Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,044 total complaints in the last 3 years.
3,400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I find that I am a victim of Identity theft. After recently reviewing my credit report, there are accounts on my ********************** report I don't recognize. Please remove this from my credit report as it is harming my ability to obtain credit.Account# **************** Account #************** Account #**************** Account # **************
Customer Answer
Date: 06/15/2025
I authorize this request
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Naja Brightmon, Complaint ID #23471794
Dear Connie Brown,
Thank you for submitting Naja Brightmon complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request to Block Fraudulent Information under 15 U.S.C. 1681c-2(a) Due to Identity Theft To Whom It May Concern, I am writing to formally notify you that I have been the victim of a data breach and subsequent identity theft. As a result, fraudulent accounts have been opened in my name without my knowledge or authorization. Pursuant to 15 U.S. Code 1681c-2(a), I hereby request that you delete and block all information relating to the fraudulent accounts identified in the enclosed documentation from my credit report. These accounts were created as a result of identity theft and do not reflect my actual credit history. PORTFOLIO RECOVERY A Acct# ********************** Enclosed with this letter are the following documents to support my request: A copy of a government-issued photo ID A copy of a recent utility bill or other proof of address A copy of the identity theft report I filed with *** A list of the fraudulent accounts and relevant account numbers Please confirm in writing once the fraudulent information has been removed and provide me with an updated copy of my credit report reflecting these changes. I appreciate your prompt attention to this matter. Sincerely,
Customer Answer
Date: 06/15/2025
No third party company authorized this.
I Marquis Jones authorized this!
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Marquis Jones, Complaint ID #23471328
Dear Connie Brown,
Thank you for submitting Marquis Jones' complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23471328, and find that this resolution is satisfactory to me.

Sincerely,

Marquis Jones
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries. I do not know where this came from.
Customer Answer
Date: 06/15/2025
I authorized this complaint. These inquiries do not belong to me.
Business Response
Date: 06/23/2025
Jun 23, 2025
Connie Brown
Better Business Bureau
Re: Byron Wiggins, Complaint ID #23471326
Dear Connie Brown,
Thank you for forwarding Byron Wiggins' complaint, received on 6/15/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our Customer Care team at (888) 836-6351. Alternatively, they can visit www.myequifax.com to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account.This account is hurting my ability to obtain credit. It's my understanding that you will investigate this account thoroughly for me to insure accuracy. Here is the account I am asking you to verify as accurate:Discover Bank: # ************
Customer Answer
Date: 06/15/2025
This is correct I submitted this
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Nathan Mills, Complaint ID #23471308
Dear Connie Brown,
Thank you for submitting Nathan Mills complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please delete hard inquiries. I did not approve nor recognize these ************* FINANCIAL 12/28/2024 ******** ****** ACURA 12/28/2024
Customer Answer
Date: 06/15/2025
Yes, I submitted this complaint.
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Jacqueline Warren, Complaint ID #23468360
Dear Connie Brown,
Thank you for submitting Jacqueline Warren's complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23468360, and find that this resolution is satisfactory to me.

Sincerely,

Jacqueline Warren
Initial Complaint
Date:06/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached below. I am avictim of identity theft, I have multiple accounts and inquires that I did not apply for listed in my credit report. I ask that these items be deleted frommy credit report and will only show accurate information. I reported the theft of my identity to the ************************ and have enclosedcopies of my credit report. I would like these items deleted from my credit report as soon as possible ************ Jpmcb Card $3066, Verizion.
Customer Answer
Date: 06/18/2025
I authorize this complaint and confirm I did filed this complaint Angel J Mendez

Thanks best Regards
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Angel Mendez, Complaint ID #23471082
Dear Connie Brown,
Thank you for submitting Angel Mendez complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. Its my understanding that the credit bureaus will investigate this account for me to ensure accuracy. I am asking you to verify as accurate.
Customer Answer
Date: 06/16/2025
I sent the same info because it’s the same account just on a different bureau
Business Response
Date: 06/23/2025
Jun 23, 2025
Connie Brown
Better Business Bureau
Re: Brandon Westbrook, Complaint ID #23471081
Dear Connie Brown,
Thank you for forwarding Brandon Westbrook's complaint, received on 6/14/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our Customer Care team at (888) 836-6351. Alternatively, they can visit www.myequifax.com to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and noticed an account that is not reporting accurately. I had one late payment on an account that was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. This account has not been late on any payments. I have attached a copy of my report to this complaint for the payment reporting late on the following date June 2021. I am now requesting you investigate this account and update this payment to paid on time immediately. Thank you for your understanding and promptness.
Customer Answer
Date: 06/16/2025
Yes I authorize this complaint.
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Lakeshia Mack, Complaint ID #23470906

Dear Connie Brown,

Thank you for submitting Lakeshia Mack complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23470906, and find that this resolution is satisfactory to me.

Sincerely,

Lakeshia Mack
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft i do not recognize these accounts please remove them from my credit report as they are hurting my ability to obtain credit.
Customer Answer
Date: 06/15/2025
I authorized this complaint
Business Response
Date: 06/23/2025
June 23, 2025

Connie Brown
Better Business Bureau

Re: Cody Gottfried, Case #23470898

Dear Connie Brown,
Thank you for submitting Cody Gottfried complaint on 6/15/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.

Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute an inaccuracy I identified on my recent credit report. Specifically, there is an account reflecting a late payment in 12/24, which was in fact paid on time. This information is incorrect and must be addressed *********** mandated by the Fair Credit Reporting Act, consumer reporting agencies are required to ensure that all information reported is complete and accurate. This account has never been late, and I have attached a copy of the relevant credit report for your reference.I respectfully request and demand that this account be updated to reflect an on-time payment history with the status Paid Never Late. Reporting inaccurate information when there is reason to believe it is incorrect violates federal reporting standards.Please correct this error as soon as possible. I appreciate your prompt attention to this matter.
Customer Answer
Date: 06/15/2025
Yes I authorized this complaint
Business Response
Date: 06/24/2025
June 24, 2025

Connie Brown
Better Business Bureau

Re: Dan Kamulali, Complaint ID #23470813
Dear Connie Brown,
Thank you for submitting Dan Kamulali complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/24/2025

Complaint: 23470813

I am rejecting this response because: I have already provided sufficient documentation proving that there are inaccuracies on my credit report caused by Equifax’s reporting. Despite this, I continue to receive the same generic response without acknowledgment of the evidence I submitted. I am disappointed by the repeated lack of resolution and meaningful engagement from Equifax. I expect a direct and thorough review of the documents I have provided, not a templated response that ignores the details of my case. I respectfully ask that this complaint remain open until Equifax properly addresses the specific issues and corrects the errors on my credit file.

Sincerely,

Dan Kamulali
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Dan Kamulali, Case #23470813

Dear Connie Brown,
Thank you for submitting Dan Kamulali rebuttal on 6/15/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team

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