Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,005 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries. I do not know where they came from.May 07, 2025 ******** NA,***** Feb 24, 2024 KEYBANK Oct 25, 2023 KEYBANK Jul 25, 2023 ******** NA, *****
Customer Answer
Date: 06/19/2025
I made this complaint myself.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Knari Hildreth-demps, Complaint ID #23490352
Dear Connie Brown,
Thank you for submitting Knari Hildreth-demps complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490352, and find that this resolution is satisfactory to me.

Sincerely,

Knari Hildreth-demps
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Formal Complaint: Inaccurate Reporting by Equifax I am formally disputing inaccurate information on my Equifax credit report, which is damaging my credit and causing financial hardship. I demand an immediate investigation and correction of all ***************** must certify that all reported data is accurate and belongs to me. If any part cannot be verified, the entire account must be deleted without delay.
Customer Answer
Date: 06/20/2025
To whom it may concern,

My name is Odhizyss Badillo, and I am personally submitting this formal complaint. This is not an error—please treat this matter with the urgency and seriousness it requires.
There is inaccurate information on my credit report that is negatively impacting my financial standing. Due to this erroneous reporting, my recent credit applications have been denied, which has caused significant personal and financial distress.
I have authorized the Better Business Bureau (BBB) to submit this complaint on my behalf, and I am requesting their full assistance in resolving this issue promptly.
Please refer to the attached documentation for details regarding my original complaint.
Thank you for your attention to this matter.
Sincerely,
Odhizyss Badillo
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Odhizyss Badillo, Case # 23490105

Dear Connie Brown,
Thank you for submitting Odhizyss Badillo’s complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/6/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I do actually accept the business's response regarding my complaint and find their resolution satisfactory but don't close my complaint yet, as mentioned in the attached - Equifax will get back to me within 30 days, keep this case opened until Equifax have completed their investigation and let me know of the results before closing out my complaint and that will be up for further deliberation. Thank you very much and have a good day! (please refer to/see attached files to my original complaint and Equifax's response.

Sincerely,

Odhizyss Badillo
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a victim of Identity theft. I have fraudulent accounts on my ********************** report: DISCOVER BANK #******XXXXXX, APPLE CARD - ******* #******XXXXXXXXXX, ***** FARGO CARD SER #******XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX Please see my identity theft report and documents in the attachments.
Customer Answer
Date: 06/19/2025
I have submitted the complaint myself and I authorize this complaint.

Please, see documents that I attached to the original complaint.
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Mikhail Koval, Complaint ID #23489942
Dear Connie Brown,
Thank you for submitting Mikhail Koval complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.**************** ACC# **** ACC# **** PORTFOLIO RECOVERY ASSOCIATES ACC#**** *********** AUTO FINANCE ACC# **** ********************* SELF ACC# ****
Customer Answer
Date: 06/19/2025
Yes I authorize this complaint
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Ishaq Abdulmalik, Complaint ID #23489809
Dear Connie Brown,
Thank you for submitting Ishaq Abdulmalik complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After reviewing my recent credit report from Equifax, I identified inaccurate information related to my payment history on several accounts. The following accounts are incorrectly reporting late payments:**********************: Late payment reported for September 2022 ***********: Late payments reported for March 2025, April 2025, and October 2023 These accounts have been paid on time and are not delinquent. Under the Fair Credit Reporting Act (15 U.S.C. 1681e(b)), Equifax is obligated to ensure the maximum possible accuracy of the information it reports.Enclosed is a copy of my credit report highlighting the disputed entries. I am formally requesting that Equifax investigate and promptly correct the inaccurate reporting to reflect an accurate payment history.Thank you for your attention to this matter. I look forward to receiving written confirmation once the investigation is completed and the necessary updates have been made.
Customer Answer
Date: 06/21/2025
Dear BBB,

Thank you for reaching out regarding my complaint with Equifax, Inc. (Complaint ID: 23489003).
I would like to confirm that I did indeed create the complaint myself and did not authorize any third party to file on my behalf. Please proceed with processing my complaint.

If you require any further information or clarification, feel free to let me know.
Thank you for your attention to this matter.

Sincerely,

Lindsey Rockymore
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Lindsey Rockymore, Case # 23489003

Dear Connie Brown,
Thank you for submitting Lindsey Rockymore’s complaint on 6/18/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
please remove hard inquiries I do not know where they came ******** MAIN 03-01-2025 GLOBAL LENDING SERVICES LLC 03-01-2025 CAP ONE VIA DEALER 03-01-2025 ALLY FINANCIAL 01-01-2025 *********************** 03-01-2025
Customer Answer
Date: 06/18/2025
Yes I authorized this complaint.
Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Lester Streeter, Case #23488960

Dear Connie Brown,
Thank you for submitting Lester Streeter’s complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/08/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23488960

I am rejecting this response because items still reamin on my credit report will not accept until the fraudulent inquiries are deleted

Sincerely,

Lester Streeter
Business Response
Date: 06/29/2025
Jun 29, 2025

Connie Brown
Better Business Bureau

Re: Lester Streeter, Case #23488960

Dear Connie Brown,
Thank you for submitting Lester Streeter’s complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/08/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of identity theft, and I previously submitted a valid identity theft claim to Equifax on May 19, 2025. I provided all requirements listed under 15 U.S. Code 1681c2(a)(1), 15 U.S. Code 1681c2(a)(2), 15 U.S. Code 1681c2(a)(3), and 15 U.S. Code 1681c2(a)(4). The requirements are as follow appropriate proof of the identity of the consumer, a copy of an identity theft report, the identification of such information by the consumer, and a statement by the consumer that the information is not information relating to any transaction made by the consumer. According to 15 U.S. Code 1681c2(a), Equifax was to block the account not later than 4 business days after the date of receipt. Despite receiving all of the required documents, Equifax refuses to block the identity theft information as it still remains on my credit report. In addition, an account (**********************) that was previously blocked due to identity theft has reappeared on my report. This is a clear violation of 15 U.S. Code 1681i(a)(5)(C) as reasonable procedures should be designed to prevent the reappearance of deleted information in a consumers file and reports. I have also attempted to escalate the matter via phone serval times with the bureau. However, they refused to block the fraudulent information. Equifax is knowingly reporting fraudulent accounts that resulted from identity theft and allowing deleted information to be reinstated. Equifax is in violation of the ***** I am now requesting immediate intervention to ensure the bureau complies with 15 U.S. Code 1681c2(a) and 15 U.S. Code 1681i(a)(5)(C) and permanently and promptly block the fraudulent item(s) from my credit report, permanently block any account that was previously blocked but has reappeared and provide written confirmation that these accounts have been permanently blocked and will not reappear. All documents that were sent to Equifax is under the attachment ****** ******* Equifax Notarized Letters.
Customer Answer
Date: 06/18/2025
Dear BBB Support,
Thank you for reaching out. I want to confirm that I personally submitted the complaint regarding Equifax's FCRA violation. No third party submitted it on my behalf. I understand that the language may be similar and that is because I referred to the FCRA laws to support my claim and to accurately explain my experience. I have been fighting with identity theft, and I have done my research, and I have educated myself on the FCRA laws to protect myself from how I was being treated and disregarded by the bureaus. Every word in my submission reflects my personal situation and was written by me directly.
Please let me know if you need any further verification or clarification. I appreciate your time and attention to my concern.
Tashia Roberts
(936) 215-2431
[email protected]

Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Tashia Roberts, Complaint ID #23488591
Dear Connie Brown,
Thank you for submitting Tashia Roberts complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/26/2025

Complaint: 23488591

I am rejecting this response because:
Equifax legal obligation under 15 U.S. Code § 1681c–2, requires them to block any account account related to identity theft from a consumer report within 4 business days after receiving the necessary documentation, including:
• Proof of identity,
• A copy of the police report or identity theft report, and
• A statement from the consumer requesting the block.

Equifax has received all required documents in accordance with this statute. Therefore, under federal law, they are required to block the account in question within four (4) business days of receipt.

According to the same law, a consumer reporting agency may only refuse or rescind the block under the following circumstances:
1. The information was blocked due to a material misrepresentation of fact by the consumer, relevant to the request,
2. The consumer obtained possession of goods, services, or money as a result of the blocked transaction or account, or
3. The consumer knowingly or willingly requested the block in error.

None of these conditions apply to my case.

Therefore, Equifax is legally obligated to block the account immediately, as required by law. It has been over 4 business days as they received the required documents on May 29, 2025. Please review documents attached to complaint.

Sincerely,

Tashia Roberts
Business Response
Date: 06/29/2025
June 29, 2025

Connie Brown
Better Business Bureau

Re: Tashia Roberts, Case #23488591

Dear Connie Brown,
Thank you for submitting Tashia Roberts rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/30/2025

Complaint: 23488591

I am rejecting this response because:
Subject: Demand for Immediate Compliance with FCRA § 1681c-2 – Mishandling of Identity Theft Dispute

Dear Equifax Compliance Department,

I am writing in response to the letter dated June 27, 2025, addressed to Connie Brown of the Better Business Bureau, referencing my dispute under the name Tashia Roberts.

I submitted a valid identity theft claim under FCRA § 1681c-2, which requires Equifax to block all information resulting from identity theft within 4 business days of receiving the following:

A copy of a police report or FTC Identity Theft Affidavit
Proof of my identity
A written request to block the fraudulent information

I submitted all required documentation. However, your response failed to confirm whether the fraudulent information has been blocked, as required by law. Instead, it contained vague, generic dispute language — which is not compliant with your obligations under FCRA § 1681c-2.

I am now demanding that Equifax immediately:

Block the fraudulent information from my credit report, as required by law;
Provide written confirmation that the items have been blocked;
Cease any reinsertion of this data unless the reinsertion meets the strict requirements of FCRA § 1681c-2(d);
Ensure that your records correctly reflect my identity and dispute status.

If I do not receive a satisfactory response, I will take the following actions:
Consider legal action for willful noncompliance under FCRA § 1681n
I am keeping record of my communication with you. I am prepared to escalate this issue until it is resolved properly and in full compliance with federal law.
Sincerely,
Tashia Roberts
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft, I do not recognize this account, Please remove this account from my ********************** report, it is hurting my ability to obtain credit.ABSOLUTE RESOLUTIONS I 4953V45****$2,673.00 9/2024
Customer Answer
Date: 06/18/2025
I am writing this complaint on my own behave. I have done a complaint about Equifax and about Experian, due to the same accounts on my credit report that I do NOT recognize.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Lashunda James, Complaint ID #23488513
Dear Connie Brown,
Thank you for submitting Lashunda James complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23488513, and find that this resolution is satisfactory to me.

Sincerely,

Lashunda James
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23488513, and find that this resolution is satisfactory to me.

Sincerely,

Lashunda James
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize these accounts please remove these from my credit report they are hurting my ability to obtain credit.******************** - ******XXXX PORTFOLIO RECOVERY A - CAPIT-XXXXXXXXXXXXXX SOUTHWEST CREDIT SYS - ******XXX TEK-COLLECT, ***** ******XX
Customer Answer
Date: 06/18/2025
Yes I authorized this complaint
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Alex Summers III, Complaint ID #23488318
Dear Connie Brown,
Thank you for submitting Alex Summers III complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23488318

I am rejecting this response because: no resolution has been provided at this time. Equifax has only acknowledged receipt of my dispute and stated that an investigation is in progress. They have not addressed the specific inaccuracies on my credit report or provided any outcome.

Until the investigation is completed and I receive confirmation that the collection items have been removed from my credit file, I do not consider this matter resolved. These accounts do not belong to me and they are hurting my ability to obtain credit.

I will await the results of the investigation and reserve the right to take further action if necessary.

Sincerely,

Alex Summers Iii
Business Response
Date: 06/29/2025
June 29, 2025

Connie Brown
Better Business Bureau

Re: Alex Summers III, Case #23488318

Dear Connie Brown,
Thank you for submitting Alex Summers III rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been blocked out of my credit file since last week and nobody that I've spoken to has been able to reset my account so that I can access it. I need to be able to access my Equifax to apply for new credit lines. There was a ticket created with absolutely no follow-up: 250 612 315 363 27
Customer Answer
Date: 06/19/2025
Thanks for allowing me to clarify. No, I did NOT authorize a third party company to file a BBB complaint on my behalf. The statements are my own.
Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 27, 2025

Connie Brown
Better Business Bureau

Re: Megan Penney, Case # 23488176

Dear Connie Brown,
Thank you for submitting Megan Penney’s complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
J. Pearson
Equifax Customer Care Team

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