Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,006 total complaints in the last 3 years.
- 3,343 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about the Equifax bureau, I sent a letter on 04/07/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 07/20/2022
EQUIFAX
7/20/22
***********************
Better Business Bureau
RE: ***************************, Case # ********
Dear **************:
Thank you for submitting ****** Carrolls complaint on 7/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-I SENT A ROUND 1 LETTER. THIS WAS A REQUEST FOR FULL INVESTIGATION TO ENSURE ACCURACY (Letter to Remove Inaccurate Credit Information) DATED JUNE 01, 2022. I SENT IT CERTIFIED WITH A RETURN RECEIPT. -EQUIFAX NOTIFIED ME THAT THE RESULTS OF THE DISPUTE ARE COMPLETE. THE ACCOUNT HAS BEEN UPDATED BY EQUIFAX. -I THEN ORDERED ANOTHER ****MERGED CREDIT REPORT. -THIS NEW CREDIT REPORTS "REPORTING DATE" FOR EQUIFAX IS JULY 01, 2022. -THE ACCOUNT IS STILL EXTREMELY INACCURATE AND MISSING VITAL INFORMATION IN MULTIPLE AREAS.-I'M IN DISAGREEMENT. I SENT A ROUND 2 LETTER FOR FOLLOW-UP (Follow-up of First Sent Letter to Remove Inaccurate Credit Information Dated, 01 June 2022). -I REQUESTED A FULL RE-INVESTIGATION TO ENSURE ACCURACY AND A COPY OF THE RESULTS OF THEIR RE-INVESTIGATION TO BE SENT TO ME FOR MY OWN FOLLOW-UP OF THEIR RE-INVESTIGATION DATED JUNE 20, 2022. I ALSO SENT THIS LETTER CERTIFIED WITH A RETURN RECEIPT. -EQUIFAX RESPONSE, DATED JUNE 28, 2022.-I RECEIVED THIS RESPONSE IN THE MAIL FRIDAY, JULY 15, 2022. -EQUIFAX NOTIFIED ME THAT THE RESULTS OF MY ROUND 2 LETTER REQUESTING A FULL RE-INVESTIGATION OF THE CREDIT ACCEPTANCE ACCOUNT THAT IS STILL EXTREMELY INACCURATE WITH VITAL MISSING INFORMATION HAS BEEN DENIED BY EQUIFAX. -EQUIFAX IS DELIBERATELY AND WILLINGLY REFUSING TO RE-INVESTIGATE THIS ACCOUNT. -THIS IS A VIOLATION. AS A CONSUMER I HAVE THE RIGHT TO AN INVESTIGATION AND COMPLETE AND 100% ACCURATE REPORTING OF ANY ACCOUNT ON MY CREDIT REPORT. EVERY PIECE OF INFORMATION ON THIS ACCOUNT IS STILL NOT REPORTING 100% ACCURATE. ACCORDING TO THE **** 15 USC **** EVERYTHING MUST BE 100% ACCURATE. I HAVE THE ****MERGE CREDIT REPORTS SHOWING THEIR INACCURACIES.THIS ACCOUNT NEEDS TO BE DELETED FOR MULTIPLE REASONS, TO NAME A FEW**** INJURIOUS/DAMAGING AND INACCURATE INFORMATION REPORTING TO MY CREDIT REPORT.- **** 15 USC **** SECTION 604 A, STATES I HAVE THE RIGHT TO PRIVACY.- **** 15 USC **** SECTION 604 A SECTION 2.Business Response
Date: 07/21/2022
EQUIFAX
7/21/2022
***********************
Better Business Bureau
RE: ***************************; Case #********
Dear **************:
Thank you for submitting ****** Franzens complaint on 7/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 07/24/2022
Complaint: 17592503
I am rejecting this response because: Equifax has not fulfilled their responsibility of a thorough reinvestigation publishing a 100% accurate and complete credit report. There are many inaccuracies and missing vital information causing injury that is currently published on my credit report. Equifax needs to delete this account.
Sincerely,
***************************Business Response
Date: 07/25/2022
EQUIFAX
7/25/2022
***********************
Better Business Bureau
RE: ***************************; Case #********
Dear **************:
Thank you for submitting ****** Franzens complaint on 7/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
Equifax has reviewed the complaint and its records. We show that you have previously disputed the same items listed in this complaint and Equifax has verified the information three times within the past 90 days as being accurately reported in accordance with the ***** Equifax is unable to take further action at this time.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 08/01/2022
Complaint: 17592503
I am rejecting this response because: Equifax claims they have verified the information three times within the last 90 days and have it verified as accurately reported in accordance with the ***** Equifax responded to this last message on July 25, 2022, 90 days ago would have been April 26, 2022. I do not see how that is possible.My first request with proper copy of identification for an investigation of this account according to the U.S *********** Return Receipt dated June 07, 2022. I requested a reinvestigation of this account because of missing information and inaccuracies, according to the U.S *********** Return Receipt dated June 28, 2022.
My reinvestigation request was denied in a letter I received on July 16, 2022. It had only been 48 days from my first request to July 25, 2022 of their last response to the BBB. If their claim is true of them verifying this account 3 times in 90 days then I want to know when the 3 dates were that they verified this account and all the following information for those 3 dates. I have not received any of this information in the results of that updated credit report that they have mailed me.
How you verified each account?
Who are you getting this verified information from? Who did you talk to at the original credit grantor?
Did you write them?
Was a UDF form used or was this through electronic automatic dispute verification?
Did you contact them at the same address/phone number listed on my report?
Tell me, exactly how you verified the accounts? and,
Include the full name of the person you spoke with.
Also, what is the date of the commencement of delinquency? The original creditor is required to give that to you. So when is that?
When will this trade-line be past the reporting timeframe? Do NOT provide the generic "7 years" response; I am aware of that.
Tell me specifically when these accounts allegedly became delinquent, and specifically when they will be removed.
The FCRA says that you have to tell me this in 15 days if I ask. Do NOT provide the generic response of how you use various methods.Supply your response within 15 days or delete this account.
Sincerely,
***************************Initial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to resolve this issue with H**383439323432303832H and the ***** I recently reviewed my H**313130363538313434H report and found a few inaccurate items on there and I first submitted a dispute with H**383439323432303832H and second I submitted a dispute letter to the company in question ******************** H3134**37353436313137H- Account Number ######**, Address ******************** H****34****3630393134H ***************************************************** ********* ************** I have no knowledge of this company and I would like this removed off my H**313130363538313434H report.Business Response
Date: 07/21/2022
EQUIFAX
7/21/22
***********************
Better Business Bureau
RE: *************************, Case # ********
Dear **************:
Thank you for submitting *************************** complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 07/21/2022
Complaint: 17592398
I am rejecting this response because: I have tried the investigation process several times with this company and the direct company in question and still am getting the same false results. I would like this account to be deleted or I will simply have to file a lawsuit against the **** and EQUIFAX for not upholding the Fair Credit Reporting Act . I am negatively impacted by this account on my account, and something has to be done about it.
Sincerely,
*************************Business Response
Date: 07/21/2022
EQUIFAX
7/21/2022
***********************
Better Business Bureau
RE: *************************, Case #********
Dear **************:
Thank you for submitting *************************** complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 07/22/2022
Complaint: 17592398
I am rejecting this response because:
Sincerely,
*************************Customer Answer
Date: 07/22/2022
I need this account to be resolved by deletion. i have already went through the investigation phase with Equifax ********************************************************* this matter.Business Response
Date: 07/27/2022
EQUIFAX
7/27/2022
****** Brown
Better Business Bureau
RE: *************************, Case #********
Dear **************:
Thank you for submitting *************************** complaint on 6/12/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results and a copy of the credit file directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Navient. They cannot provide me with the original applications for accounts-936541XXXXXXXXXXXXXX 150821XXXXXXXXXXXXBusiness Response
Date: 07/21/2022
EQUIFAX
7/21/2022
***********************
Better Business Bureau
RE: *******************************, Case #********
Dear **************:
Thank you for submitting Shykita Edgertons complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax, I have sent a letter 04/08/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Equifax so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/22
***********************
Better Business Bureau
RE: *************************, Case # ********
Dear **************:
Thank you for submitting ******* Garzas complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about the Equifax bureau, I sent a letter on 04/07/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/2022
****** Brown
Better Business Bureau
RE: *************************, Case #********
Dear **************:
Thank you for submitting ***** Flowerss complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was previously completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about the Equifax bureau, I sent a letter on 04/06/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/2022
***********************
Better Business Bureau
RE: ************************* , Case #********
Dear **************:
Thank you for submitting Jonah ******** complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax, I have sent a letter 04/08/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Equifax so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/22
***********************
Better Business Bureau
RE: ***********************, Case # ********
Dear **************:
Thank you for submitting ************************* complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about the Equifax bureau, I sent a letter on 04/06/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/22
***********************
Better Business Bureau
RE: *****************************, Case # ********
Dear **************:
Thank you for submitting ******************************* complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax, I have sent a letter 04/07/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Equifax so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.Business Response
Date: 07/21/2022
EQUIFAX
7/21/2022
****** Brown
Better Business Bureau
RE: *********************, Case #********
Dear **************:
Thank you for submitting Alexa ****** complaint on 7/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was previously completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations Specialist
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