Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,006 total complaints in the last 3 years.
3,343 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report, and was shocked to find that i have been a victim of identity theft, i do not recognize these accounts, please remove this from my credit report they are hurting my ability to obtain credit.********** ZN4EDFXX **************** 444796XXXXXXXXXX CITIZENSPAYLOC 605830XXXXXX CITIZENS PAY CREDIT ** 605830XXXXXXXXXX
Customer Answer
Date: 06/26/2025
Yes I authorized this complaint.
Business Response
Date: 07/01/2025

July 01, 2025

Connie Brown
Better Business Bureau

Re : Phillip Carmouche Complaint ID #23519783
Dear Connie Brown,
Thank you for submitting Phillip Carmouche complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Complaint: 23519783

I am rejecting this response because Equifax is investigating my dispute and I’ll wait for their findings within 30 days please keep case open till then!

Sincerely,

Phillip Carmouche
Business Response
Date: 07/02/2025
July 02, 2025

Connie Brown
Better Business Bureau

Re: Phillip Carmouche, Case #23519783

Dear Connie Brown,
Thank you for submitting Phillip Carmouche rebuttal on 6/25/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and noticed an account that was not reporting accurately. My credit report is showing that I have late payments on an account that I in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. This account has not been late on payments. I've attached a copy of my report to this complaint on the following dates (Feb 2024, Mar 2024, Apr 2024, May 2024, Dec 2024, and Jan 2025). I'm now requesting you investigate this account and update these payments to paid on time immediately. Thank you for your understanding and prompt resolution.
Customer Answer
Date: 06/26/2025
This is not from a third party. I am submitting this on my behalf
Business Response
Date: 07/01/2025
July 01, 2025

Connie Brown
Better Business Bureau

Re : Katorie Wheeler Complaint ID #23519250
Dear Connie Brown,
Thank you for submitting Katorie Wheeler complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23519250, and find that this resolution is satisfactory to me.

Sincerely,

Katorie Wheeler
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made efforts to contact each of the companies listed, and the majority have stated that they have no record of me in their databases. If these entities have no knowledge of or affiliation with me, it raises serious concerns as to how they obtained a permissible business purpose to access my credit report. As a result, multiple unauthorized and fraudulent hard inquiries have been recorded on my FICO consumer credit report.These inquiries were not initiated or approved by me and are the result of identity theft. Enclosed is a copy of my Identity Theft Report, filed with the *****************************, which serves as official documentation verifying the fraudulent nature of these ************ accordance with the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I am formally requesting that your agency block and remove all fraudulent entries from my consumer credit report within four (4) business days of receiving this request. The inquiries listed below are not mine and must be removed immediately, as they were made without my consent and are a result of identity theft.
Customer Answer
Date: 06/26/2025
I, ****** **** am submitting this complaint personally and not through any third-party representative. I have contacted each of the companies listed, and the majority have confirmed that they have no record of me in their databases. If these entities have no knowledge of or affiliation with me, it raises serious concerns about how they obtained a permissible purpose to access my credit report.
As a result, several unauthorized and fraudulent hard inquiries have appeared on my FICO consumer credit report. These inquiries were neither initiated nor authorized by me and are a direct result of identity theft. Attached is a copy of my Identity Theft Report, filed with the *****************************, which serves as official documentation of the fraudulent activity.
Pursuant to the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), I formally request that your agency block and remove all fraudulent information from my credit file within four (4) business days of receiving this complaint. The inquiries listed below are not mine and should be removed immediately, as they were made without my authorization and are the result of identity theft.
Business Response
Date: 07/01/2025
July 01, 2025

****** *****
Better Business Bureau

Re : ****** **** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** **** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft due to the Equifax data breach. I do not recognize the accounts attached in my affadavit please remove them from my credit report they are hurting my ability to obtain credit.I did not hire a credit repair agency I am acting on the behalf of myself and I am aware of Transunions Illegal ways of operation.All accounts are listed in the documents attached below.
Customer Answer
Date: 06/26/2025
I authorize this complaint
Business Response
Date: 07/01/2025
July 01, 2025

Connie Brown
Better Business Bureau

Re : Angelique Brown Complaint ID #23518204
Dear Connie Brown,
Thank you for submitting Angelique Brown complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23518204, and find that this resolution is satisfactory to me.

Sincerely,

Angelique Brown
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove all hard inquiries. I have no idea where these came from. I do not recognize them. They are listed below: GLOBALLEND 04-28-2025 ********** 04-28-2025 ******************/WCG 04-28-2025 ALLY FINANCIAL 04-28-2025 ALLY FINANCIAL 04-28-2025 Global Lending Service 04-28-2025 Santander Consumer USA 04-28-2025 Consumer Portfolio SVC 04-28-2025 CPS 04-28-2025 ************ 04-28-2025 **** Credit 04-28-2025 Foursight CA 04-28-2025 Experian Business CRED 02-02-2024 SYNCB/LOWES 02-02-2024
Customer Answer
Date: 06/25/2025
Im filing this on behalf of myself and ask these inquiries be deleted.
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : ******** ********* Complaint ID #********
Dear ****** *****,
Thank you for submitting ******** ********* complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Urgent Dispute Navy Federal Credit Union I am formally disputing the reporting of the Navy Federal Credit Union account on my ********************************************* report pursuant to the Fair Credit Reporting Act (FCRA) and Metro 2 compliance standards.Upon detailed review of my credit file, I have identified numerous violations and inconsistencies in the way this account is reported:1. The account is marked as Charged Off and Closed yet continues to reflect derogatory CO remarks monthly through 2025, violating Metro 2 Format and implying account re-aging.2. Mandatory data fields such as Date of Last Activity, Original Creditor Name, Term Duration, and Creditor Classification are incomplete or blank rendering this account unverifiable and inaccurate under Metro 2 and FCRA 1681e(b).3. Continuous Charge Off reporting is an unfair and duplicative derogatory practice that falsely amplifies the accounts impact on my ********************** profile.4. The Date of First Delinquency is listed as October 1, 2022, yet the charge-off and delinquency notations continue deep into 2025 a clear violation of FCRA 1681c(a)(4).
Business Response
Date: 06/30/2025
Jun 30, 2025

Connie Brown
Better Business Bureau

Re: Tommy Wilson, Case #23514753

Dear Connie Brown,
Thank you for submitting Tommy Wilson’s complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/23/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/30/2025

Complaint: 23514753

I am rejecting this response because:. Missing required Metro 2 fields such as 'Term Duration', 'Sold To', and 'Purchased From'.
2. Inaccurate 'Date of Last Activity' (June 23, 2025) appears to unlawfully re-age the account beyond its
original delinquency.
3. Balance remains reported as due on a charged-off account without identifying if the debt has been sold or
assigned.
4. The account continues to show the comment 'Consumer disputes after resolution', which is misleading and noncompliant post-resolution.
Under FCRA Section 623 and Metro 2 reporting standards, all data furnishers are required to report accurate,
complete, and verifiable information. The presence of these inconsistencies renders this account unverifiable
and misleading to third parties reviewing my credit profile.

Business Response
Date: 07/01/2025
July 01, 2025

Connie Brown
Better Business Bureau

Re: Tommy Wilson, Case #23514753

Dear Connie Brown,
Thank you for submitting Tommy Wilson rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Complaint: 23514753

I am rejecting this response because:Based on your uploaded screenshot from Equifax, the account in question is:
Creditor: Navy Federal Credit Union
Status: Closed
Account Type: Revolving
Date Opened: April 2020
Date Closed: September 2023
Last Payment Made: August 2022
Payment Status: Charged Off
Balance: $1,823
Past Due: $1,823
Credit Limit: $1,000

Factual Dispute Points:
Charged-Off After Account Closure: The account is marked as closed as of Sept 2023, yet the last payment was made in Aug 2022, and it shows as charged off with the balance listed as due. Under Metro 2 and FCRA, if the account is closed and charged off, it should reflect a $0 balance unless it's sold or assigned to collections.
Balance and Past Due Conflict: Reporting both a past due and balance on a closed charged-off revolving account is inaccurate unless there is ongoing ownership or activity.
Lack of Proper Investigation: 15 U.S.C. § 1681i (FCRA § 611).

RE: Formal Dispute & Demand for Arbitration – Navy Federal Credit Union (Account Ending in XXXX)
To Whom It May Concern:

This is a formal Notice of Dispute under the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681i, and demand for arbitration under your binding dispute resolution process.
I have previously disputed the account listed as Navy Federal Credit Union (account ending in XXXX), and your failure to conduct a proper and reasonable investigation has resulted in continued inaccurate and damaging reporting. As of my last review dated June 30, 2025, the account remains falsely reported as:
Closed yet still showing a past due balance of $1,823
Marked as charged off, but still reporting a balance due, which is inconsistent and misleading under Metro 2 and FCRA reporting standards
A closed and charged-off revolving account should reflect a $0 balance unless verified with documentation of legal ownership and right to collect. Furthermore, your failure to remove or correct this inaccurate information after prior disputes violates my rights under 15 U.S.C. § 1681i and § 1681s-2(b).
Therefore, I now demand the following:
Immediate deletion of the Navy Federal Credit Union account from my credit file.
A reinvestigation in compliance with FCRA procedures, providing me written verification from the data furnisher.
A full summary of your method of verification, as required by law.

Because Equifax has failed to properly investigate and resolve this dispute, I am invoking arbitration under the terms of your agreement. If no resolution is provided within 15 days, I will proceed with arbitration and include statutory damages, actual damages, and all costs as allowed by law.
This is your final notice before action.
Sincerely,
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dispute
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Ovik Marukian, Complaint ID #23512826
Dear Connie Brown,
Thank you for submitting Ovik Marukian complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K.Jones
Equifax Customer Care Team
Initial Complaint
Date:06/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following hard inquiries are on my credit file I have no knowledge of or authorized anyone to run or pull my credit. I demand these be deleted from my credit file immediately ! : ALLY FINANCIALJun 01, 2025TD BANK ***/ TARGET CMay 24, 2025CREDIT CENTRALLLC May 22, 2025ONEMAIN May 22, 2025WORLDACCEPTANCE - G May 22, 2025REPUBLICFINANCE, LL May 22, 2025MARINER FINANCE May 22, 2025INSIGHT CREDIT UNION May 06, 2025 CARMAX AUTOFINANCE 06/03/25WESTLAKESERVICE *** 06/02/25SC FEDERALCREDIT UN 06/02/25Associated CreditUn 06/02/25TOYOTA MOTORCREDIT 06/02/25ALLY FINANCIAL 06/02/25JIM HUDSONLUXURY CA 06/02/25WESTLAKESERVICE *** 06/01/25AILY FINANCIAI 06/01/25US EXPRESSAUTO 06/11/25WESTLAKESERVICE *** 06/10/25GLOBAL LENDINGSERVI 06/10/25FIFTH THIRD BANK, N.06/10/25ALLY FINANCIAL 06/10/15EH AUTOMOTIVE #3 LLC 06/10/25SHAH AUTOGROUP, *** 06/04/25WESTLAKESERVICE *** 06/03/25CARMAX AUTO 06/03/25LANGLEYFEDERAL CREDJun 24, 2025GLOBAL LENDINGSERVIJun 23, 2025NAVALRESEARCH LAB FJun 23, 2025DIGITAL FEDERALCREDJun 23, 2025ATLANTA POSTALCREDIJun 20, 2025FAIRWINDS CREDIT UNIJun 19, 2025MARINER FINANCEJun 18, 2025
Customer Answer
Date: 06/25/2025
I am filing this complaint on my behalf. My identity was previously breached /stolen and attempts are being made to open/establish credit without my knowledge or consent .
Business Response
Date: 07/01/2025
July 01, 2025

****** *****
Better Business Bureau

Re :*********** ******, Case #********

Dear ****** *****,
Thank you for submitting *********** Wilsons complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/29/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

*. *****
Equifax ************* Team
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the ************************ and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : ****** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ****** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove each hard inquiry. I do not recognize these. GMFINANACIAL06/03/2024 AMERICREDIT FINANCIAL SERVICES 06/03/2024 AMERICAN CREDIT ACCEPTANCE06/03/2024 *** ****** CHRYSLER DODGE JEEP 06/03/2024 ***** ****** ********************* MID ATLANTIC FINANCE 02/20/2024 ************* 10/21/2023
Customer Answer
Date: 06/25/2025
I submitted this complaint without the use of any 3rd party assistance.
Business Response
Date: 06/29/2025
June 29, 2025

****** *****
Better Business Bureau

Re : ***** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** *******' complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

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