the need to bill me twice in a month. Also emails sent are not clear as bill request and no paper invoice sent. I ended up accruing 2-$75 charges for $20 and $30 gas charges. Now I have called 3 times to try to get the remainder of my security deposit back. The supervisor would not give me his full name or give me a date as to when I will be refunded. I hope no one else experiences this awful service.Review fromFittonia D
Date: 11/08/2022
1 starFittonia D
Date: 11/08/2022
I had my card fuel man charges exactly to much for late fee. The interest rate is to expensive when you call to explain and get a better explanation it leads you no whereCorpay
Date: 11/09/2022
We hate to hear about your experience with our company. If you would like to discuss this with an agent in greater detail, please email **************************************** using the reference ID of NH11450052 in the subject line. Thank you for your feedback!Review fromCary R
Date: 10/18/2022
1 starCary R
Date: 10/18/2022
Terribly organized company. Website wouldn't let me pay my bill. Called customer service they told me they would have tech support contact me. Never happened. Made payment by phone and it didn't get posted to my account because agent made error with account number so my account was blocked and made NSF account which goes on my stellar 21 year bill payment credit record because of their error and poor website. I would strongly recommend people DO NOT USE THIS COMPANY!Corpay
Date: 10/21/2022
Greetings!We would like to help turn the experience you described around and would appreciate the chance to look into it further. For your privacy, please email us at ***************************************** using reference number {********} in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We hope to hear from you.Review fromIrma C
Date: 10/14/2022
1 starIrma C
Date: 10/14/2022
This is by far the worst experience using a gas card. My Fleetcor ****** account has an additional assessment fee added they call it "purchase fee" therefore they have added fee's without clearly identifying the breakdown of the fee. I have made several attempts over 2 months to pay my account balance I only get out source non- English-speaking representatives, which provides a communication barrier on both ends. The website shows un-protected site I could not log in for months I went in circles trying to get into the site. It is illegal act under "Undisclosed Fees Under Consumer Protection Law" Fleetcor is conducting illegal acts against card holders. PLEASE READ YOUR STATMENT carefully. the customer service is pointless NO HELP EVERYONE PLEASE SUBMIT YOUR COMPLAINTS TO ALL ************************************ Better Business Bureau Consumer **************** CARD NOT WORTH IT!!!!Corpay
Date: 10/17/2022
Greetings, Thank you for taking the time to speak to me. It was a pleasure to assist you. The resolution email has been sent to you. Your reference number is MH12487654.Kind regards, Executive Response TeamReview fromZT M
Date: 10/13/2022
1 starZT M
Date: 10/13/2022
Received Fuelman card for my business and used it sparingly initially for gas. Noticed they were charging me $8 monthly fee for using the card. I paid this fee but noticed as I used and paid the card off monthly, they started adding a high risk fee of that was 25% of any amount spent on the card on top of this card fee. Why offer this card and then charge starting businesses 25% for using it. They have a separate payment processing company so you can make the payment there but there is a delay in them sending the payment to fuel man so you encounter these ridiculous fees because of their setup. Totally advantageous to them making the customer pay more.March 2022 - amount due $74 including high risk fee of $15 and card fee of $8 so you care paying $23 to use this card. Ridiculous!This continued each month to where this card has been nearly paid off but they are charge a high risk fee on top of high risk fee and asking for $2600+ for nearly 85% fees. I have requested to speak to a manager but never get a call back. I emailed the sales woman who helped me get this card but per her email what am I supposed to do? Seriously.These people are predatory and entice new businesses to get these cards only to kill them with this high risk fees of 25% and then they kill your business credit once you refuse to pay the monthly 25% fee they charge on balances already paid. New business owners beware and avoid. Predatory credit card with I'm sure illegal 25% fees they add on to cards with late fees that happen because of the delay of their payment processing company and them receiving the payment.Corpay
Date: 10/18/2022
*****************,We hate to hear your experience with our company has been a negative one. An email has been sent on behalf of our customer care team outlining what we were able to approve to resolve the ongoing fee issue.Please reference the follow up email sent on 10/18/2022 should you have any further questions or concerns.Thank youReview fromDeShaun H
Date: 10/08/2022
1 starDeShaun H
Date: 10/08/2022
Horrible!! Fcc needs to look into this company..they shouldnt be allowed to do business at allCorpay
Date: 10/10/2022
Dear Valued Customer, Thank you for taking the time to speak to me today. We appreciate the opportunity to assist you. Thank you for confirming that you have received the cards. The resolution email has been sent to you. If you will need further assistance with this matter, please sent an email to *************************************** and enter your reference number MH12430000 in the subject line. Thank you again. We value your business. Executive Response TeamReview fromAntonio P
Date: 09/12/2022
1 starIf you want to waste money on late fees, you have the right card.
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