Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,008 total complaints in the last 3 years.
- 3,345 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ive had my identity stolen in 2014 and i believe that person still has access to my information after looking at my credit report and seeing all of these fraudulent inquires and applications in my name. im hoping the bbb can act as a third party to speed up the process of getting these items removedCustomer Answer
Date: 06/24/2025
No i have not hired anyone, if youre hearing the same complaints that just shows this company has a history of being loose with peoples personal information and maintaining accurate reporting
Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need for Equifax to process my claim for potentially unauthorized items on my credit reports pursuant to FCRA 605b. See the attached documentation for my disputes and all personal information.1. Investigate this account for unauthorized/fraudulent activity CITI Account Number: ************ Please correct/update this inaccurate information on my credit report.2. Investigate this account for unauthorized/fraudulent activity AMEX Account Number: -**************** Please remove this inaccurate information from my credit report.3. Investigate this account for unauthorized/fraudulent activity ********** Account Number: ********* Please correct/update this inaccurate information on my credit report.4. Investigate this account for unauthorized/fraudulent activity BRCLYSBANKDE Account Number: ******** Please remove this inaccurate information from my credit report.5. Investigate this account for unauthorized/fraudulent activity DIV ADJ **** Account Number: ******** Please remove this inaccurate information from my credit report.6. Investigate this account for unauthorized/fraudulent activity *********** Account Number: ************ Please remove it from my credit report.7. Investigate this account for unauthorized/fraudulent activity DISCOVERCARD Account Number: ************ Please remove it from my credit report.Customer Answer
Date: 06/24/2025
I submitted this myself. Please proceed.Business Response
Date: 06/27/2025
June 27, 2025
Connie Brown
Better Business Bureau
Re: Joao Paulo Silva, Case #23508774
Dear Connie Brown,
Thank you for submitting Joao Paulo Silva's complaint on 6/23/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need for Equifax to process my claim for potentially unauthorized items on my credit reports pursuant to FCRA 605b. See the attached documentation for my disputes and all personal information.Customer Answer
Date: 06/25/2025
I submitted this myselfBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re: Rodney Hyppolite, Complaint ID #23508658
Dear Connie Brown,
Thank you for submitting Rodney Hyppolite’s complaint on 6/23/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23508658
I am rejecting this response because: I will accept once Equifax processes my dispute and the investigation is completed.
Sincerely,
Rodney HyppoliteBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: Rodney Hyppolite, Case #23508658
Dear Connie Brown,
Thank you for submitting Rodney Hyppolite rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Complaint: 23508658
I am rejecting this response because: I'll accept once the investigation is completed.
Sincerely,
Rodney HyppoliteInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries I do not know where these came from *********** (finance) Apr 4, 2025 VU/****** (Finance) Mar ******* ********** (Miscellaneous) Feb 19, 2025Customer Answer
Date: 06/24/2025
Yes I authorized this complaint.Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : Remiel Israel Complaint ID # ********
Dear ****** *****,
Thank you for submitting Remiel Israel complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have submitted multiple formal disputes regarding inaccurate and unverifiable reporting of an account from Santander Consumer USA account *****************. Equifax has failed to properly investigate my disputes, failed to provide a valid Method of Verification as required by FCRA Section 611(a)(7), and continues to report an invalid Date of First Delinquency, missing payment history, and incomplete data. I have also filed a **** and State Attorney General complaint regarding this matter. I am formally requesting immediate deletion of this account and all associated inquiries from my Equifax credit file.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Robens Thoby, Case # 23506576
Dear Connie Brown,
Thank you for submitting Robens Thoby’s complaint on 6/23/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am asking for a reinvestigation on the late payment on my Exeter Finance account. Account number ********. I disputed this account 12/01/2023 by certified mail, I will send receipts. I now know the investigation was not done correctly. The credit reporting agencies have 15 days to show proof of the letter that I should have received within 21 days before the due date. If not, they must update the account to paid on time.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Howard Matthews, Case # 23506287
Dear Connie Brown,
Thank you for submitting Howard Matthews’ complaint on 6/23/25. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I have been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.******************* Account number: 43N1Customer Answer
Date: 06/23/2025
Yes I authorize this complaintBusiness Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Jayson Tabora,, Complaint ID # 23506273
Dear Connie Brown,
Thank you for submitting Jayson Tabora’s complaint on 6/23/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to contact each of the companies listed, and the majority have stated that they have no record of me within their systems. If these entities have no knowledge of my identity, it raises serious concerns as to how they could have had a permissible purpose to access my credit file. Consequently, multiple unauthorized and fraudulent hard inquiries have been added to my FICO consumer credit report.These inquiries are a direct result of identity theft and were not initiated or approved by me. Attached is my Identity Theft Report, filed with the *****************************, which serves as official confirmation of the fraudulent nature of these entries.Pursuant to the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I am formally requesting that your agency block and remove all information resulting from this fraud from my credit report within four (4) business days of receiving this notice. The inquiries listed below do not belong to me and were made without my authorization as a result of identity theft.Customer Answer
Date: 06/26/2025
I, Qu *****, am submitting this complaint on my own behalf and not through any third-party representative. I have contacted each of the companies listed, and most have confirmed that they have no record of me in their databases. If these entities are unfamiliar with my identity, it is unclear how they could have obtained a permissible purpose to access my credit file.
As a result, several unauthorized and fraudulent hard inquiries have been reported on my FICO consumer credit report. These inquiries were not initiated or authorized by me and are the direct result of identity theft. Attached is a copy of my Identity Theft Report, filed with the *****************************, which provides official verification of this fraudulent activity.
Pursuant to the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I respectfully request that your agency block and remove all fraudulent information from my credit report within four (4) business days of receiving this notice. The inquiries listed below do not belong to me and should be removed immediately, as they were made without my authorization and are the result of identity theft.Business Response
Date: 06/30/2025
Jun 30, 2025
****** *****
Better Business Bureau
Re: Qu *****, Case #********
Dear ****** *****,
Thank you for submitting Qu ***** complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/26/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted formal written disputes to **********, Equifax, and Experian on May 24, 2025, regarding multiple inaccurate, unverifiable, and potentially fraudulent accounts on my ********************** reports. Despite providing all necessary identification and documentation, the agencies failed to respond within the 30-day timeframe required under the Fair Credit Reporting Act (FCRA).The disputed accounts remain on my reports, causing ongoing harm to my credit. I have also followed up with final demand letters and still received no resolution.I am requesting that the credit bureaus conduct proper investigations and permanently delete the following inaccurate accounts, including but not limited to: WFBNA AUTO, WFBNA CARD, CREDITACPT, INFINITI FINANCE, Furniture Credit, ONEMAIN, AMEX/CBNA, and BRCLYSBANKDE.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Oforie Brown, Case # 23506188
Dear Connie Brown,
Thank you for submitting Oforie Brown’s complaint on 6/23/25. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report, they are hurting my ability to obtain credit.Customer Answer
Date: 06/24/2025
I authorize.Business Response
Date: 06/27/2025
June 27, 2025
Connie Brown
Better Business Bureau
Re: Kaylon Simpson, Complaint ID #23505377
Dear Connie Brown,
Thank you for submitting Kaylon Simpson complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23505377, and find that this resolution is satisfactory to me only if it is removed from my credit report immediately.
Sincerely,
Kaylon Simpson
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