Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Equifax for ongoing inaccurate, misleading, and re-aged credit reporting practices that are negatively affecting my credit profile. I have multiple accounts being reported by Equifax that contain serious errors, including repeated monthly charge-off codes long after the original charge-off date, contradictions in payment history (such as showing "OK" payments while simultaneously listing the account as charged off), and continued derogatory updates on accounts that were closed, sold, or have had no new activity in over a year.These accounts include reporting from LVNV Funding, Security Credit Services (Pentagon Federal Credit Union), ***********, **** (********), and others. I have provided screenshots showing that other credit bureaus such as ********** do not report these same accounts in the same way, confirming Equifax's reporting is inconsistent. I have already disputed these accounts ************************ with Equifax, but they verified the information without resolving any of the documented problems.This pattern of reporting suggests either a failure to follow **** obligations or a refusal to properly investigate disputes. I am requesting that Equifax delete all accounts that contain re-aged, unverifiable, or contradictory data and provide written confirmation once the corrections or deletions are completed. I am attaching one documentation as needed to support my claims, although there are MANY.
Customer Answer
Date: 06/22/2025
I just want to clarify that I wrote my complaint myself. I explained what happened based on my own experience and the issues I have been trying to get fixed. Honestly, it is frustrating that the focus is being placed on whether a third party was used instead of actually helping people resolve real problems. The point of my complaint was to address inaccurate reporting, and that is what I would like to be taken seriously.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Kiara Velasquez, Case # 23501725

Dear Connie Brown,
Thank you for submitting Kiara Velasquez’s complaint on 6/21/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was aghast to find I had been a victim of identity theft. I do not recognize these accounts, please remove them from my credit report. They are interfering with my ability to obtain credit.****************: XXXXXXXXXXXX2467 FAIR ********************** XXXXX64
Customer Answer
Date: 06/22/2025
I, MeKaitelyne Williams, authorize this complaint.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: MeKaitelyne Williams, Complaint ID # 23501705
Dear Connie Brown,
Thank you for submitting MeKaitelyne Williams’ complaint on 6/21/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove these 4 hard inquiries as I did not authorize those:GLENDALE *** 02/08/2025 ******** *** 11/15/2024 VAN ******** 09/10/2024 ******* VIA DEALER 09/10/2024 Thanks in advance.
Customer Answer
Date: 06/24/2025
I filled this complaint by myself. I have unauthorized hard inquiries both in Experian and in Equifax.
Business Response
Date: 06/30/2025
Jun 30, 2025

****** *****
Better Business Bureau

Re: ****** *********, Case #********

Dear ****** *****,
Thank you for submitting ****** Gevorgyans complaint on 6/21/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/26/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

*. *****
Equifax ************* Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my consumer report and was shocked to find I had been a victim of identity theft I do not recognize this account please remove from my report this hurting my ability to obtain credit. Account: MIDLAND ********************** MANAG Account#: *********
Customer Answer
Date: 06/21/2025
I authorize bbb to submit this correspondence
Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Shakeyveya Robinson, Case #23501566

Dear Connie Brown,
Thank you for submitting Shakeyveya Robinson’s complaint on 6/21/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/24/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23501566

I am rejecting this response because:

The company didn’t properly investigate the inaccuracy on consumer report.

Sincerely,

Shakeyveya Robinson
Business Response
Date: 06/29/2025
Jun 27, 2025

Connie Brown
Better Business Bureau

Re: Shakeyveya Robinson, Case #23501566

Dear Connie Brown,
Thank you for submitting Shakeyveya Robinson’s complaint on 6/21/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/24/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this letter to formally dispute and request the immediate removal of fraudulent accounts and unauthorized credit inquiries currently listed on my credit report. I did not authorize, open, or initiate any of these accounts or inquiries.These entries are the result of identity theft. As evidence, I have enclosed a copy of my Identity Theft Report filed with the ************************ (***), along with a police report confirming that I was not involved in these fraudulent activities.Pursuant to the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I am requesting that your agency block and permanently delete all information related to the fraudulent accounts and inquiries from my credit report within four (4) business days of receiving this request.
Customer Answer
Date: 06/24/2025
I Darris Johnson sent this complaint and not from a third
party. have tried to contact every one of the companies listed and most of them
do not even have any record of me. How can they have a permissible business
purpose to pull my credit if they don't even know who I am? This has resulted
in several fraudulent hard inquiries appearing on my consumer FICO credit
report. All of the aforementioned hard inquiries are the result of fraud and
identity theft. I have attached a copy of my FTC Identity Theft as proof from
the US Federal Trade Commission that all of the aforementioned hard inquiries
are the result of fraud. This complaint has been filed to request pursuant to
FCRA § 605B (15 U.S.C. § 1681c-2) that you, the credit reporting agency, block
information appearing on my consumer credit report that is the result of fraud
within 4 business days of you receiving this complaint. The following items do
not belong to me and is a result of fraud and identity theft that I did not
authorize
Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Darris Johnson, Case #23501371

Dear Connie Brown,
Thank you for submitting Darris Johnson’s complaint on 6/21/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/23/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize these accounts, please remove this from my credit report. They are hurting my ability to obtain credit.Verizon Wireless ******xxxxxxxx Source Receivables MNG ******xx
Customer Answer
Date: 06/21/2025
Yes I authorized this complaint.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Ashantianna Everette, Complaint ID # 23501192
Dear Connie Brown,
Thank you for submitting Ashantianna Everette’s complaint on 6/21/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I have been victim of identity theft that I do Not recognize the accounts. Please REMOVE from my credit report, they are hurting my ability to obtain credit. *********************/UPSTART : Account # ****** ROCKETLOANS : Account # ****** UPGRADE ***** Account # ******
Customer Answer
Date: 06/23/2025
My name is Saskhia K Brathwaite. Yes, I have submitted and AUTHORIZE this complaint and request assistance from BBB for removal of the accounts stated in the original complaints.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Saskhia K Brathwaite, Case # 23501141

Dear Connie Brown,
Thank you for submitting Saskhia K Brathwaite’s complaint on 6/21/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/29/2025

Complaint: 23501141

I am rejecting this response because:
these accounts needs to investigated thoroughly and remove from my credit report.

Sincerely,

Saskhia K Brathwaite
Business Response
Date: 07/01/2025
July 1, 2025

Connie Brown
Better Business Bureau

Re: Saskhia K Brathwaite, Case #23501141

Dear Connie Brown,
Thank you for submitting Saskhia K Brathwaite rebuttal on 6/21/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23501141, and find that this resolution is satisfactory to me.

Sincerely,

Saskhia K Brathwaite
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this letter to formally dispute and request the immediate removal of fraudulent accounts and unauthorized credit inquiries currently listed on my credit report. I did not authorize, open, or initiate any of these accounts or inquiries.These entries are the result of identity theft. As evidence, I have enclosed a copy of my Identity Theft Report filed with the ************************ (***), along with a police report confirming that I was not involved in these fraudulent activities.Pursuant to the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I am requesting that your agency block and permanently delete all information related to the fraudulent accounts and inquiries from my credit report within four (4) business days of receiving this request.
Customer Answer
Date: 06/21/2025
I, Jared Lewis, am submitting this dispute on my own behalf and not through any third-party entity. I am contesting the fraudulent credit inquiries appearing on my credit report, as I did not authorize or initiate them. Attached is my Identity Theft Report filed with the Federal Trade Commission (FTC), which confirms that I am a victim of identity theft. I am requesting the immediate removal of these unauthorized inquiries from my credit file.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Jared Lewis, Case # 23500562

Dear Connie Brown,
Thank you for submitting Jared Lewis’ complaint on 6/21/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 5/22/25 and 6/10/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.
Customer Answer
Date: 06/21/2025
No a third party is not filing a complaint on my behalf. I am filing on behalf of myself.
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Danielle Howard, Complaint ID #23499530
Dear Connie Brown,
Thank you for submitting Danielle Howard complaint on 6/20/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23499530, and find that this resolution is satisfactory to me.

Sincerely,

Danielle Howard
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am submitting a formal complaint against Equifax concerning inaccurate information on my credit report. These inaccuracies are negatively affecting my credit score and causing significant financial hardship.I am requesting a thorough investigation into the reported data. Please confirm that all information associated with the disputed account is fully accurate and verifiably linked to me. If any portion of the data cannot be conclusively verified, I request that the entire account be removed from my credit report.Thank you for your prompt attention to this matter.
Customer Answer
Date: 06/23/2025
To Whom It May Concern,
My name is Jimmy Zavala, and I am writing to confirm that I have authorized the submission of this complaint to the Better Business Bureau (BBB) on my behalf. This complaint is legitimate and was not submitted in error. I am seeking the BBB’s assistance in resolving fraudulent and unauthorized inquiries that have appeared on my credit report.
Attached are the details of my original complaint along with supporting documentation for your review.
Thank you for your time and assistance.
Sincerely,
Jimmy Zavala
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Jimmy Zavala, Case # 23499323

Dear Connie Brown,
Thank you for submitting Jimmy Zavala’s complaint on 6/20/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 5/28/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I do actually accept the business's response regarding my complaint and find their resolution satisfactory but don't close my complaint yet, as mentioned in the attached - Equifax will get back to me within 30 days, keep this case opened until Equifax have completed their investigation and let me know of the results before closing out my complaint and that will be up for further deliberation. Thank you very much and have a good day! (please refer to/see attached files to my original complaint and Equifax's response.

Sincerely,

Jimmy Zavala

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Complaints

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Equifax, Inc. is BBB Accredited.