Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,005 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Irecently reviewed a copy of my credit report and was shocked to find I am a senior and have been a victim of identity theft I do not reconize and contract or account please remove this from my creidt report they are hurting my ability to obtain credit.Credit collections account number ######**
Customer Answer
Date: 06/19/2025
I filed the complaint personally. I have asked Equifax to remove an account fraudulently from a company I have never had an account with. I am a senior citizen snd have protected rights against frivolous companies illegally filing false information or fraud on our consumer accounts. Ewuifax had to held accountable . I filed complaints with identytheft.gov and the consumer protection board as well. Please help in having these fraudulent companies affect our opportunities to obtain good credit
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Dale Ayers, Complaint ID #23493032
Dear Connie Brown,
Thank you for submitting Dale Ayers complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize this account please remove this from my credit report they are are hurting my ability to obtain credit.account -*********** account # -*************
Customer Answer
Date: 06/19/2025
I authorized this complaint.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Sierra Carswell, Complaint ID #23492800
Dear Connie Brown,
Thank you for submitting Sierra Carswell complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Experian for reporting inaccurate late payment information on my credit file and failing to ensure the maximum possible accuracy of the data they publish, as required by federal law. Specifically, late payments are being reported for the following accounts, which were in fact paid on time:JPMCB CARD Account Number: *********************JPMCB CARD Account Number: *********************JPMCB CARD Account Number: ********************* Under the Fair Credit Reporting Act (15 U.S. Code 1681e(b)), Experian is obligated to maintain reasonable procedures to ensure accuracy. I submitted a formal dispute requesting a reinvestigation of these accounts. If the late payments cannot be verified with evidence, Experian is required to update or remove the information under 15 U.S. Code 1681i(a)(5)(A).To date, no valid documentation has been provided to support the late payment notations, and the information remains uncorrected. I am requesting BBB assistance to ensure that ******** updates these entries to reflect a "paid on time" status or removes them entirely if they cannot be verified.
Customer Answer
Date: 06/22/2025
Dear BBB Representative,
Thank you for reaching out regarding my recent complaint against Equifax, Inc., assigned ID 23492426.
I am confirming that I personally submitted the complaint on 6/19/2025. I did not authorize any third-party company or individual to file this complaint on my behalf. The information and wording in the complaint are my own.
Please let me know if you require any additional information from me to proceed.
Thank you for your attention to this matter.
Sincerely,
Steven Pennamon
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Steven Pennamon, Case # 23492426

Dear Connie Brown,
Thank you for submitting Steven Pennamon’s complaint on 6/19/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Equifax Information Services LLCSubmitted by: ******* MoseleyAddress: ************************************: ****************************: June 19, 2025I am filing this complaint against Equifax due to their failure to correct fraudulent and inaccurate address information on my credit report despite receiving formal notice and dispute documentation.Equifax is knowingly reporting multiple addresses on my credit file that are false and not connected to me in any way. These errors are not only misleading but are actively harming my access to credit, housing, and employment. I submitted a written dispute with legal citations under the Fair Credit Reporting Act (FCRA), Truth in Lending Act (TILA), and Fair Debt Collection Practices Act (FDCPA), specifically citing their duty to maintain maximum possible accuracy under 15 U.S.C. 1681e(b).Equifax has failed to properly reinvestigate or take action. These false addresses remain on my report and may be tied to accounts or debts that are not mine, causing continued financial and reputational harm.I am requesting the following resolution through BBB mediation:1. Permanent removal of all inaccurate, outdated, or fraudulent addresses from my credit profile.2. Confirmation that my credit file only reflects my true address: *********************************. Written verification that the corrections have been completed.Equifax has had ample time to respond and comply. This complaint seeks public accountability and resolution through the BBB process.Sincerely,******* *********************************** ************************
Customer Answer
Date: 06/19/2025
Removal of inaccurate addressed
Business Response
Date: 06/25/2025
Jun 25, 2025

Connie Brown
Better Business Bureau

Re: Richard Moseley, Case #23491887

Dear Connie Brown,
Thank you for submitting Richard Moseley complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize these accounts please remove them from my credit report they are hurting my ability to obtain credit.Credit Collections 134938XX $84 Credit Collections 718160X $99 Convergent Outsourcing, INC.338619XX $127
Customer Answer
Date: 06/19/2025
No I didn't use a 3rd party. I filed the complaints myself.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Palalya Neish, Complaint ID # 23491535

Dear Connie Brown,
Thank you for submitting Palalya Neish complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23491535, and find that this resolution is satisfactory to me.

Sincerely,

Palalya Neish
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding my complaint submitted to the Consumer Financial Protection Bureau (CFPB) on April 05, 2025 (Equifax Complaint #******-19872663, Experian Complaint #******-19871814, Transunion Complaint #******-19870406), disputing inaccurate and inconsistent information on my credit reports, including bankruptcy-related accounts, potentially fraudulent items, and negative accounts (IdentityIQ Report, Reference #M64338402, dated 06/18/2025). Your responses claiming the disputed items were verified and TransUnions closure of my complaint on April 05, 2025, without proper reinvestigation, violate the Fair Credit Reporting Act (FCRA). Persistent inconsistencies across your reports demonstrate your failure to ensure accuracy and resolve my dispute. I demand immediate compliance with **** requirements and correction of the following disputed items: Section 611(a) (15 U.S.C. 1681i(a)): You failed to conduct a reasonable reinvestigation within 30 days, as required, by claiming disputed items were verified without resolving inconsistencies or providing creditor documentation. Section 1681e(b) (15 U.S.C. 1681e(b)): You failed to maintain reasonable procedures to ensure maximum possible accuracy. Section 1681c (15 U.S.C. 1681c): Negative accounts predating my bankruptcy discharge (10/08/2019) may include outdated payment histories or balances, violating the 7-year reporting limit for non-bankruptcy items. Potential Willful Non-Compliance (Section 616, 15 U.S.C. 1681n): Your failure to resolve inconsistencies and TransUnions closure without reinvestigation may constitute willful non-compliance, especially given *********** history of FCRA violations (e.g., CFPBs 2023 $23 million fine for failing to investigate disputes).
Customer Answer
Date: 06/19/2025
In response to your inquiry, I confirm that I personally filed the complaint with the Better Business Bureau on June 19, 2025, and did not authorize any third party to file this complaint on my behalf. The complaint reflects my direct experience with Equifax, Inc., and I am the consumer who had the business transaction with the company. Please let me know if you require any additional information or documentation to proceed with processing my complaint.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Tiffany Brown-Josiah, Complaint ID #23490975
Dear Connie Brown,
Thank you for submitting Tiffany Brown-Josiah complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490975, and find that this resolution is satisfactory to me.

Sincerely,

Tiffany Brown-josiah
Initial Complaint
Date:06/19/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request the removal of a ****************** credit card account from my ********************** report. The account number is ***** was previously listed as an authorized user on this account. However, I am no longer an authorized user, and I have no financial responsibility or ongoing association with this account.According to the Fair Credit Reporting Act (FCRA), as an authorized user, I am not liable for any debt associated with this account, and I am entitled to have it removed from my credit file upon request.
Customer Answer
Date: 06/20/2025
To Whom It May Concern,
I am writing to formally request the removal of an account from my Equifax credit report in which I am listed as an authorized user. The account does not belong to me, and I am not financially responsible for it.
Please find the details of the account below:
Creditor Name: First Premier
Account Number (last 4 digits): 5419
Reported Status: Authorized User
As I am not the primary account holder and have no control or responsibility over the management of this account, I request that it be removed from my credit file in accordance with the Fair Credit Reporting Act.
Please investigate this matter and confirm removal in writing.
Thank you for your prompt attention to this matter.
Sincerely,
Tonya Jackson
609 W Parker RD 149-1009
Plano, TX 75093
DOB: 09/07/1968
SS: XXX-XX-9071
[email protected]

Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Tonya Jackson, Case #23490702

Dear Connie Brown,
Thank you for submitting Tonya Jackson complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490702, and find that this resolution is satisfactory to me. Attached you will find the requested documentation

Sincerely,

Tonya Jackson
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not recognize these inquiries on my credit report can you please delete them from credit report.ADVANTAGE CREDIT *** 04/16/2024 COMMUNICATION FEDERA 10/02/2024 ****** ****** IMPORT 10/02/2024 CAP ONE VIA DEALER 10/02/2024
Customer Answer
Date: 06/19/2025
Yes I authorize this complaint
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Jason Kinnear, Complaint ID #23490592
Dear Connie Brown,
Thank you for submitting Jason Kinnear complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i have been a victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit account name:********** account ***************** account date:July 1, 2020
Customer Answer
Date: 06/19/2025
While reviewing my credit report, I was surprised to find an unfamiliar account listed. I believe I’ve been affected by identity theft, as I have no knowledge of this account and did not authorize it.
Account Name: PREMIERAUT
Account Number: 100014****
Date Opened: July 1, 2020
This account is negatively impacting my credit and preventing me from accessing new credit opportunities. I’m requesting that it be removed from my credit file immediately. This is me savanna L palomino not a third party or anyone else please take care of this problem thank you....
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Savanna Palomino, Complaint ID #23490559
Dear Connie Brown,
Thank you for submitting Savanna Palomino complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Recently Reviewed A Copy Of My Credit Report And I Was Shocked To Find I Have Been A Victim Of Identity Theft. I Do Not Recognize These Accounts. Please Remove These From My Credit Report. They're Hurting My Ability To Obtain Credit. Account ************************: ONLINE INFORMATION SERVI
Customer Answer
Date: 06/19/2025
I Authorize This Complaint
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Cornelius Thomas, Complaint ID #23490557
Dear Connie Brown,
Thank you for submitting Cornelius Thomas complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490557, and find that this resolution is satisfactory to me.

Sincerely,

Cornelius Thomas

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Equifax, Inc. is BBB Accredited.