Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,005 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries I do not know where these came from.JPMCB Card 06-16-2025 ************* CR 06-04-2025 ********* ** 05-30-2025 Capital Cred 05-30-2025 JPMCB AUTO 04-24-2025 US Bank 04-24-2025 TD ************** 04-22-2025 WFBNA AUTO 04-22-2025 JPMCB AUTO *****-2025 TD ************** *****-2025 US BANK *****- 2025 JPMCB AUTO 08-01-2024 TD FINANCIAL 08-01-2024 WFBNA AUTO 08-01-2024 COAF *****- 2024 ************* CR 06-08-2024 HIGHLINEAUTO 06-04-2024 ********** C 06-04-2024 COFA 06-04-2024 ************** 06-04-2024
Customer Answer
Date: 06/20/2025
yes, I authorize this complaint
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Mario Charles, Complaint ID #23494091
Dear Connie Brown,
Thank you for submitting Mario Charles' complaint on (Date) through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23494091, and find that this resolution is satisfactory to me.

Sincerely,

Mario Charles
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against [Credit Bureau Name] concerning several unauthorized or inaccurate credit inquiries that have recently appeared on my credit report. These inquiries were made without my knowledge or consent and I did not authorize these parties to access my credit information.Under the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681(n), any party that willfully fails to comply with FCRA requirementsincluding the obligation to report only permissible and authorized credit inquiriesis liable for damages. The presence of these inquiries violates my rights as a consumer, as they were not properly verified or authorized.I am requesting that these credit inquiries be immediately removed or deleted from my credit report, as they cannot be substantiated by proof of my consent.UNAUTHORIZED CREDIT INQUIRIES:Creditors Name: CAPONEAUTO Inquiry Date: 08/15/2023 Creditors Name: FLORIDAFIN Inquiry Date: 08/15/2023 Creditors Name: WFBNA CARD Inquiry Date: 11/29/2024
Business Response
Date: 06/22/2025
June 22, 2025

Connie Brown
Better Business Bureau

Re: Astley Buchanan, Complaint ID #23489650
Dear Connie Brown,
Thank you for submitting Astley Buchanan complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently looked at a copy of my report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. It is my understanding that you will investigate this account for me to ensure accuracy. Here is the account I am asking you to verify as accurate: Bridgecrest Acct# ************
Customer Answer
Date: 06/20/2025
I have been in contact with Equifax about this matter several times and now my credit profile is not available to view online or by any lenders and they can’t tell me why or how to fix this problem.. I have no idea what’s going or who to reach out to about updating my profile and they are just giving excuses and running around with subject
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Sontonya Smith, Case # 23495333

Dear Connie Brown,
Thank you for submitting Sontonya Smith’s complaint on 6/19/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/26/2025

Complaint: 23495333

I am rejecting this response because: I have requested re-investigation several times and I'm only getting stall letters in the mail nothing on anything I request to verify that this account was investigate properly I demand for immediate and permanent removal of this account.

Sincerely,

Sontonya Smith
Business Response
Date: 06/29/2025
June 29, 2025

Connie Brown
Better Business Bureau

Re: Sontonya Smith, Case #23495333

Dear Connie Brown,
Thank you for submitting Sontonya Smith rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and noticed that an account is not reporting accurately. I had a late payment on my account that was in fact paid on time. The consumer reporting agencies needs to report all information with complete accuracy. This account has not been late on payments. I've attached a copy of my credit report to this compliant on the following dates 06/21, 09/21, 10/21 and 01/22.I demand these payments be updated to on time immediately. You can not report information with knowledge that this information has errors. I have substantial doubts about the accuracy of this information. Please update this account to PAID NEVER LATE.
Customer Answer
Date: 06/20/2025
I authorized this complaint
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Ambreia Twyman, Case # 23495210

Dear Connie Brown,
Thank you for submitting Ambreia Twyman’s complaint on 6/20/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team
Customer Answer
Date: 06/25/2025

Complaint: 23495210

I am rejecting this response because:please see the attached requested documentation. I have included my social security card and my state ID.

Sincerely,

Ambreia Twyman
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Ambreia Twyman, Complaint ID #23495210
Dear Connie Brown,
Thank you for submitting Ambreia Twyman complaint on 6/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23495210

I am rejecting this response because: this is the only option i can choose. Will wait for an update from the bureaus.

Sincerely,

Ambreia Twyman
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.
Customer Answer
Date: 06/20/2025
Abel Eduardo Vieira Bello
9520 Tocobaga PL
Riverview, FL, 33578
June 20, 2025
Better Business Bureau
Dear Jasmine Hill,
I am writing in response to your recent message regarding complaint ID 23495166 filed against Equifax, Inc. on June 20, 2025.
I confirm that I personally authorized the submission of this complaint and that I am requesting the assistance of the Better Business Bureau in resolving the matter. I did not authorize any third-party company to file this complaint on my behalf. The content and language of the complaint were composed or reviewed by me directly.
Please proceed with processing the complaint as an individual consumer submission.
Thank you for your time and attention to this matter.
Sincerely,
Abel Eduardo Vieira Bello
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Abel Eduardo Vieira Bello, Complaint ID # 23495166
Dear Connie Brown,
Thank you for submitting Abel Eduardo Vieira Bello’s complaint on 6/20/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent out a letter detailing my identity theft situation with an ***************** paperwork from the ftc and a police report to Equifax, giving them 4 days due to FCRA laws to block and rectify the fraudulent information on my account. All the addresses were incorrect, the hard inquiries weren't mine and there were charged-off accounts and debt that I didn't recognize. Equifax received and opened the package on May 19th and we are almost a month later and they still have not deleted the incorrect information from my credit report
Customer Answer
Date: 06/20/2025
I sent these messages myself stop trying to get out of taking responsibility.
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Jordan Levy, Complaint ID #23495039
Dear Connie Brown,
Thank you for submitting Jordan Levy complaint on 6/20/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made attempts to contact each of the companies listed, and the majority have confirmed that they have no record of me in their systems. If these entities are unfamiliar with my identity, it is unclear how they could have had a permissible business purpose to access my credit report. As a result, several unauthorized and fraudulent hard inquiries have been added to my FICO consumer credit report.All of the inquiries in question are the direct result of identity theft and were not authorized by me. Enclosed is a copy of my Identity Theft Report filed with the *****************************, which serves as official evidence of the fraudulent nature of these inquiries.Pursuant to the Fair Credit Reporting Act 605B (15 U.S.C. 1681c-2), I am formally requesting that your agency block and remove the fraudulent information from my credit file within four business days of receiving this request.The following inquiries do not belong to me and are the result of identity theft and fraud that I did not authorize.
Customer Answer
Date: 06/21/2025
This dispute is being submitted directly by me, Scanlon Botha, and not by any third-party representative. I am disputing the fraudulent inquiries that have been reported on my credit file, as they were never authorized by me. I have attached a copy of my Identity Theft Report filed with the Federal Trade Commission (FTC), confirming that I am a victim of identity theft. I am requesting the immediate deletion of these unauthorized inquiries from my credit report.
Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Scanlon Botha, Case #23494154

Dear Connie Brown,
Thank you for submitting Scanlon Botha’s complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/22/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report fraudulent entries on my Equifax credit report. Upon reviewing my credit history, I discovered multiple accounts that were opened without my knowledge or consent, indicating identity fraud. CREDIT CORP SOLUTIONS: Account *********** (**************** COLL RESO: Account ****** (*************** COLL RESO: Account ****** ($81)****************: Account **************** ($713), 444796XXXXXXXXXX ($726)NATIONAL CREDIT ADJUST: Account ******** (*********************************** MANAGEMENT: Accounts ********* ($1460), 308488XXX ($1967), 308496XXX ($1869), 308488XXX ($1283)These illegitimate accounts are severely damaging my credit score and creating barriers to obtaining financing and securing rental housing. I am requesting the prompt removal of all unauthorized accounts from my ********************** records.
Customer Answer
Date: 06/19/2025
Yes I authorized this complaint and I submitted it myself.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Amber Bechtel, Complaint ID #23493555
Dear Connie Brown,
Thank you for submitting Amber Bechtel complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23493555, and find that this resolution is satisfactory to me.

Sincerely,

Amber Bechtel
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid off 5 education loans held with ******************* in May 2021. Only 3 of these loans reflect as being paid in full with a $0 balance and closed on my Equifax credit report. I filed a dispute in 2022, was told by Equifax that I needed to contact ******************* directly. I did so and ******************* verified reporting to Equifax that these accounts were closed. 3 years later the issue is still not resolved. This is affecting my credit score and ability to obtain a mortgage. I request from Equifax that Education Installment loans XXXXXXXX5NJC for $13,587 and XXXXXXXX3NJC for ****** from ******************* Assist be removed marked as $0 balance and closed on my credit report.
Customer Answer
Date: 06/19/2025
I’m not sure how to reply to this concern because this is the only time I have submitted this complaint and I don’t know who else would have.I can assure you that I am Bessie Young and this is my complaint. I’m not sure what else to say? But let me know if there’s anything else I can do. Thanks
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Bessie Young, Complaint ID #23493383
Dear Connie Brown,
Thank you for submitting Bessie Young's complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made efforts to contact each of the companies listed, and most have confirmed they have no record of me in their systems. If these entities cannot identify me, it raises serious concerns about how they obtained a permissible purpose to access my credit report. As a result, several unauthorized hard inquiriesstemming from fraudulent activitynow appear on my consumer FICO credit report.These inquiries are the direct result of identity theft and were not authorized by me. I have attached my Identity Theft Report, filed with the *****************************, as official documentation supporting this claim.Under the Fair Credit Reporting Act 605B (15 U.S.C. 1681c-2), I am formally requesting that the credit reporting agency block and remove all fraudulent information from my credit file within four business days of receiving this notice.The inquiries listed below are not mine and must be removed immediately as they are the result of identity theft.
Customer Answer
Date: 06/21/2025
This dispute is being submitted directly by me, Wasner Jenkins, and not by any third-party representative. I am disputing the fraudulent inquiries that have been reported on my credit file, as they were never authorized by me. I have attached a copy of my Identity Theft Report filed with the Federal Trade Commission (FTC), confirming that I am a victim of identity theft. I am requesting the immediate deletion of these unauthorized inquiries from my credit report.
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Wasner Jenkins, Case # 23493354

Dear Connie Brown,
Thank you for submitting Wasner Jenkins’ complaint on 6/19/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/22/25 and 6/23/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team

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