Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,044 total complaints in the last 3 years.
3,400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am formally disputing seven late payment entries reported by Equifax in relation to my student loans. Upon review, I have identified several inconsistencies in how these payments are reported across the three major credit bureausTransUnion, Equifax, and Experian. These discrepancies indicate a lack of uniformity and raise concerns about the accuracy and integrity of the information being reported.Under the Fair Credit Reporting Act (****), all information included in a consumer credit report must be accurate, complete, and verifiable. Given the conflicting data across the bureaus, I am requesting that Equifax conduct a thorough investigation and make any necessary corrections or removals to ensure that the information reflected in my credit report is accurate and ******* is imperative that these matters are addressed promptly and with the utmost attention to detail. I respectfully demand that Equifax updates and removes any inaccurate or unverifiable negative entries in accordance with the **** guidelines.Thank you for your attention to this matter.Account #s ***********************
Customer Answer
Date: 06/16/2025
This was my personal complaint that I submitted as Naeem Shunnarah. I did not authorize a thrid party company to file a complaint on my behalf as it was me who submitted this.
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Naeem Shunnarah, Complaint ID #23472435
Dear Connie Brown,
Thank you for submitting Naeem Shunnarah complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23472435, and find that this resolution is satisfactory to me.

Sincerely,

Naeem Shunnarah
Initial Complaint
Date:06/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to have the following information removed from my credit profile, I will be listing the items that I need deleted ina word document to assure accurate credit monitoring only shows on my credit report as I have been a victim of identity theft. There are multiple accounts and inquires I DID NOT apply. I have reported all of this to the ************************. I would like these items removed from my credit profile as soon as possible. Fraudulent Accounts: FST PREMIE, ****************************, CRDMGMCOMP, PORTFOLIO RC, PORTFOLIO
Customer Answer
Date: 06/16/2025
I am writing to confirm that I, Henry Barrett, personally authorized the submission of this complaint against Equifax, Inc. I am not working with or represented by any third-party company in this matter.
This complaint was submitted by me directly, and I respectfully request that it remains open and in process for resolution.
Thank you for your time and assistance.
Sincerely,
Henry Barrett
313 W Quilly St
Griffin, GA 30223
Phone: (470) 962-0243
Email: [email protected]
Business Response
Date: 06/23/2025
Jun 23, 2025

Connie Brown
Better Business Bureau

Re: Henry Barrett, Case #23472931

Dear Connie Brown,
Thank you for submitting Henry Barrett’s complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/19/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23472931, and find that this resolution is satisfactory to me.

Sincerely,

Henry Barrett
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and found that I had been a victim of identity theft. The account shown is not one I recognize. Please remove this account from my ********************** report as it is negatively impacting my credit profile and my ability to obtain credit.Account Name: NATIONAL CREDIT *********** Account Number: *****
Customer Answer
Date: 06/18/2025
Yes, I authorized this complaint.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Ta'Lik Taylor, Complaint ID #23472660
Dear Connie Brown,
Thank you for submitting Ta'Lik Taylor complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23472660 and find that this resolution is satisfactory to me. They have removed the previous collection from my credit report. Please see the attached image.
Thank you for your assistance.
Sincerely,
Ta'lik Taylor
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur.This account has no late payments, as confirmed by the reports from Experian and **********, where the account is closed and shows no delinquencies.I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information.Please update the account status to PAID NEVER LATE as soon as possible.
Customer Answer
Date: 06/17/2025
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur. This account has no late payments, as confirmed by the reports from Experian and TransUnion, where the account is closed and shows no delinquencies. I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information. Please update the account status to PAID – NEVER LATE as soon as possible.

Business Response
Date: 06/25/2025
Jun 25, 2025

Connie Brown
Better Business Bureau

Re: Egor Vorotniuk, Case #23472580

Dear Connie Brown,
Thank you for submitting Egor Vorotniuk’s complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/15/2025. This creditor has verified to our company that the current status is being reported correctly.This creditor has verified to our company that the prior paying history is being reported correctly.
historical account information was updated on this account the following fields have been modified: account history,historical account information

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently reviewing a copy of my credit report and I was shocked to find I had been a victim of identity theft. I do not recognize this account, please remove it from my credit report. It is hurting my ability to obtain credit.
Customer Answer
Date: 06/16/2025
I, Ashanti D’anjou-Major, authorize this complaint and filed it myself.
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Ashanti D'anjou-Major, Complaint ID #23472309
Dear Connie Brown,
Thank you for submitting Ashanti D'anjou-Major complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/23/2025

Complaint: 23472309

I am rejecting this response because: I’m, Ashanti, organized and filed this complaint myself. There was no third party involved. Please proceed with the investigation.

Sincerely,

Ashanti D'anjou-major
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Ashanti D'anjou-Major, Case #23472309

Dear Connie Brown,
Thank you for submitting Ashanti D'anjou-Major rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report it is hurting my ability to obtain credit.*********************** xxxxx8766 PORTFOLIO RECOVERY ASSOC xxxxxxxxxxxxxxxx6805 **************** xxxxxxxxxxxx3189
Customer Answer
Date: 06/16/2025
I authorize this complaint
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Wyetta Smith, Complaint ID #23472109
Dear Connie Brown,
Thank you for submitting Wyetta Smith complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23472109, and find that this resolution is satisfactory to me.

Sincerely,

Wyetta Smith
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently obtained a copy of my credit report and was upset to find I had been a victim of identify theft. I do not recognized the accounts. Please remove them from my credit report as they are hurting my ability to obtain credit and housing. See collection name and account below.SEQUIUM ASSET SOLUTIONS, L ACCOUNT # *****
Customer Answer
Date: 06/15/2025
Yes, I authorized this complaint.
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I hope to have this removed from my credit profile.

Sincerely,

******* *********
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report, and I was shocked to find that I was a victim of identity theft. I do not recognize the accounts listed in this report. Please remove them as they are affecting my ability to obtain credit. CAVALRY PORTFOLIO SERVICE - XXXXX5067
Customer Answer
Date: 06/16/2025
The verbiage is similar to my other complaint because I wrote it out that way. this does not change the validity of the complaints
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Kervins Alcius, Complaint ID #23472005
Dear Connie Brown,
Thank you for submitting Kervins Alcius complaint on 6/15/2025) through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I looked at my credit report and noticed that I have been a victim of identity theft and I believe this hurts my ability to obtain credit.These are the specific accounts and amounts CKSPRIMEIN ******** $655,***************** SYS ********** $322,LVNV FUNDING LLC **************** $122
Customer Answer
Date: 06/15/2025
No not at all, I am submitting my requests completely on my own, it’s just similar issues so my complaints are similar. Thank you very much.
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Taurean Kemp, Complaint ID #23471977
Dear Connie Brown,
Thank you for submitting Taurean Kemp complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/23/2025

Complaint: 23471977

I am rejecting this response because: I have not done any business with these companies, this is identity theft and they should be removed! Thank you.

Sincerely,

Taurean Kemp
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Taurean Kemp, Case #23471977

Dear Connie Brown,
Thank you for submitting Taurean Kemp rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this formal complaint against Equifax for continuing to report a false 30-day late payment on my credit file for:WFBNA CARD **************** 01/24 I have never been late on this account. Ive disputed it multiple times and requested verification. Equifax continues to report it as verified with no supporting documentation from the creditor. This is false, harmful, and unlawful.Equifax is in violation of the following federal laws, all of which they have failed to comply with:FCRA 1681e(b): Accuracy obligation FCRA 1681i(a)(1)(A): Reinvestigation requirement FCRA 611(a)(7): Right to Method of Verification FCRA 623(a)(1)(A): Prohibits furnishing false info FCRA 604: No permissible purpose GLBA 6802: ************* sharing FDCPA 1692e(8): Prohibits false credit reporting FCRA 1681s-2(a)(7): Must notify before negative reporting Due to this false late ***** Ive suffered increased interest rates and credit ********** this point, Equifaxs behavior is not just negligent it is fraudulent. Knowingly publishing false data without proper investigation or verification constitutes willful misrepresentation and identity theft under federal law.I am demanding that Equifax immediately delete the inaccurate 30-day late payment dated 01/24 from my credit report.Ive made good faith efforts to resolve this directly. I now turn to the BBB to hold Equifax accountable under the law. I have also Attached two seperate letters i sent to Equifax in Hopes of resolution .Sincerely,**** *********
Customer Answer
Date: 06/16/2025
Dear BBB Representative,

Thank you for reaching out.
I confirm that I did not authorize any third-party company to file a complaint on my behalf. I personally submitted the complaint regarding Equifax and the inaccurate reporting on my credit file. No third party was involved in the submission.
Please proceed with the complaint as filed. Let me know if you need any further clarification or documentation from me directly.

Sincerely,
Inri Hernandez

Business Response
Date: 06/23/2025
Jun 23, 2025

Connie Brown
Better Business Bureau

Re: Inri Hernandez, Case #23471873

Dear Connie Brown,
Thank you for submitting Inri Hernandez’s complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/03/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Equifax, Inc. is BBB Accredited.