Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,075 total complaints in the last 3 years.
- 3,431 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and found that I had been a victim of identity theft. The account shown is not one I recognize. Please remove this account from my ********************** report as it is negatively impacting my credit profile and my ability to obtain credit.Account Name: NATIONAL CREDIT *********** Account Number: *****Customer Answer
Date: 06/18/2025
Yes, I authorized this complaint.
Business Response
Date: 06/25/2025
June 25, 2025
****** *****
Better Business Bureau
Re: Ta'Lik ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting Ta'Lik ****** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. They have removed the previous collection from my credit report. Please see the attached image.Thank you for your assistance.
Sincerely,
Ta'lik ******Initial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur.This account has no late payments, as confirmed by the reports from Experian and **********, where the account is closed and shows no delinquencies.I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information.Please update the account status to PAID NEVER LATE as soon as possible.Customer Answer
Date: 06/17/2025
I reviewed my credit report dated June 13, 2025, and found an error. Your report shows a late payment on an account in January 2024, which did not occur. This account has no late payments, as confirmed by the reports from Experian and **********, where the account is closed and shows no delinquencies. I kindly request that you remove this incorrect information from my credit report. It is misleading and violates my right to accurate information. Please update the account status to PAID NEVER LATE as soon as possible.Business Response
Date: 06/25/2025
Jun 25, 2025
****** *****
Better Business Bureau
Re: Egor Vorotniuk, Case #********
Dear ****** *****,
Thank you for submitting Egor Vorotniuks complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/15/2025. This creditor has verified to our company that the current status is being reported correctly.This creditor has verified to our company that the prior paying history is being reported correctly.
historical account ********************** was updated on this account the following fields have been modified: account history,historical account **********************
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently reviewing a copy of my credit report and I was shocked to find I had been a victim of identity theft. I do not recognize this account, please remove it from my credit report. It is hurting my ability to obtain credit.Customer Answer
Date: 06/16/2025
I, ******* ******-Major, authorize this complaint and filed it myself.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: Ashanti ********Major, Complaint ID #********
Dear ****** *****,
Thank you for submitting Ashanti ********Major complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Complaint: 23472309
I am rejecting this response because: Im, ******** organized and filed this complaint myself. There was no third party involved. Please proceed with the investigation.
Sincerely,
Ashanti D'anjou-majorBusiness Response
Date: 06/24/2025
June 24, 2025
****** *****
Better Business Bureau
Re: Ashanti ********Major, Case #********
Dear ****** *****,
Thank you for submitting Ashanti ********Major rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report it is hurting my ability to obtain credit.*********************** xxxxx8766 PORTFOLIO RECOVERY ASSOC xxxxxxxxxxxxxxxx6805 **************** xxxxxxxxxxxx3189Customer Answer
Date: 06/16/2025
I authorize this complaintBusiness Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ****** *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently obtained a copy of my credit report and was upset to find I had been a victim of identify theft. I do not recognized the accounts. Please remove them from my credit report as they are hurting my ability to obtain credit and housing. See collection name and account below.SEQUIUM ASSET SOLUTIONS, L ACCOUNT # *****Customer Answer
Date: 06/15/2025
Yes, I authorized this complaint.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I hope to have this removed from my credit profile.
Sincerely,
******* *********Initial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report, and I was shocked to find that I was a victim of identity theft. I do not recognize the accounts listed in this report. Please remove them as they are affecting my ability to obtain credit. CAVALRY PORTFOLIO SERVICE - XXXXX5067Customer Answer
Date: 06/16/2025
The verbiage is similar to my other complaint because I wrote it out that way. this does not change the validity of the complaintsBusiness Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* ******, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ****** complaint on 6/15/2025) through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I looked at my credit report and noticed that I have been a victim of identity theft and I believe this hurts my ability to obtain credit.These are the specific accounts and amounts CKSPRIMEIN ******** $655,***************** SYS ********** $322,LVNV FUNDING LLC **************** $122Customer Answer
Date: 06/15/2025
No not at all, I am submitting my requests completely on my own, its just similar issues so my complaints are similar. Thank you very much.Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* ****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* **** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Complaint: 23471977
I am rejecting this response because: I have not done any business with these companies, this is identity theft and they should be removed! Thank you.
Sincerely,
******* ****Business Response
Date: 06/24/2025
June 24, 2025
****** *****
Better Business Bureau
Re: ******* ****, Case #********
Dear ****** *****,
Thank you for submitting ******* **** rebuttal on 6/23/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this formal complaint against Equifax for continuing to report a false 30-day late payment on my credit file for:WFBNA CARD **************** 01/24 I have never been late on this account. Ive disputed it multiple times and requested verification. Equifax continues to report it as verified with no supporting documentation from the creditor. This is false, harmful, and unlawful.Equifax is in violation of the following federal laws, all of which they have failed to comply with:FCRA 1681e(b): Accuracy obligation FCRA 1681i(a)(1)(A): Reinvestigation requirement FCRA 611(a)(7): Right to Method of Verification FCRA 623(a)(1)(A): Prohibits furnishing false info FCRA 604: No permissible purpose GLBA 6802: ************* sharing FDCPA 1692e(8): Prohibits false credit reporting FCRA 1681s-2(a)(7): Must notify before negative reporting Due to this false late ***** Ive suffered increased interest rates and credit ********** this point, Equifaxs behavior is not just negligent it is fraudulent. Knowingly publishing false data without proper investigation or verification constitutes willful misrepresentation and identity theft under federal law.I am demanding that Equifax immediately delete the inaccurate 30-day late payment dated 01/24 from my credit report.Ive made good faith efforts to resolve this directly. I now turn to the BBB to hold Equifax accountable under the law. I have also Attached two seperate letters i sent to Equifax in Hopes of resolution .Sincerely,**** *********Customer Answer
Date: 06/16/2025
Dear BBB Representative,
Thank you for reaching out.
I confirm that I did not authorize any third-party company to file a complaint on my behalf. I personally submitted the complaint regarding Equifax and the inaccurate reporting on my credit file. No third party was involved in the submission.
Please proceed with the complaint as filed. Let me know if you need any further clarification or documentation from me directly.
Sincerely,
Inri HernandezBusiness Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: **** *********, Case #********
Dear ****** *****,
Thank you for submitting **** ********** complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/03/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I find that I am a victim of Identity theft. After recently reviewing my credit report, there are accounts on my ********************** report I don't recognize. Please remove this from my credit report as it is harming my ability to obtain credit.Account# **************** Account #************** Account #**************** Account # **************Customer Answer
Date: 06/15/2025
I authorize this requestBusiness Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: **** *********, Complaint ID #********
Dear ****** *****,
Thank you for submitting **** ********* complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request to Block Fraudulent Information under 15 U.S.C. 1681c-2(a) Due to Identity Theft To Whom It May Concern, I am writing to formally notify you that I have been the victim of a data breach and subsequent identity theft. As a result, fraudulent accounts have been opened in my name without my knowledge or authorization. Pursuant to 15 U.S. Code 1681c-2(a), I hereby request that you delete and block all information relating to the fraudulent accounts identified in the enclosed documentation from my credit report. These accounts were created as a result of identity theft and do not reflect my actual credit history. PORTFOLIO RECOVERY A Acct# ********************** Enclosed with this letter are the following documents to support my request: A copy of a government-issued photo ID A copy of a recent utility bill or other proof of address A copy of the identity theft report I filed with *** A list of the fraudulent accounts and relevant account numbers Please confirm in writing once the fraudulent information has been removed and provide me with an updated copy of my credit report reflecting these changes. I appreciate your prompt attention to this matter. Sincerely,Customer Answer
Date: 06/15/2025
No third party company authorized this.
I ******* ***** authorized this!
Business Response
Date: 06/24/2025
June 24, 2025
****** *****
Better Business Bureau
Re: ******* *****, Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* *****' complaint on 6/15/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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