Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,008 total complaints in the last 3 years.
- 3,344 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I found that I have been a victim of identity theft. Please remove it from my credit report as this is hurting my ability to obtain credit. **********Customer Answer
Date: 06/25/2025
Yes this is Julia Pututau. I have attached proof of identity and would like to resolve the issue at hand.
Thank you,
Julia Pututau
Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Julia Pututau Complaint ID #23510273
Dear Connie Brown,
Thank you for submitting Julia Pututau complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510273, and find that this resolution is satisfactory to me.
Sincerely,
Julia PututauInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i recently reviewed a copy of my credit report and was shocked to find i had been a victim of identity theft i do not recognize this account please remove this from my credit report they are hurting my ability to obtain creditCustomer Answer
Date: 06/24/2025
Yes i authorized this complaintBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re : George Hodges, Complaint ID #23510267
Dear Connie Brown,
Thank you for submitting George Hodges’ complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23510267
I am rejecting this response because:
Sincerely,
George HodgesBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: George Hodges, Case #23510267
Dear Connie Brown,
Thank you for submitting George Hodges rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510267, and find that this resolution is satisfactory to me.
Sincerely,
George HodgesInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Trevonnie ******** **************************************** Phone: ************** DOB: ********** SSN: *********** Date: [Insert Todays Date]To:Equifax Information Services LLC P.O. ********************************* ?Subject: Identity Confirmation and Request for Internal Investigation of Data Access Issue To Whom It May Concern,I am writing to formally confirm my identity and to request that Equifax immediately investigate an internal data transmission error that has been affecting the accessibility of my credit file.I recently enrolled in an Experian membership that includes credit monitoring of all three major bureausEquifax, **********, and Experian. However, ******** has repeatedly notified me that they have not been able to retrieve any of my Equifax data, and therefore cannot provide or monitor my Equifax credit score. This issue has persisted despite multiple attempts and a verified Experian account.I contacted ********************** customer ********************** and was instructed to provide this written request along with identity verification documents so that an internal review could be initiated. I am attaching the following:A copy of my valid California State ID Proof of address (utility bill, bank statement, or lease)A copy of this letter confirming my identity and concern I am requesting that Equifax:1.Verify and confirm the accuracy and status of my credit file 2.Resolve any internal errors or data access issues preventing Experian (or any authorized party) from retrieving my Equifax file 3.Confirm completion of this request in writing I appreciate your immediate attention to this matter. Please contact me at ************** or ********************* if further information is needed.Sincerely,Lavonte Trevonnie ******** Attachments:Copy of California ID Proof of AddressCustomer Answer
Date: 06/24/2025
I ******* ******** am sending out this request. no third party is doing so on my behalf I am doing this myselfBusiness Response
Date: 06/27/2025
Jun 27, 2025
****** *****
Better Business Bureau
Re: ******* ********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********' complaint on 6/24/2025 through the BBB Complaint Portal.
We apologize for the difficulty Experian has experienced in trying to obtain your credit file information.
Your name has been updated per the documents provided. Please ensure your creditors are using accurate and complete personal identification information when attempting to retrieve your credit file.
If you have any additional questions, please feel free to contact our consumer care department at
************ between 8:00am 12 am, 7 days per week.
Thank you for contacting Equifax,
Equifax Consumer Care TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. It is my understanding that you will investigate these items for me to ensure ************* is the item I am asking you to verify as accurate:Account name: *************. Account number: 2694 Account name: COMENITYCAPITAL/CHLDPLCE Account number: 7545 Account name: ******************** NA Account number: 3273 Account name: COMENITYBANK/VICTORIASECRET Account number: 4872Customer Answer
Date: 06/24/2025
Hi, no I did not go through a third party company. I recently viewed my credit report and are disputing inaccurate information that I am coming across. I try to keep my verbiage simple and to the point so I apologize if it comes off as similar verbiage.Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Erica Ozuna Complaint ID #23510089
Dear Connie Brown,
Thank you for submitting Erica Ozuna complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510089, and find that this resolution is satisfactory to me in allowing them to do their investigation.
Sincerely,
Erica OzunaInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally submit a complaint regarding an issue i have encountered with my credit report. I have been a victim of identity theft and do not recognize these accounts. These accounts are injurious to my credit rating. 15 U.S.C. 1681 Section 602A States I have a right to privacy. 15 U.S.C. 1681 Section 604A Section 2. Also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C. 1681C(a)(5) states no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. These accounts has caused me severe harm, including financial damage, emotional distress, anxiety, and depression. The inaccurate information on my credit report has also prevented me from obtaining credit for personal and household purposes, further exacerbating my financial and emotional strain.Customer Answer
Date: 06/26/2025
According to 15USC 1681i (5) The credit bureaus must modify or delete accounts that are not ************* accurately. According to 15USC 1681b (1) The credit bureau does not have written permission from me the consumer to pay Portfolio ******************* and ***********************. According to USC1681 I have the right to privacy. According to *** 1681S-2 A person shall not furnish any information relating to a consumer to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Portfolio ******************* and *********************** is reporting information after notice and confirmation of errors. These companies have several violations 15 USC 1681aand 15USC 1681S-2(A) (i). I am not using a third party agency to help me with anything. I am using the consumer law.
Regards,
***** Leaks-NorrisBusiness Response
Date: 07/01/2025
July 01, 2025
****** *****
Better Business Bureau
Re : ***** Leaks-****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** Leaks-****** complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently reviewed my credit report and was devastated to find out that I am victim of identity theft I do not recognize this account please remove this from my credit report as it is harming my ability to obtain credit.POTFOLIO RECOVERY ASSOC Account #: ******************** COMENITYBANK/VICTORIASSECRET Account #: ****************Customer Answer
Date: 06/24/2025
I authorize this complaintBusiness Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Mailaysia Christian Complaint ID #23510025
Dear Connie Brown,
Thank you for submitting Mailaysia Christian complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23510025, and find that this resolution is satisfactory to me.
Sincerely,
Mailaysia ChristianInitial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries, I was not aware of them.***** Fargo 04-01-2024 JPMCB Auto Finance 04-01-2024 Discover Card 05-02-2024 Cap One Via Dealer 04-01-2024 Auto Nation Finance 04-01-2024 AN Toyscion ******** 04-01-2024 Advantage Plus Credi 06-06-2024 *********** 05-17-2025Customer Answer
Date: 06/24/2025
I submitted this complaint by myself.Business Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Glovelle Pratt Complaint ID #23509459
Dear Connie Brown,
Thank you for submitting Glovelle Pratt complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23509459
I am rejecting this response because: This has severely affected my credit ratings and I have not being able to acquire well needed credit.
Sincerely,
Glovelle PrattBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: Glovelle Pratt, Case #23509459
Dear Connie Brown,
Thank you for submitting Glovelle Pratt rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23509459, and find that this resolution is satisfactory to me.
Sincerely,
Glovelle PrattInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally dispute inaccurate information currently appearing on my credit report. These inaccuracies are negatively affecting my credit score and causing substantial financial hardship.I request a thorough investigation into all disputed accounts and entries. Please verify the accuracy and ownership of each item in question. If any portion of the information cannot be fully verified as accurate and directly associated with me, I respectfully request that the entire account be removed from my credit ********* addition, there are several inquiries listed on my Equifax credit report that I did not authorize. These inquiries were made without my knowledge or consent, and they have further damaged my credit score. I am concerned that this may be a sign of potential identity theft. I was previously informed by an Equifax representative that these unauthorized inquiries would be removed, yet they continue to appear on my report.I request an immediate investigation into these inquiries and ask that any that cannot be verified as authorized by me be promptly removed.Thank you for your prompt attention to this matter. Please confirm receipt of this letter and notify me in writing once the investigation is complete.Customer Answer
Date: 06/25/2025
My name is ****** ********, and I am providing this written confirmation that I have authorized the submission of this complaint to the Better Business Bureau (BBB) on my behalf. This complaint is valid, accurate, and was not submitted in error.
I am formally requesting the BBBs assistance in addressing multiple fraudulent and unauthorized negative accounts that have appeared on my credit report without my knowledge or consent. These inaccurate negative accounts are a violation of my consumer rights and are negatively impacting my credit profile.
Please find attached the details of my original complaint along with supporting documentation for your review.
Thank you for your prompt attention and continued support in resolving this matter.
Sincerely,
****** ********Business Response
Date: 07/01/2025
July 01, 2025
****** *****
Better Business Bureau
Re : ****** ******** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ******** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was shocked to find I had been a victim of identity theft I do not recognize this account. Please remove this from my report. they are hurting my ability to obtain credit.******************** ACCOUNT # : *********Customer Answer
Date: 06/24/2025
I authorized this complaint.Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re: ******** **********, Case #********
Dear ****** *****,
Thank you for submitting ******** ************ complaint on 6/23/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in ***************** or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ive had my identity stolen in 2014 and i believe that person still has access to my information after looking at my credit report and seeing all of these fraudulent inquires and applications in my name. im hoping the bbb can act as a third party to speed up the process of getting these items removedCustomer Answer
Date: 06/24/2025
No i have not hired anyone, if youre hearing the same complaints that just shows this company has a history of being loose with peoples personal information and maintaining accurate reporting
Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* Team
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