Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my Equifax Credit report and was shocked to find that I have been a victim of Identity Theft. I do not recognize this account. Please remove from my credit report as this has and is hurting my ability to obtain credit. Thank ********** Name 004YC00000 Account Number XXXXXXXX Date Assigned 01/07/2025 Amount $636
Customer Answer
Date: 06/23/2025
I, GEOFFREY FRANCIS DJOMOAH submitted the complaint by myself to the BBB in relation to Equifax credit reporting. I used NO 3RD party in doing this. I submitted the complaint from my laptop in North Carolina at 6210 Canary Falls Ln Apt 303 in Raleigh Nc, 27606
I followed the submission guidelines verbatim and I'm currently unsure why it would seem that I'd trust someone else to do such a simple task. Please let me know if further clarification is needed beyond this. Thank you.
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Geoffrey Djomoah, Complaint ID # 23504829
Dear Connie Brown,
Thank you for submitting Geoffrey Djomoah complaint on 6/23/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following accounts are not reporting with the maximum possible accuracy as required under 15 U.S.C. 1681e(b). Specifically, the open date and date last active are inaccurate. Therefore, I respectfully request the immediate deletion of these accounts due to non-compliance with the provisions of 15 U.S.C. 1681e(b).
Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 27, 2025

Connie Brown
Better Business Bureau

Re: Musanna Akanda, Case # 23504800

Dear Connie Brown,
Thank you for submitting Musanna Akanda’s complaint on 6/23/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i had been the victim of identity theft I do not recognize this accounts please remove this from my credit report they are hurting my ability to obtain credit.CREDIT COLLECTIONS ******XX *** $944 DATE OPENED- NOV, 2019 ********* CAPTIAL LL ******XXXX *** $1,131 DATE OPENED OCT, 2024 ********* CAPTIAL LL ******XXXX *** $1,061 DATE OPENED- DEC, 2023
Customer Answer
Date: 06/25/2025
*** i authorized this complaint.
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : ***** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ***** complaint on 6/22/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and noticed that I was a victim of identity theft. I do not recognize these accounts, please remove this from my credit report they are hurting my ability to obtain credit and employment. Account Name: ********************** SYSTEMS INTER Account Number: *********
Customer Answer
Date: 06/24/2025
Hi i submitted a duplicate request in error. There was not a 3rd party who submitted this on my behalf, I submitted it myself.
Business Response
Date: 06/27/2025
June 27, 2025

Connie Brown
Better Business Bureau

Re: Tiffaney Graham, Complaint ID # 23504380
Dear Connie Brown,
Thank you for submitting Tiffaney Graham complaint on 6/22/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23504380

I am rejecting this response because:

I did complete the request myself. I submitted the request multiple times in error. Please proceed with processing the complaint as requested

Sincerely,

Tiffaney Graham
Business Response
Date: 06/29/2025
June 29, 2025

Connie Brown
Better Business Bureau

Re: Tiffaney Graham, Case #23504380

Dear Connie Brown,
Thank you for submitting Tiffaney Graham rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove these hard inquiries. I do not recognize these inquiries: XACTUS-AVANTUS 03-21-2025 WFBNA CARD 10-24-2024 **************** 10-12-2024 ******* N.A. 08-22-2024 ********** 06-10-2024 FIFTH THIRD BANK NA 03-21-2024 XACTUS-CP RADIUS ***** 10-19-2023
Customer Answer
Date: 06/23/2025
Yes I authorized this complaint.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Raphaela Carvalho, Complaint ID # 23503990
Dear Connie Brown,
Thank you for submitting Raphaela Carvalho’s complaint on 6/22/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This account was charged off on the following date (Apr, 2021) Since then this account has repeatedly been updated as charged off every month. This is an update in the payment history. A charged off account should NOT include an active payment history. This inaccurate information falsely manipulates the statute of *************** failed to investigate this account properly and your neglect has violated my rights. I am demanding a deletion of the following ****************** - *******
Customer Answer
Date: 06/22/2025
yes I do authorize this complaint
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Vivian Pilot, Complaint ID #23503873
Dear Connie Brown,
Thank you for submitting Vivian Pilot complaint on 6/22/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23503873, and find that this resolution is satisfactory to me.

Sincerely,

Vivian Pilot
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon reviewing my credit report, I noticed several inaccuracies associated with this account. This account is negatively impacting my ability to obtain credit. I am requesting that you conduct a thorough investigation to verify the accuracy and completeness of the information, as required under the Fair Credit Reporting Act (15 U.S.C. 1681i).
Customer Answer
Date: 06/22/2025
I Zefone Doughty authorized this complaint
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Zefone Doughty, Case # 23503803

Dear Connie Brown,
Thank you for submitting Zefone Doughty’s complaint on 6/22/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/17/25. The disputed LENDMARK FINANCIAL SERVICES trade is not reporting on the Equifax credit file.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and I was shocked to find out that I have been a victim of identity theft I do not recognize these accounts, please remove from my credit report they a hurting my ability to obtain credit and they are negatively affecting my personal life. Company or Organization: *************** Account Number: 9882 Amount: $6,254 Company or Organization: CREDIT COLLECTIONS Account Number: 9401 Amount: $119
Customer Answer
Date: 06/23/2025
I sent this complaint myself. It was NOT sent by 3rd party business or user. The reason that it is similar wording as my other complaint is that there are multiple credit bureaus and identity theft has been found of all 3 bureaus and I have submitted a complaint to all 3. Please forward my complaint to the company.
Sincerely
Moses Cervantes
Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 27, 2025

Connie Brown
Better Business Bureau

Re: Moses Cervantes, Complaint ID # 23502121
Dear Connie Brown,
Thank you for submitting Moses Cervantes’ complaint on 6/21/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23502121, and find that this resolution is satisfactory to me.

Sincerely,

Moses Cervantes
Initial Complaint
Date:06/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please delete the below hard inquiry as I don't recognize and authorized it ADVANTAGE CREDIT,INC MAR 27, 2025
Customer Answer
Date: 06/22/2025
Yes, I authorized this complaint.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Almira Arayata, Case # 23501945

Dear Connie Brown,
Thank you for submitting Almira Arayata’s complaint on 6/21/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The disputed inquiry ADVANTAGE CREDIT,INC is not currently reporting on the Equifax credit file.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/25/2025

Complaint: 23501945

I am rejecting this response because:
I can see the hard inquiry from Advantage credit inc in Equifax in Credit Karma. Please delete the hard inquiry as I don't recognize and authorize it.
Please see attached screenshot.

Sincerely,

Almira Arayata
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Almira Arayata, Complaint ID #23501945
Dear Connie Brown,
Thank you for submitting Almira Arayata complaint on (Date) through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/21/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove inquires from my Report. I do not recognize ************ one 5-17-25 ally financial 5-15-25 gm financial 5-15-25 ****** *********************** 5-15-25 ally financial 5-5-25 gm financial 5-5-25 ******** Buick of ********** 5-5-25 *********** 5-9-25 gm financial 2-28-25 factual data 11-19-24 *********** 4-16-24 *********** 1-10-24
Customer Answer
Date: 06/22/2025
Did you authorize a third party company to file a BBB complaint on your behalf? No I did not authorize a third party to file a complaint on my behalf.

Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Joanna Enriquez, Complaint ID #23501834
Dear Connie Brown,
Thank you for submitting Joanna Enriquez complaint on 6/21/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23501834, and find that this resolution is satisfactory to me.

Sincerely,

Joanna Enriquez

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Equifax, Inc. is BBB Accredited.