Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,085 total complaints in the last 3 years.
3,440 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am reaching out because I am a victim of identity theft and I need your help removing all these fraudulent accounts and remarks from my credit report. I tried fixing it with the company already but they have not helped me resolved this issue. Please help me
Business Response
Date: 02/22/2023
EQUIFAX

2/22/2023

*****************************
Better Business Bureau

RE: *********************************, Case 19421452

Dear *****************************:

Thank you for submitting ************************ complaint on 2/17/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings consumer reporting agencies, my name is ****** ******************************* and I as the owner of my consumer report, am letting the 3 consumer reporting agencies, that my consumer and privacy rights have been violated by you people and I demand for this to be resolved immediately! I have noticed on my consumer report names of people or creditors that I don't recognize and did not give anybody permission for this change because IT'S MY CONSUMER REPORT! This is a crime and a violation of my consumer rights according to 15 U.S.C. **** Sec. 602 A & Sec. 604 A Sec. 2 from the ***** which says, any info from creditors or people furnished under a consumer's report which deems to be INACCURATE as stated by the consumer him/herself, it must be REMOVED IMMEDIATELY! With that being said, I demand for the following creditors' names to be gone from my consumer report! JPMCB-CARD SERVICE, NAVY FCU (from 01/28/2022), and RESIDENT VERIFY.The following names of creditors above are in violation of my right to privacy as well as my right to being a consumer and the ***** Please examine this information and have the requested info above removed from my consumer report IMMEDIATELY thank you!
Business Response
Date: 02/22/2023
EQUIFAX

2/22/2023

*****************************
Better Business Bureau

RE: ***************************, Case 19431823

Dear *****************************:

Thank you for submitting Ashiya Dockerys complaint on 2/19/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my credit report and noticed a fraudently inquiry on my credit report : COMENITY BANK/BUCKLE **************************** ******************************************* I've disputed this inquiry before and to no avail it hasn't been removed. I have been affected by Equifax data breech but they will not remove this inquiry from my report.
Customer Answer
Date: 02/20/2023
This is a fraudently inquiry on my Consumer Report that I need remove.
Business Response
Date: 02/24/2023
EQUIFAX

02/24/2023

*****************************
Better Business Bureau

RE: *******************************, Case #********

Dear *****************************:

Thank you for submitting ******************************* complaint on 02/19/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 03/02/2023

Complaint: 19433347

I am rejecting this response because:
I have asked to delete this inquiry before and Equifax shouldn't need anymore time to verify this inquiry as they should have the information that they so-called requested from the data furnished previously.
Sincerely,

*******************************
Initial Complaint
Date:02/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Disputed items on credit report as a result of identity theft / fraud with submitting an Identity theft report from the ************************* Items disputed were Credit First and ************** Discover Bank has been removed but Credit First is re-appearing. These items have been removed twice now, and the investigation has exceeded 30 days. If these items are going to continue to be removed, they need to be blocked.15 U.S. Code 1681c2 states "Block of information resulting from identity theft. A statement by the consumer that the information is not information relating to any transaction by the consumer."The law requires the information that is a result of fraud to be blocked. This is the third time I've had to dispute this information. And the investigation process has exceeded thirty days.
Business Response
Date: 02/22/2023
EQUIFAX

2/22/2023

*****************************
Better Business Bureau

RE: *******************************, Case 19432425

Dear *****************************:

Thank you for submitting ********************************* complaint on 2/19/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *****************, and I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete the items as soon as possible. Based on, These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code ****b - Permissible purposes of consumer reports (a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.
Business Response
Date: 02/22/2023
EQUIFAX

2/22/2023

*****************************
Better Business Bureau

RE: *****************, Case 19431903

Dear *****************************:

Thank you for submitting Dimair Joness complaint on 2/19/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am concerned because my credit report has discrepancies that are continually being reported and damaging my credit score. I have highlighted all these discrepancies. I am being denied credit due to this false information. I have asked Equifax to remove this information but they are ignoring me or sending me correspondence not addressing this matter.Equifax needs to remove this tradeline immediately from my credit report and to provide me compensatory damages.
Customer Answer
Date: 02/20/2023
I am a consumer by law and this complaint was not sent in error. I, *************************, request you process this complaint.
Business Response
Date: 02/24/2023
EQUIFAX

02/24/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/24/2023

Complaint: 19420242

I am rejecting this response because: Equifax is in violation and needs to remove inaccurate information they are reporting.

Sincerely,

*************************
Business Response
Date: 02/27/2023
EQUIFAX

02/27/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer via ***** Please allow 7 to 10 business days to receive the results.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/27/2023

Complaint: 19420242

I am rejecting this response because: Equifax is disregarding the law and not addressing my request for compensatory damages I am entitled to for these violations.

Sincerely,

*************************
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, please help me with my identity theft. My information was used by someone other than me to apply for things. I have unauthorized accounts furnished on my credit report that does not belong to me. Please help me correct my credit report by removing these fraudulent accounts. Thank you so much!
Customer Answer
Date: 02/18/2023
I am the one who submitted my complaints. Thank you so much for the concern
Business Response
Date: 02/24/2023
EQUIFAX

02/24/2023

*****************************
Better Business Bureau

RE: ***********************, Case #********

Dear *****************************:

Thank you for submitting *********************** complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am writing because someone has stolen my personal information. I checked my credit report and noticed its an account that does not belong to me I am not the one who created that account please help me block this fraudulent account and its inaccurate information from my credit report please. Thank you so much for your time and assistance!
Customer Answer
Date: 02/17/2023
Hello there,
Yes, this was submitted by I ***************************. Hoping to hear back soon. Thanks.
Business Response
Date: 02/23/2023
EQUIFAX

02/23/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bankruptcy is inaccurately reporting on my credit report. I disputed through the credit reporting company. I called and spoke to two representatives that told me it is documented on my dispute that someone called the ** Federal Bankruptcy court and they verified the information. A complete false statement. The bankruptcy court doesn't verify bankruptcies to credit reporting agencies, and they do NOT report to credit reporting agencies. Both representatives gave me the phone number but said they didn't know who they spoke to. They could not provide me with any verifying information other than a phone number. Guess what? I called the phone number twice and it is a disconnected phone number. ************. The credit bureau did NOT call and verify this information. A complete lie. They cannot provide any proof or legal documentation. There are no accounts on my credit report that show a bankruptcy. I am requesting proof - legal documentation of this and where they got the information and the persons first and last name they spoke to. I am entitled to an accurate credit report under FCRA. Delete this inaccurate bankruptcy information.
Customer Answer
Date: 02/17/2023
A third party did not file this complaint. I myself, ********************* filed this. This was my own wording so I have no idea what you are referring to. Please contact me if any further questions.
Business Response
Date: 02/23/2023
EQUIFAX

02/23/2023

*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************:

Thank you for submitting ********************* complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If an individual files bankruptcy, this information will be reported on the credit file. Accounts that were included in the bankruptcy proceeding will reflect a final status as 'Included in Bankruptcy'. Chapter 7, 11 and dismissed or non-discharged Chapter 13 Bankruptcies are reported for 10 years from the filing date. All other bankruptcies are reported for 7 years from the filing date.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, my name is *********************** and I am reaching out because I seen a few unauthorized accounts and remarks on my credit reports. I am a victim of identity theft and I am unsure of who created those accounts but it was not me. Can you please help me correct my credit reports and remove all the fraudulent accounts please? Thank you! I will list the accounts in the report.
Customer Answer
Date: 02/17/2023
I am the one who submitted the complaints
Business Response
Date: 02/23/2023
EQUIFAX

02/23/2023

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 02/16/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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