Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,075 total complaints in the last 3 years.
3,431 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries. I do not know where this came from.
Customer Answer
Date: 06/15/2025
I authorized this complaint. These inquiries do not belong to me.
Business Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: ***** *******, Complaint ID #********
Dear ****** *****,
Thank you for forwarding ***** *******' complaint, received on 6/15/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our ************* team at **************. Alternatively, they can visit ******************************** to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account.This account is hurting my ability to obtain credit. It's my understanding that you will investigate this account thoroughly for me to insure accuracy. Here is the account I am asking you to verify as accurate:Discover Bank: # ************
Customer Answer
Date: 06/15/2025
This is correct I submitted this
Business Response
Date: 06/24/2025
June 24, 2025

****** *****
Better Business Bureau

Re: ****** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please delete hard inquiries. I did not approve nor recognize these ************* FINANCIAL 12/28/2024 ******** ****** ACURA 12/28/2024
Customer Answer
Date: 06/15/2025
Yes, I submitted this complaint.
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: ********** ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ********** ******** complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** ******
Initial Complaint
Date:06/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached below. I am avictim of identity theft, I have multiple accounts and inquires that I did not apply for listed in my credit report. I ask that these items be deleted frommy credit report and will only show accurate information. I reported the theft of my identity to the ************************ and have enclosedcopies of my credit report. I would like these items deleted from my credit report as soon as possible ************ Jpmcb Card $3066, Verizion.
Customer Answer
Date: 06/18/2025
I authorize this complaint and confirm I did filed this complaint ***** J ******

Thanks best Regards
Business Response
Date: 06/24/2025
June 24, 2025

****** *****
Better Business Bureau

Re: ***** ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. Its my understanding that the credit bureaus will investigate this account for me to ensure accuracy. I am asking you to verify as accurate.
Customer Answer
Date: 06/16/2025
I sent the same info because its the same account just on a different bureau
Business Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for forwarding ******* *********** complaint, received on 6/14/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our ************* team at **************. Alternatively, they can visit ******************************** to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed my credit report and noticed an account that is not reporting accurately. I had one late payment on an account that was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. This account has not been late on any payments. I have attached a copy of my report to this complaint for the payment reporting late on the following date June 2021. I am now requesting you investigate this account and update this payment to paid on time immediately. Thank you for your understanding and promptness.
Customer Answer
Date: 06/16/2025
Yes I authorize this complaint.
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: ******** ****, Complaint ID #********

Dear ****** *****,

Thank you for submitting ******** **** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

*. *****
Equifax ************* Team
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft i do not recognize these accounts please remove them from my credit report as they are hurting my ability to obtain credit.
Customer Answer
Date: 06/15/2025
I authorized this complaint
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: **** *********, Case #********

Dear ****** *****,
Thank you for submitting **** ********* complaint on 6/15/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in ***************** or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.

Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute an inaccuracy I identified on my recent credit report. Specifically, there is an account reflecting a late payment in 12/24, which was in fact paid on time. This information is incorrect and must be addressed *********** mandated by the Fair Credit Reporting Act, consumer reporting agencies are required to ensure that all information reported is complete and accurate. This account has never been late, and I have attached a copy of the relevant credit report for your reference.I respectfully request and demand that this account be updated to reflect an on-time payment history with the status Paid Never Late. Reporting inaccurate information when there is reason to believe it is incorrect violates federal reporting standards.Please correct this error as soon as possible. I appreciate your prompt attention to this matter.
Customer Answer
Date: 06/15/2025
Yes I authorized this complaint
Business Response
Date: 06/24/2025
June 24, 2025

****** *****
Better Business Bureau

Re: *** Kamulali, Complaint ID #********
Dear ****** *****,
Thank you for submitting *** Kamulali complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Customer Answer
Date: 06/24/2025

Complaint: 23470813

I am rejecting this response because: I have already provided sufficient documentation proving that there are inaccuracies on my credit report caused by Equifaxs reporting. Despite this, I continue to receive the same generic response without acknowledgment of the evidence I submitted. I am disappointed by the repeated lack of resolution and meaningful engagement from Equifax. I expect a direct and thorough review of the documents I have provided, not a templated response that ignores the details of my case. I respectfully ask that this complaint remain open until Equifax properly addresses the specific issues and corrects the errors on my credit file.

Sincerely,

*** Kamulali
Business Response
Date: 06/26/2025
June 26, 2025

****** *****
Better Business Bureau

Re: *** Kamulali, Case #********

Dear ****** *****,
Thank you for submitting *** Kamulali rebuttal on 6/15/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently recieved a copy of my credit report and was shocked to find i had been a victem of identity theif i do not recognize this account please remove this from my credit report. It is hurting my ability to obtain credit ******* **************
Customer Answer
Date: 06/15/2025
Yes I authorized this complaint
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: ******* ******-********, Case #********

Dear ****** *****,
Thank you for submitting ******* ******-Hamiltons complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/21/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

*. *****
Equifax ************* Team

Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******-********
Initial Complaint
Date:06/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.********************* Account Number ********
Customer Answer
Date: 06/15/2025
Yes, I authorized a third party company to file the BBB complaint on my behalf.

TRANSWORLD SYSTEM INC *2590 Account Number 365925XX
2235 MERCURY WAY STE 275, SANTA ROSA, CA 954075463 | (877) 865-7686
Business Response
Date: 06/23/2025
June 23, 2025

****** *****
Better Business Bureau

Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

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