Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,006 total complaints in the last 3 years.
3,344 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received my credit reports and was shocked to find that I had been a victim of identity theft. Please remove these accounts from my ********************** report they are hurting my ability to obtain credit. *************** #ED1CXXXXXXXXXXXXXXXXXXx SELF ******** #***************** *********************** #******XXXXXXXXXXX **************** #XXXXXXXXXXXX3200 ******** #G8C35FXXXXXXX VERITAS INSTRUMENT RENTA #***XXXX ************** LLI4962****
Customer Answer
Date: 06/26/2025
I filed this complaint myself without any help from any third party.
Business Response
Date: 06/30/2025
June 30, 2025

Connie Brown
Better Business Bureau

Re : Demetria Young Complaint ID #23521230
Dear Connie Brown,
Thank you for submitting Demetria Young's complaint on 6/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23521230, and find that this resolution is satisfactory to me.

Sincerely,

Demetria Young
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under the ***** and ****, verification is not just a name matchit is a sworn affidavit or certified statement of truth. Per 15 U.S.C. 1681n, your continued reporting without proper verification is willful noncompliance.I demand proof of delivery of the initial ******* letter within 14 days of placing this account on my ********************** report, including a certified mail tracking number. If you cannot provide this, you must delete this tradeline immediately and cease all collection activity, including reporting.I never had an account with Professional Debt, and you are neither the original creditor nor a valid assignee. Debt buyers are not creditors under the law.This account is still within the federal debt validation window, per *******. Failure to comply will result in further action to seek justice for the harm caused.
Customer Answer
Date: 06/26/2025
I authorized to represent me case with Equifax
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and i was shocked to find that i have been a victim of identity theft. i do not recognize these accounts,please remove these items from my credit report. They are hurting my ability to obtain credit.NATIONAL CREDIT ***********
Customer Answer
Date: 06/26/2025
Yes, I authorized this complaint
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : ***** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ***** complaint on 6/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/26/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ********************** and do not have a contract with them. They did not provide me with the original application like I asked. The address they have on file does not match the address on my drivers license. Please Remove off ********************** report.
Customer Answer
Date: 06/26/2025
Im filing a complaint against Equifax, there is no 3rd party company. I just want this removed. Thank you. I provided documentation they refuse to remove account.
Business Response
Date: 07/01/2025

July 01, 2025

****** *****
Better Business Bureau

Re : ******* ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* ***** complaint on 6/26/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under the ***** and ****, verification is not just a name matchit is a sworn affidavit or certified statement of truth. Per 15 U.S.C. 1681n, your continued reporting without proper verification is willful noncompliance.I demand proof of delivery of the initial ******* letter within 14 days of placing this account on my ********************** report, including a certified mail tracking number. If you cannot provide this, you must delete this tradeline immediately and cease all collection activity, including reporting.I never had an account with Professional Debt, and you are neither the original creditor nor a valid assignee. Debt buyers are not creditors under the law.This account is still within the federal debt validation window, per *******. Failure to comply will result in further action to seek justice for the harm caused.
Customer Answer
Date: 06/26/2025
I authorized you to represent me with equifax
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re : **** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting **** ******* complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently looked at my credit report and realized I am a victim of identity theft. I do not recognize these accounts. Please remove them immediately as they are hindering me from obtaining credit.************************ ******XXX
Customer Answer
Date: 06/26/2025
Yes, I authorized this complaint.
Business Response
Date: 07/01/2025

July 01, 2025

****** *****
Better Business Bureau

Re : ***** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ******** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 07/01/2025

Complaint: 23520441

I am rejecting this response because: these accounts are preventing me from acquiring credit. I need these removed immediately.
CFPB : 250701-21964909

Sincerely,

***** ******
Business Response
Date: 07/02/2025
July 02, 2025

****** *****
Better Business Bureau

Re: ***** ******, Case #********

Dear ****** *****,
Thank you for submitting ***** ******** rebuttal on 6/25/2025through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 07/02/2025

Complaint: 23520441

I am rejecting this response because: I am asking that these be removed immediately. I have filed a **** report with my FTC complaint attached.

Sincerely,

***** ******
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove the following hard inquiries. I do not know where these came from.** *******- 04/15/24 ****** Toyot 04/15/24 **** ***** 04/16/24 **** Mitsu 04/17/24 Global Lending Service 04/17/24 Flagshipcrdt 04/17/24 Flagship Credit Acce 04/17/24 ******************/WCG 04/17/24 DT CREDIT 04/17/24 COAF 04/17/24 *********** AUTO FIN 04/17/24 ALLY FINANCIAL 04/17/24 ALLY FINANCIAL 04/17/24 NOWCOM/AUTOMOTION SALE 04/18/24 SYNCB/*********** 06/19/24 SYNCB/****** 06/19/24 *************** 04/11/25 SYNCB/**** 04/11/25 MEDALLION BANK 06/24/25
Customer Answer
Date: 06/26/2025
Yes, I authorized this complaint.
Business Response
Date: 06/30/2025
June 30, 2025

****** *****
Better Business Bureau

Re: ****** *****, Case #********

Dear ****** *****,
Thank you for submitting ****** ***** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/30/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

*. *****
Equifax ************* Team
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Equifax about fraud on my credit report that was resolved in 2022 through ********. I spent 9 months trying to resolve this fraud with ********. I was not aware of this fraud with Experian until I was denied an apartment. I was left homeless for 9 months after contacting Experian several times and receiving a verified result from them over the 3 months. I became suicidal and went to my doctor and my doctor recommended I contact my Senator to replace this issue. I contacted the my Senator and provided all the documentation I provided such as contract with fraud signatures, notes from conversations with Experian each time I called over the 9 months, emails from my conversation with former apartment complex who provided me a copy of the contract that was signed by not me but by one of there employees, and Driver license which on one occasion Experian denied because my picture was too dark etc. Equifax has told me that there back office denied my identity theft report and change there wording to the *** denied it. I never received an email from the *** stating they denied my report. I contacted the *** they said they do not deny Identity theft reports and I can file a complaint with them on this issue. Complaint # is *********. Equifax wanted me to file another fraud report with the information I sent to the senator. The Equifax agent was reading from a computer screen that indicated my report (FTC report ( #*********) was denied which means who ever did this denial can be tracked since it is system related. The other concern is that Experian should have notified Equifax that this issue was relvoved. Also, by Equifax not knowing this issue was resolved by Experian proves Equifax never did an investigation to make the determination that the fraud claim should be denied. There are several violations here by Equifax and possibly Experian. Also, the fact that this crime is being committed within Equifax by one of its employees should be investigated.
Customer Answer
Date: 06/26/2025
Several attempts made for Equifaz to comply with the law. The company refuse. I am a little confuse at this page. I am 65 years old as 9/23.
Business Response
Date: 06/30/2025
June 30, 2025

Connie Brown
Better Business Bureau

Re : William Smith Complaint ID #23520249
Dear Connie Brown,
Thank you for submitting William Smith complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/30/2025

Complaint: 23520249

I am rejecting this response because: i have disputed this matter twice with Equifax. First response stated it was not identity theft. I responded back by indicating the definition of identity theft which is when someone uses your signature without your authorization and provided a copy of the contract with the false signature used with a stamp. Equifax wrote back and said a collection company does not have to comply with the accuracy clause in federal law. The states each company must have consistent data. This collection was on my experian report in 2022. It left me homeless for 9 months after challenging 4 times. Finally go the U.S. senator involved and it was removed. During the 9 months I became suicidal because of such a flawed processed that can be used to punish people. Once removed the collection company decided since they are located in Atlanta the collection a year later put it on Equifax. Equifax is just stringing the BBb along playing this game along with the collection copy. They want to cause harm to people. Will Smith 470-542-0649 1984 howell mill rd unit #20483 atlanta ga 30325.

Sincerely,

William Smith
Business Response
Date: 07/01/2025

July 01, 2025

Connie Brown
Better Business Bureau

Re: William Smith, Case #23520249

Dear Connie Brown,
Thank you for submitting William Smith rebuttal on 07/01/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/01/2025

Complaint: 23520249

I am rejecting this response because: equifax does provide any specifics when it does an investigation. I provided documentation as requested showing that the signature on the document is not. Equifax has twice provided a response to me with no details. I will accepted the response if the following is provided by the collection company to equifax and BBB. Equifax provide a copy of a contract with my signature on it that I signed or sworn statement that I signed any contract. Proof needs to be provided.

Sincerely,

William Smith
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pursuant to FCRA 605b, all unauthorized information must be blocked. I need your help in enforcing Equifax to investigate my credit reports based on the ****.
Customer Answer
Date: 06/26/2025
This was me that submitted this complaint and I need your help in forcing this *** to start the investigation process.
Business Response
Date: 07/01/2025
July 01, 2025

****** *****
Better Business Bureau

Re : **** ***** Complaint ID #********
Dear ****** *****,
Thank you for submitting **** ***** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 07/02/2025

Complaint: 23520232

I am rejecting this response because: I will accept once the investigation is completed.

Sincerely,

**** *****
Business Response
Date: 07/02/2025
July 02, 2025

****** *****
Better Business Bureau

Re: **** *****, Case #********

Dear ****** *****,
Thank you for submitting **** ***** rebuttal on 6/25/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 07/02/2025

Complaint: 23520232

I am rejecting this response because: They sent the same response again!? I'm not accepting until the investigation is completed like I said before

Sincerely,

**** *****
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In each of my letters, I specifically requested the following:The name, contact information, and method used by the data furnisher who verified the disputed account as accurate.A copy of the original signed agreement or contract, bearing my signature, that legally binds me to the alleged debt.A detailed explanation of the investigation process, including how the information was verified and what documentation was ******* date, none of this information has been provided, which I believe is a violation of my rights under the ****. I am requesting that the **** investigate this matter and ensure that the credit reporting agency complies with federal law by providing the requested information or removing the disputed item(s) from my credit report.Under the Fair Credit Reporting Act (FCRA) Section 611(a)(1), if a disputed item cannot be verified, it must be promptly deleted from my credit report.Despite my repeated requests and sufficient time given to respond, the agency has not provided the verification or documentation required by law. As a result, the inaccurate item(s) remain on my credit report, this inaction has caused serious harm to me and my family. Because of these errors, I have been:-Denied housing opportunities.-Unable to qualify for basic credit or loans.-Forced to pay higher interest rates, costing my family financially.-Under constant emotional stress and anxiety due to the fear of financial instability.This ongoing inaction is causing financial and emotional distress. If the matter is not resolved immediately and in compliance with the ****, I will be forced to pursue legal action to protect my rights and hold the responsible parties accountable.I am requesting the immediate deletion of the unverifiable account(s) from my ********************** report as required by law and a settlement of $3000.00.
Customer Answer
Date: 06/26/2025
I submitted the complaint myself, however I did submit a complaint with **** as well. **** also might have sent over a complaint .If that is the case, I do authorize this.
Business Response
Date: 07/01/2025
July 01, 2025

****** *****
Better Business Bureau

Re : ***** ******** Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** ******** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
*. *****
Equifax ************* Team
Customer Answer
Date: 07/01/2025

Complaint: 23520056

I am rejecting this response because: I have been in ongoing communication with this company regarding this matter since January. Sufficient time has been provided to address and resolve this issue. If the items in question are not removed within 15 days from today . I will be compelled to initiate legal action through the appropriate Federal courts.

Sincerely,

***** ********
Business Response
Date: 07/02/2025
July 02, 2025

****** *****
Better Business Bureau

Re: ***** ********, Case #********

Dear ****** *****,
Thank you for submitting ***** ******** rebuttal on 6/25/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
*. *****
Equifax ************* Team

Customer Answer
Date: 07/02/2025

Complaint: 23520056

I am rejecting this response because:

Sincerely,

***** ********

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